Professional Documents
Culture Documents
Communication
Introduction to
Communication
Unit I
Structure of the Unit
Learning Objectives
This unit will help you in:
•Understanding the concept of Communication
•Defining Communication
•Understanding the significance of Business
Communication
•Understanding the Managerial Implications of
Communication
What is Communication?
• Learning built over time
• Storytelling
• To communicate effectively you must depend on 3 Ps
prepare,
practice and
persistence
Meaning
• Composition of symbols, gestures and illustrations that
accompany either the spoken or the written word leads
to effective communication
• The root of the word “communication” in
Latin is communicare, which means to share, or to
make common
• When we are studying communication, the focus is
upon the relationship that involves interaction between
the participants
Definition
• Communication is defined as the process of
understanding and sharing meaning (Pearson &
Nelson, 2000)
Keywords in definition:
Process
Understanding
Sharing
Meaning
Elements of Communication
1. Sender/ encoder/ speaker
2. Receiver/ decoder/ listener
3. Message
4. Medium
5. Feedback
Significance of Business
Communication
• Employee engagement: technology can be of great help
in communicating with the employees and their
subsequent engagement.
• Increase in productivity: encourage and value the ideas
and suggestions of the employees
• Relationship building: Exchanging ideas, interactions
and expression of human emotion between people
If there is no communication?
If communication does not take place in the organisation
the organisation can witness following fallacies:
•No effort towards realisation of those goals
•Ambiguity about the roles and responsibilities
•Lack of competency and skills
•Employees will not understand and recognise the
competitors’ activities
Media in Communication
• World has become ‘global village’
• The modern media includes:
Electronic devices like mobile or fax machines
Emails
Internet
Intranet
Extranet
Video conferencing
Social Networks
Blogs
Cloud computing
Managerial Implications
• At different levels and functions, different
type of communication and information
systems are required so that the
organisation can be effectively managed
• Inclusion of the diversified groups
Role of communication in
organisations