APPENDIX 6 – Restaurant Customer Service Survey

Customer 1
Service Checklist Excellent Good Average Poor
Staff available in a timely manner. ☐ ☒ ☐ ☐

Staff greeted you and offered to help ☐ ☒ ☐ ☐

you.
Staff were friendly and cheerful ☐ ☐ ☒ ☐
throughout
Staff answered your questions. ☐ ☒ ☐ ☐

Staff showed knowledge of the ☐ ☐ ☒ ☐

products or services.
Staff offered pertinent advice. ☒ ☐ ☐ ☐

Staff was courteous throughout. ☐ ☐ ☒ ☐

Overall, how would you rate our ☐ ☒ ☐ ☐

customer service?
Open ended questions
What did you like best about our The hospitality from the customer like greeting style and the
customer service? pertinent advice they offer as the best customer service of the
restaurant.
How could we improve our customer By setting clear service standards with the effective
service? communication channel and understanding the needs of the
customer could improve the customer service.
Is there a staff person you would like All the staff tried to accommodate the customer so, the service
to commend? man should did not handle the situation efficiently
Name Sadam Date 1-1-2022

Thank you for taking the time to complete our customer service survey.

Name of document: Assessment Task 3 Simulated Practical ObservationVersion 1 Page 1 of 3

Name of the RTO: American College RTO No: # 31897 CRICOS: #03149K Document uncontrolled when printed
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without permission
 Customer 2
Service Checklist Excellent Good Average Poor
Staff available in a timely manner. ☐ ☐ ☒ ☐
Staff greeted you and offered to ☐ ☒ ☐ ☐
help you.
Staff were friendly and cheerful ☐ ☒ ☐ ☐
throughout
Staff answered your questions. ☐ ☐ ☒ ☐

Staff showed knowledge of the ☐ ☐ ☒ ☐

products or services.
Staff offered pertinent advice. ☐ ☒ ☐ ☐

Staff was courteous throughout. ☐ ☒ ☐ ☐

Overall, how would you rate our ☐ ☒ ☐ ☐

customer service?
Open ended questions
What did you like best about our The staffs offered the best they can to handle the hungry and
customer service? furious customer with calmness and patience.
How could we improve our customer Communication channel should be clear with effective command
service? to exceed the expectation of the customer can improve the
customer service.

Is there a staff person you would The staff noted the order and did not communicate the
like to commend? information accordingly
Name www Date 18-12-2018

Thank you for taking the time to complete our customer service survey.

Name of document: Assessment Task 3 Simulated Practical ObservationVersion 1 Page 2 of 3

Name of the RTO: American College RTO No: # 31897 CRICOS: #03149K Document uncontrolled when printed
©Universal Training Solutions All rights reserved. No part of this work may be produced, published, communicated to the public or adapted
without permission
 Customer 3
Service Checklist Excellent Good Average Poor
Staff available in a timely ☐ ☐ ☒ ☒
manner.
Staff greeted you and offered to ☐ ☐ ☒ ☐
help you.
Staff were friendly and cheerful ☐ ☒ ☐ ☐
throughout
Staff answered your questions. ☐ ☐ ☒ ☐

Staff showed knowledge of the ☐ ☒ ☐ ☐

products or services.
Staff offered pertinent advice. ☐ ☒ ☐ ☐

Staff was courteous throughout. ☐ ☐ ☒ ☐

Overall, how would you rate our ☐ ☐ ☐ ☐

customer service?
Open ended questions
What did you like best about our The staffs offered the best they can to handle the hungry and
customer service? furious customer with calmness and patience.
How could we improve our Communication improvement and training of the staff could
customer service? improve the customer service

Is there a staff person you would The kitchen staff should be commended to prepare the meal
like to commend? with priority
Name Ashraf Date 2-5-2022

Thank you for taking the time to complete our customer service survey.

Name of document: Assessment Task 3 Simulated Practical ObservationVersion 1 Page 3 of 3

Name of the RTO: American College RTO No: # 31897 CRICOS: #03149K Document uncontrolled when printed
©Universal Training Solutions All rights reserved. No part of this work may be produced, published, communicated to the public or adapted
without permission