Category Title Of Course Language No.

of Days
Best Practices of Supply Chain Management English & Malay 2 Days
Supplier Relationship Management In The Supply Chain English & Malay 2 Days
Customer Service in Supply Chain- Handling Problematic English & Malay 2 Days
Customer
Supply Chain Supply Chain Risk Management English 2 Days
Management
Supply Chain Operations  English 2 Days
Understanding INCOTERMS English 2 Days
Export and Import and Documentation English 2 Days
Logistics And Supply Chain Management Operations English 2 Days
Procurement and Purchasing Best Practices English & Malay 2 Days
Purchasing And Negotiation Skills English & Malay 2 Days
Tendering and Contract Management English 2 Days
Procurement Effective Negotiation Management - Skills And Strategies English 2 Days
Management
Government Procurement English 2 Days
Supplier Evaluation, Selection & Management English 2/3 Days
Effective Purchasing, Tendering & Supplier Selection English 2/3 Days

Logistics Best Practices and Future Trends English & Malay 2 Days
Supervisory Management – Logistics English & Malay 2 Days
Logistics
Logistics Operation Management English & Malay 2 Days
Management
Logistics and Transport Management English 2 Days
Logistics & Material Management English 2 Days
Warehouse Management and Operations English & Malay 2 Days
Store and Retail Operation English & Malay 2 Days

Warehouse Effective Store Management and Inventory English & Malay 2 Days
Management Store & Warehouse Operations Management English 2 Days
Warehouse Management and Inventory Control English 2 Days
Warehouse, Inventory, Safety and Security English 2/3 Days
 Store and Retail Operation
Introduction
This course is exclusively designed and prepared for those people who are interested in setting up a
retail store. After the end of this course the reader will be able to understand Various Elements of
Retail Store Operations, What is Store Design and Layout, What are Planograms, Responsibilities of a
Store Manager, Purpose of Mannequins In Retail Stores, Factors Affecting Buying Decision of
Customers etc.
The reader will definitely get the feel as if he/she is reading the course from inside a retail store
because of the way it is designed. Good usage of graphics, images and sketches are value addition to
this course. The designer of this course has put in more efforts in explaining the concepts like Floor
plans, store design and layout. Additionally, the reader can also read other concepts like guerrilla
marketing, impulse buying etc. This course also teaches you how and where to place the products in a
retail store.
Objective
 Develop an understanding of the collaboration between all roles and functions of a retail
operation;
 Create strategies and analyze results to make the business realize a profit;
 Use retail calculations to analyze and interpret product sales and inventory reports, gross margin,
seasonal plans and sales productivity.
 Develop analytical skills required for evaluating a business;
 Explain the significance of goal setting and budgetary planning on a retail operation; formulate
and implement business strategies.
 Explain how a variety of roles and functions enhance sales and profitability of a retail operation;
 Examine ways teams successfully master task completion while managing the process of working
together;
 Practice oral and written communication skills.
Course Outline
a. Introduction
b. Elements of Retail Store Operations
c. What is Store Design & Layout?
d. Types of Floor Plans
e. What are Planograms?
f. Types of Visual Product Placement
g. Role of Signage in Retail Stores
h. Role of Coupons in Retail Marketing
i. What is Guerrilla Marketing?
j. What is Impulse Buying?
k. Responsibilities of a Store Manager
l. Purpose of Mannequins
m. What is Up Selling?
n. What is Inventory Management?
o. Factors Affecting Buying Decisions
p. Tips for Efficient Store Operations