 HOW WOULD YOU DESCRIBE THE ROLE OF CC REP?
The best thing I can contribute to your company is my
Call center representative is to answer questions and
provide solutions to customers over the phone.
 HOW DO YOU HANDLE CALL FROM DISSATIFIED
CUSTOMER?
In order to be successful as a call center rep you
should know how to ___ handle challenging customer
conversations. It also important to remain respectful
and focused on the customers needs while resolving
their issues and creating a positive experience for the
caller.
 HOW LONG WILL YOU STAY IN OUR COMPANY?
I’d like to stay a long time. If I’m offered the job, since
there is where I want to be. As long as there’s a lot of
work to do, then I’d be happy to stay for long time.
 WHY DO YOU THINK WOULD MAKE A GREAT CALL
CENTER EMPLOYEE?
I believe that I have the necessary ___ to excel as a
call center employee, I pride myself on my achieve
listening skills and I feel those would allow me to
serve customers well.
Additionally, I am calm under pressure and patient
even in a fast-paced high environment, I can help
myself centered and focused resolving that customer
service remains a priority at all times.
 WHAT IS YOUR IDEAL COMPANY?
An ideal company is giving their employees on equal
opportunity for everyone not being biased plus
providing the best possible benefits and regards in
that wat employees can give their best performance.
 HOW WOULD YOU HANLDE NEGATIVE FEEDBACK
FROM ANGRY CLIENTS?
To handle negative feedback from angry
customer/clients is to always think positive and take
those negative feedback as motivation to do better
and to improve the services you provide and win
effectively lessen bad calls.
 WHAT IS CALL CENTER?
It is an office that handles a large volume of calls. It
can be inbound like being a customer service help.
Handling queries of complaints of the company’s
clients or it could be outbound like a sales agent
offering products of the company clients.
 WHY DO YOU WANT TO WORK HERE IN INDUSTRY?
I always wanted to interact with people and being a
call center rep is a great place to do. What I love and
earn at the same time think this company is a place I
see where I enhance my skills and improving myself. I
hope when I hired, I would have amazing experience
and learning and would be of ___ to company as well.
 WHY DO YOU WANT TO WORK AS A CALL CENTER?
Because I have personal skills qualified me for this
job like good listener, calm, patience and like to help
other people and I have the ability to work in team
work.
 WHAT CAN YOU CONTRIBUTE TO THE COMPANY?
expertise in dealing with different types of a customer.
This means I can easily adjust to fit different types of
customers personality.
 WHAT WOULD YOU QUALIFIED TO WORK HERE?
I am qualified to work here; I don’t have complaints
working at nights and split day off. I’m flexible, I am willing
to learn and I am not intimated with learning new things.
 SALARY EXPECTATIONS?
As of now, I haven’t thought much about it I’m more
focused on learning the requirements for this positions that
I’m applying for.
 WHY SHOULD HIRE YOU?
I have been a customer many times, and believe me I
understand their side to have issues fixed talking people
and helping their problems solved is what I want to do. I
may not be perfect but there is so much to learn and room
for improvement and I want to grow here with you at your
company.
 WHY SHOUDN’T HIRE YOU?
Maybe you shouldn’t hire me because I lack of experience
with this job. So, if you are looking for someone who win
excel from day one, someone who did the same work
before, I am not the right candidate. But if you prefer
someone motivated and passionate about the field,
someone you can train and lead in with and someone who
has a potential to become really skilled in the job then
perhaps I am good choice.
 WHAT MOTIVATES YOU?
What motivates me is my strong win and determination to
succeed, win to take actions, win to give my best in
everything to do in order to step up and achieve my goals
in life.
 SHORTER GOAL?
To have a stable job with this company after working for
couple of years with this company, I would like to see
myself tale om more responsible like maybe become a
trainer or supervisor.
 LONG TERM GOAL?
To have an upper management level position with this
company.
 GREATEST STRENGTH?
I am motivated person; I don’t stop until I get things done. I
value other people times and company’s resources. I work
to become an assist not liability.
 GREATEST WEAKNESS?
Working too much and not knowing when to stop I would
say this is a weakness because sometimes I would render
too much overtime that it becomes deter mental to my
health.
 QUALITY CUSTOMER SERVICE?
Quality customer service is being able to empathize with
customer and view their issues as your own.
 EXCELLENT CUSTOMER SERVICE?
Going beyond meeting your customer basic needs.
 GOOD CUSTOMER SERVICE?
 Consistently exceeding customer expectations and going
out of your way to help going people solve their problems.
 HOW WOULD YOU HANDLE PRESSURE AT WORK?
I think one would be remaining calm, staying positive,
asking for help from your team leader and I think, working
under pressure would be beneficial for you as it with help
you grow as employee and improve to be better.
 WHAT DO YOU DO WHEN A CUSTOMER IS RUDE TO
YOU?
Not all people are perfect, some can get annoyed by
services and understand that if I get a call from a
customer. I would sympathize with them and get them
calm to down with them and get them calm to down with
an apology. I will assure the customer that we will do help
them with their concern and solve them immediately.
Hopefully, I would want to know the cause of their
problems and ensure it wouldn’t happen.
 REASON DOR LEARNING THE COMPANY?
I’m learning for better career prospects, professional
growth and work opportunities. I’m working for new
challenges at work.
 EMPATHY
In simplest form empathy is the ability to recognize
emotions in other and to understand others people
perspective on situation.
 HOW DO YOU SHOW EMPATHY?
First, listen actively
2nd, recognize their emotions
3rd, accept their interpretations
4th, restate the problems
Last, ask permission to move forward.
 ACKNOWLEDGEMENT
In communication, acknowledgement is simply the step of
validation the others person’s feelings.
 HOW DO YOU ACKNOWLEDGE CUSTOMER’S
ISSUES?
First, that it’s not personal
2nd, listen to what the customer says
3rd, acknowledge what customers says and feels
4th, understand what the customer wants
5th, offer a solutions
Last, apologize to the customer.
 WHAT IS YOUR ADVICE TO YOUR YOUNGER SELF?
If I could go back in times, I’d hug my younger self and
give her enough information to empower her to live a fuller
life. Even though life is always a work in progress, I will
learn more in the future than I know how, that is what I
would tell younger me if I could go back in time.
 WHAT WILL BE THE REASON FOR YOU TO BE LATE
OR ABSENT?
If there’s a family emergency or illness but I always
manage my time.
 GIVE 5 CHARACTERISTICS OF YOU HAVE?
- Ambitious
- Professionalism
- Trust worthy
- Honesty and integrity
- Motivated person
 DO YOU BELIEVE IN WHAT LIES?
Yes, I believe it exist but we must not do it. Lies are still
lies. Liars are like thieves, thieves stole material things,
while liars are stealing truthfulness.
 IF YOU WILL GIVEN A CHANCE TO BE A MAN FOR A
DAY, WHAT WOULD YOU DO AND WHY?
I will treat women better, why? Because I have a friend
that and he was physically emotionally, mentally abused
by her ex-boyfriend. As a best friend it hurts me to see
how much she hurts but now I’m happy that they’re
separated.
 IF THERE WOULD BEEN A ZOMBIE APOCALYPSE,
WHAT WEAPON WOULD YOU CHOOSE AND PICK
AND WHY?
Machine this best effective weapon for zombies. They’re
light, sharp and typically have ___ you can attach to best
when you’re not using it.
 IF YOU WILL BE GIVEN A CHANCE TO BE AN ANIMAL,
WHY WOULDN’T YOU CHOOSE TO BE MONKEY?
Because monkeys are very human like, they cannot fly,
see the earth’s magnetic fields. If I could become an
animal, I might want to experience the world in a very non-
human.
 IF YOU WILL BE STUCK ON AN ISLAND, WHAT ARE
THE 3 THINGS YOU WILL BRING WITH YOU AND
WHY?
First, first aid if incase of injury,
2nd, lifetime supply of drinking water this essential for
survival.
3rd, knife to prepare food, protect myself and build a
shelter.
 IF YOU WERE AN ANIMAL WHAT WOUKD YOU BE?
I would be a dog because I love being around other
people. Much like a dog I’m happiest when I get engage
with __ and I entry supporting those around __
 IF YOU WILL BE PRESIDENT FOE A DAY, WHAT
POLICY WILL YOU IMPLEMENT?
Strengthen the health department, to prepare for anything
from funding them generously, to enticing Filipino
professionals abroad to return, by giving them what they
deserved and more.
 HOW FACEBOOK/SOCIAL MEDIA IMPACTS LIFE?
It greatly affects our lives because media has the power to
influence our thoughts media educates the people to know
their basic drugs and how to use them, and sometimes
social media promotes depression, anxiety, loneliness,
insecurities to us.
 WHAT ARE THE IMPORTANT THINGS ON EARTH?
I think prayer is most important thing on earth. Prayer is
conversation with God and how you can develop a
personal, meaningful relationship with the God, who loves
you. It is how he can do miracles in your heart. Through
prayers he can bring your life into alignment with his vision
and plans.