Professional Documents
Culture Documents
handbook
THE 5
OBJECTIVES
1. SAFETY IN ORDER OF PRIORITY
2. SPIRITUAL WELL-BEING
Builders will be spiritually strengthened; their humility will grow from a greater
appreciation of blessings received
and a desire to serve.
3. BUILDING RELATIONSHIPS
Builders will become part of a “Positive Peer
Group” - friends with whom they share a lifelong
bond. They will also develop love for the local
people and Church members.
5. FUN
Builders will have fun as they experience a new culture, language and food.
HEALTH AND SAFETY
Health And Safety
Keeping the builders safe is your number 1 priority. The group’s safety
relies heavily on the Trip Leaders’ awareness and judgment so practice the habit of
constantly looking for potential concerns. As a Trip Leader, you will manage many
different tasks at once; this can prevent you from recognizing risks or issues if you
are not constantly vigilant. Rely on the help of the Parent Builders, your co-leader,
your local coordinator, and the Holy Ghost to look for potential risks and to help
you make clear judgments. Don’t ever ignore your own, your co-leader’s, or the
Parent Builders’ concerns about certain situations. Be sure to familiarize yourself with
the specific health concerns of each of your Builders before the trip and to brief
your Parent Builders of specific Builders’ health issues. Builders’ health information
can be accessed in the HEFY Trip Leader App.
Please take these rules very seriously. We trust you to honor them to keep your Builders
safe.
HEALTH AND SAFETY
Seeking Medical Help
Be very familiar with the Emergency Management flowchart (Appendix E) so
you can act quickly and appropriately in any emergency. If there is an emergency,
get the person to medical help as soon as possible. Through your online Trip
Leader account, you have access to important medical resources and critical
information.
If a builder requires medical attention, one of the language-fluent Trip
Leaders should accompany the builders to the hospital or clinic and stay with the
participant. Keep in mind that two people should never be alone together.
Always follow the “Rule of Three.” One Trip Leader should always stay with the
group when the other leaves it, so please take advantage of your Parent Builders to
ensure you always follow the Rule of Three.
Mental Health
Along with physical health concerns, you will have access to your Builders’
mental health information. Depression and anxiety are common problems among
youth. It will be helpful to learn ways to best help those who struggle with
depression and anxiety. The HEFY office will be reviewing and addressing any
major concerns directly with the Builders, their doctors, and parents. If you have any
questions, please call the HEFY office. This information is very personal and we
expect you to treat it with absolute confidentiality.
Remember that sometimes, some of the biggest predators can be other Builders on
the trip. If you have to let a worker go or send a Builder home because of
inappropriate conduct, do not hesitate. Please be especially vigilant in situations
like sightseeing boats, etc. where the group is in a seemingly safe location. Make
extra sure that the Rule of Three is absolute in International Airports, where your
Builders are both very visible and very vulnerable.
Contacting HEFY
HEFY’s Office Phone Number - You can always use your cell phone to reach the HEFY team
at
+1-801-900-4111 to help with any questions during the HEFY workday.
HEFY’s 24-Hour Trip Leader Emergency Number - You can use your cell phone to reach
the HEFY on-call team anytime at +1 801-882-7797. You can use this number day or night.
Be sure it is programed into your contacts and marked as a Favorite.
Other Emergency Options: If for any reason you are unable to get through on this number,
you can call us directly in an emergency at the following numbers:
Country Contacts - You can find a list of all your local country contacts on your
Trip Leader online account and in your Builder Field Guide in the back of this
book (Local Coordinator, Health clinics and Hospitals, the US embassy in the
country, etc).
Kissing
Actually, we will say more. You’ve probably heard about the legendary HEFY kissing policy.
Let us be clear here…we are, in the abstract, pro-kissing (in the right settings). But on an
HEFY trip pairing off becomes a serious distraction to why we’re there: to help people.
Kissing (or pairing off) totally changes the group dynamic and affects everyone on the
trip. So we are asking you to keep your focus on serving, and even if you meet the girl
or boy of your dreams, please try to restrain yourself from kissing them until you get
home.
If you decide you simply can’t wait to kiss someone on your trip, you’re welcome to make
that choice. Just know that you’ll be choosing that instead of staying on your trip (i.e.
you’ll be flying home early at your own expense and never coming back to HEFY).
No judgment. :)
Sneaking off
No matter how confident you feel going off by yourself in another country, or how good
that treat from the market next door sounds, sneaking off is a serious risk. As a group,
you are super visible wherever you go- people are definitely going to notice you, and
some people may not have the best intentions. Your
safety is the most important priority to HEFY and the Trip Leaders-but it should also be
yours as well. If we discover that you snuck out, we’ll have to send you home (or
prohibit you from returning next year). We love you guys, which is why we’re pretty
strict on this one!
When you signed and notarized your Builder Agreement Form, you agreed to stay with
the group at all times. It’s more fun to hang out with your friends than to walk along a
street in the dark by yourself, anyway. Health Code
HEFY Has chosen to follow the same health code as the Church of Jesus Christ of Latter-
Day Saints. We expect all of our Builders to abide by this standard. In other words, no
drugs, alcohol, or coffee. Simple as that
BUILDING RELATIONSHIPS
Working with the Local Coordinator
Local Coordinators are vital to the success of HEFY and it will serve you
well to develop a close relationship with them. They are there to assist you and
help you with everything on the ground in the country. Help the Coordinators
understand the HEFY Mission and objectives.
Remember, they are there to support you, not the
other way around. You and co-Trip Leader will
make the ultimate decisions. While you are the
ultimate decision maker, treat your Coordinators
with respect because although they do receive
some monetary compensation, it is not much and
they dedicate long hours to helping HEFY
function in your country. If there is ever a point of
confusion or conflict with your local coordinator,
please let your Program Director know
immediately so that they can help to clarify.
The service project is critical to the success of the entire trip. Your
responsibility as a Trip Leader is to gauge your Builders’ energy and make sure
they have enough to do. It is important to put in a full day of work (7 or 8 hours of
actual work). There will be days when your evening activities require you to leave
the work site early, bad weather that prohibits work, or moments near the end of
the trip when the youth are exhausted. Some worksites require different schedules
than others; for example, if you are working in extremely hot weather you might
need to take more frequent and longer breaks. A successful service project is
always the result of two things: 1) having enough work for all the youth to do (your
Builders should never be sitting around doing nothing unless on a break) and 2)
ensuring that the youth understand the value/big picture of the work.
Workload
The Builders want to work hard but at times the foreman and workers worry
about overworking them. Help the local workers understand what the Builders are
capable of and the sacrifices they’ve made to be there. You almost always need to
find more work rather than less. Meet with the foreman the first day of the
project to get an idea of what the group will do for two weeks. Also, meet
every morning to determine what work needs to be done that day. You may
need to help the foreman plan for upcoming days (i.e encourage them to pre-
order material so you aren’t sitting around waiting for it). Knowing what needs to
be done will help you divide the work and pace the group throughout the day. Be
proactive about ensuring every Builder has a job. You might want to encourage the
Builders by working alongside them but be careful to not take work from them. Do
not allow the foreman to allocate all the harder jobs to the boys; the girls are often
ready and wanting to work just as hard.
You should have at least one local workman to train and supervise the work of each group.
It will be very important for you to make sure that the foreman or other workers who are
teaching us know that their responsibility is to teach us how to do the work and supervise
rather than do the work themselves. We want our participants to do as much of the work as
possible. Our groups are capable of doing labor-heavy tasks, including mixing cement and
mortar, laying brick, plastering/stuccoing, painting, roofing. Jobs such as installing
windows and doors, plumbing, and any electrical work should be very closely supervised
or done by
professionals.
Project Purpose
You and your group will be working hard on the jobsite for several days in a row. It’s
easy, in the heat and the grime, to forget the bigger picture. Make sure you often create a
clear line of sight between the daily tasks of the group and the real objects of your service.
Make sure they know what they’re really doing. Tell them story behind the need – why are
you doing this? What is going to change as a result of your service? Whose lives in
particular are you changing? Sometimes doing a little research before your trip can create
the big picture –
i.e “learning English in India gives a person a 500% greater income earning potential…”
Each night at devotional or on the bus ride back to the hotel, ask the youth to pay
attention to their surroundings at the worksite. Have them point out ways that your group is
having a short and long-term impact on the community or on individuals, especially in a
gospel context. Sometimes the youth won’t notice how needed their service is, or how
much their love and heartfelt service are changing their lives. Give them frequent positive
feedback about the work they are doing and the difference they are making.
FUN
Sightseeing
The first few days of sightseeing is a great time to build group unity and help
participants become friends. Remember, building strong relationships early on is a key
factor on a successful HEFY trip.
You are there for the Builders, and while you will have a good time doing the
sightseeing activities, you must never lose focus on your Builders. Depending on
the trip, you might have time to organize additional games on the beach or in other
locations. Be prepared with
things to do because these
are great opportunities to
help the group bond. Most of
your Builders will be shy and
insecure the first few days, so
help them feel welcomed
and comfortable. What you
do these first few days will
set a tone for the rest of the
trip. Be confident, creative
and help the Builders make
friends. Set a precedent of
following the rules and
spiritual standards.
The office will have set up and paid
for the first sightseeing weekend which
will almost always include the tip. So be
cautious if a vendor asks you for more
money for an activity. If there is a
question, you can always feel free to
check with your Program Director. You
can add free activities at your discretion,
i,e playing on the beach or going to a park.
Be wise in what you allow the Builders to do or not do. You are in charge of their
health and safety and it should be your first priority. Remember that your group is
very visible, and predators may be watching you closely for any opportunity. Don’t
ever forget the Rule of 3, and always stay vigilant. Think about what could go wrong
before you allow the Builders to do something that could cause them harm or risk
HEFY’s ability to return to certain vendors and locations. It’s more important to keep your
Builders safe than for them to think you’re cool. Also, prior to the weekend, check your Trip
Leader App so that you are aware of the nearest medical facility. Several trips’ sightseeing
locations are isolated and far from major medical facilities which should influence your
decision making. Remember that the Builders will follow your lead; if you do
something risky, they will most certainly want to as well.
Trip Leader Checklist
Before the Trip
D Become CPR/ First Aid Certified
You are responsible for becoming CPR and First Aid certified before your
trip. If you are already certified, upload a copy of your updated certification
to your online Trip Leader
Checklist.
D Arrange Dinner
Depending on your trip, you
will have to call a restaurant
Trip Leader Checklist
during the afternoon and
make a group dinner
reservation.
D Nightly Check
Every night before you go to sleep, do a final check to see that all bedroom
doors are locked, each room has filtered water, and that the each group
members is healthy and accounted for. This is a great time to remind your
Builders that you love them.