Started on Thursday, 20 May 2021, 6:29 AM

State Finished
Completed on Thursday, 20 May 2021, 7:12 AM
Time taken 42 mins 51 secs
Grade 13.50 out of 15.00 (90%)

Question 1
Complete
Mark 0.50 out of 0.50

Which listening barriers occurs when the coarse language of the speaker offends a listener?

Select one:
a. External
b. Physical
c. Emotional
d. Being self absorbed

Question 2
Complete
Mark 0.50 out of 0.50

If someone has a trouble speaking, for example had a stroke, what should you do?

Select one:
a. Use other forms of communication
b. Guess what they are trying to say
c. Allow them time to answer
d. Teach them sign language

Question 3
Complete
Mark 0.50 out of 0.50

A business letter is written to achieve goals like:

Select one:
a. Creating goodwill
b. Selling product
c. Making enquiry
d. All of these
Question 4
Complete
Mark 0.50 out of 0.50

What are the number of components of Communication?

Select one:
a. two
b. six
c. seven
d. four

Question 5
Complete
Mark 0.50 out of 0.50

Which report presents facts pertinent to an issue or a situation?

Select one:
a. None of these
b. Routine
c. Informative
d. Interpretive

Question 6
Complete
Mark 0.00 out of 0.50

Rita is talking to Sheela but Sheela is not actively listening. Rita probably feels:

Select one:
a. Ashamed
b. Frustrated
c. Cheerful
d. Relaxed

Question 7
Complete
Mark 0.50 out of 0.50

Giving non-verbal messages is …

Select one:
a. deliberate
b. spontaneous
c. dramatic1
d. tutured
Question 8
Complete
Mark 0.00 out of 0.50

Which step in the listening process involves focusing on a particular sound or message

Select one:
a. remembering
b. attending
c. selecting
d. understanding

Question 9
Complete
Mark 0.00 out of 0.50

In a Semi-block style the paragraphs of the letter are:

Select one:
a. Right aligned
b. Left aligned
c. top aligned
d. Indented

Question 10
Complete
Mark 0.50 out of 0.50

When someone writes rude complaint letter you must:

Select one:
a. stay passive
b. Reply rudely
c. stay silent
d. Reply calmly

Question 11
Complete
Mark 0.50 out of 0.50

___________ refers to the awareness of the sound of another person talking, without really processing what is being said

Select one:
a. Hearing
b. Listening
c. Evaluating
d. Speaking
Question 12
Complete
Mark 0.50 out of 0.50

Good listeners concentrate on:

Select one:
a. important words
b. the speakers main thought
c. the speakers every word
d. minor details

Question 13
Complete
Mark 0.50 out of 0.50

As per the research, on Instagram you may have how many posts per day?

Select one:
a. 3 or 5
b. 1 or 2
c. 4 or 5
d. 2 or 3

Question 14
Complete
Mark 0.50 out of 0.50

Listening, like speaking, reading and writing is a …..

Select one:
a. skill
b. gift of nature
c. art
d. habit

Question 15
Complete
Mark 0.50 out of 0.50

As per the research, on Pinterest you may have how many pins per day?

Select one:
a. 3
b. 12
c. 11
d. 10
Question 16
Complete
Mark 0.50 out of 0.50

The main idea of the letter is conveyed in the:

Select one:
a. Complimentary clos
b. Main Body
c. signature line
d. Subject line

Question 17
Complete
Mark 0.50 out of 0.50

A written draft that has a stamp of authority and has to be accepted is a:

Select one:
a. Email
b. Order
c. Memo
d. Notice

Question 18
Complete
Mark 0.50 out of 0.50

Which of these is not an element of non-verbal communication?

Select one:
a. posture
b. personal appearance
c. eye contact
d. written words

Question 19
Complete
Mark 0.50 out of 0.50

The communication that is meant for all employees across various levels of business units/department is called:

Select one:
a. Organisational Communicato
b. Management Communication
c. Corporate Communication
d. Corporate Communication
Question 20
Complete
Mark 0.50 out of 0.50

Memo is derived from the latin word that means:

Select one:
a. Memoi
b. None of these
c. Memoir
d. memorare

Question 21
Complete
Mark 0.50 out of 0.50

Which of the factors do not enhance listening skills

Select one:
a. Clear perception
b. Frankness
c. Fakeness
d. Attention

Question 22
Complete
Mark 0.50 out of 0.50

Non-verbal communication involves … .

Select one:
a. space
b. gestures
c. all the above
d. silence

Question 23
Complete
Mark 0.50 out of 0.50

Most of our waking time goes in …..

Select one:
a. Writing
b. Hearing
c. Reading
d. Speaking
Question 24
Complete
Mark 0.50 out of 0.50

In a complete-block style, all parts of the letter, except the printed letter head, are aligned with the:

Select one:
a. bottom aligned
b. top aligned
c. right margin
d. Left margin

Question 25
Complete
Mark 0.50 out of 0.50

Messages that are sent by subordinates to superiors.

Select one:
a. Downward communication
b. Parallel communication
c. Upward communication
d. Horizontal communication

Question 26
Complete
Mark 0.50 out of 0.50

______________ helps the reader to search and locate relevant information in the original source

Select one:
a. Preface
b. List of References
c. none of these
d. Annexure

Question 27
Complete
Mark 0.50 out of 0.50

As per the research, on LinkedIn you may have how many posts per day?

Select one:
a. 1
b. 4
c. 5
d. 2
Question 28
Complete
Mark 0.50 out of 0.50

What forms the basis of non-verbal communication?

Select one:
a. Literacy
b. Syntax
c. Grammar
d. Body language nd expression without words

Question 29
Complete
Mark 0.50 out of 0.50

Corporate communication is considered successful when it:

Select one:
a. Brings profitability
b. Improves CSR
c. provokes changes in knowledge, attitude and behaviour of employees and customers/consumers.
d. Reduces turnover

Question 30
Complete
Mark 0.50 out of 0.50

Disseminating news about the organisation to the stakeholders, media etc is

Select one:
a. Transformational communication
b. Organisational communication
c. Group communication
d. Mass communication