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Conflict Management Training

Presentation · January 2021

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Mostafizur Rahman Masum

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A workforce full of conflicts may be under extreme
pressure, and high levels of pressure can cause
conflicts. Both need to be managed to make the
workplace function effectively.
Conflicts rarely resolve on their own-in fact, conflicts
usually escalate if they are not proactively handled
appropriately. This is why leaders need to make
plans to deal with inevitable conflicts.

The fact is that leadership and conflict go hand in

hand. Leadership is a full-contact sport, and if you
cannot or will not resolve conflicts in a healthy and
productive way, you should not assume a leadership
role.
There are two views on conflict. The traditional view
is that conflict is bad and should not be encouraged
at all. However, a more modern view believes that
conflicts may be constructive or well-intentioned,
and different ways of thinking should be encouraged
to solve problems with multiple ideas and solutions.
Many people believe that in order to effectively
manage conflict, it is necessary to create an
appropriate atmosphere that enables people to think
originally and encourages them to make suggestions
and opinions without fear. In this way of thinking,
members are encouraged to resolve their conflicts
with an open and collaborative attitude.
Conflict management is a practice that can identify
and handle conflicts wisely, fairly and effectively.

At present, conflict management has been

recognized as a key skill for successfully managing
employees, especially considering the competitive
nature of employees competing for recognition in
typical business structures.
This conflict management methodology believes that
while resolving conflicts, employees need to
transcend personal emotions and focus on the
ultimate goal of the project or existing work. The
manager only intervenes to resolve the conflict when
the relevant team member cannot resolve it on his
own.
Effects of Good Conflict Management Skills

• Improved Relationships
• Increased Productivity
• Improved Communication
• Decrease Turnover
• Reduce Absenteeism
• Increase Employee Engagement
The purpose of conflict management is to enhance
learning and group outcomes, including effectiveness
or performance in the organizational environment.

Ineffective conflict management makes companies

suffer money, inhibits action and hinders innovation.
Unsettled conflicts consume the energy of the
organization and reduce profits. Whether you are a
team leader, a manager or a member of an
organizational leadership team, the ability to
constructively handle difficult situations is critical to
the success of a business.

Dipping conflicts in the workplace can increase

employee productivity, increase employee
motivation and loyalty, and reduce stress and
absenteeism.
Poor communication between employees and
customers can be harmful. If distressed customers
feel that they are not being heard by others, they will
quickly become confused and angry.

It is essential to write down "internal rules" for

customers, and the interpretation of these rules must
not be any different.
Conflict can solve the problem. It's no secret that
brilliant ideas usually stem from healthy discussions
involving various viewpoints.

This is why leaders must ensure that everyone can

express their opinions in order to generate more
ideas. Differences of opinion can be an opportunity
to hone and improve ideas into viable solutions.
Managers and supervisors should consider key
elements in conflict resolution, such as:

• Deal with the impact, not the intentions

• Try not to blame individuals
• Repeat, rephrase and reflect
Conflict Management Training Course by Tonex

Conflict Management Training is a workshop style

training program where participants learn the causes
of conflict and how to prevent issues before they
escalate.
Conflict management training produces key life skills
that can be used in and outside the workplace.

In addition, participating in conflict is an important

leadership skill, and employees seeking training and
experience in this area may have better
opportunities for promotion within the organization.
Participants will also learn about stress management
techniques and how to become more aware of
conflict and its impact on the workplace.

In turn, this can help employees focus on

productivity, thereby improving interpersonal and
communication skills in the office.
Learning Objectives

• Classify types of conflict and their causes.

• Talk about and implement the conflict resolution
process.
• Recognize conflicts and how to prevent an issue
before it escalates.
• Expand communications skills and techniques.
• Apply stress management techniques.
Training Outline

• Overview of Conflict Management

• Consequences of Conflict
• Positive Results for the Group, Negative Results
• Conflict Outcomes
• Emotions in Conflicts
• Principals of Conflict Resolution
• Conflict Resolution Process
• Conflict Reduction
• Negotiation
• Workshop
 Learn More:

Conflict Management Training

https://www.tonex.com/training-
courses/conflict-management-training/

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