FHS Policy V3.0

FACULTY OF HEALTH
SCIENCE POLICY
POLICY DETAILS
Policy Owner ISO
Date Produced 2nd June 2020
Approved By Senate
Date Approved 16th June 2020
To Be Reviewed Annually
REVIEW LOG
Version 2.0 2.1 2.2 3
Reviewer Senate Members Senate Members Senate Members Senate Members
Date of Review 3-Dec-19 23-Mac-20 22-May-20 20-Apr-21
Senate Members
Approved By Senate Members Senate Members Senate Members
Date Approved 10-Dec-19 31-Mac-20 16-June-20 22-Apr-21
Remarks
ii
Contents
1.0 INTRODUCTION......................................................................................................................... vii
2.0 PURPOSE ..................................................................................................................................... viii
3.0 CONTEXT OF POLICY ............................................................................................................... ix
4.0 OBJECTIVES OF POLICY .......................................................................................................... x
5.0 SCOPE OF EDUCATIONAL ORGANISATIONS MANAGEMENT SYSTEM (EOMS) .... xi
6.0 TERMS AND DEFINITION.........................................................................................................xx
7.0 SOCIAL RESPONSIBILITY ......................................................................................................xxi
8.0 ACADEMIC COMMITTEE ...................................................................................................... xxii
9.0 EDUCATIONAL ADJUSTMENT ............................................................................................ xxiii
9.1 Policy Statement .......................................................................................................................... xxiii
10.0 ENROLLMENT........................................................................................................................ xxiv
10.1 Policy Statement ........................................................................................................................ xxiv
10.2 Learner’s Intake........................................................................................................................ xxiv
11.0 PROGRAMME STRUCTURE ................................................................................................ xxv
11.1 Policy Statement ......................................................................................................................... xxv
11.2 Programme Structure ................................................................................................................ xxv
12.0 ACADEMIC QUALITY........................................................................................................... xxvi
12.1 Objective .................................................................................................................................... xxvi
12.2 Principles of Academic Quality ............................................................................................... xxvi
12.3 Academic Quality Cycle ........................................................................................................... xxvi
13.0 CORE SUBJECT FILE ........................................................................................................... xxvii
13.1 Policy Statement ....................................................................................................................... xxvii
13.2 Procedure on Core Subject File .............................................................................................. xxvii
14.0 REFERENCE MATERIALS FOR CORE SUBJECTS ........................................................ xxix
14.1 Policy Statement ........................................................................................................................ xxix
14.2 Procedure of Core Subject’s Reference Materials ................................................................. xxix
14.3 Procedure to Purchase Core Subject Reference Materials ................................................... xxix
15.0 MODULE PLANNER .............................................................................................................. xxxi
15.1 Policy Statement ........................................................................................................................ xxxi
15.2 Procedure on Development of Module Planner ..................................................................... xxxi
16.0 LECTURE NOTES ................................................................................................................. xxxiv
16.1 Policy Statement of Lecturer Notes ................................................................................... xxxiv
16. 2 Procedure of Lecture Notes ............................................................................................... xxxiv
16.0 ASSESSMENTS ....................................................................................................................... xxxv
iii
16.1 Policy Statement ....................................................................................................................... xxxv
16.2 Principle of Assessment Design............................................................................................... xxxv
16.3.1 Assignments .......................................................................................................................... xxxvi
16.3.1.1 Policy Statement ................................................................................................................ xxxvi
16.3.1.2 Procedure regarding Assignments ................................................................................. xxxvii
16.2.2 Project ................................................................................................................................... xxxix
16.2.2.1 Policy Statement ................................................................................................................ xxxix
16.2.2.2 Procedure of Standard Project ........................................................................................ xxxix
16.2.3 Table of Specifications (TOSS) ............................................................................................... xli
17.0 EXAM BOARD .......................................................................................................................... xlii
17.1 Policy Statement ......................................................................................................................... xlii
17.2 Examination Implementation Procedure................................................................................. xlii
17.2.1 All Examinations ..................................................................................................................... xlii
17.2.1.1 Confidentiality of Information ............................................................................................ xlii
17.2.1.2 Notification of Examinations............................................................................................... xlii
17.2.1.3 Examination Schedule ......................................................................................................... xlii
17.2.2 Examination Duration ............................................................................................................xliii
17.3 Procedure on Mid-Term Examination .....................................................................................xliii
17.4 Procedure on Final Exam ..........................................................................................................xliii
17.5 Procedure on Re-sit of Examination ........................................................................................xliv
17.6 Result for Final Examination .....................................................................................................xlv
17.7 Alternative examination .............................................................................................................xlv
17.8 Procedure of Alternative Examination .....................................................................................xlv
17.9 Procedure on Appointment of Internal and External Moderator .........................................xlvi
18.0 MODULE REVIEW ................................................................................................................. xlvii
18.1 Policy Statement ........................................................................................................................ xlvii
18.2 Procedure of Module Review ................................................................................................... xlvii
19.0 INDUSTRIAL TRAINING ....................................................................................................... xlix
19.1 Policy Statement ......................................................................................................................... xlix
19.2 Procedure on Arrangement for Industrial Training Provider .............................................. xlix
19.3 Procedure on Industrial Training ................................................................................................ l
19.4 Repeat the Industrial Training .................................................................................................. liii
19.4.1 Policy Statement ....................................................................................................................... liii
19.4.2 Procedure to Repeat the Industrial Training ........................................................................ liii
19.5 Final Year Project ....................................................................................................................... liii
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19.5.1 Policy Statement of Final Year Project .................................................................................. liii
20.0 E-LEARNING .............................................................................................................................. lv
20.1 Policy Statement ........................................................................................................................... lv
20.2 Virtual Class ................................................................................................................................ lvi
20.3 Do’s and Don’ts of Virtual Class ............................................................................................... lvi
20.3.1 Do’s of Virtual Class ................................................................................................................ lvi
20.3.2 Don’ts of Virtual Class ............................................................................................................ lvi
20.4 Virtual Assignment .................................................................................................................... lvii
20.4.1 Policy Statement ...................................................................................................................... lvii
20.4.2 Procedure of Virtual Assignment .......................................................................................... lvii
i. Assignment 1............................................................................................................................... lvii
ii. Assignment 2............................................................................................................................... lvii
iii. Assignment 3.......................................................................................................................... lviii
20.5 Virtual Project ........................................................................................................................... lviii
20.5.1 Policy Statement ..................................................................................................................... lviii
20.5.2 Procedure of Virtual Project ................................................................................................. lviii
20.6 Virtual Exam Board ................................................................................................................... lix
20.6.1 Policy Statement ....................................................................................................................... lix
20.6.2 Procedure on Virtual Re-sit of Examination .......................................................................... lx
20.6.3 Procedure on Virtual Mid-Term Examination ...................................................................... lx
20.6.4 Procedure on Virtual Final Examination ............................................................................... lx
20.6.5 Online Exam Control Procedure ............................................................................................ lxi
20.7 Industrial Training during Crisis ............................................................................................. lxii
20.7.1 Policy Statement ...................................................................................................................... lxii
20.7.2 Procedure on Arrangement for Industrial Training Provider ........................................... lxii
20.7.3 Procedure on Industrial Training .........................................................................................lxiii
20.7.4 Repeat the Industrial Training ...............................................................................................lxv
20.7.4.1 Policy Statement ....................................................................................................................lxv
20.7.4.2 Procedure to Repeat the Industrial Training .....................................................................lxv
21.0 GRADING ................................................................................................................................. lxvii
21.1 Policy Statement ........................................................................................................................ lxvii
22.0 GRADUATION .......................................................................................................................... lxix
22.1 Policy Statement ......................................................................................................................... lxix
22.2 Procedure for Conducting Convocation .................................................................................. lxix
23.0 EVENT - INDUSTRY AND CAREER AWARENESS ...................................................lxx
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23.1 Policy Statement ..................................................................................................................lxx
23.2 Objective of Industry and Career Awareness Event .......................................................lxx
23.3 Types and Duration of Industry and Career Awareness Event......................................lxx
Type ..................................................................................................................................................lxx
Duration ...........................................................................................................................................lxx
Industry and Career Awareness ........................................................................................................lxx
Week 1 ..............................................................................................................................................lxx
Games ...............................................................................................................................................lxx
Week 2 ..............................................................................................................................................lxx
Forum ................................................................................................................................................lxx
Week 3 ..............................................................................................................................................lxx
Career Talk........................................................................................................................................lxx
Week 4 ..............................................................................................................................................lxx
23.4 Procedure of Conducting Events / Activities ................................................................... lxxi
24.0 GUEST LECTURER ............................................................................................................... lxxiv
24.1 Policy Statement ....................................................................................................................... lxxiv
24.2 Role and Responsibilities of Guest Lecturer ......................................................................... lxxiv
24.3 Procedure on Appointment of Guest Lecturer ...................................................................... lxxiv
24.4 Payment for Guest Lecturer Policy ......................................................................................... lxxv
24.4.1 Policy Statement ..................................................................................................................... lxxv
24.4.2 Procedure of Payment for Guest Lecturer Policy ............................................................... lxxv
25.0 CORPORATE TRAINING POLICY ................................................................................... lxxvii
25.1 Policy Statement ...................................................................................................................... lxxvii
25.2 Procedure of Conducting SHO/OC Training ....................................................................... lxxvii
26.0 TRANSFER OF SUBJECT.............................................................................................. lxxx
26.1 Policy Statement of Transfer of Subject ..................................................................... lxxx
26.2 Procedure of Transfer of Subject ................................................................................ lxxx
27.0 PENALTIES ............................................................................................................................. lxxxi
28.0 POLICY REVIEW ................................................................................................................. lxxxii
28.1 Policy Statement ...................................................................................................................... lxxxii
28.2 Reviewing Period .................................................................................................................... lxxxii
APPENDIX ..................................................................................................................................... lxxxiii
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1.0 INTRODUCTION
Teaching and learning are core components in SMART College. Therefore, the College aim to provide
academic support to all learners in order to maintain satisfactory level of academic progress. SMART
College recognise the problems faced by all learners during their transition to tertiary study. By
identifying the problems helps the College together with academic team develop a comprehensive
teaching methods, approaches and tools in delivering the knowledge. Setting Course Learning
Outcomes for each subject is very important as it acts as guidelines in developing lesson plan, lecture
note, assignments, projects and examination. Learners are expected to achieve all the established course
learning outcomes. Besides, the topics for each subject are continuously review to meet the industry
level. SMART College also continuously monitor the academic performance to identify others problem
faced by learners. More program/activity support will be offered to learners that are not being able to
achieve satisfactory level in their academic. Academic Policy for each faculty serves as framework of
teaching, learning and grading learners. Any contradiction of this policy with other policy shall be
consulted with Non-Academic Director and ISO Officer. CEO of SMART College reserves the right
for changes and additions in the policy as and when required.
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2.0 PURPOSE
The purpose of this policy is to provide the framework of learning and teaching in SMART College.
This policy aims to produce comprehensive programme through effective and efficient teaching under
a conducive environment.
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3.0 CONTEXT OF POLICY
This policy applies to all academic employees, learners and decision making agencies/bodies involved
in education and programme offer by SMART College.
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4.0 OBJECTIVES OF POLICY
Faculty of Health Science Policy establish and set out the framework for the faculty members to follow
in order to ensure the quality of academic as to meet the requirements of learners, government and
stakeholder. This policy also describe the consideration made by the College for any unforeseen
circumstances related to assessments.
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5.0 SCOPE OF EDUCATIONAL ORGANISATIONS MANAGEMENT SYSTEM
(EOMS)
4 Context of Organisation
4.2 Understanding the needs and expectations of interested parties
Due to interested parties effect or potential effect on SMART College’s ability to consistently and
sustainably provide educational products and services, SMART College will determine:
a) The interested parties that are relevant to the EOMS as follows:

• Learners
• Parents
• Employee
• Alumni
• Governmental bodies such as Malaysian Qualification Agency (MQA) and Ministry of
Higher Education (MOHE)
• Board Directors
b) Relevant requirements of these interested parties are satisfied in Academic Policy, Human
Resource Policy, Student Affairs Policy, Counselling Policy and Board Director Policy.
SMART College will monitor and review information about these interested parties and their relevant
requirements.
4.3 Determining the Scope of the management system for educational organisation
SMART College will determine the boundaries and applicability of the EOMS to establish its scope.
The scope is determined by considering the following components:
a) The external and internal issues referred in 4.1

b) The requirements of relevant interested parties referred to in 4.2 as stated in Academic Policy,
Human Resource Policy, Student Affairs Policy, Counselling Policy and Board Director Policy.
c) The products and services of SMART College
SMART College will apply all the requirements of this document if they are applicable within the
determined scope of its EOMS.
The scope of the EOMS is available and maintained as documented information. The scope will state
the types of products and services covered, and provide justification for any requirement of this
document that the organization determines is not applicable to its EOMS.
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Conformity to this document may only be claimed if the requirements determined as not being
applicable do not affect the organisation’s ability or responsibility to ensure the conformity of its
products and services and the enhancement of learners’ and other beneficiaries satisfaction.
All products and services provided to learners by an educational organization is included within the
scope of this EOMS.
5 Leadership
5.1 Leadership and Commitment
5.1.3 Additional requirements for special needs education
This clause is not applicable in SMART College and specify in Educational Adjustment Policy.
6 Planning
6.2 Educational organisation objectives and planning to achieve them
6.2.1 SMART College will establish educational organizational objectives at relevant functions, levels
and processes needed for the EOMS.
The education organization objectives will:
a) Be consistent with the educational organisation policy

b) Be measurable
c) Take into account applicable requirements
d) Be relevant to conformity of products and services and to the enhancement of learner, staff and
other beneficiary satisfaction
e) Be continually monitored by Academic Board Committee and Audit Compliance Committee
f) Be communicated among learners
g) Be updated as appropriate
SMART College will maintain and retain documented information on the educational organization
objectives and the achievement of them in line with Malaysia Qualification Agency (MQA) and
Ministry of Higher Education (MOHE) standards
7 Support
7.1 Resources
7.1.6.2 Learning Resources
The Library department and Academic department provides learning resources, as appropriate, and shall
make them available where and when needed.
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The learning resources shall:
a) Reflect the needs and requirements of learners, other beneficiaries and educators;
b) Be reviewed at planned intervals to ensure they are up to date;
c) Be catalogued and referenced.
Library department and Academic department shall respect intellectual property and should encourage
the reusability of resources.
7.2 Competence
7.2.2 Additional requirements for special needs education
This clause is not applicable to SMART College as it does not offer educational programme to special
needs students due to limitation in terms of facilities and staffing.
7.4 Communication
7.4.3 Communication Arrangements
7.4.3.1 The Board of Director Committee, Academic Board committee, Registry department, Student
Affairs department, and Academic department determine and implement effective arrangements for
communicating with learners and other interested parties in relation to:
a) SMART College policy and strategic planning;
b) Design, content and delivery of educational products and services;
c) Enquires, application, admission or registration;
d) Learner’s performance data, including data results of formative and summative assessment;
e) Learner’s and interested parties’ feedback, including learners’ complaints and

leaners/interested parties’ satisfaction survey.
The SMART College informs their learners and other beneficiaries about external contact points in case
of unresolved issues.
8 Operation
8.1 Operation Planning and Control
8.1.3 Additional Requirements for Special Needs Education
This clause is not applicable in SMART College and specify in Educational Adjustment Policy
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8.2 Requirements for the educational product and services
8.2.2 Communicating the Requirements for The Educational Products and Service
Commencing with, or prior to the delivery of educational products and services, the Academic
department, Bursary department and Non-Academic Board notify the learners and other relevant
interested parties, and where appropriate, check their understanding of:
a) The purpose(s), format and content of the educational products and services being provided,
including the instruments and criteria to be used for evaluation;
b) The commitments, responsibilities and expectations placed on the learner and other
beneficiaries;
c) The means by which the learning achieved and assessed will be recognized and retained as
documented information;
d) The methods to be used in the case of interested party dissatisfaction or disagreement between
any interested party and the EOMS;
e) Who will support learning and evaluation, and how it will be supported;
f) Any costs involved, such as tuition fees, examination fees, and the purpose of learning
materials;
g) Any prerequisites, such as required skills (including ICT skills), qualification and professional
experience.
8.4 Control of Externally provided processes, products and services
8.4.3 Information for External Providers
Human Resource department, Academic department, Academic Board, Audit and Compliance
department and Senate ensure the adequacy of requirements prior to their communication to the external
provider.
Human Resource department, Academic department, Academic Board, Audit and Compliance
department and Senate communicate to external providers its requirements for:
a) The process, products and services to be provided;
b) The approval of;
• Products and services;
• Methods, processes and equipment’s;
• The release of products and services;
c) Competence, including any required qualification of persons;
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d) The external provider’s interactions with SMART College
e) Control and monitoring of the external provider’s performance to be applied by SMART

College
f) Verification or validation activities that the SMART College, or its learners and other
beneficiaries, intend to perform at the external provider’s premises.
8.5 Delivery of the Educational Products and Services
8.5.1 Control of delivery of the educational products and services
8.5.1.1 General
Academic Board, Audit & Compliance department, Admin department, Human Resource department,
ISO department, IT department, registry department and Academic department implement production
and service provision under controlled conditions.
Controlled conditions include, as applicable:
a) The availability of documented information that defines:
• The characteristics of the educational products to be produced, the educational services to

be provided, or the activities to be performed;
• The results to be achieved
b) The availability and use of suitable and validated monitoring and measuring resources;
c) The implementation of monitoring and measurement activities, including the consideration of

complaints, other feedback and the results of formative assessment at appropriate stages, in
order to verify that criteria for control of processes or outputs and acceptance criteria for
educational products and services have been met;
d) The use of suitable infrastructure and environment for the operation of processes;
e) The appointment of competent persons, including any required qualification;
f) The validation, and periodic revalidation, of the ability to achieve planned results of the
processes for production and service provision, where the resulting output cannot be verified
by subsequent monitoring and measurement;
g) The implementation of actions to prevent human error;
h) The implementation of releases, delivery and post-delivery activities.
8.5.1.2.2 Conditions for Admission
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Academic department, Registry department and Corporate Communication department establish a
process for the admission of learners. In addition to the requirements in 4.4.1, the process shall;
a) Establish admission criteria that conform to;
• Organizational requirements;
• Requirements from the professional field;
• Requirement due to the content of the programme and/or pedagogical approach;
b) Ensure that admission criteria and process are applied uniformly for all learners;
c) Be maintained as documented information;
d) Retain documents information as evidence of admission decisions.
e) Ensure the traceability of each admission decision;
f) Retain documented information as evidence of admission decision.
8.5.1.3 Delivery of Educational Products and Services
Academic department establish processes for;
a) Teaching;
b) Facilitation of learning;
c) Administrative support of learning.
8.5.1.4 Summative Assessment
Academic department, Registry department and Admin department;
a) Ensure that methods to detect plagiarism and other malpractices are in place and are
communicated to learners;
b) Ensure the traceability of grades, such that an objective connection can be identified between
learner work presented and the grade assigned;
c) Retain documented information of the assessment as evidence of the grades assigned;
d) Make the retention period such documented information publicly available.
8.5.1.5 Recognition of Assessed Learning
Academic department and Registry department ensure that, after summative assessment:
a) Learners are informed of the outcomes of the assessment activity and grade;
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b) Learners are given the opportunity to appeal or ask for rectification of the outcomes of the
assessment activity and grades;
c) Learners have full access to their work and its detailed assessment, as well as opportunities for
feedback;
d) Evidence of the outcomes of the assessment is issued to the learner as documented information;
e) The reasons for the decision on grading and final assessment are retained as documented
information;
f) The documented d information is retained for a specified retention period;
g) The retention period of such documented information is publicly available.
8.5.1.6 Additional Requirements for Special Needs Education
This clause is not applicable in SMART College and specify in Educational Adjustment Policy.
8.5.6 Control of Changes in the Educational Products and Services
Senate, Audit & Compliance department, Academic and Non-Academic department review and control
changes for production or service provision, to the extent necessary to ensure continuing conformity
with the requirements.
Senate, Audit & Compliance department, Academic and Non-Academic department retain documented
information describing the results of the review of changes, the person(s) authorizing the changes, and
any necessary actions arising from the review.
8.7 Control of Educational Nonconforming Outputs
8.7.1 Senate, Academic Board, Academic department ensure the outputs that do not conform to their
requirements are identified and controlled to prevent their unintended use or delivery.
Academic department, Student Affairs department, Audit and Compliance department, Human
Resource department take appropriate action based on nature of the nonconformity and its effect on the
conformity of educational products and services. This also apply to nonconforming educational
products and services detected after delivery of products, during or after the provision of services.
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9 Performance evaluation
9.1 Monitoring, measurement, analysis and evaluation
9.1.1 General
Academic Board, Non-Academic Board, Human Resources Department and Academic Departments
will determine:
a) What needs to be monitored and measured in teaching and learning with SMART College’s
operation
b) the methods for monitoring, measurement, analysis and evaluation as applicable to ensure valid
outcome
c) The acceptance criteria to be used to be in line with Ministry of Higher Education and
Malaysian Qualification Agency standards
d) When the monitoring and measuring shall be performed (Educational Outcome Semester and
Educational Outcome Programme)
e) When the results from the monitoring and measurement shall be analysed and evaluated
Academic Board, Non-Academic Board, Human Resources Department and Academic Departments
will retain appropriate documented information as evidence of the monitoring, measurement, analysis,
evaluation and their results.
Academic Board will evaluate the educational organization performance and the effectiveness of the
EOMS.
Staffs in SMART College are given an opportunity to critically review their work in a reflective and
constructive manner as a contribution to their improvement. This review is managed by Human
Resources Department.
9.1.3 Other monitoring and measuring needs
Student Affairs Department, Academic Board and Academic Departments will ensure the following
feedback is requested from and made available as appropriate to relevant interested parties:
a) Feedback on the educational products and services

b) Feedback on their effectiveness in achieving the agreed learning outcomes
c) Feedback on the organization’s influence on the community
Student Affairs Department will monitor the level of feedback obtained and take actions to increase it
where it is not sufficient. The analysis of this feedback will be made available to Academic Board for
improvement purposes.
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Whilst, Administration and Facilities Management Departments will provide support to all departments
in provision of facilities essential to support their job scope and teaching and learning activities in
SMART College.
9.1.4 Methods for monitoring, measurement, analysis and evaluation
9.1.4.1 Various departments in SMART College that are Human Resources, Administration, Facilities
Management, Corporate Communication Department, ISO, Audit and Compliance, Registry, Student
Affairs, Academic Department and Crisis Management Committee will determine:
a) the methods for obtaining, monitoring and reviewing information on performance
b) target against which this performance will be measured
9.1.4.2 SMART College will ensure that:
a) the interested parties involved in or affected by the evaluation are identified
b) Academic Board and Non-Academic Board ensure the person conducting the evaluation are
competent and objective
c) Audit and Compliance ensure the evaluation reports are transparent and clearly describe the
educational products and services and their objectives, the findings as well as the perspectives,
methods and rationale used to interpret the findings
d) Administration Department and Academic Department is responsible of the context such as

learning environment in which the educational service is provided is examined in enough detail
to enable influences on the educational service to be identified
Student Affairs with Counselling Department are responsible to implement the evaluation to interested
parties.
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6.0 TERMS AND DEFINITION
C1: Term used to describe the number of day of absentee for lectures. C1 means 1-day absentee in the
class
C2: Term used to describe the number of day of absentee for lectures. C2 means 2 days’ absentee in the
class
class
class
L1: Term used to describe the frequency of late to the class. L1 means 1 time late
L2: Term used to describe the frequency of late to the class. L2 means 2 times late
L3: Term used to describe the frequency of late to the class. L3 means 3 times late
Course Learning Outcomes: Statement of knowledge, added-value and skills that learners can obtained
from the subject
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7.0 SOCIAL RESPONSIBILITY
SMART College will be a responsible corporate that meets the highest standards of ethics and
professionalism.
SMART College social responsibility divided into two categories. There are compliance and pro-
activeness. Compliance refers to SMART College’s commitment and legality and willingness to
observe community values. While, pro-activeness is every way to promote human rights, help
communities and protect natural environment.
Under the compliance category, SMART College will run the operation by respect the law, honour the
College’s policies and keep every partnership and collaboration open and transparency as well. The
Management also promotes safety and fairly dealing, respect toward the customer and anti-corruption
practises.
On the other hand, the pro-activeness category will ensure SMART College dedicated in protect human
rights. Equal opportunities will be given to all employees and abide by all fair labour practises. SMART
College will ensure that the management does not risk the health and safety of employees and
community while support diversity and inclusion. College recognises the need to protect the natural
environment; hence, the college promote Paperless culture among all employees and learners.
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8.0 ACADEMIC COMMITTEE
8.1 Academic Director should appoint Academic Committee. The compositions of the Committee are
as follows:
• Academic Director
• Lecturers
8.2 Roles and Responsibilities of Academic Committee
8.2.1 Responsibilities for Academic Director
• Monitor lecturers and learners’ performance

• Review and finalised Module Planner
• Review the text and reference books to support teaching and learning process
• Review project’s finding for learners’ project
• Finalised and approve the release of marks/grade for assessment, Grade Point Average (GPA)
and Cumulative Grade Point Average (CGPA)
• Other academic matters
8.2.2 General Principal Responsibilities for lecturers include:
• To prepare and organize lecturers notes, tutorials, assignments, course work, examinations and
the marking of papers
• Conducting lecturers or training in accordance to the course objectives outcomes set by the
college and ministry
• To perform any related documentation, reports of academic documents
• Be part of the preparation of any relatable audit and compliance inspection by any relevant
government entities, ministries, external bodies, NGO’s and universities
• Facilitate any group of learners designated
• Attend company event
• Other academic matters as instructed
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9.0 EDUCATIONAL ADJUSTMENT
9.1 Policy Statement
Educational adjustment is offer for disability learners to have equal study opportunities. However, at
the meantime, SMART College do not offer such adjustment for disability students due to limited
infrastructures and teaching resources.
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10.0 ENROLLMENT
SMART College has fixed the intake month for all programmes under Faculty of Health and Science
will follow the date of application of Perbadanan Tabung Pendidikan Tinggi Nasional (PTPTN). This
is to facilitate the application for learners that opt to this type of funding. There is no specific quota set
by the College for admission of programme under this faculty. However, SMART College reserves the
right to revise the intake month for enrolment with approval from Senate.
Meanwhile, every batch must have minimum of 25 learners. The allocation of learner’s
enrolment is as follows:
i. Physical Class – Maximum 50 learners, 25 learners for tutorial

ii. Virtual Class – Maximum 25 learners, 15 learners for tutorial
Faculty also must ensure that number of intakes will be at least 10% from the size of faculty
community. Hence, Faculty must expand the overall size of community to balance the learner
intake’s industrial placement, employability rate and other form of engagement. SMART
College reserves the right to revise the intake month for enrolment with approval from Senate.
10.2 Learner’s Intake
10.2.1 The intake of new learners is as follows:
Programme Month
DOSH January until December
10.2.2 The head of faculty should prepare monthly analysis of enrolment of learners and submit to the
Senate.
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11.0 PROGRAMME STRUCTURE
Faculty of Health Science (FHS) is aims to provide knowledge and skills in safety and health in all
workplace and train learners to become competence personnel in which recognised throughout
Malaysia. This faculty offer Diploma in Occupational Safety and Health (Security). Prospective
learner(s) must meet the entry requirement for each programme before registering the programme under
this faculty. The requirements are as follow:
• Pass in SPM with at least 3 credits in any subjects including Mathematics or Science (Biology,
Physic, Chemistry & Science)
The standard duration for all programmes under FHS is 3 years with extension period of 2 years.
11.2 Programme Structure
i. DOSH
Semester S1 S2 S3 S4 S5 S6 S7
No of
19 19 19 19 14 19 19
Weeks
Industrial
DOSH Lesson Lesson Lesson Lesson Lesson Lesson
Training
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12.0 ACADEMIC QUALITY
12.1 Objective
12.1.1 Academic Quality Policy is to support continuous enhancement in academic and assure the
quality of learning opportunities and programme offered by SMART COLLEGE.
12.2 Principles of Academic Quality
• Education quality is a shared responsibility among the employees and learners. Learners’
feedback on teaching performance helps the College identify and improve the weak areas
• The College is dedicated to ensure the course produce by lecturer meet the industrial level and
recognised by national and international level
• The College aim to provide high quality of teaching and learning experience to all learners
• The College is accountable to all stakeholders on provision of quality academic
• Awards granted by the Senate is equivalent with the awards granted by other educational
institutions as to approve excellence academic achievement of learners
12.3 Academic Quality Cycle
12.3.1 Academic Quality Cycle for College comprises 5 stages as follow:
Planning Implementation Periodic Review Evaluation Improvement
•Strategic Planning •Teaching and •Periodic review •All assessments •Marks from all
on Academic assessments are involve are mark in a assesment will be
Module is conducted in line monitoring of fairly manner in used as indicator
conducted before with Academic teaching and order to assess the for improvement
academic Calendar learning proceses learners' •Teaching
calendar start to established by •Periodic review performance approaches may
allow ample time Registrar Office on course module •Assessment need to be
to review and •Teaching is conducted in a criteria is develop modified to
moderate procedure is in timely manner as a guidance to enhance learner's
•Strategic Planing compliance with •This to ensure the evaluate the understanding on
also involve MQA regulation topic within learners the subject and
decision on subject reflect the •Moderation of promote their
selection of the purpose of final exam is academic
text books, programme conducted by potential
reference books internal and •This is the
and other external responsibility of
materials need to moderator to lecturers and
support the ensure the quality learners to
teaching and of exam meet improve the
learning processes requirements set academic
•All planning will by the College performance
be reviewed and and Industries
finalised by
Academic
Director
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13.0 CORE SUBJECT FILE
Each lecturer in the SMART College will be allocated Core Subjects upon reporting for duties. The
lecturers are responsible to update the Core Subject Files as guided by Faculty Team Leaders. All Core
Subject Files is kept in the Filing Room (Red Spot) with access restriction by the Librarian. Core files
should not be allowed to be taken out from Filing Room. Any doubt on Core Subjects or Subject File
need to seek clarification from Academic Director. Core Subject File must be completed and submitted
to Academic Director at the end of every semester.
13.2 Procedure on Core Subject File
13.2.1 Academic Director will allocate the Core Subject for new lecturers to manage.
13.2.2 New lecturers need to request Core Subject File from Librarian or any lecturer whom may be
holding onto the Core Subject File.
13.2.3 New lecturers need to update the Core Subject File. Therefore, team leader should guide new
lecturers on how to use, update and store Core Subject File. This should be done on Second day
after new lecturers have reported duty.
13.2.4 The development of components in the Core Subject File will be taught by respective Faculty
Task Coordinator on Week 1. The components are:
• Module Planner
• Assignments
• Projects
• Examination
• Practical
• Curriculum Review Meeting Minutes (CRC)
13.2.5 Faculty Task Coordinators will assess the new lecturers on the Standards by monthly until they
are able to get a 90% pass of Module Planner.
13.2.6 Monthly report of lecturer’s Academic Task Assessment should be prepared and submitted to
Academic Director.
13.2.7 A copy of the Academic Task Assessment will be kept in the lecturer’s personal file.
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Process Flow of Preparing Core Subject File
RESPONSIBILITY PROCESS FLOW PERIOD/DATE
Allocation of Core
Academic Director Subject
Obtain & Read Core

Librarian/Other Lecturer Subject File
Learn on how to use and

Team leader update Subject File Second day of employment
Learn to develop Core Within one week of start

Faculty Task Coordinator Subject File employment
Teaching Assessment
Faculty Task Coordinator Week 16
Prepare Monthly
Faculty Task Coordinator Analysis of Teaching Semester basis
Assessment
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14.0 REFERENCE MATERIALS FOR CORE SUBJECTS
Lecturers are responsible to provide the list of reference materials for core subject taught by them to
learners on the first class of every semester. Learners are encouraged to purchase the reference materials
suggested by respective lecturers within two weeks from the date of library visit. The reference
materials must be available during the class on Week 2 onwards.
If learners are willing to purchase the reference materials following are the procedures:
14.2 Procedure of Core Subject’s Reference Materials
14.2.1 Lecturer in charge for core subjects shall recommend at least two reference materials to support
the teaching and learning activities. The recommendation should be made prior to submission
of module planner to Academic Director by Week 17(-3).
14.2.2 Lecturer in charge for core subjects shall brief all learners during library visit on the following
matters:
i. List of reference materials used in the class

ii. Procedure to purchase the reference materials
14.2.3 Lecturer in charge for core subjects shall remind all learners to purchase and bring the reference
materials in every classes.
14.2.4 Lecturer in charge for core subjects shall record learner’s name that do not bring the reference
materials during the class. Learner(s) shall provide a valid justification for such issue.
14.3 Procedure to Purchase Core Subject Reference Materials
14.3.1 Lecturer in charge for core subject shall inform librarian on the list of reference materials upon
approval of module planner.
14.3.2 The librarian shall do purchase requisition based on the list of reference materials. Please refer
to Purchase Policy under Administration Policy.
14.3.3 The librarian shall submit the reference materials to lecturer in charge and Registry Officer.
14.3.4 Learners shall purchase the copy of reference materials ONLY from Registry Officer. Registry
Officer shall stamp the copy of reference materials with SMART College’s stamp to prevent
misuse of the materials.
14.3.5 Learners must purchase the reference materials within two weeks from the date of library visit.
The reference materials must be available on Week 2 onwards.
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14.3.6 Learners must make full payment on the day of purchase of reference materials.
14.3.7 Learners are prohibited to make a copy of reference materials at third parties stationary or
photocopy shop.
14.3.8 Registry officer shall record the purchase history made by learners and submit the report to
Academic Director.
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15.0 MODULE PLANNER
Module Planner is prepared by each lecturer and finalised by Academic Director upon receipt of Time
Table. The Module Planner is consisting of Course Learning Outcomes (CLO) Mapping, Lesson Plan,
Assignment, Mini-Assignments, TOSS, Exam Questions, APA references and survey questions.
Content of MP developed based on the CLO and College Academic guidelines. Lecturers not allowed
to share their slides to learner(s) either before or at the end of class. The quality of lecturer notes and
lecturing performance (exception of summary notes) will be consistently assessed at least once every
semester by the Compliance Team.
15.2 Procedure on Development of Module Planner
15.2.1 Components of Module Planner are as following:
a) CLO Mapping
• Based on Bloom Taxonomy
L1 L2 L3 L4 L5 L6
Define Describe Apply Analyze Evaluate Construct
• L1: Recalling the facts and concepts

• L2: Demonstrate understanding on a basic concept /process
• L3: Use existing information in different situation to answer or solve questions
• L4: Examine and categorise the information in order to explore the relationship
• L5: Decide the answer/opinion and justify the action by using the information given
• L6: Create, design and plan new ideas
b) Lesson Plan
• Based on 15-5-10 rule (15 minutes for teaching, 5 minutes of apps and 10 minutes for
recap).
• Lecturers are NOT encouraged to use the same apps for entire semester.
• Classification of marks for every section in midterm and final exam must be stated in
the lesson planner.
c) Lesson Notes
• Based on CLO
• Short and comprehensive sentences
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• Include mind-mapping and picture if appropriate
• MUST include mini-CLO and Level of Bloom
• Videos: Less than 3 minutes with Clear voice and understandable language
• Cases: Simple, relevant and purposeful
• Articles: Provide before the lesson
• Upload onto Campus System
d) Assignments
• Based on CLO and Table of Specifications (TOSS)
e) Mini-assignments
• Based on CLO and Table of Specifications (TOSS)
• 5-3-1 rule (5 tutorial, 3 structured and 1 essay)
• Tutorial questions must be distributed 1 Week prior and discussed after every lesson
hour. Lecturer must ensure students complete the tutorial before attending the class.
NOT during tutorial sessions.
• Lecturers ONLY can proceed to discuss mini assignments if 70% of learners responded
and submitted it.
• Following is the area to cover and time allocation for each area under mini
assignment/tutorial:
Lecture Tutorial
Week 5 objectives Total 1 Research Workshop Case Total Time
&3 Time Essay Methodology Study Allocation
structures Allocation
√ √ Literature
1 Review - -
2 √ √ - √
3 √ √ - √
4 √ √ - √
5 √ √ Survey - -
6 √ √ - √
7 √ 10 mins √ - √ 60 mins
8 √ √ - - √
9 √ √ Coding - -
10 √ √ - √ -
11 √ √ Presentation - -
12 √ √ - - √
13 √ √ - - -
14 √ √ - - -
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f) Workshops
• Workshop to be conducted if required for selective module
• Proposal for workshop must get Academic Director approval prior conducting
15.2.2 Lecturers should begin preparation of Module Planner on Week 16(-4). Senior Lecturers must
check on the completion of core files before submit Module Planner to Junior Supervisor.
15.2.3 Junior Supervisor must verify the Module Planner prior submitting to Academic Director for
approval on Week 17(3).
15.2.4 If the Module Planner have been rejected by Academic Director, Compliance department should
monitor the cause of the rejection and ensure lecturer rectify the amendment on Module Planner.
15.2.5 Approved Module Planner will be used for teaching on Week 1. CLO should be presented to all
leaner(s) during Library Visit on Week 1.
Process Flow of Preparing Module Planner

Lecturers i. Obtain Time Table and Module Week 16(-4)
Outline
ii. Start to Prepare Module Planner
iii. Check on the completion of core files
before submit Module Planner to
Junior Supervisor
Junior Supervisor i. Verify the Module Planner prior Week 17(-3)
Academic Director submitting to Academic Director for
approval
ii. Submission of Module Planner to
Academic Director
Lecturers Presentation of CLO during Library Visit Week 1
Lecturers CLO approved and use for teaching Week 1
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16.0 LECTURE NOTES
16.1 Policy Statement of Lecturer Notes
• Lecturer(s) are NOT allowed to share lecture notes to learners. However, the skeleton
notes can be provided to learners.
• Lecturer notes must comprise of videos, pictures, case study and NOT too wordy.
16. 2 Procedure of Lecture Notes
• Lecturer(s) shall prepare lecture notes and skeleton notes Two (-2) days before
attending a lecture.
• The quality of lecturer notes (exception of summary notes) will be consistently assessed
at least once every semester by the Compliance Team.
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17.0 ASSESSMENTS
Learners in the SMART College will be graded based on the assignments, project, presentation and
examination. This assessment includes theory objectives questions, multiple choice questions (MCQ),
short essay questions (SEQ), mixed essay questions (MEQ), project reports and skills such as practical
examinations and case study. All lecturers need to align the assessments with Course Learning
Outcomes (CLO) and Table of Specifications (TOSS). These assessments have been approved by
Malaysian Qualifications Agency (MQA) as part of the total assessment of student learning. The
assessments grading are as follows:
Type of Assessment Marks (%)

Assignments 15
Project & Presentation 15
Mini Assignments (5,3,1) 10
Mid-Term Examination 20
Final Examination 40
Briefing of assessments will be done during Library Visit which be held on First Week by lecturer of
respective department. Learners are required to create account in LinkedIn by Week 2 of semester. The
account should be registered using the full name of learners for SMART College to monitor the
registration. Learners are expected to utilised LinkedIn network to find the candidates for the
assessment particularly in project and survey.
17.2 Principle of Assessment Design
17.2.1 All assessments must be aligned with CLO

17.2.1.1 Each instruction given in the assessment need to reflect the learning outcomes of subject.
17.2.1.2 The assessment will be used to assess learner’s understanding on the concept and ability to
adopt the concept into real situation.
17.2.2 All assessment will be weighted based on Table of Specification (TOSS)
17.2.2.1 Objective of TOSS
TOSS is use to ensure all topics and CLO are cover in the assessment and weight based on their
importance. TOSS provides evidence of the quality of assessment as the content of course is verified
and match with what were taught.
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17.2.2.1 The segregation marks of TOSS for all assessments are as follows:
TOSS L1 & L2 (20%) L3 & L4 (60%) L5 & L6 (20%) Total Mark

CLO1 CLO 2 CLO 3 CLO 4
Assignment 1
Assignment 2
Assignment 3
Mini
Assignment
Project
Mid-Term
Final Exam
Total
17.2.3 All Assessments should be marked to reflect learner’s performance.
17.2.3.1 Assessment criteria should be designed to evaluate learner’s score.
17.2.3.2 New teaching approaches may need to be developed based on learners’ performance.
17.2.4 Feedback of assessment will be provided to all learners two (2) weeks after the submission.
17.2.4.1 Feedback is necessary for learners to reflect their strength, weakness and provide solution on
how to improve themselves.
17.2.4.2 Lecturers shall discuss feedback of assessment during tutorial class.
17.2.5 All Assessments must be designed proportionate with course credit hours.
17.2.5.1 Course credit hours reflect the course workload. Therefore, lecturer need to take into account
time needed to complete each assessment.
17.3 Type of Assessment
17.3.1 Assignments
17.3.1.1 Policy Statement
The assignments are divided into three (3) parts and each of the assignment comprises 5% of total score.
All assignments must be graded promptly and the marks are release one week after the submission.
Assignments must be completed based on APA requirements and achieve the purposes set by the
College as follows:
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Assignment Purpose
Assignment 1 To test the theoretical concept of the topic
Assignment 2 Case Study: To analyse and apply the concept
Assignment 3 To evaluate and construct
SMART College reserves the right to hold the learner(s) from taking Mid-Term or Final Exam if fail to
submit the assignment 1 or assignment 2 and 3 respectively.
17.3.1.2 Procedure regarding Assignments
17.3.1.2.1 Each lecturer must develop the assignments based on the module’s CLO and submitted to
Academic Director by Week 17(-2) for approval.
17.3.1.2.2 Approved assignments must be released to all learners on the Week 3.
17.3.1.2.3 Learner(s) should start doing the assignments upon its receipt. Lecturer will provide
continuous support to learner(s) throughout the process to complete assignments.
17.3.1.2.4 Learner(s) must submit the assignment according to the dateline given by the lecturers. The
dateline of each of assignment is as follows:
Assignment Submission Dateline

Assignment 1 Week 6
Assignment 2 Week 10
Assignment 3 Week 12
17.3.1.2.5 Lecturers will be provided with an Assignment Marking Template for marking purposes.
17.3.1.2.5 Assignment should be marked within one (1) week of its submission and updated in the
Campus System. Lecturers are required to release marks even if any of the student’s delay
in submitting assignments as per scheduled. Lecturer must notify the Counsellor to take
further action on those learner(s) failed to submit assignment on time.
17.3.1.2.6 Compliance Officer shall check the release of assignment marks one (1) weeks upon
submission dateline and prepare non-compliance report.
17.3.1.2.7 All lecturers need to prepare report and submit to respective authorities as follows:
Report Submission To Date of Submission

Summary of Assessment Report Committee Weekly basis
Monthly Analysis on Assessment Senate Monthly basis
17.3.1.2.8 The assignments paper then should be submitted to Registrar Office for record keeping.
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Process Flow of Preparing Module Planner

Lecturers Develop and Submit Week 17(-2)
Assignment for Approval
↓
Lecturers Distribute Assignment to Week 3
Learners
↓
Learners Submission A1 Week 6
↓
Lecturers Release A1 Mark in Week 7
Campus System
↓
↓
Campus System
↓
↓
Campus System
↓
Lecturers Prepare Weekly Assessment Weekly Basis
Report to Committee
↓
Lecturers Prepare Monthly Analysis End of the Month
of Assessment Report to
Senate
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17.2.2 Project
Learner(s) need to complete project in each semester for their academic evaluation. The project is
consisting of 15% of total score in a semester. Lecturers are responsible to provide guidance to all
learner(s) throughout the process of completing the projects.
17.2.2.2 Procedure of Standard Project
17.2.2.2.1 Prior approval, projects instrument should be developed based on the module’s CLO and
submitted by Week 2. Academic Director shall be responsible to review and approved the
projects purpose by all lecturers.
17.2.2.2.2 Lecturers should release the project instrument which is survey question to learner(s) by
Week 4.
17.2.2.2.3 Learner(s) need to start conducting the survey to the participants by Week 4. Interview
session with respondent must be conducted as part of survey. The learner(s) who failed to
conduct interview session shall be scored zero for project survey. A period of 4 weeks will
be given for learner(s) to complete the survey.
17.2.2.2.4 Learner should complete the Survey forms on Week 8.
17.2.2.2.5 Learner (s) should extract the information from Survey form and tabulated into Questionnaire
Template on Week 9. Lecturer will provide the Questionnaire and Project Report template
to learner(s) on Week 4.
17.3.2.2.6 Report must be completed on Week 10.
17.2.2.2.7 Project presentation will be conducted twice. First presentation will be presented by all
learner(s) on Week 12 to their lecturers and Academic Director. Lecturers will invite parents
as an audience to join the project presentation. Lecturer will key-in project marks in campus
system on Week 13. Whilst, lecturers need to consolidate all findings from learner’s report
and present it to Academic director on Week 15.
17.2.2.2.8 All lecturers need to prepare reports on learners’ project progress to the Committee on weekly
basis. Whilst, monthly analysis report on project performance should be prepared and
submitted to the Senate.
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Process Flow of Submission of Project
Lecturers
Prepared Survey Week 1
Lecturers Week 2
Submission & Approval
Learners Week 4
Release the survey to
learners
Learners Week 4
Starts Survey
Learners
Week 8
Complete Survey
Learners Week 9
Data Coding
Learners Prepare Analysis & Week 10

Report
Week 12
Learners Presentation to Academic
Director& Lecturers
Week 13
Lecturers
Key-in marks in campus
system
Week 14
Lecturers Presentation by Lecturer
Prepare Weekly
Lecturers Assessment Report to Weekly
Committee
Prepare Monthly
Lecturers Analysis of Assessment At the end of the month
Report to Senate
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17.2.3 Table of Specifications (TOSS)
17.2.3.1 Every lecturer in the College needs to conduct TOS for each assessment by Week 18 to measure
whether each CLO is achieved.
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18.0 EXAM BOARD
All examinations will be conducted in a managed setting that set by the SMART College. Examination
question for all subjects is made based on the latest module. SMART College must ensure the
examination questions are in accordance with industrial standards. Therefore, two stages moderation
will be performed to the Final Exam in following orders; internal moderation followed by external
moderation. Exam Board and Academic Director will finalise the modification of final exam question.
Lecturers are responsible to ensure all learners fill in Lecturer Survey form by Week 12.
18.2 Examination Implementation Procedure
18.2.1 All Examinations
18.2.1.1 Confidentiality of Information
18.2.1.1.1 Examination materials should be printed and kept in Strong Room with restricted access
only to Registrar Officer.
18.2.1.1.2 Examination materials can only be taken out on the day of the examination itself.
18.2.1.1.3 All process in preparation until execution of examinations must be conducted in fair manner.
18.2.1.2 Notification of Examinations
18.2.1.2.1 Schedule and venue of examinations can be assessed through Campus System after Registrar
Office release the information.
18.2.1.3 Examination Schedule
18.2.1.3.1 Examinations must be conducted in line with specified timeline in Academic Calendar of
SMART College.
18.2.1.3.2 Under unforeseen circumstances, examinations can be rescheduled within designated

examination period with approval of Academic Director. Details on procedure for
reschedule can be referred to Registry Policy (Section Examination Unit General
Guidelines).
18.2.1.3.3 Final examination for all subjects in one programme will be scheduled in alternate manner
such as Monday, Wednesday and Friday. The purposes of such arrangement are to ensure
learners have sufficient time to rest and revise the subject.
18.2.1.3.4 Examinations cannot be scheduled during study break.
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18.2.2 Examination Duration
18.2.2.1 All examinations must be conducted within the designated duration.
18.2.3.2 The duration of examinations for all subject in all programmes are similar. All examinations
should not be conducted more than designated time as follows:
• Mid-term examination: 2 hours per subject

• Final examination: 3 hours per subject
18.3 Procedure on Mid-Term Examination
18.3.1 Mid-term questions should be prepared by all lecturers one week before the academic calendar
start. The questions should be submitted to the Registrar Office for printing on Week 7.
18.3.2 Lecturers shall conduct midterm revision on Week 7. As part of revision additional 1 hour will
be allocated for lecture and tutorial for the respective subject. Lecturer must ensure this
additional 1 hour of revision to be included in the Module Planner.
18.3.3 Mid-term exam should be conducted on Week 8 at designated place and time.
18.3.4 Mid-term exam will be marked promptly and release to the Campus System by Week 9. Lecturer
will tight schedule such as 30-35 hours allowed to seek help from other available lecturer to
assist them in marking upon get approval from supervisor.
18.3.4 Learner(s) who fails to attend the re-sit on Week 1 need to do the re-sit on Semester 7. Learner(s)
shall be provided with additional class on Semester 6.
18.3.5 Learner(s) who pass the re-sit paper will be given a minimum CGPA; 2.0.
18.4 Procedure on Final Exam
18.4.1 Lecturers must prepare two (2) set of final examination with the answer scheme on Week 9.
One set of the final question and answer is use on date of the final exam. Meanwhile, the other
set is for re-sit purposes.
18.4.2 Lecturers must attend the internal moderation followed by external moderation of Final
examination on Week 11.
18.4.3 In the following week, lecturer must attend exam board to finalise the final question and answer
scheme. Once finalised, the examination question and scheme must be submitted to Registrar
Office for printing.
18.4.4 Final examination paper will be stored in the Strong Room with restricted access.
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18.4.5 Registry should appoint the Exam Invigilator on Week 15 and prepared the Invigilator schedule.
The schedule should be circulated among the appointed exam invigilator and lecturer in charge
of the particular subject.
18.4.6 Registrar Office should prepare Exam docket for final examination. The exam docket will be
made available to all active learner(s) in the College Campus System on Week 12. However, the
College only allow learner(s) that as follows to do the final examination:
• No outstanding debt
• Attendance not beyond C4
18.4.7 Learner(s) shall download the exam docket through their account and bring along during the
examination.
18.3.8 Final exam must be conducted on Week 16 at designated location and time as stated in the
examination schedule.
18.4.9 Marking of final exam must be marked by all lecturers within Week 16 until Week 18. Lecturer
with tight schedule such as 30-35 hours allowed to seek help from other available lecturer to
assist them in marking upon get approval from Supervisor.
18.4.10 Registry Officer will calculate CGPA of students on Week 19. The CGPA for learners should
be presented to Academic Director by Week 19.
18.4.11 Result must be released on Week 20 through Campus System by Registrar Office.
18.5 Procedure on Re-sit of Examination
18.5.1 This procedure is for learner’s who fails the final examination.
18.5.2 Learner(s) need to Complete Subject Registration Form for any re-sit examination.
18.5.3 The form should be submitted to Registrar Office on Week 19. Payment should be attached
together with the form.
18.5.4 Resit will be conducted on Week 1 following semester during weekend.
18.5.5 Learner(s) who fails to attend the re-sit on Week 1 need to do the re-sit on Semester 7. Learner(s)
shall be provided with additional class on Semester 6.
18.5.6 Learner(s) who pass the re-sit paper will be given a minimum CGPA:2.0
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18.6 Result for Final Examination
18.6.1 Marks for Final examination is determined by Lecturer in Charged (LIC) of that particular
subject. The determination of the weight of examination question is based on Answer Schemes
that have pass moderation by appointed Internal and External Moderator.
18.6.2 In order to ensure consistency of mark’s distribution and fairness, Senior Lecturer of respective
Faculty will be responsible as second checker to mark the answer sheet. The second checker
may require LIC to justify the given marks.
18.6.3 Alteration of marks for Final examination is strictly prohibited under any circumstances.
18.6.4 Course result will be officially release to learners within the designated time with the approval
of Academic Director. Please refer Registry Policy.
18.6.5 Learners have the right to request the College to re-assess their final examination paper. Please
refer Registry Policy on the procedure to re-assess exam paper.
18.7 Alternative examination
18.7.1 Alternative examination may need to be provided for learners who are unable to attend the Final
Examination due to emergency situation. Emergency situation by here means:
• Death
• Accident
• Hospitalization
• Others specified and approve by the Examination Unit
18.7.2 An absence must be supported with medical certificate or other evidence that can be used as
justification. Notification of absentee must be made within two days from date of examination.
Please refer Registry Policy for more details.
18.7.3 Alternative examination does not apply to Mid-Term Examination. Failure to attend Mid-term
examination will be graded as “Zero”.
18.8 Procedure of Alternative Examination
18.8.1 Learners should inform Lecturer in Charge (LIC) if they are not able to attend final examination
within 48 hours from the examination.
18.8.2 LIC should notify Registry Officer on student’s absentee with justification.
18.8.3 Registry Officer will arrange the examination for respective learners on Week 1 of following
semester.
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18.8.4 Learners need to Complete Subject Registration form and submit to Registry Officer. Absentee
due to emergency reason is exempted from Re-sit fee (RM200).
18.8.5 Learners will need to answer Set B question instead of Set A during re-sit. Question set for resit
is different from actual final exam as to maintain equity of final exam.
18.9 Procedure on Appointment of Internal and External Moderator
Please refer to Registrar Policy.
Process Flow of Midterm and Final Exam
Prepared Midterm &

Lecturers submit to Registrar Week 7
Conduct Midterm &

Lecturers Mark Week 8
Prepare Final Exam (2

Lecturers set with answer scheme) Week10
Internal & External

Lecturers Moderation Week 11
Exam board & Submit to

Lecturers & Registrar Registrar for printing Week 12
Final Exam
Week 16-17
Learners
Mark Final Exam

Lecturers Week 16-18
Calculate CGPA
Lecturers Week 19
Release CGPA
Registrar Office Week 20
Prepare Monthly analysis
Examination Report to
Lecturers Academic Director At the end of the month
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19.0 MODULE REVIEW
CLO for all subjects is review based on the latest journal and industry developments. Each lecturer of
each subject need to do the module review with Senior Lecturer on designated time. Module review
must be conducted on Week 14 and 19. Lecturer must present if there are any major changes in module
outline during Academic Board meeting. Academic Director is responsible to finalise modification of
the academic module. Approved changes are required to be communicated in written to Malaysian
Qualifications Agency (MQA) by supervisor.
Lecturer shall complete the core files and brown file by Week 14 and Week 19. Lecturer should inform
Registrar’s Office and Compliance Department that they have completed the core files and brown file
by Week 14 and 19. Compliance Department should check the completed core file and brown file by
Week 14 and 19 prior lecturers meet Academic Director for module review approval. If is it not
complete, Compliance Department will report the non-compliance and provide additional 2 days for the
lecturer to complete it. Compliance Department shall give first verbal warning to lecturer. If it is
complete, Compliance Officer must present the report during Compliance departmental meeting.
19.2 Procedure of Module Review
19.2.1 Lecturer of each subject will do module review by assessing CLO of all chapters based on the
updated journals, articles or other justification.
19.2.2 The review of module is done with Senior Lecturer in the following manner:
Week Module Review (MR) Content

14 MR 1 All topics except final
19 MR 2 Overall topics
19.2.3 Template of Module Review should be provided to all lecturers.
19.2.4 Every lecturer should submit Module Review Report upon completion of module review to
Academic Board on Week 15 and 20 respectively.
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Process Flow of Module Review
Review All chapters Week 14

Lecturers except final
Review overall topics

Lecturers Week 19
Submit Module Review

Report to Academic Week 15; Week 20
Lecturers
Board
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20.0 INDUSTRIAL TRAINING
Industrial Training is a compulsory to all active learners in SMART College in accordance to MQA
Requirement. Therefore, all learners need to conduct industrial training on Semester 5 for 24 weeks.
Each faculty is responsible to develop a pool of Industrial Training providers of 1:3 ratio (Industrial
Training Providers: Student Numbers) and conduct Student Industrial Training rating. Learners need to
apply Industrial Training Provider in accordance to their Industrial Training rating. Every learner is
required to bring their Faculty Kit to be given to Industrial Training Provider on Day 1 of training.
Industrial Training Provider need to be included into the Faculty community for information sharing in
which includes Faculty Newsletter.
20.2 Procedure on Arrangement for Industrial Training Provider
20.2.1 Briefing on Industrial Training should be given to all learners during Library Visit on Day 1,
Week 1.
20.2.2 Each learner is required to send 3 names of Industrial Training provides details to the Lecturer
In-Charge (LIC) latest on Week 1 of Fourth Semester.
20.2.3 LIC will screen and finalise the list of industrial training provider. LIC may suggest others
industrial training provider.
20.2.4 LIC should conduct Learners Industrial Training Rating for selecting the suitable Training
places. The rating is based on the following component:
• Attendance
• Punctuality
• Academic Qualification
20.2.5 While, the calculation of Learners Industrial Training is based on the table below:
Subject A B C
Max C1 for 40 Max C2 for 20 Max C3 for 10
Attendance
all Modules all Modules all Modules
Max L1 for 20 Max L2 for 10 Max L3 for 5
Punctuality
Academic CGPA> 3.0 40 CGPA 20 CGPA 10
Qualification >2.5 > 3.0 >2.0 > 3.0
Rating 100 50 25
Points
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20.2.6 LIC will update the eligible list of Industrial Training Provider for each learner based on their
Industrial Training Rating. Learners will be given the privilege to choose the First and Second
choices of Industrial Training Provider as listed by LIC.
20.2.7 LIC needs to send the official letter to the First choice of Industrial Training Provided on Week
2 of Fourth Semester. LIC should follow up with industrial provider once the letter is send.
20.2.8 Learners are allowed to call Industrial Training Provider to check their status application up to
Week 8 of Fourth Semester.
20.2.9 In the case of no confirmation from the first application, LIC need to send a new application
letter to the Second choice of Industrial Training Provider by Week 8 of Fourth Semester.
20.2.10 LIC has to prepare log book for each learner(s) in Week 11 of Fourth Semester. All learners are
compulsory to buy SMART Industrial Training Logbook.
20.2.11 For those learners with no confirmation even from Second choice of Industrial Training
Provider by Week 12, LIC and learners to contact other Industrial Training Providers. Learners
are encouraged to contact at least One (1) company every week.
20.2.12 LIC will conduct another briefing to all learners in Week 16 of Fourth Semester. LIC should
deliver the following information to all learners:
• Do’s and Don’t during Industrial Training

• Attendance during Industrial Training
• Task during Industrial Training
• Discipline during Industrial Training
20.2.13 All arrangement as aforesaid is make in semester before the Industrial Training.
20.2.14 LIC need to prepare a progress report of Arrangement of Industrial Training Provider to the
Committee by weekly basis.
20.3 Procedure on Industrial Training
20.3.1 All learners will start their Industrial Training on the Week 1 of Semester 5.
20.3.2 Learners must bring their logbook when doing their industrial training and record the tasks
given to them.
20.3.3 LIC should continuously monitor learners’ performance during industrial training by follow up
with Industrial Training Supervisor on Week 1, Week 4, Week 8 and Week 12 of Semester 5.
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20.3.4 LIC should prepare a weekly report to update the progress of Learners Industrial Training to
the Committee. Whilst, monthly analysis report of the training need to be submitted to CEO.
20.3.5 LIC will visit the respective learners in Week 6 to Week 8 of Semester 5. Therefore, LIC should
prepare an official letter to obtain permission for visitation and send it two weeks before the
visitation date.
20.3.6 LIC should prepare a report to update their visitation to learners Industrial Training place to the
Committee on Week 9 of Semester 5.
20.3.7 Industrial Training Supervisor should submit Feedback Form to the learner by sealed copy on
Week 12 of Semester 5.
20.3.8 Learners must prepare and complete their Industrial Training Report on Week 1 of Semester 6.
Learners also need to present the Industrial Training and Hazard Identification, Risk
Assessment and Risk Control (HIRARC) report to LIC on Week 1 of Semester 6.
20.3.9 LIC need to send appreciation letter to all Industrial Training Provider on Week 1 after learners
has completed their industrial training.
20.3.10 All Industrial Training Providers should be included into Faculty Community.
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Process Flow of Industrial Training (IT)
LIC Briefing on IT Week 1 Day 1 of Sem 4
Learners Submission of 3 IT providers Week 2 of Sem 4
LIC screen and conduct learners IT

LIC rating Week 2 of Sem 4
Learner choose two IT providers from

Learners finalized list Week 2 of Sem 4
LIC LIC send out letter to IT providers Week 2 of Sem 4
LIC/Learners Follow up with IT providers Week 5-Week 8 of Sem 4
Send new application if no feedback

LIC from previous application Week 8 of Sem 4
LIC prepare IT logbook

LIC and Learners to contact other
Industrial Training Provider if no Week 11 & Week 12 of Sem
LIC feedback from second application 4
LIC LIC brief & provide IT logbook Week 16 of Sem 4
Learners Start IT Week 1 Sem 5
Follow up with IT Supervisor on Week 1, Week 4, Week 8

LIC learners’ performance and Week 12 of Sem 5
LIC LIC visit IT place Week 6-Week 8 of Sem 5
Collect Feedback Form from IT

Learners provider Week 17 of Sem 5
Prepare weekly progress IT report and

LIC submit to Committee Weekly
LIC Prepare monthly analysis of IT At the end of the month
Prepare IT & HIRARC report and

Learners present to LIC Week 1 of Sem 6
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20.4 Repeat the Industrial Training
20.4.1 Policy Statement
Learner(s) is requiring to repeat the industrial training after complete Semester 6 if fails in industrial
training. The main reason to fails the industrial training is due to termination by Industrial Training
Provider for poor attendance or other valid reason.
20.4.2 Procedure to Repeat the Industrial Training
20.4.2.1 Industrial Training Provider should notify SMART College if any learner has poor attendance
during the industrial training.
20.4.2.2 LIC should inform the Academic Director on related issue.
20.4.2.3 LIC should arrange visitation to respective industrial training place and discuss on attendance
issue.
20.4.2.4 The industrial training provider has the right to terminate/stop the industrial training of
respective learner. If the industrial training provider decide to do such decision, they should
send an official letter to SMART College to inform the termination of learner in doing
industrial training.
20.4.2.5 LIC on behalf of SMART College should send a reply letter to apologise on the industrial
training issue.
20.4.2.6. Learners required to prepare show cause letter and LIC will present to Senate for approval of
repeating IT.
20.4.2.7 LIC should inform Registry on the issue for calculation of CGPA.
20.4.2.8 Learner(s) should repeat the industrial training after complete Semester 6. The process of
industrial training is stated under section 17.2 and 17.3.
20.5 Final Year Project
20.5.1 Policy Statement of Final Year Project
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Learners those failed to get industrial training placement are required to do Final Year Project
(FYP). The duration for Final Year Project (FYP) is 14 weeks.
There are two types of Final year Project (FYP):
i. General Final Year Project (FYP) which consists of :

➢ Chapter 1: Introduction
➢ Chapter 2: Literature Review
➢ Chapter 3: Research Methodology
➢ Chapter 4: Findings or Analysis
➢ Chapter 5: Recommendation and Conclusion
ii. Final Year Project on CTP which consists of:

➢ Chapter 1: Introduction
➢ Chapter 2: Literature Review
➢ Chapter 3: Legal Policy
➢ Chapter 4: Procedure
➢ Chapter 5: Compliance Checking
➢ Chapter 6: Reporting and Conclusion
20.5.2 Process Flow of Final Year Projects (FYP)
Week 1: Present topic or proposal to supervisor
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Week 2: Literature Review
Week 3: Research Methodology
Week 4: Complete Chapter 2 & 3 (Literature Review & Research Methodology)
Week 5: Conduct Survey
Week 6- Week 7: Review (Chapter 1-3)
Week 8: Completing survey
Week 9: Coding or Analysis
Week 10: Recommendation and Conclusion
Week 11: First Presentation
Week 14: Final Presentation
21.0 E-LEARNING
E-learning is incorporated to support teaching and learning in education. Assignment, project, mid-term
and final examination will be conducted through SMART College campus system. Class will be
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conducted through Google Meet or Zoom application. The development processes of each element
remain the same except the structure and topics.
21.2 Virtual Class
21.2.1.1 Lecturer conducts virtual classes based on academic calendar prepare by Registry department.
21.2.1.2 Every virtual class shall be conducted for maximum of 40 minutes.
21.2.1.3 Lecturer required to screenshot their class session as evidence apart from class attendance and
submit to Compliance team once end the session.
21.2.2 Procedure of Virtual Class
21.2.2.1 Lecturer shall upload skeleton notes and mini assignments in campus system for to download
two (2) days before virtual class.
21.2.2.2 Lecturer shall audio record all their live lectures and upload in campus system daily. This is to
ensure learner(s) can listen to the recordings for revision purposes.
21.2.2.3 Lecturer shall conduct learner class based on 20-10 rules which reduced into 2 sessions.
21.2.2.4 Lesson shall be conducted for 2 hours while tutorial for 30 minutes (twice).
21.3 Do’s and Don’ts of Virtual Class
21.3.1 Do’s of Virtual Class
• Students must ready 10 minutes before the virtual class.

• Students must make sure they are in a quiet place for a virtual class. The setting should be
free from distractions and background noises.
• Students must test the microphone and speakers five minutes before the class. However, make
sure turn off the microphone while having virtual class to avoid any distractions.
• Students must have downloaded the notes and mini-assignments one day before the virtual
class starts.
• Students must have a back-up plan if something goes wrong with the technology.
21.3.2 Don’ts of Virtual Class
• Students do not delay attending virtual class more than 10 minutes without any valid reason.
• Students do not answer incoming calls or emails during class.
• Students do not eat or chew gum while attending virtual class.
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• Students do not blame a late assignment submission on technical problem. If students having
trouble uploading an assignment, email it to lecturer as a backup.
21.4 Virtual Assignment
The structure of Assignment 1 and 2 remains the same but it will be conducted through online platform
and using software such as virtual board. In contradiction, the structure of Assignment 3 will be changed
from physical trip to virtual tour of the companies. Learners will need to do a comparison of two (2)
selected companies.
21.4.2 Procedure of Virtual Assignment
21.4.2.1 Lecture shall develop the assignment in line with established procedure under section 14.3.1.
21.4.2.2 Lecturer shall upload approved assignments by Week 2 in the Campus System.
21.4.2.3 Lecturer should inform all learners to check the assignments in their campus system.
21.4.2.4 Each virtual assignment shall be conducted as following:
i. Assignment 1
• Learner(s) need to download the Assignment 1 through Campus System.

• Learner(s) need to submit Assignment 1 to lecturer through email on Week 6.
• Lecturer shall mark the Assignment 1 and upload the marks to Campus System by Week
7.
• Lecturer shall keep the marked Assignment 1 in brown file by the end of semester.
ii. Assignment 2
• Department of Information Technology shall conduct market research on software that has
the virtual function board by Week (-2).
• Department of Information Technology shall submit the finding of software research and
suggest at least three (3) types of software to Academic Director by Week (-2) for approval.
• Once the approval is sought, Department of Information Technology shall conduct pilot
test by Week (-1). The pilot test involves participation of existing student to identify
problem and test the efficiency of the system.
• Report of pilot test must be submitted to Academic Director by Week (-1). If the software
has no problem and ready to be used, Department of Information Technology should notify
all LIC and Counsellors. However, Department of Information Technology shall find a
solution if there is an issue on the software or from the perspective of learner.
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• Counsellors shall provide training to new learner(s) on how to use the Virtual Board during
orientation week. Whilst, explanation to existing learner(s) shall be made by the LIC on
Week 2.
• Learner(s) will do assignment 2 using virtual board on Week 10. Virtual board is based on
the utilization of software such as Padlep, Pinut and Microsoft Power Point.
11.
iii. Assignment 3
• Lecturer should conduct research on company that offer virtual tour to the public by Week
11.
• Lecturer shall submit the list of company to Academic Director for approval by Week 11.
Two (2) companies will be selected for virtual tour
• Lecturer shall conduct the virtual tour at Week 12.
• Learners need to make a report from the virtual tour and submit to lecturer by Week 12
through email.
13.
21.5 Virtual Project
Virtual project will be conducted through phone interview and online presentation. Virtual Project
consist of 15% of total score in a semester.
21.5.2 Procedure of Virtual Project
21.5.2.1 Lecturer shall develop the projects instrument and submit to Academic Director for approval
by Week 2.
21.5.2.2 Lecturer will release the project instrument to learner (s) by Week 4.
21.5.2.3 Learner(s) need to contact minimum 2-5 respondents of the survey to make appointment for
Zoom meeting. The arrangement must be made at least 3 days before the date of Zoom
meeting.
21.5.2.4 Learner(s) shall send the survey question to respective respondent Two (2) days before the date
of Zoom meeting through their email. Learner(s) must include LIC during the zoom meeting.
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Learner(s) must conduct interview session with the respective respondents. The learner(s) are
required to record the video as it is part of their scoring and submit it to LIC. The learner(s)
who failed to conduct interview session shall be scored zero for project survey.
21.5.2.5 Learner should complete the Survey forms on Week 8.
21.5.2.6 Learner (s) should extract the information from Survey form and tabulated into Questionnaire
Template on Week 9. Lecturer will provide the Questionnaire and Project Report template to
learner(s) on Week 4.
21.5.2.7 Report must be completed on Week 10.
21.5.2.8 Lecturer will inform the learner(s) the presentation schedule and method for presentation on
Week 11.
21.5.2.9 Lecturer should conduct a pilot test with some learners to test the software and internet
reception of learners by Week 11.
21.5.2.10 If finding from pilot test has some problem, lecturer should liaise with Department of
Information Technology to resolve the issue.
21.5.2.11 Virtual presentations will be conducted on Week 12. The presentation will be evaluated by
LIC and Academic Director.
21.5.2.12 Lecturer will send the link for virtual presentation to respective learner and Academic Director
through email or WhatsApp 5 minutes before presentation start.
21.5.2.13 Learner(s) must follow the presentation schedule. Learner(s) must be prepared for virtual
presentation 10 minutes before presentation start.
21.5.2.14 Lecturer will consolidate all findings from learner’s report and present it to Academic director
on Week 14.
21.6 Virtual Exam Board
Examination question for all subjects is made based on the latest module. SMART College must ensure
the examination questions are in accordance with industrial standards. Therefore, two stages moderation
will be performed to the Final Exam in following orders; internal moderation followed by external
moderation. Exam Board and Academic Director will finalise the modification of final exam question.
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21.6.2 Procedure on Virtual Re-sit of Examination
21.6.2.1 Learner(s) need to Complete Subject Registration Form for any re-sit examination.
21.6.2.2 The form should be submitted to Registrar’s Office on Week 19.
21.6.2.3 Virtual payment slip should be attached together with the form.
21.6.2.4 Virtual re-sit will be conducted on Week 1 during weekend.
21.6.2.5 Learner(s) who fails to attend the re-sit on Week 1 need to do the re-sit on Semester 7.
Learner(s) shall be provided with additional class on Semester 6.
21.6.2.6 Learner(s) who pass the re-sit paper will be given a minimum CGPA; 2.0.
21.6.3 Procedure on Virtual Mid-Term Examination
21.6.3.1 Mid-term questions should be prepared by all lecturers one week before the academic calendar
start and get approval from Academic Director.
21.6.3.2 Lecturer must upload the exam question in campus system.
21.6.3.3 Virtual mid-term exam will be an open book exam.
21.6.3.4 The virtual mid-term exam should be conducted on Week 8 at designated time.
21.6.3.5 Virtual mid-term exam will be marked promptly and release to the Campus System by Week
9.
21.6.4 Procedure on Virtual Final Examination
21.6.4.1 Lecturers must prepare two (2) set of virtual final examination questions with the answer
scheme on Week 10. One set of the final question and answer is use on date of the final exam.
Meanwhile, the other set is for re-sit purposes.
21.6.4.2 Lecturers must attend the internal moderation followed by external moderation of virtual Final
examination on Week 11.
21.6.4.3 In the following week, lecturer must attend exam board to finalise the virtual final question
and answer scheme. Once finalised, the examination question and scheme must be submitted
to Registrar’s Office for record purpose.
21.6.4.4 Registrar’s Office should appoint the Exam Invigilator on Week 15 and prepared the
Invigilator schedule. The schedule should be circulated among the appointed exam invigilator
and lecturer in charge of the particular subject.
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21.6.4.5 Registrar’s Office should prepare Exam docket for virtual final examination. The exam docket
will be made available to all active learner(s) in the College Campus System on Week 12.
However, the College only allow learner(s) that as follows to attempt the virtual final
examination:
• No debt
• Attendance not beyond C4
21.6.4.6 Learner(s) shall download the exam docket through their account and bring along during the
examination.
21.6.4.7 Virtual final exams must be conducted on Week 16 at designated time as stated in the
examination schedule.
21.6.4.8 Marking of virtual final exam must be marked by all lecturers within Week 16 until Week 18.
21.6.4.9 Registry Officer will calculate CGPA of their students on Week 19.
21.6.4.10 Registry Officer should present the CGPA of learner(s) to Academic Director by Week 19.
21.6.4.11 Result must be released on Week 20 through Campus System by Registry Officer.
21.6.5 Online Exam Control Procedure
21.6.5.1 Offer an online exam only at one set time so that students in the class cannot form a team and
take the exam sequentially
21.6.5.2 Open up the exam for a stringent period of time. If students are given a multiple-choice exam,
it has been shown that approximately 45 seconds per question is more than enough time for
students who know the material to be able to answer the question and avoid students to do a
Google search or do a search (find tool) in their notes to get the answer.
21.6.5.3 Students will not have enough time to be searching for answers if the timing is only long
enough for them to answer the question.
21.6.5.4 Present exam questions one at a time. By not having all of the questions on one screen, it makes
taking a screen shot of the exam more difficult.
21.6.5.5 Present exam questions one at a time and do not allow back tracking. This will reduce the
ability of students to finish the exam early and then go back to questions and do a web search
or note search to find the answers.
21.6.5.6 Students should only be allowed to access the exam ONCE. This is difficult since each semester
we have students who call and say that the exam crashed in the middle of taking it. If a student
does have an issue of exam crashed in the middle of taking it, lecturer can see how long they
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spent in the exam and which questions they already answered (make a print out of their exam)
and then open the exam again but give them a new time limit and the questions that they can
answer.
21.6.5.7 Design the questions so that they are not all recall questions, which are very easy to look up
on a browser or do a find in their notes while taking the exam.
21.7 Industrial Training during Crisis
The procedure of Industrial Training during crisis with the standard procedure is remain the same.
However, it is advisable for learners to conduct the industrial training at their home state. Exception
will be granted for any unavoidable reason.
21.7.2 Procedure on Arrangement for Industrial Training Provider
21.7.2.1 Briefing on Industrial Training should be given to all learners during Library Visit on Day 1,
Week 1.
21.7.2.2 Each learner is required to send 3 names of Industrial Training provides details to the Lecturer
In-Charge (LIC) latest on Week 2 of Fourth Semester.
21.7.2.3 LIC will screen and finalise the list of industrial training provider. LIC may suggest others
industrial training provider.
21.7.2.4 LIC should conduct Learners Industrial Training Rating for selecting the suitable Training
places. The rating is based on the following component:
• Attendance
• Punctuality
• Academic Qualification
21.7.2.5 While, the calculation of Learners Industrial Training is based on the table below:
Subject A B C
Max C1 for 40 Max C2 for 20 Max C3 for 10
Attendance
Max L1 for 20 Max L2 for 10 Max L3 for 5
Punctuality
Academic CGPA> 3.0 40 CGPA 20 CGPA 10
Qualification >2.5 > 3.0 >2.0 > 3.0
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Rating 100 50 25
Points
21.7.2.6 LIC will update the eligible list of Industrial Training Provider for each learner based on their
Industrial Training Rating. Learners will be given the privilege to choose the First and Second
choices of Industrial Training Provider as listed by LIC.
21.7.2.7 LIC needs to send the official letter to the First choice of Industrial Training Provided on
Week 3 and Week 4 of Fourth Semester. LIC should follow up with industrial provider once
the letter is send.
21.7.2.8 Learners are allowed to call Industrial Training Provider to check their status application up
to Week 10 of Fourth Semester.
21.7.2.9 In the case of no confirmation from the first application, LIC need to send a new application
letter to the Second choice of Industrial Training Provider by Week 10 and 11 of Fourth
Semester.
21.7.2.10 LIC has to prepare log book for each learner(s) in Week 11 of Fourth Semester. All learners
are compulsory to buy SMART Industrial Training Logbook.
21.7.2.11 LIC will conduct another briefing to all learners in Week 16 of Fourth Semester. LIC should
deliver the following information to all learners:
• Do’s and Don’t during Industrial Training

• Attendance during Industrial Training
• Task during Industrial Training
• Discipline during Industrial Training
21.7.2.12 All arrangement as aforesaid is make in semester before the Industrial Training.
21.7.2.13 LIC need to prepare a progress report of Arrangement of Industrial Training Provider to the
Committee by weekly basis.
21.7.3 Procedure on Industrial Training
21.7.3.1 All learners will start their Industrial Training on the Week 1 of Semester 5.
21.7.3.2 Learners must bring their logbook when doing their industrial training and record the tasks
given to them.
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21.7.3.3 LIC should continuously monitor learners’ performance during industrial training by follow
up with Industrial Training Supervisor on Week 1, Week 4, Week 8 and Week 12 of Semester
5.
21.7.3.4 LIC should prepare a weekly report to update the progress of Learners Industrial Training to
the Committee. Whilst, monthly analysis report of the training need to be submitted to CEO.
21.7.3.5 LIC will visit the respective learners in Week 6 to Week 8 of Semester 5. Therefore, LIC
should prepare an official letter to obtain permission for visitation and send it two weeks
before the visitation date.
21.7.3.6 LIC should prepare a report to update their visitation to learners Industrial Training place to
the Committee on Week 9 of Semester 5.
21.7.3.7 Industrial Training Supervisor should submit Feedback Form to the learner by sealed copy
on Week 12 of Semester 5.
21.7.3.8 Learners must prepare and complete their Industrial Training Report on Week 1 of Semester
6. Learners also need to present the Industrial Training and Hazard Identification, Risk
Assessment and Risk Control (HIRARC) report to LIC on Week 1 of Semester 6.
21.7.3.9 LIC need to send appreciation letter to all Industrial Training Provider on Week 1 after
learners has completed their industrial training.
21.7.3.10 All Industrial Training Providers should be included into Faculty Community.
Process Flow of Industrial Training (IT)
LIC Briefing on IT Week 1 Day 1 of Sem 4
Learners Submission of 3 IT providers Week 2 of Sem 4
LIC screen and conduct learners IT

LIC rating Week 2 of Sem 4
Learner choose two IT providers from

Learners finalized list Week 2 of Sem 4
LIC LIC send out letter to IT providers Week 3 & Week 4 of Sem 4
LIC/Learners Follow up with IT providers Week 5-Week 9 of Sem 4
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Send new application if no feedback Week 10 & Week 11 of Sem
LIC from previous application 4
LIC LIC prepare IT logbook Week 12 of Sem 4
LIC LIC brief & provide IT logbook Week 16 of Sem 4
Learners Start IT Week 1 Sem 5
Follow up with IT Supervisor on Week 1, Week 4, Week 8

LIC learners’ performance and Week 12 of Sem 5
LIC LIC visit IT place Week 6-Week 8 of Sem 5
Collect Feedback Form from IT

Learners provider Week 17 of Sem 5
Prepare weekly progress IT report and

LIC submit to Committee Weekly
LIC Prepare monthly analysis of IT At the end of the month
Prepare IT & HIRARC report and

Learners present to LIC Week 1 of Sem 6
21.7.4 Repeat the Industrial Training
Learner(s) is requiring to repeat the industrial training after complete Semester 7 if fails in industrial
training. The main reason to fails the industrial training is due to termination by Industrial Training
Provider for poor attendance or other valid reason.
21.7.4.2 Procedure to Repeat the Industrial Training
21.7.4.2.1 Industrial Training Provider should notify SMART College if any learner has poor
attendance during the industrial training.
21.7.4.2.2 LIC should inform the Academic Director on related issue.
21.7.4.2.3 LIC should arrange visitation to respective industrial training place and discuss on
attendance issue.
21.7.4.2.4 The industrial training provider has the right to terminate/stop the industrial training of
respective learner. If the industrial training provider decide to do such decision, they should
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send an official letter to SMART College to inform the termination of learner in doing
industrial training.
21.7.4.2.5 LIC on behalf of SMART College should send a reply letter to apologise on the industrial
training issue.
21.7.4.2.1 LIC should inform Registry on the issue for calculation of CGPA.
21.7.4.2.1 Learner(s) should repeat the industrial training after complete Semester 7.
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22.0 GRADING
All assessment under all programmes in SMART College must be evaluated and taken for grading. The
grading has been thoroughly discussed and determined with the approval of Senate. The grading is as
follows:
Exam Score Grade GPA Status

80-100 A 4.00 Distinction
75-79 A- 3.67
70-74 B+ 3.33
65-69 B 3.00 Credit
60-64 B- 2.67
55-59 C+ 2.33
50-54 C 2.00
47-49 C- 1.67 Pass
44-46 D+ 1.33
40-43 D 1.00
0-39 F 0 Fail
Learners are required to repeat the subject if received a grade of F. The procedure to repeat subject is
outline in Registry Policy. Lecturers are responsible for releasing learners’ grades in Campus system
one week after the assessment was conducted. The College recognised CGPA of 3.50 for each semester
as Dean List. SMART College reserves the right to revise the marking scheme for all assessments and
CGPA for Dean List.
22.2 Calculation of Result
i. Grade
• Grade means the final grade of a course for a semester based on the total scores awarded
for coursework and end-of-semester examination.
• Every single grade will carry points.
ii. Grade Points

• Grade Points are computed by multiplying the number of credit hours per course by the
Grade Points of the letter grade earned.
iii. Grade Point Average (GPA)

• GPA is the average grade point of a student for a semester computed by dividing the
Total Grade Points by the Total Credit Hours.
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iv. Cumulative Grade Point Average (CGPA)
• CGPA is the average cumulative point equivalent of a student from the beginning of
semester computed by dividing the Cumulative Total Grade Points by the Cumulative
Total Credit Hours.
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23.0 GRADUATION
Learners must meet the specific requirements to be awarded with diploma certification. The
requirements are as follows:
• Passed all required subjects stipulated in program structure with the approval from the Senate
and minimum CGPA of 2.00
• Settled all outstanding debts to the College (fees and/or dues)
List of graduates will be send to Senate for endorsement. The classification of honours based on the
cut-off CGPA given below:
Diploma Programme
Classification of Honours CGPA
Distinction 3.50-4.00
Credit 3.00-3.49
Pass 2.00-2.99
The award of Dean List is given to learners that achieved GPA of 3.50 as recognition of outstanding
study performance.
23.2 Procedure for Conducting Convocation
* Please refer to Student Affairs & Counselling Policy
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24.0 EVENT - INDUSTRY AND CAREER AWARENESS
Every faculty must conduct industry and career awareness event and activities during
faculty month on rotational basis according to the faculty planner. Faculty must conduct
different events on every semester in SMART College. Faculty of Health Science shall
conduct events and activities such as awareness, games, forum, career talk and
workshop according to planner to promote the faculty and create engagement of faculty
with stakeholders. Faculty of Health Science shall provide a plaque and/or certificate
as a token of appreciation to guests or speakers those join the faculty event.
24.2 Objective of Industry and Career Awareness Event
• To expose learners to various industry

• To introduce learners to industry experts
• To create networking and career opportunities for learners
24.3 Types and Duration of Industry and Career Awareness Event
Type Duration
Industry and Career Awareness Week 1
Games Week 2
Forum Week 3
Career Talk Week 4
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24.4 Procedure of Conducting Events / Activities
Process Flow of Conducting Events/Activities

• Event proposal
• Fill in Borang Aktiviti Pelajar
• Requisition Form
• Venue booking Form
• LIC • Scholar booking
• Confirming available speakers -6Weeks
• Invitation letter preparation
• Send out letters:
- Topic
- Details of the forum/career talk/workshop
- Corporate files
• Approval of proposal, requisition form, Borang

Aktiviti & venue booking form.
• LIC • Sending out invitation letters together with college -5Weeks
• Academic profile BY HAND. (Immediate follow- up within 2
Director days).
• Posters need to be ready upload in the fb, insta, faculty
website, blog and to be distributing to all speakers.
• Invitation follow-up -4Weeks

• Recording follow-up process (refer Follow Up Sheet
• LIC below).
• Sending out invitation letters to backup speakers in
case of rejection.
• LIC
• Claiming money for gifts, food, and parking.
• Academic -3Weeks
• Poster design
Director
• Invitation follow up & record
• Bursary
Officer
case of rejection.
• CCD
• Invitation follow up & record -2Weeks

• LIC • Finalizing speaker’s attendance
• Publication and advertisement (Facebook, Notice
• CCD
Board, Instagram, Whatsapp group)
lxxi
case of rejection.
• Corporate gift order

• Full name of speakers (to put in certificate).
• Speakers' Profile (experience,position description,
etc).
• Speech text for College Representative
• Breakfeast and Lunch order -1Week
• LIC • Complete Running Order
• Scholar list confirmation
• MC and Moderator appointment
• Extra speakers, wireless mic, mic in the middle of the
hall, cat, posters all around the robert peel, aircond.
• LIC • Breakfeast and Lunch arrangement

• Certificate and Corporate gifts ready
• Camera (photo and recording)
• Re-confirm attend of speakers
• Prepares camera and audio recording -3Days
• Request for slides from speakers
• CCD
• Briefing to scholar of their job description
• Running order complete
• Approval of Speech text
• LIC • Confirming speakers' vehicle registration number and

type of car (for parking booking)
• Request slides from speakers and permission for
public use
-1Day
• FM • Print table tags for speakers
• Rehearsal for program
• Hall arrangement and decoration
• Mineral water and refreshments
1 Day After
• LIC
• Academic • Post-mortem meeting
Director
lxxii
• Forum/career talk/workshop report
• LIC
• Thank you, notes/letter, to speakers
• CCD After 3 Days
• Put down all posters
lxxiii
25.0 GUEST LECTURER
SMART College will invite guest lecturers to share their industrial experience and knowledge to
learners in the College. SMART College’s lecturers and guest lecturer should follow the guidelines
established by SMART College as following:
i. Lecturer should prepare Module Planner on Week 16 (-4) and submit to Academic Director
Week 16(-3) for approval.
ii. In the Module Planner, the lecturer should identify Three (3) topics in the subject which will
be used as case studies by Guest Lecturer.
iii. Upon approval, lecturer should create Case Study File to record the case study slide and
discussion conducted between guest lecturer.
iv. One subject should have minimum 3 case studies per semester.
v. Case study should be conducted ONCE a week with maximum of Two (2) hours depending on
the complexity of the case study.
vi. The topic for case study should be submitted to Guest Lecturer ONE WEEK before the class.
vii. Guest lecturer is responsible to prepare Case study based on topic given by lecturer.
viii. Guest lecturer is not involving in preparation and marking of tutorials, exams, assignments and
projects.
25.2 Role and Responsibilities of Guest Lecturer
• Prepare Case study based on topic given by lecturer.

• Present the Case study to SMART College’s learners using appropriate teaching and learning
support.
• Ensure the aim of Case Study is delivered and achieved during the class.
• Conduct the class outside the class schedule.
• Monitor learner’s progress and attendance of learners during class. Report to LIC for any
disciplinary issue or misconduct.
25.3 Procedure on Appointment of Guest Lecturer
25.3.1 All lecturers in SMART College will suggest the name of guest lecturer and submit to Academic
Director for approval. The suggestion must have valid justification.
25.3.2 Academic Director shall review the suggestion made by lecturer and make the final decision.
Academic Director also can recommend the name for guest lecturer.
25.3.3 If Academic Director has approved the recommended guest lecturer, Academic Director shall
inform Human Resource Department to make offer and appointment letters.
lxxiv
25.3.4 Human Resource Department shall prepare offer and appointment letters for respective guest
lecturer and obtain the authorization from Academic Director before the letter can be released.
25.3.5 Every guest lecturer can be appointed for a term of One (1) year renewal contract. Upon the term
of appointment ends, Human Resource Department shall review the performance of guest
lecturer on renewing the contract.
25.3.6 Human Resource Department also needs to contact the guest lecturer to follow up the progress
of appointment.
25.3.7 If the guest lecturer accepts the appointment made by SMART College, Human Resource
Department will proceed and follow the recruitment process as under Human Resource Policy.
25.3.8 Human Resource Department will brief the guest lecturer about their job scope in SMART
College before start teaching.
25.3.9 ISO Department should conduct training and provide Guest lecturer policy to guest lecturer after
Human Resource Department briefed the lecturer.
25.4 Payment for Guest Lecturer Policy
The salary for Guest Lecturer shall be paid immediately after the lecturer completed the task within the
scope of paid duties and do the handover. SMART College reserve the right to hold the salary if guest
lecturer fails to complete the tasks. The respective guest lecturer may be given with a small token of
appreciation instead the agreed salary for the contribution to the course.
Guest lecturer is not eligible for any benefit that offered to SMART College’s lecturer which includes
travel reimbursement. Exception is granted with Academic Director’s approval.
25.4.2 Procedure of Payment for Guest Lecturer Policy
25.4.2.1 Human Resource Department shall provide Handover Checklist to guest lecturer two
(2) days before the last day of employment.
25.4.2.2 Guest lecturer should submit the Handover Checklist to Human Resource Department on the
last day of employment. Guest lecturer should conduct the handover with Non-Academic
Director.
25.4.2.3 If the handover is complete without pending issue, Non-Academic Director shall inform
Human Resource to process the payment for Guest lecturer.
25.4.2.4 Human Resource Department shall inform Finance Department provide information on number
of unpaid leave apply by guest lecturer if any.
lxxv
25.4.2.5 Finance Department shall prepare the cheque for guest lecturer and submit to Academic
Director for approval within two (2) working days.
25.4.2.6 Once approved; Finance Department will release the cheque to respective guest lecturer.
25.4.2.7 Guest lecturer should sign the payment voucher and submit to Finance Department as evidence
that payment is received.
lxxvi
26.0 CORPORATE TRAINING POLICY
Faculty of Health Science will ensure learner’s competency in Safety Health Officer (SHO) or
Occupational Safety Health Coordinator (OC) through provision of SHO/OC training. SHO/OC
training will be provided to public, SMART College’s partners and alumni.
26.2 Procedure of Conducting SHO/OC Training
Process Flow of Conducting SHO/OC Training
• Prepare Training Proposal

• LIC • Find Trainers for training events (-) 13 Weeks
• Call/ Send invitation letter to trainers
• Find trainers for training event

• LIC • Confirming the available trainers
• Submission of Training Proposal to (-) 12 Weeks
• Academic Director
Academic Director
• Approval of Training Proposal

• Send approved proposal to Corporate
Communication Department (CCD)
• Academic Director • Book Training Venue
• LIC • Fill in Purchase Requisition Form and (-) 11 Weeks
• CCD submit to Finance Officer
• Send Trainers name to Department of
Occupational Safety and Health
• LIC • Follow up DOSH (-) 10 Weeks
• LIC • Follow up DOSH (-) 9 Weeks
• DOSH Approved trainers

• LIC • Send appointment letter to trainers (-) 8 Weeks
• Follow up trainers
• Sending appointment letter to backup
• LIC trainers in case of rejection (-) 7 Weeks
• CCD • CCD send necessary documents for
Training event to Academic Director
lxxvii
trainers in case of rejection
•LIC • CCD prepare event materials (bunting) (-) 6 Weeks
• CCD for advertisement
• CCD advertise the event in Social
Media and College's Website
• LIC • CCD advertise the event in Social (-) 5 Weeks
• CCD Media and College's Website
• Process Training Application and
Update participant list

• LIC • CCD advertise the event in Social
(-) 4 Weeks
• CCD Media and College's Website
• Claiming money for gifts, food and

parking
LIC trainers in case of rejection
• CCD advertise the event in Social (-) 3 Weeks
CCD
• Finalizing trainer's attendance

• LIC trainers in case of rejection (-) 2 Weeks
• CCD • CCD advertise the event in Social
• Full name of trainers (to put in

certificate)
• Trainers' Profile (experience, position
description, etc).
• Breakfast and Lunch order
• LIC • Complete Running Order (-) 2 Weeks
• Extra speakers, wireless mic, mic in the
middle of the hall, cat, posters all around
the venue, air Cond
• LIC • Finalise participant list (-) 1 Weeks
lxxviii
• Breakfast and Lunch arrangement
• Certificate and Corporate gifts ready
• LIC • Camera (photo and recording)
• Re-confirm attend of speakers (-) 3 days
• CCD
• Prepares camera and audio recording
• Request for slides from trainers
• Confirming speakers' vehicle

registration number and type of car (for
parking booking)
• LIC • Hall arrangement and decoration
(-) 1 days
• FM • Mineral water and refreshments
• FM check the facilities to ensure all
equipment and furniture are in good
condition
• Post-Mortem
• LIC • Submit attendance list of participants to (+) 1 days
DOSH
• Prepare Weekly report and submit to

• LIC Academic Director Weekly
• Prepare Monthly report and submit to

• LIC the Senate Monthly
lxxix
27.0 TRANSFER OF SUBJECT
27.1 Policy Statement of Transfer of Subject
• Lecturer allowed to transfer their subject to other lecturer with a valid reason.
• Lecturer must get approval from Academic Director to transfer any subject to other lecturer.
27.2 Procedure of Transfer of Subject
• Lecturer must send requisition to Registry Officer to transfer the subject that they oversee.
• Registry Officer must get approval from Academic Director on transferring the subject within
2 working days.
• Upon get approval from Academic Director, Registry Officer must notify the respective lecturer
within 2 working days.
• Respective lecturer must sign the approval letter to transfer subject to other lecturer and
handover the documentation details of the subject.
lxxx
28.0 PENALTIES
Academic staff shall receive the following penalty if fails to carry the role and responsibilities as
established by SMART College:
Frequency of Non-Compliance Penalties

Attend First Counselling session with Senior
First
Compliance Officer
Attend Second Counselling session with Senior
Second
Compliance Officer
Attend Third Counselling session with Senior
Third
Compliance Officer
Staff to submit Show Cause Letter to Senior
Compliance Officer. Staff maybe terminated
Fourth
after review the reason upon repetitively non-
compliance
lxxxi
29.0 POLICY REVIEW
A comprehensive review is a necessary in order to provide a depth look at existing policies whether the
purpose and goal is still being met or should require any improvement.
29.2 Reviewing Period
29.2.1 All policies will be reviewed by annually or when any of the following occurs:
i. Relevant policies are amended or replaced; and

ii. Other circumstances as determined from time to time by the CEO/Non-Academic Director
29.2.2 All proposed revision shall be approved by the Senate after review by the CEO and Non-
Academic Director.
lxxxii
APPENDIX
LIST OF REPORTS UNDER FHS
DOCUMENT CODING PURPOSE REMARKS

REPORTS
Weekly Basis
Summary of Assessment Report To report the learners assessment performance
Summary of Industrial Training Report To report/update learners industrial training Report to
the
Summary of Module Review Report To report the progress of module review Committee
Summary of Collaboration To report the progress of collaboration with third party
Monthly Basis
Monthly Analysis on Assessment To analyse monthly performance of learners assessments
Monthly Analysis on Industrial Training To analyse the industrial training progress
Monthly Analysis on Module Review To analyse monthly Module Review conducted by lecturers
Monthly Analysis on Intake Planner To analyse monthly intake of learners
Report to
Monthly Analysis of Lecturer Academic Task To analyse monthly performance of lecturers
CEO
Monthly Analysis of Teaching Permit To analyse monthly renewal/progress application of teaching permit
Monthly Analysis on Approval To analyse monthly approval requested by the faculty
Monthly Analysis on Collaboration To analyse monthly progress of collaboration
Monthly Analysis of Event To analyse monthly event organise by the faculty
lxxxiii
REPORTS
Collaboration Report
Motion: 1. Diploma in Industrial Hygiene

2. Training Centre for SSS Program
3. Training Centre for First Aid. Collaboration with NIOSH
4. Program for SMART-CERT
November’19 December’19 January’20

Program
W2 W3 W4 W1 W2 W3 W4 W1 W2 W3 W4
Osh-C
SSS
SHO( 22 days)
DIH
SMART -CERT
lxxxiv
ASSESSMENT REPORT
I. Academic Calendar
Assign
Module Planner (W1) Assignments Project
1. Register Modules (W2) Exam Board assigned W2 Module Review
Batch Week Sem.
2. Submit Collect (W12) Project due (W15)
LP/TP/Project to AD Assignments W12
W4
Report
PIC Deadline
Further
Action
lxxxv
II. Module Planner (CLO Mapping/ Lesson Plan/Tutorial Plan)
CLO Mapping
CLO Mapping CLO Mapping CLO Mapping
5,3,1
5,3,1 5,3,1 5,3,1
Batch Week Sem. Notes
Notes Notes Notes
Individual
assignment
Motion :
Report
Further
Action
III. Project
2 4 8 9 10 12 14
Batch Week Sem. Approval Prepare Report

Start Complete Prepare Presentation by
for Survey Sort Data & Presentation to
survey Survey Analysis lecturers
Motion : Instrument AP
lxxxvi
IV. Module Review
4 8 12 16
Review Review
Batch Week Sem. Review CLO
CLO based CLO based Final Review
Motion : based on
on journals on journals CLO and Write
journals
(First (Second Letter to MQA
(Third Journal)
journal) journal)
Report
Further
NAD (Smart Cert Subject)
Action
V. PRACTICAL
Final
Apply for
Batch Week Sem. application Status Attendance
Practical by W4
by W10
Motion:
lxxxvii
ASSIGNMENT GUIDELINES
lxxxviii
PRACTICAL TRAINING PROGRAMME
lxxxix
INDUSTRIAL TRAINING EVALUATION
xc
xci
xcii
xciii
xciv
LOGBOOK
xcv
PRACTICAL ATTENDANCE
xcvi
xcvii

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FHS Policy V3.0

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FACULTY OF HEALTH

Policy Owner ISO

Date Produced 2nd June 2020

Date Approved 16th June 2020

Version 2.0 2.1 2.2 3

Reviewer Senate Members Senate Members Senate Members Senate Members

Date of Review 3-Dec-19 23-Mac-20 22-May-20 20-Apr-21

Date Approved 10-Dec-19 31-Mac-20 16-June-20 22-Apr-21

a) The interested parties that are relevant to the EOMS as follows:

a) The external and internal issues referred in 4.1

5.1 Leadership and Commitment

5.1.3 Additional requirements for special needs education

6.2 Educational organisation objectives and planning to achieve them

The education organization objectives will:

a) Be consistent with the educational organisation policy

7.1.6.2 Learning Resources

b) Be reviewed at planned intervals to ensure they are up to date;

c) Be catalogued and referenced.

7.2.2 Additional requirements for special needs education

7.4.3 Communication Arrangements

a) SMART College policy and strategic planning;

b) Design, content and delivery of educational products and services;

c) Enquires, application, admission or registration;

e) Learner’s and interested parties’ feedback, including learners’ complaints and

8.1 Operation Planning and Control

8.1.3 Additional Requirements for Special Needs Education

8.4 Control of Externally provided processes, products and services

8.4.3 Information for External Providers

a) The process, products and services to be provided;

b) The approval of;

• Products and services;

• Methods, processes and equipment’s;

• The release of products and services;

c) Competence, including any required qualification of persons;

e) Control and monitoring of the external provider’s performance to be applied by SMART

8.5 Delivery of the Educational Products and Services

8.5.1 Control of delivery of the educational products and services

Controlled conditions include, as applicable:

a) The availability of documented information that defines:

• The characteristics of the educational products to be produced, the educational services to

• The results to be achieved

c) The implementation of monitoring and measurement activities, including the consideration of

e) The appointment of competent persons, including any required qualification;

g) The implementation of actions to prevent human error;

h) The implementation of releases, delivery and post-delivery activities.

8.5.1.2.2 Conditions for Admission

a) Establish admission criteria that conform to;

• Requirements from the professional field;

• Requirement due to the content of the programme and/or pedagogical approach;

c) Be maintained as documented information;

d) Retain documents information as evidence of admission decisions.

e) Ensure the traceability of each admission decision;

f) Retain documented information as evidence of admission decision.

8.5.1.3 Delivery of Educational Products and Services

Academic department establish processes for;

c) Administrative support of learning.

8.5.1.4 Summative Assessment

Academic department, Registry department and Admin department;

c) Retain documented information of the assessment as evidence of the grades assigned;

d) Make the retention period such documented information publicly available.

8.5.1.5 Recognition of Assessed Learning

f) The documented d information is retained for a specified retention period;

g) The retention period of such documented information is publicly available.

8.5.1.6 Additional Requirements for Special Needs Education