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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

PRIME
MANUFACTURING
COMPANY
CASE STUDY NO.1
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Introduction

The Prime Manufacturing Company is a garment factory with 1250 employees

varied skills with their Head Human Resource Manager Mr. Rod Santos he was
assign in the construction firm of the company and his prior concern to his
subordinates was preparing the payroll and handling records of the employee. Mr.
Santos was quietly satisfactory in his academic achievements same with his
employment experience.

The garment business is globally competitive and the main goal of the company is
the customer’s satisfaction secondly the employee’s commitments to their
performance standard is also their main priority but unfortunately in the 3 months
span of Mr. Rod Santos employment 20% of women employees and 12% of men
employees resigned for unknown reason with no empirical interview so
subsequently the General Manager called Mr. Santos and noted that he is
indecisive and not well prepare in making a decision when it comes in HR problem
and action so as a result it cause a big problem to the company.

CASE ANALYSIS

Viewpoint

The group's viewpoint about this case study is that Mr. Mario Mabilangan - the
general manager of the company is the one involves in resolving the problem. The
main concern about the newly HR head which is Mr. Rod Santos is his
indecisiveness in handling his department. This results in multiple resignations
from workers of the company and complains arise. Mr. Mario Mabilangan is the
owner of the problem since he is a general manager of the company and he have
the authority or power to confront and address the issue about Rod Santos
indecisive approach to the HR department. Also, he is well aware about the
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

complaints from Rod Santos' subordinates so he already has a background of what

the concern so he can use it resolve the problem before it can even reach to
executives.

Statement of Problem

1. Mr. Rod Santos graduated with a degree of Engineering; he might lack of

knowledge in the field of Human Resources that maybe the reason he lost
control of managing the department.

2. As stated in the case study, Mr. Rod's main concern as a Human Resource
Manager is preparing payroll and handling employee records. He may not
know that as a Human Resource Manager, he has the authority to ensure
that the employees are doing their job rightly.

3. Mr. Rod Santos showed little interest in his job and concentrated on mental
jobs concerning the department.

4. Production schedule was delayed, and foreign customers were alarmed.

Statement of Objective

1. This case study aims to explain how significant an employee’s knowledge

about the position he is being assigned.

2. This case study aims to calculate how crucial it is being competitive in your
field of work.
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

3. This case study aims to determine how important an action plan is in a

company

Areas of Consideration
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

SWOT ANALYSIS Alternative Courses of Action

Offer training programs and seminars to the employees. This will provide them with

the necessary skills and knowledge to perform their duties better. By having a
background in each worker’s specific field, employees will produce greater results
for the company.

Advantages:
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

1. By attending these meetings, Mr. Santos will learn more about human
resource management.

2. Mr. Santos will have the necessary knowledge in making a decision and he
would properly perform his job as a HR manager.

3. Mr. Santos could become a great asset to the company if he is properly

equipped with the skills and knowledge needed in his job.

Disadvantages:

1. If his mindset is still the same, he may not communicate properly with his
coworkers which will turn into another issue within the company.

2. Mr. Santos may get overwhelmed with all this information and it is possible
that he could not adjust to it.

3. Possibility of wasting time and resources, if Mr. Santos’ performance is not

getting better.
Reevaluate Mr. Santos and see where he excels at. In doing so, the company can
transfer him to a more fitting position.

Advantages:

1. If he is suitable for the job, Mr. Santos can properly manage it and
produce great results.
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

2. He may perform better and could compensate for all his mistakes in his
previous position.

Disadvantages:

1. Mr. Santos could become a liability if it does not work out.

2. It would be a waste of time and investment if he is not suitable for his new
position due to other factors.

Termination of employment of Mr. Santos. (Reason: Neglecting his duties)

Advantages:

1. Mr. Santos can find another opportunity for a job in which he can excel at.

2. No further issue will be caused due to his negligence.

Disadvantages:
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

1. Mr. Santos’ potential may be wasted if he can benefit the company in other
ways.

Decision Matrix
1st Month:
TASKS
Who is responsible
Timeline -
Name for the task Status Timeline – End
Start

Have a conversation
with your boss on

expectations and Manager: Mr. Rod Done 2021-01-0 2021-01-09

Have open 4
conversations with
the team you’ll be
managing
Managing employees 2021-03-1
Manager: Mr. Rod Done 2021-03-13
payroll 3
Managing employees 2021-03-2
Manager: Mr. Rod Done 2021-03-27
payroll 7
Handling employees 2021-03-1
Manager: Mr. Rod Done 2021-03-13
record 3
Handling employees 2021-03-2
Manager: Mr. Rod Done 2021-03-27
record 7
Ensuring that all
employees are doing Manager: Mr. Rod Inadequate 2021-01-0 2021-01-30
their job rightly 4
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Managing diaries
and organizing Personnel Assistant Done 2021-01-0 2021-01-30
meetings and 4
appointments
2021-01-0
Managing workflow Supervisors Done 2021-01-30
4
Creating and 2021-01-0
Supervisors Done 2021-01-30
managing team 4

schedules
Reporting team
and individual Supervisors Done 2021-01-0 2021-01-08
performance to 8
human resources
Reporting team
and individual Supervisors Done 2021-01-1 2021-01-15
performance to 5
human resources
Reporting team
and individual Supervisors Done 2021-01-2 2021-01-22
performance to 2
human resources
Reporting team
and individual Supervisors Done 2021-01-2 2021-01-29
performance to 9
human resources
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Collect and
summarize Payroll Clerk Done 2021-01-0 2021-01-30
timekeeping 4
information
Obtain overtime 2021-01-0
Payroll Clerk Done 2021-01-30
approvals 4
Process employee
2021-01-0
advances and Payroll Clerk Done 2021-01-08
4
paybacks
Process employee
2021-01-1
advances and Payroll Clerk Done 2021-01-22
8
paybacks
Stitches garments Sewing Department 2021-01-0
Done 2021-01-30
and makes clothes 4
Cleaning packaging
materials, loading

items into Packaging Personnel Done 2021-01-0 2021-01-30

containers, and 4
weighing and
labeling the items
appropriately
Monitor operations Quality Control Done 2021-01-0 2021-01-30

to ensure that they

meet production Inspector 4
standards
Accept or reject Quality Control 2021-01-0
Done 2021-01-30
finished items Inspector 4
Ensuring that all
maintenance
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

operations are done Maintenance Done 2021-01-0 2021-01-30

in accordance Department 4
with company policy

Forecasting,
ordering, and price Maintenance Done 2021-01-0 2021-01-29
negotiation for spare Department 4
parts inventory

2nd Month:
TASKS
Who is responsible Timeline -
Name for the task Status Timeline – End
Start
Managing 2021-02-1
Manager: Mr. Rod Done 2021-02-12
employee’s payroll 2
Managing 2021-02-2
Manager: Mr. Rod Done 2021-02-26
employee’s payroll 6
Handling employees 2021-02-1
Manager: Mr. Rod Done 2021-02-12
record 2
Handling employees 2021-03-2
Manager: Mr. Rod Done 2021-03-26
record 6
Ensuring that teams
are appropriately
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

staffed with Manager: Mr. Rod Inadequate 2021-02-0 2021-02-26

individuals who have 1
the skills and
experience required
to perform the role
to a high

standard
Managing diaries
and organizing Personnel Assistant Done 2021-02-0 2021-02-26
meetings and 1
appointments
2021-02-0
Managing workflow Supervisors Done 2021-02-26
1
Creating and
2021-02-0
managing team Supervisors Done 2021-02-26
1
schedules
Reporting team
and individual Supervisors Done 2021-02-0 2021-02-05
performance to 5
human resources
Reporting team
and individual Supervisors Done 2021-02-1 2021-02-12
performance to 2
human resources
Reporting team
and individual Supervisors Done 2021-02-1 2021-02-19
performance to 9
human resources
Reporting team
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

and individual Supervisors Done 2021-03-2 2021-03-26

performance to 6
human resources
Collect and
summarize Payroll Clerk Done 2021-02-0 2021-02-26
timekeeping 1
information
Obtain overtime 2021-02-0
Payroll Clerk Done 2021-02-26
approvals 1
Process employee
2021-03-0
advances and Payroll Clerk Done 2021-03-12
8
paybacks
Process employee
2021-03-2
advances and Payroll Clerk Done 2021-03-26
2
paybacks
Stitches garments Sewing Department 2021-02-0
Slow Down 2021-02-26
and makes clothes 1
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

11

Cleaning packaging
materials, loading

items into Packaging Personnel Slow Down 2021-02-0 2021-02-26

containers, and 1
weighing and
labeling the items
appropriately
Monitor operations
to ensure that they Quality Control Slow Down 2021-02-0 2021-02-26
meet production Inspector 1
standards
Accept or reject Quality Control 2021-02-0
Slow Down 2021-02-26
finished items Inspector 1
Ensuring that all
maintenance
operations are done Maintenance Inadequate 2021-02-0 2021-02-26
in accordance Department 1
with company policy

Forecasting,
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

ordering, and price Maintenance Inadequate 2021-02-0 2021-02-26

negotiation for spare Department 1
parts inventory

3rd Month:
TASKS
Who is responsible Timeline -
Name for the task Status Timeline – End
Start
Managing 2021-03-1
Manager: Mr. Rod Done 2021-03-12
employee’s payroll 2
Managing Manager: Mr. Rod Done 2021-03-2 2021-03-26

employee’s payroll 6
Handling employees 2021-03-1
Manager: Mr. Rod Done 2021-03-12
record 2
Handling employees 2021-03-2
Manager: Mr. Rod Done 2021-03-26
record 6
Ensuring that teams
are appropriately
staffed with

individuals who have Manager: Mr. Rod Inadequate 2021-03-0 2021-03-31

the skills and 1
experience required
to perform the role
to a high standard
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Managing diaries
and organizing Personnel Assistant Done 2021-03-0 2021-03-31
meetings and 1
appointments
2021-03-0
Managing workflow Supervisors Done 2021-03-31
1
Creating and
2021-03-0
managing team Supervisors Done 2021-03-31
1
schedules
Reporting team
and individual Supervisors Done 2021-03-0 2021-03-05
performance to 5
human resources
Reporting team
and individual Supervisors Done 2021-03-1 2021-03-12
performance to 2
human resources
Reporting team
and individual Supervisors Done 2021-03-1 2021-03-20
performance to 9
human resources
Reporting team
and individual Supervisors Done 2021-03-2 2021-03-26
performance to 6
human resources

Collect and
summarize Payroll Clerk Done 2021-03-0 2021-03-31
timekeeping 1
information
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Obtain overtime 2021-03-0

Payroll Clerk Done 2021-03-31
approvals 1
Process employee
2021-03-0
advances and Payroll Clerk Done 2021-03-12
8
paybacks
Process employee
2021-03-2
advances and Payroll Clerk Done 2021-03-26
2
paybacks
Stitches garments Sewing Department 2021-03-0
Slow Down 2021-03-31
and makes clothes 1
Cleaning packaging
materials, loading

items into Packaging Personnel Slow Down 2021-03-0 2021-03-31

containers, and 1
weighing and
labeling the items
appropriately
Monitor operations
to ensure that they Quality Control Slow Down 2021-03-0 2021-03-31
meet production Inspector 1
standards
Accept or reject Quality Control 2021-03-0
Slow Down 2021-03-31
finished items Inspector 1
Ensuring that all
maintenance
operations are done Inadequate 2021-03-0 2021-03-30
in accordance 1
with company policy

Forecasting,
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

ordering, and price Inadequate 2021-03-0 2021-03-30

negotiation for spare 1
parts inventory

2021-03-0 2021-03-31
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Conclusion

Decision-making is a critical component of business. Some decisions are obvious

and can be made quickly, without investing much time and effort in the decision-
making process. Others, however, require substantial consideration of the
circumstances surrounding the decision, available alternatives, and potential
outcomes

Our group conclusion about this case is no matter what degree you finish as long
as you experience different situation as a professional somehow you will adapt and
learn how to deal with such difficult decisions in your workplace

And as HR manager there is instances that you will encounter difficult problems
and as you apply all the learnings that you had adapted then you easily come up
with a wise decision that cannot affect you and others.

We therefore conclude that Mr. Rod Santos is not wise as he is dealing with that
situation and as a result a lot of employees resigned.

Recommendation

Sustainability is often defined as the “ability to meet the needs of the present
without compromising the ability of future generations to meet their needs.
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

Sustainability and Decision-Making practice pervade every aspect of doing business

and needs to be embedded across an organization at all levels, becoming an
ongoing change process. Since the prime focus and skills of HR professionals
include organizational process, change management and culture stewardship, they
should take a leading role in developing and implementing sustainability and
decision-making strategy

Employees often assume that the HR staff is there to administer benefits, process
payroll (sometimes), and to resolve complaints within the organization and about
the organization. Also, these things are often true. However, the catch is, HR
representatives also must protect the organization and have to report to managers
of the organization, too. As such, it can be a very fine line: employee needs and
frustrations may be in direct or indirect conflict with the organization’s needs.
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

ACTION PLAN
OBJECTIVE S ACTIVITIES/ COST TIME PERSONS
STRATEGIES FRAME INVOLVE
D

Raise - Set clear

awareness guidelines and
and develop instructions for

about their every department. -

skills and Set a seminar for PHP687,500 Month of ALL
knowledge to every employee so APRIL EMPLOYEE
perform their they have a clear S
duties background on
better what they must do.
- Ensure channels of
communication
remain open and
ensure corrective
action is taken
when standards of
behavior are not
followed in order to
prevent future
problems with
communication and
team morale.
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

- In order to
improve the
performance of PHP Month of ALL
every employee in 1,258,500 MAY EMPLOYEE
Provoke the company they S
interest in are encouraged to
values attend trainings. -
perspective Every employee
that must follow every
accommodate rules and guidelines
background in given. They have to
work orderly so
each worker’s
they can't
specific field encounter big
problems in the
future.

Summon - Hold weekly

Weekly regular meetings to
Meetings ensure that all
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PA M A N TA S A N N G LUN G S O D N G M A Y N IL A
G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila

employees had an Month of ALL

improvement in JUNE EMPLOYEES
their specified work.
- Establish an
agenda, especially
if it is a
brainstorming
meeting.
-Consider inviting
key leaders to the
forum. This
reinforces
transparency and
that the culture
believes in seeking
and acting upon
opinions. - Allow
staff to suggest
ideas and solutions
to current
departmental
problems.
- If staff suggest an
idea that corrects
an existing problem,
reward that
individual. -
Develop a
suggestion box or
forum that staff can
utilize to
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila
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G e n . Lu n a c o r. M u ra lla S t. , In tra m u ro s M a n ila