DEPARTMENT OF MANAGEMENT & ACCOUNTING

OBAFEMI AWOLOWO UNIVERSITY, ILE-IFE, NIGERIA

Dear Sir/Ma,
This questionnaire is designed to collect data on the topic: “The Impact of Human Capital
Development on Corporate Performance of Small and Medium Scale Enterprises in Osun State,
Nigeria”. The data sought for, would be used strictly for research purpose and thus, would be
treated with utmost confidentiality. Thank you for your anticipated co-operation.

SECTION A: SOCIO-DEMOGRAPHIC CHARACTERISTICS OF THE RESPONDENT

Please tick [ ] the appropriate response
1. Sex: male [ ] female[ ]
2. Age (years): 20-24 [ ] 25-30 [ ] 31-35 [ ] 36-40 [ ] 41 & above [ ]
3. Educational qualification: SSCE/NECO [ ] ND/NCE [ ] BSc/BA/HND [ ]
Postgraduate [ ]
4. Professional qualification: ………………………………………….
5. Current position in the company: …………………………………..
6. Marital status: Single [ ] Married [ ] Divorce [ ]

SECTION B: HUMAN CAPITAL DEVELOPMENT STRATEGIES

7. To what extent do your company implement the following HCD strategies?
1-Not at all, 2-To a little extent, 3-To some extent, 4-To a large extent,5-To a great extent
HCD strategy 1 2 3 4 5
Formal Education
i. My company gives staff the opportunity to upgrade their
academic qualifications
ii. My company financially supports staff who want to upgrade their
academic qualifications
iii. Staff are encouraged to have professional qualifications
iv. Advancement on the job is tied to additional qualifications
v. Staff are required to obtain higher qualifications while on the job
On-the-Job Training
i. My company organises training programmes for staff so as to
increase their productivity
ii. My company sends staff on training to acquire specific skills
needed to perform well in their jobs
iii. Experienced employees are assigned to train novice employees in
the jobs allocated
iv. My company provides funds for training
v. My company encourages learning by watching
Participation in Seminars, Conferences and Workshops
i. My company permits staff to participate in seminars related to
their jobs
ii. My company encourages staff to attend conferences
iii. My company sponsors staff to workshops
iv. My company organises in-house workshops for her staff
v. My company sponsors staff to attend conferences related to their
jobs
Participation in Trade fairs and Exhibitions
i. My company encourages staff to attend trade fairs
ii. My company sponsors staff to trade fairs
iii. My company encourages staff to attend exhibitions
iv. We also participate in exhibition of our products
v. Staff are sponsored to exhibitions.
Provision of conducive working environment
i. My company provides staff with computers, high back seats,
computer anti-glare screens, etc.
ii. Staff are usually given spacious and well ventilated offices
iii. Staff are provided with equipment and facilities for safety
working condition e.g. Nose Guard, gloves, etc.
iv. Provision for hazard allowance
v. My company endeavours to create a work friendly environment
for staff

SECTION C: HCD STRATEGIES AND NON-FINANCIAL PERFORMANCE

8. Please indicate the degree to which you agree to the following statements concerning your
company’s performance with respect to the HCD strategies adopted.
SD-Strongly Disagree, D-Disagree, I-Indifferent, A-Agree, SA-Strongly Agree
SD D I A SA
i. My company provides high level of service to our customers
ii. My company can quickly introduce new product/service into the
market
iii. My company can quickly modify product/service to meet our
customer’s requirement
iv. Our customers enjoy outstanding on-time delivery of service
v. The lead time for fulfilling customer’s orders (the time between
the receipt of customer’s order and the delivery of the service) is
short

SECTION D: HCD STRATEGIES AND FINANCIAL PERFORMANCE

9. Please evaluate the impact of HCD strategies on the financial performance of your company.
1-Much worse, 2-Worse, 3-Fair, 4-Better, 5-Much better
1 2 3 4 5
i. Profit margin
ii. Return on investment (ROI)
iii. Return on sales (ROS)
iv. Growth in market share
v. Return on asset (ROA)

Thanks for sparing your invaluable time…