Which of the following is an hrm function in the hrm audit?

D- Appraisal

Alamos Inc. has extensively made use of the technology called cloud computing for several
functions of its HR department. This technology has helped manage department functions, store
necessary data, and also has given employees access to the required databases to resolve
customer queries and complaints. Which of the following, if true, would disrupt the services
provided by this arrangement? B- Internet access in the facility is intermittent for three
hours every day.

The HR department of a firm identifies the per capita requirement costs in its annual audit. It
also calculates the average number of days taken to fill open positions at the firm. The data
gathered were used as business indicators in the audit. The business indicators are most likely
to measure the performance of the _____ activity of the firm B- staffing

_____ is the way the organization groups its people into useful divisions, departments, and
reporting relationships. E- organizational structure

In a high performance work system, organizational structure promotes cooperation, learning ,

and: D- continuous improvement

Enrollment in employee benefits such as health insurance and retirement plans require private
info about employees...... A- placing the info about these benefits on a secure intranet with
links to resources

Which of the following practices is most likely to enhance occupational intimacy? C-

Establishing policies that show concern for employees' needs.

Which of the following refers to a display of a series of HR measures, showing human resource
goals and objectives and the progress toward meeting them? A- An HR dashboard

A human resource manager is developing a plan for ensuring the company has enough
engineers. She has already gathered forecasts for the number of mechanical engineering
graduates from nearby colleges. Now, she wants to test various salaries and determine the
corresponding percentages of graduates that will accept a job offer with her company. This will
allow the HR manager to advise the best salary range to offer, given the supply of labor. Which
of the following information systems is intended for this kind of analysis? D- a decision support
system

Which of the following is a way in which organizations can promote job satisfaction? C-
They can make jobs more interesting.

Hal, a manager at a leading IT firm, is reviewing trends in his department. He notices the
programming team has significantly increased the amount of work they have completed, but the
testing team continues to stay at the same productivity level. What human resource information
system tool would allow Hal to view such data? C- HR dashboard

A work team can be empowered by E- authorizing the team to make decisions traditionally
made by managers.

What are the most important topics to include in a performance feedback meeting? A-
strategic planning and a link to personal goals

Donna, a supervisor at Cenate Inc., wants to compare her subordinate John's performance with
other employees to assess their effectiveness. Which of the following methods for measuring
performance is best suited for this task? A- Simple ranking

James, the production manager of Zenfax Inc., thinks performance appraisal information from
peers is a less reliable source than other sources of information. However, Ron, a sales
manager in the company, thinks peers give valuable information for appraisal. Whose argument
is most likely to be correct and why? B- peers have expert knowledge of job requirements.

The way in which organizations use the system to provide day-to-day decision about salary,
benefits, and recognition programs falls under the A- administrative

In the context of performance management, which of the following terms refers to a measure
that obtains consistency of results over time? E- test retest reliability

The receptionist at Madcap Advertising is punctual, polite, and always cheerful. The firm's
employees and customers all love her. However, she has difficulty with the clerical tasks that
the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the
receptionist's job. That recommendation would be most appropriate in which of the following
situations? A- The employee is highly motivated, but lacks ability unless she gets training.

Lydia, a supervisor at Sansen Inc., needs to appraise the performance of her subordinate,
Charlie. In the context of performance information, which of the following is the least biased
source of information for appraisal and why? C- Managers are the least biased source of
information for appraisal because their success depends on the employee's productivity.

Bailey, an HR manager, is coaching a supervisor who needs to develop her leadership skills.
Bailey suggests that the supervisor use performance feedback as a tool for the development of
her employees. Which of the following actions would be an example of this purpose of
performance feedback? A- The supervisor uses performance measures to identify
assignments that will help employees build on their strengths.

In the context of methods for measuring performance, alternation ranking is a variation of ____
ranking. D- simple
In the performance appraisal ......... refers to whether an appraisal measures all the relevant
aspects of performance and omits relevant aspects of performance. B- contamination

How can an organization protect itself against discrimination and unjust dismissal lawsuits?
A- The Requirements for job success should be clearly communicated to employees

Foreign assignments can be highly disruptive to family members, and the resulting role _____ is
the top reason that people quit overseas assignments D- Conflict

Vincent has just been discharged from his job after the company he was working for started
downsizing. Confused about his state of joblessness, Vincent threatens to sue the company for
reparations. Which of the following programs can help the company avoid such situations from
exiting employees. A- Outplacement counseling

Nigel is a trainee at ZenNext Corp., who is known among colleagues for his arrogance, rude
behavior, and short-tempered nature. His supervisor, Ravi, wants to fire him. However, Rhonda,
the manager
of the HR department, advises Ravi to rethink his decision in order to avoid the possibilities of
Nigel reacting violently or filing a lawsuit when he receives the news. In this scenario, which of
the following situations is most likely to result in an amicable discharge of Nigel from ZenNext
Corp.? A- Ravi encourages nigal to think about whether he is a good fit for the job....

Which of the following terms refers to a referral service that employees can make use of to
pursue professional treatment for emotional problems or substance abuse? D- employee
assistance program

The aspects of a task—namely the complexity of the task, the degree of physical strain and
exertion required, and the value an employee places on the task—have particular significance
when they are viewed as linked to _____. E- job dissatisfaction

Conducting personal business online during work hours is called: A- CyberSlacking

According to your text, people will be satisfied with their jobs as long as they perceive that
D- their jobs meet their important values.

Zohrina is a top manager at her current company. However, she is leaving the company for a
better job at a competing firm. Which of the following forms of turnover is illustrated in this
scenario? C- Voluntary turnover

PrettiGud Furniture has seen sales decline in a highly competitive environment. To be able to
offer a lower-cost product, management decides to close its factory in Alabama, laying off 85
workers from the company's 465-person workforce. Under the Workers' Adjustment Retraining
and Notification Act, what must PrettiGud Furniture do? D- It must give the employees 60
days' notice before it can begin the layoffs.
Overlapping _____ give the organization more flexibility in transferring employees among jobs,
because transfers need not always involve a change in pay. B- Pay ranges

______ Means that an employee is paid a given amount regardless of the number of hours
worked or quality or quality of the work E- salary basis

Perlis Inc. is a whole-foods distributor. Its human resource department gathers the following
data for computing compa-ratios of some positions. Based on the data, for which position is
Perlis most likely underpaying for human resources? A- inventory clerks: average salary
of $20,000, range midpoint of $30,000

An organization's choices about ....... Are limited by its response to the economic forces of
product markets and labor markets D- Pay structure

Cliff Stiff Inc., a cement company, receives more than $2,000 in federal money. The company
hires employees belonging to the age group of 25 to 40. The company is charged for violation of
law under the Davis-Bacon Act of 1931 and the Walsh-Healy Public Contracts Act of 1936.
Which of the following best explains the reason for the company being sued? B- The
employees of the company are not being paid at rates at least equal to the prevailing wages in
the area.

By combining more assignments into a single layer, organizations give managers more flexibility
in making assignments and awarding pay increases. These broader groupings often are called
broad bands. A- Board bands

Scorla Automobiles is a manufacturing company based in Nevada. The employees of Scorla are
paid the lowest amount under federal or state law, which is stated as an amount of pay per
hour. Which law is the organization abiding by? C- Fair Labor Standards Act (FLSA) of
minimum wage

Which of the following sentences best describes a situation that comparable-worth policies were
designed to address? C- in a city government, positions mostly held by women pay less than
positions mostly held by men.

Keytechi and Sons, a marketing company, has implemented a few incentive plans to motivate
its employees. The organization encourages employees to learn new skills and cooperate with
others. Which of the following will contribute to employees' feeling that the organization's
incentive pay plans are fair? B- Employees must able to understand the requirements of the
incentive pay plan.

Which of the following is an arrangement in which the organization distributes shares of stock to
all its employees by placing it in a trust? D- employee stock ownership plan
Kolese Inc., a manufacturing company, includes stock options and stock purchase plans.
Executives at the company will want to do what is best for Kolese because that will cause the
value of the stock to grow. Which of the following is being exemplified in this scenario? A-
Long term incentive

The Rudd-Mitchell organization uses the Scanlon plan to provide incentives to its employees.
The workers produce electrical components worth $5 million. The target ratio set by the
organization is 30%. The employees will be given a bonus if the actual labor costs are less than:
D) $1.5 million

Organizations that want employees to focus on efficiency and on group incentives are most
likely to
implement a _____ program. C) Gainsharing

Which of the following statements is true about a piecework rate plan? E) It has a direct link
between the work done by the employee and the amount earned

Straight commission plans are plans which: B) Are common among insurance and real estate
agents.

Marshall finds that he meets the eligibility requirements for Social Security. He elects to receive
retirement benefits at 62. In this case, which of the following is true A- He will receive
benefits at a permanently reduced level.

Which of the following is an example of a defined-contribution pension plan? E) Money

purchase plan

Which of the following is true of child care? E) Companies that provide child care facilities face
liability concerns.

Gabriela, an HR manager, and her staff devote long hours to planning and running a "benefits
fair," where employees can view displays and ask questions about the various parts of the
company's benefits package. The following week, the marketing manager asks if the effort was
worthwhile. Gabriela says it was. What is the most likely reason for Gabriela's opinion? E) It
increased employees' commitment and satisfaction, so they contribute more to the company.

Martin, the HR vice president at Ace Trucking, evaluates responses from an employee survey
and questions at the company's annual benefits presentation. He concludes that many
employees are confused about their options for health insurance and often unhappy with the
policy they choose. What should Martin do about this situation? A- introduce software that will
guide employees to the insurance option for their needs

Under a 401(k) plan, the _____ is responsible for choosing specific investments. B- employee
The employees of Fanzi Textiles Inc. are concerned about company management overlooking
their
interests. They decide to form a union to voice their concerns and speak up for their rights. They
elect Ronny to represent them during negotiations. Ronny's new role requires him to ensure that
the terms of the labor contract are enforced and that the interests of the union are met. In this
context, Ronny most likely holds the position of _____. D- union steward

Organizations that are formed in order to represent their members' interests while dealing with
employers are known as: C- Labor unions

The National Labor Relations Act is also known as the _____. A- Wagner act

Which of the following is a factor that has been associated with the decline in union
membership? C- High regulation in such areas as workplace safety and equal employment
opportunity.

Which of the following is a union security arrangement that requires a person to pay his or her
union dues but is not required to pay for union membership? D- Agency shop

In the context of the activities that an organization uses to help expatriates return home, which
of the following activities involves giving the expatriate recognition for the overseas service
when the person returns home? C-Validation

which of the following is the best way for an internationally- expanding organization to gain
expertise in a host country's legal requirements C- Interview host country nationals to learn
how they would like facilities in their country.

Identify a true statement about decisions related to the global compensation strategy. C-
They affect a company's costs and abilities to compete.

Daniel, an American, is selected by his firm to undertake a temporary assignment in Russia.

Daniel's compensation is determined and adjusted in accordance with the standard of living in
Russia. He is also paid relocation expenses to ensure he is not inconvenienced by the transfer.
Which of the following approaches have been used to determine Daniel's compensation?
B- Balance sheet approach

Which of the following agreements have been adopted by Canada, Mexico, and the United
States to encourage trade between the three countries? C- NAFTA

A manufacturing firm aims to become a high-performance work system. To do this, a survey

team asks employees for comments and suggestions on how they can improve the firm. Some
of the newest hires say they feel left out of decision-making processes, while some of the
experienced employees say their objections towards the firm switching to cheaper
manufacturing equipment went unheard. Which of the following conditions would help the firm
strengthen the formation of its high-performance work system? A- The management should
allow experienced employees to participate in planning changes in equipment, layout, and work
methods.

As part of his company's initiative to create a high-performance work system, Brady, an HR

manager, has been reorganizing work so that teams of employees will concentrate on
coordinating their efforts to make sure customers are satisfied. The vice president of human
resources has asked Brady to explain to a team of executives how this project will help the
company's financial performance. What would be the most effective explanation for Brady to
use? E- Improving customer satisfaction should increase demand, leading to greater sales
and profits.

Which of the following is true about continuous learning? C- Employees should continuously
learn about their work systems to improve performance.

In the context of an HRM audit, ratio of acceptance to offers made primarily serves as a
business
indicator for _____ activities. B- Staffing

Which of the following statements is true of effective performance management? E- It can tell
top performers they are valued.

The management of Rest Assured Insurance wants to begin electronically monitoring the
computer work of the employees who process claims filed by customers. Savannah, the
company's human resource executive, expects that employees will resist the monitoring,
because they will feel robbed of their human dignity. How could the human resource department
best address this concern? A- by applying the data to employee development programs that
can help employees advance in their careers

Selena, a supervisor at Truck-All Transport, asks Curtis, the human resource manager, for
advice on delivering performance feedback. Selena finds that the meetings tend to be
confrontational and don't lead to performance improvement. She tells Curtis how she carefully
fills out the appraisal form ahead of time and then invites the employee into the conference
room to discuss her feedback immediately, before the employee has time to think up excuses
for poor performance. What advice should Curtis give Selena for delivering performance
feedback? C- Selena should give employees a chance to complete a self-assessment
ahead of time.

Charles, the HR manager at Telcare Inc., establishes a performance management system for
his company. He wants to check the consistency of results over time. In the context of criteria
for determining the effectiveness of performance measures, Charles is trying to check the
_____ of the performance management system. A- test-retest reliability
Benjamin is an employee at Apex Inc. who has joined a new team. Sam, his supervisor on this
new team, describes the set of behaviors that people will expect of Benjamin. He, however,
feels that the demands of his new role are contradictory. Which of the following situations is
most likely to be the primary source of Benjamin's dissatisfaction about his role? D- Apex Inc.
has brought together employees like Benjamin from different functions to work on a team to
develop a new project.

Open-door policy, peer review, and mediation are generally steps within C- The alternative
dispute resolution system.

After an organization downsizes, it may expect so much of the remaining employees. This high
expectation and demand results in a state of _____ for the employees D- role overload

Economic theory holds that the most profitable pay level, all things being equal, would be what?
B- At the market rate

kazuri inc a manufacturing company bases employees pay entirely on market forces. Which of
the following is a practical drawback faced by the company? C- employees might
conclude that the pay rate is unfair

Which of the following is true of pay ranges?A- The market rate or the pay policy line generally
serves as the midpoint of a range for the job

Brendan, the HR manager at Baretta & Co., is trying to implement an effective group incentive
plan
which measures increases in productivity and effectiveness and distributes a portion of its
earnings to all employees. In this case, Brendan should apply the incentive scheme of _____.
A- Gainsharing

In a company's merit pay program, individuals' compa-ratio represents their: D- Pay

relative to average pay

Steve is a human resource manager at an advertising firm. Steve proposes that the company
adopt defined-benefit plans to attract and retain its employees. In which situation will this benefit
be most valuable to the firm's employees? E- the firm employs experienced, older people

Mario, a production worker, complains to a human resource professional at his company that
when he asked his supervisor for a week off to care for his son after surgery, the supervisor
replied, "Can't your wife do that instead?" Which of the following statements best summarizes
what the HR professional should explain to the supervisor? D- Equal employment opportunity
requires that access to benefits not be limited by sex.

Connor, an HR manager, heard from other managers that there was talk of a union organizing
effort at his company. Connor saw no signs of a union at work, so he downplayed the rumors.
Therefore, he was caught by surprise when the union presented authorization cards and a
request for a representation election. Which statement best explains the flaw in Connor's
reasoning about the organizing effort? C- Unions usually launch an organizing campaign
by discussing issues with employees at home.

According to the provisions outlined in the contract between Kranfer Inc. and its labor union,
Kranfer must pay its employees double for working overtime. However, due to financial
constraints, the company is unable to meet these demands. The company and the union decide
to negotiate the terms of the contract in a relatively informal manner. A non-authoritative third-
party is invited to listen
to the views of both sides and to help resolve the conflict. In the context of the alternatives to
work stoppages, the third-party in this scenario is an example of a(n) _____. E- Mediator

Which of the following statements best describes a difference of giving performance feedback
outside the United States? C- Employees in other countries are less likely to be comfortable
with direct statements about their performance.

Victor, a human resource professional, is preparing for Jeanne, a U.S. production manager, to
take an assignment at a new facility in Vietnam. Victor wants to measure Jeanne's success in
establishing high productivity, so he uses the excellent productivity numbers Jeanne achieved in
her current assignment as a basis for setting performance goals for the Vietnamese position.
How could this method of measuring performance be improved? A- by adjusting the measure
for local factors that could affect productivity

At Wakame Beauty Solutions, Sheila created an award-winning line of lip balm, lip gloss, and
lipstick
after many hours of research and discussions with experts. Now, with her manager's
encouragement, she frequently conducts workshops for other employees about lip color and
other beauty products. In this scenario, which of the following features of Wakame Beauty
Solutions is exemplified A- Learning culture

Identify the statement that accurately characterizes behavioral approaches to performance

measurement. C- They link the company's goals to the specific behavior required to achieve
those goals.

Akira is very dissatisfied with her job situation, but she does not perceive any other employment
opportunities, so she stays and spends most of the workday dreaming about nonwork matters.
Which of the following is being experiencing by Akira? A- Psychological job withdrawal

Cindy and Alex execute the same roles and responsibilities at their organization. However, Alex
earns more than Cindy. Under the laws governing equal employment opportunity, which of the
following will justify the organization's decision to pay Alex more than Cindy? C- Alex has
more experience compared to Cindy
Global Solutions Corp. pays its executives short-term incentives for meeting financial targets.
Which of the following could be included in this incentive pay? E- bonus for meeting a target
for greater customer satisfaction

Bilge Makers Unlimited has a goal to lower the cost of employee benefits. Its human resource
department compares the costs of its benefits with averages published by the Bureau of Labor
Statistics, the U.S. Chamber of Commerce, and other sources. The investigation shows that its
cost for workers' compensation insurance is high relative to other companies. Which of the
following actions could best help Bilge Makers accomplish its goal? C- improve safety to
lower the company's experience rating

Which of the following is covered by the National Labor Relations Act (NLRA)? E- A worker
going out on strike to secure better working conditions.

James an american who works for a us based company has been sent to england for a work
assignment. james would be known as C- expatriate

In the context of an organization's human resource division, which of the following statements is
true
of customers? D- They refer to the organization as a whole and its other divisions.

paige was recently dismissed from her job in a hardware store... E- By setting up a
performance management system that documents employee performance problems

Sean is employed as a supervisor at MaxCharge Industries. He gets fired from his job because
he refused to break local laws and discharge harmful chemicals from MaxCharge into a nearby
river. Which of the following is the exception to the employment-at-will doctrine that Sean is
likely to choose when he files a wrongful discharge suit? C- public policy

What is the advantage of two-tier wage systems? B- helps reduce labor cost w/o cutting
employees existing salaries

Executive pay at Ashance Inc., a manufacturing company, includes bonuses based on the
year's profits or other measures related to the organization's goals. Sometimes, to gain tax
advantages, the bonus is made part of executives' retirement plans. Which of the following is
being exemplified in this scenario? B- short-term incentives

Which of the following is a typical factor used to determine retirement benefit levels under a
defined benefit retirement plan? D- employees year of service, age

he United Association of Plumbers and Pipefitters is a labor union that seeks to unite plumbers
and pipefitters from around the country. The members of this union exhibit the same set of skills
and are
proficient in relatively similar tasks. Such an association is most likely an example of a(n) _____.
B- Craft Union