Practice 1: Choose one correct option in the parentheses.

1. Our appliances will (be serviced/ service) for free.

2. We (convey/ are conveyed) our gratitude to loyal customers.

3. The CEO (was paid/ paid) a bonus to the employees at the end of the quarter.

4. Scientists (argue/ are argued) that greenhouse gas emissions are a major cause of
global warming.

5. Management (required/ were required) to develop a good relationship with the new
partners.

6. The process of filling prescriptions should (change/ be changed) to prevent mistakes.

Practice 2: Choose the correct option to complete each sentence.

7. The current tenants must _____ the offices by the end of June.

(A) Vacant (B) vacancy (C) vacate (D) be vacated

8. The airline industry_________ by a government body before 1979.

(A) Regulates (B) regulation (C) was regulated (D) was regulating

9. The company‟s future sales may __________ by the growth of its competitors.

(A) Affecting (B) be affected (C) be affecting (D) affect

10. The finance manager ___________ that the company spent too much money on office
equipment.

(A) Is concluded (B) concluded (C) to conclude (D) conclusion

A.

1. is reviewed
2. hold
3. are broken
4. is taken
5. is installed
6. is sent
B
1. is posted
2. are installed

Part 2:

11. B
12. B
13. C
14. B
15. C
16. B
17. A
18. B
19. B
20. C
21. B
22. B
23. C
24. C
25. C
26. A
27. C
28. A
29. C
30. B
31. A
32. A
33. C
34. B
35. C
36. A
 37. B
38. B
39. B
40. A

Practice:

1. C
2. A
3. C
4. B
5. A
6. C
7. B
8. C

Part 3:

1. B
2. C
3. D
4. D
5. A
6. A
7. C
8. B
9. D
W: “ Dr. Simon „s . How can I help you?”
M: “ Hi, This is Jame Cornwell . I have an appointment for a heathy check at 10
a.m tomorrow. Is it possible to rearrange my appointment. Something urgent came
up and I need to leave for a business trip to New York tomorrow morning”
W: “ Ok, Mr Cornwell. I will cancel the appointment for you. However we do not
have any vacancy until Thurday next week. We have opening at 11 am on
Thursday or 3 pm on Friday.”
M: “ Friday is better for me. Please put me down for 3 pm
10. B
11. D
12. A
M: “ Hi. Can I speak to Kate right?”
W: “ I‟m sorry. Kate is not here today. She is on a business trip to Chicago and
won‟t be back until tomorrow afternoon. Is there something I can help you with .”\
M: “ Yes, This is Jack Black from the planning office. We‟re having an orientation
for new faculty on Monday and Tuesday next week and I‟d like to talk about the
role of the marketing department on Tuesday. Can you check your schedule for
me”
W: “ Sure, please wait for a moment. She doesn‟t have any appointments on
Tuesday. I will talk to her when she returns
13. C
14. B
15. C
M: “ Thank you for calling to PC Worl customer service. This is Howard Reynoy
speaking. How can I help you?”
W: “ Hi, Appleton the computer from your online store last month, yesterday It‟s
suddenly shut down and now it won‟t turn on. I need to have my computer fixed.
How can I get to service”
M: “ There are two things you can do you can bring it into one of them PCWorld
branches or you can have one of our technicians sent to your home or office.
However, if you want the on site repair service, you will be charged for it.
W: “ Ok. I don‟t have time to drop by the store so prefer to someone visit my
office