List of Modules

No. MODULE
MODULE TITLE
CODE

1. The Secretary OP 102-1

2 Personal Effectiveness OP 102-2

3 Standard Secretarial References OP 102-3

4 Use of Outside Sources OP 102-4

5 Job Seeking OP 102-5

6 Job Success OP 102-6

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 PERSONAL
EFFECTIVENESS

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 MODULE CONTENT

COURSE TITLE: Office Practicum (ON THE JOB TRAINING)

MODULE TITLE Personal Effectiveness

NOMINAL DURATION: 14 HRS (NO. of Hours per topic)

SPECIFIC LEARNING OBJECTIVES:

At the end of this module you MUST be able to:
1. Identify the qualities aside from skill which make-up an effective secretary,
2. Make plans for personal improvement to gain personal satisfaction,
3. Be aware of the importance of good grooming

SUB TOPIC:
1. Personal qualities that an employer seeks in an employee,
1.1 Relationship with others,
1.2 Efficiency on the Job,
2. Guidelines for personal improvement
3. Good grooming, reminders, wardrobe, sensible habits, posture and poise.

ASSESSMENT METHOD/S:
1. Activity
2. Essay

REFERENCE/S:
https://www.slideshare.net/Gambari/who-is-a-professional-secretary-by-dr-
gambari-a-i
https://garfinkleexecutivecoaching.com/articles/build-positive-work-
relationships/building-positive-relationships-at-work
https://smallbusiness.chron.com/create-efficiency-workplace-
https://www.zenefits.com/workest/top-10-ways-to-improve-employee-
efficiency/
The Power of Self Improvement @ 2010 www.attractionlawpinciple.com
http://www.hygieneexpert.co.uk/

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 Information Sheet OP 102-2
Personal Effectiveness

Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST be able to:
1. Identify the qualities aside from skill which make-up an effective secretary,
2. Make plans for personal improvement to gain personal satisfaction,
3. Be aware of the importance of good grooming

Building positive workplace relationships is vital for career success.

Relationships can positively or negatively affect your satisfaction with the job,
your ability to advance and gain recognition for your achievements. When you
build positive relationships, you feel more comfortable with your interactions and
less intimidated by others. You feel a closer bond to the people you spend the
majority of your time working with, and you grow your influence in your
organization.

1. QUALITIES OF AN EFFECTIVE SECRETARY

(1). Flexibility and Adaptability: A good secretary must be able to work in any
organization by adapting to the situation he finds himself.
2). Poise: The Professional Secretary should be calm and poised always.
(3). Intuitiveness: The ability to develop one’s mind to visualize and sense
things. He should develop a keen eye for error detection in his work and draw
the attention of his boss to it
4). Tact: You need tact in what you do or say so that you do not offend your
boss, co-workers and customers. The Secretary should be able to communicate
with all people and should be able to keep the organization’s secrets secret.
5). Punctuality: A good Secretary should be regular and punctual at work.

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(6). Courtesy: The Secretary should observe the basic codes of human relations
such as ‘Good morning’, Good day’, ‘Please’, ‘Thank you’.
(7). Due Diligence: Means avoidance of mistakes or typographical errors and
paying attention to details. This is an important asset of a secretary in order to
produce mailable document.
(8). Being proactive: Should be able to take necessary prior action to forestall
it happening. The secretary should use her initiative and discretion in doing the
job without waiting for the boss. She should always think of improving herself
and her job.
(9). Self-confidence: Fear causes tensions and affects our emotional stability
negatively as well as our self-confidence. You should learn to control your
emotions and develop your self-confidence.
(10). Good Telephone Personality: Telephone communication requires good
voice, pleasant manner and friendly attitude.
(11). Appearance: The secretary should be neat and decently dressed always.
(12). Organizational skills: These skills are required in order to achieve
organizational objectives.
13). Confidentiality: The security of the office and equipment falls within the
‘corporate schedule’ of the secretary. Consequently, one of the ethical core values
which facilitate the success of the professional secretary is confidentiality.
14). Leadership: The leadership competence of the secretary is usually required
for the effective management of co-workers and observance of decorum in the
office.
(15). Capacity-building: Through peer-review mechanisms, attendance at
professional workshops and conferences, and membership of professional
associations

1.1. RELATIONSHIP WITH OTHERS

Building positive relationships often provides increased resources to help you get
your job done and to be more efficient. You’ll enjoy greater satisfaction at work,
and so will those around you. For these reasons, growing your work relationships
is a key component of leadership development.

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Apply these tips to interactions with your boss, team members, project
managers, senior management, vendors, clients, customers, direct reports and
administrators.
1. Share more of yourself at meetings.
✓ One of the best ways to build relationships is to let others know who
you are. This can come by sharing your expertise, knowledge and
personality at meetings.
✓ Other people will either get to know you, like you or want to hear
more from you. They will find you more approachable and thus the
chance of building relationships begins to occur.
✓ If you are fearful to share at meetings, think ahead of time what you
want to say so that you are more prepared.
2. Speak positively about the people you work with, especially to your
boss.
✓ Get in the habit of speaking positively to others and providing quality
feedback about the people who work with.
✓ Many times, the information that gets shared (whether positive or
negative) comes back to the person who is being discussed. People will
enjoy hearing that you have said supportive things about them and will
know that you are on their side. That will build trust.
✓ Be careful of the workplace gossip that is so prevalent and don’t
contribute to it.
3. Improve your interpersonal skills by supporting other people’s work.
✓ Having a team attitude gives you a big competitive advantage. Ask how
you can get involved with others. This will form a closer connection
because you are working directly with someone else to help them meet
their goals.
✓ They will appreciate your support and get to know you better which is
vital to creating a more connected working relationship.
4. Ask others to become involved in your projects or activities.
✓ Don’t be afraid to ask others for help and bring them onto your projects.
The more they can participate in the activities you are working on, the
better you get to know each other. You’ll enjoy working with others in
getting more things done.
5. Write thank you notes.
✓ Write notes of appreciation to the people who are doing exemplary work,
making positive contributions and going above the call of duty. These
notes can be hard-written, sent via email or done by voice mail.

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 ✓ Send them to people above you, below you or at the peer level.
Colleagues like to be appreciated and will feel closer to you by having
been noticed and thanked for their contributions.
6. Initiate conversations by asking questions.
✓ When we first meet someone, it can be a bit intimating. We often don’t
know what to say or how to say it. Asking questions is a great way for
you to listen and let the other person share. They will feel closer to you
when they have shared about themselves and you demonstrate you’re
interested in what they have to say. Then share something about
yourself so the relationship becomes a two-way interaction that can
help establish a bond.
7. Initiate repeated interactions and communications.
✓ An important part to building relationships is to continue interacting
with the person you have gotten to know. As you get to know each other
better, personally and professionally, you establish a closer connection
that can greatly impact your satisfaction.
8. Participate in activities with others that don’t involve work.
✓ As you get to know someone, you might find similar interests that may
warrant an outside the work activity. This can greatly impact
relationships because you are beginning the process toward friendship.
✓ Go out to lunch together during the work day or do things in the
evenings or weekends. If you are married, you can visit with other
couples to establish more connection at work.
9. Share information.
✓ The information you share can be directly related to their work or it can
be about a subject you know they will enjoy reading. You are thinking
of them and helping them with the right information or content.
10. Introduce yourself at social work events.
✓ Social events like lunches/dinners with colleagues, retreats,
conferences and holiday parties are good places to interact in an
informal setting.
✓ If you can reach out and introduce yourself to some of the people who
you work with or who you want to know better, you’ll find they are more
inclined to let down their guard. It will be easier for you to get to know
them and for you to share about who you are—and you’ll become more
visible as a result.

1.2. EFFICIENCY ON THE JOB

Efficiency in the workplace is defined by the work or tasks completed in a single
workday by a single employee, or by the work completed by a department or team
in a given time period. Efficient employees work hard to complete their tasks,

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meaning the company gets more work completed for the same hourly pay rate.
If employees are bored with their work or do not feel motivated to complete the
tasks at hand, the efficiency in the office may decrease, meaning deadlines may
be pushed. Create efficiency in the office by paying attention to employee
interruptions and encouraging professional motivation.
How can leaders improve employee productivity while still saving time? Here are
the top 10 things you can do to increase employee efficiency at the office
1. Identify the reasons why employees are not being efficient in the workplace or
office. It may not be one single reason; some employees are less efficient because
they are bored with the work in question, while others procrastinate as a bad
habit. Talk to the employees to learn the reasons behind the lack of efficiency.
2. Limit interruptions for employees who have a hard time focusing on a task
after being pulled in various directions. Allow periods of concentration without
interruption, especially if the tasks have approaching deadlines. Employees who
are frequently interrupted may give up on getting work done in the office and
simply wait for the next interruption.
3. Examine the job requirements for those who tend to lend a helping hand in
the workplace. Efficiency may be lacking because employees are pulled in
different directions and assisting on various projects, without a real focus on the
tasks at hand. Delegate responsibilities diligently, so all employees can work
together.
4. Assign mentors to inspire those employees who are bored with the daily work
routine, or for those who need some motivation. A mentor shows employees the
importance of their work and provides motivational exercises.
5. Allow employees to take mental breaks, whether it involves getting a cup of
coffee, reading an article or simply turning off the telephone ringer. These breaks
separate concentrated periods of work.
6. Reward employees who complete outstanding work in the office by applauding
them in internal newsletters, or giving them plaques for hard work and office
contributions. Gaining recognition may motivate other employees to work harder
and set examples for office standards.
7. Don’t be Afraid to Delegate. Give responsibilities to qualified employees, and
trust that they will perform the tasks well. This gives your employees the
opportunity to gain skills and leadership experience that will ultimately benefit
your company. You hired them for a reason, now give them a chance to prove
you right.
8. Keep Goals Clear & Focused. One way to do this is to make sure your goals
are “SMART” – specific, measurable, attainable, realistic, and timely. Before
assigning an employee a task, ask yourself if it fits each of these requirements.
If not, ask yourself how the task can be tweaked to help your workers stay
focused and efficient.

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9. Train and Develop Employees. Instead of having workers haphazardly trying
to accomplish a task with zero guidance, take the extra day to teach them the
necessary skills to do their job. This way, they can set about accomplishing their
tasks on their own, and your time won’t be wasted down the road answering
simple questions or correcting errors.
10. Think Big Picture. Things that might seem like an inefficient use of time to
you now, might actually be to your advantage in the long run. So, before vetoing
an apparent misuse of time, ask yourself how this could possibly benefit your
company.

2. PERSONAL IMPROVEMENT
Everything that happens to us happens in purpose. And sometimes, one thing
leads to another. Instead of locking yourself up in your cage of fears and crying
over past heartaches, embarrassment and failures, treat them as your teachers
and they will become your tools in both self-improvement and success.

Take these tips:

❖ Stop thinking and feeling as if you’re a failure, because you’re not. How
can others accept you if YOU can’t accept YOU?
❖ When you see hunks and models on TV, think more on self- improvement,
not self pitying. Self-acceptance is not just about having nice slender legs,
or great abs. Concentrate on inner beauty.
❖ When people feel so down and low about themselves, help them move up.
Don’t go down with them. They’ll pull you down further and both of you
will end up feeling inferior.
❖ The world is a large room for lessons, not mistakes. Don’t feel stupid and
doomed forever just because you failed on a science quiz. There’s always
a next time. Make rooms for self-improvement.
❖ Take things one at a time. You don’t expect black sheep’s to be goody- two-
shoes in just a snap of a finger. Self-improvement is a one day at a time
process.
❖ Self-improvement results to inner stability, personality development and
SUCCESS. It comes from self-confidence, self appreciation and self-
esteem.

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❖ Set meaningful and achievable goals. Self-improvement doesn’t turn you
to be the exact replica of Cameron Diaz or Ralph Fiennes. It hopes and
aims to result to an improved and better YOU.
❖ Little things mean BIG to other people. Sometimes, we don’t realize that
the little things that we do like a pat on the back, saying “hi” or “hello”,
greeting someone “good day” or telling Mr. Smith something like “hey, I
love your tie!” are simple things that mean so much to other people. When
we’re being appreciative about beautiful things around us and other
people, we also become beautiful to them.
❖ When you’re willing to accept change and go through the process of self-
improvement, it doesn’t mean that everyone else is. The world is a place
where people of different values and attitude hang out. Sometimes, even if
you think you and your best friend always like to do the same thing
together at the same time, she would most likely decline an invitation for
self-improvement.

We should always remember that there’s no such thing as ‘over night

success’. Its always a wonderful feeling to hold on to the things that you
already have now, realizing that those are just one of the things you once
wished for. A very nice quote says that, “When the student is ready, the
teacher will appear.” We are all here to learn our lessons. Our parents,
school teachers, friends, colleagues, officemates, neighbors… they are our
teachers. When we open our doors for self-improvement, we increase our
chances to head to the road of success.

MOTIVATION: THE HEART OF SELF IMPROVEMENT

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 Pain may sometimes be the reason why
people change. Getting flunked grades make
us realize that we need to study. Debts
remind us of our inability to look for a source
of income. Being humiliated gives us the
‘push’ to speak up and fight for ourselves to
save our face from the next
embarrassments. It may be a bitter
experience, a friend’s tragic story, a great
movie, or an inspiring book that will help us
get up and get just the right amount of
motivation we need in order to improve
ourselves. With the countless negativities the world brings about, how do
we keep motivated? Try on the tips I prepared from A to Z!

A. Achieve your dreams. Avoid negative people, things and places.

Eleanor Roosevelt once said, “the future belongs to those who believe in
the beauty of their dreams.”
B. Believe in your self, and in what you can do.
C. Consider things on every angle and aspect. Motivation comes from
determination. To be able to understand life, you should feel the sun from
both sides.
D. Don’t give in and don’t give up. Thomas Edison failed once, twice,
more than thrice before he came up with his invention and perfected the
incandescent light bulb. Make motivation as your steering wheel.
E. Enjoy. Work as if you don’t need money. Dance as if nobody’s watching.
Love as if you never cried. Learn as if you’ll live forever. Motivation takes
place when people are happy.
F. Family and Friends – are life’s greatest ‘F’ treasures. Don’t loose sight
of them.
G. Give more than what is enough. Where does motivation and self-
improvement take place at work? At home? At school? When you exert
extra effort in doing things.
H. Hang on to your dreams. They may dangle in there for a moment, but
these little stars will be your driving force.
I. Ignore those who try to destroy you. Don’t let other people to get the
best of you. Stay out of toxic people – the kind of friends who hates to hear
about your success.
J. Just be yourself. The key to success is to be yourself. And the key to
failure is to try to please everyone.
K. Keep trying no matter how hard life may seem. When a person is
motivated, eventually he sees a harsh life finally clearing out, paving the
way to self-improvement.
L. Learn to love your self. Now isn’t that easy?
M. Make things happen. Motivation is when your dreams are put into
work clothes.

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 N. Never lie, cheat or steal. Always play a fair game.
O. Open your eyes. People should learn the horse attitude and horse
sense. They see things in 2 ways – how they want things to be, and how
they should be.
P. Practice makes perfect. Practice is about motivation. It lets us learn
repertoire and ways on how can we recover from our mistakes.
Q. Quitters never win. And winners never quit. So, choose your fate – are
you going to be a quitter? Or a winner?
R. Ready yourself. Motivation is also about preparation. We must hear
the little voice within us telling us to get started before others will get on
their feet and try to push us around. Remember, it wasn’t raining when
Noah build the ark.
S. Stop procrastinating!
T. Take control of your life. Discipline or self control jives synonymously
with motivation. Both are key factors in self-improvement.
U. Understand others. If you know very well how to talk, you should also
learn how to listen. Yearn to understand first, and to be understood the
second.
V. Visualize it. Motivation without vision is like a boat on a dry land.
W. Want it more than anything. Dreaming means believing. And to
believe is something that is rooted out from the roots of motivation and
self- improvement.
X. X Factor is what will make you different from the others. When
you are motivated, you tend to put on “extras” on your life like extra
time for family, extra help at work, extra care for friends, and so on.
Y. You are unique. No one in this world looks, acts, or talks like you.
Value your life and existence, because you’re just going to spend it once.
A. Zero in on your dreams and go for it!!!

3. Grooming and Harmony

✓ Good Grooming is taking care of yourself

and your body - and it's something
everyone can and should do.
✓ It's how you stay looking good and feeling
good.
✓ All you need to do is establish a good daily
routine so that you remain fit, healthy,
clean and tidy.
✓ In other words, it's working with what you
have and making the best of yourself.
✓ Good grooming doesn’t mean you have to
spend hours in front of the mirror, wear
the latest fashion or spend a fortune at the hairdresser.

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 ✓ No matter how expensive the outfit, down-at-heel shoes and a lack of
personal care will always let it down. An inexpensive outfit, however,
clean and freshly presented can look a million dollars!
Good personal presentation is something that we can all achieve, and
knowing you look your best will give your self confidence a big boost.
The power of a first impression should never be underestimated.
Appearance is the first filter among the many ways in which you get sized
up and hence, should never be deemed unimportant. Include the following
personal hygiene tips in your daily routine until they become second
nature, to appear well-groomed.

1. Shower daily
Take a shower daily and scrub yourself clean with a loofah to get well-
exfoliated skin. Opt for mild soaps or shower gels, preferably with
moisturizer, so that your skin remains hydrated. Follow the cleansing-
toning-moisturizing regime for healthy looking skin.
2. Hair care
Make sure you visit a salon every three
months to get the ends trimmed, so that
they don’t split. Also, take vitamin
supplements such biotin, to enhance hair
growth.

3. Nail care
Short nails appear neater and professional.
Go for a mani-pedi at a salon or do it at
home.

4. Dress appropriately
When it comes to picking out the right attire, dress for your personality.
Wear what makes you feel comfortable and confident. Yet, remember to
dress sensibly, appropriate for the setting, and to wear fresh, clean
clothes.

5. The art of applying makeup

Makeup is not just for celebrities or
for special occasions in your life.
There is a whole line of everyday
cosmetic products out there for
young women, to make you look
refreshed and professional.
Learning to apply the right kind of
makeup could be a bit tricky for
beginners, but there will always be
experts to help you choose just the
right kind of makeup.

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4. Posture and Poise
Good posture
• What is good posture?
• Standing up
• Sitting down
• Lifting things
• Lying down

What is good posture?

✓ Walking should be a relaxed motion.

✓ You must be comfortable with your body.
✓ Stand with knees slightly bent.
✓ Abdomen must be pulled in.
✓ Keep your chest high
✓ Posture is the position in which you hold your body and limbs when
standing, sitting or lying down.
✓ To have good posture means that you need to be aware of always
holding yourself in a way that puts the least strain on your back,
whatever you are doing.

Having good posture means that:

your bones and joints are in line so that
muscles can be used properly

your spine has its three normal curves

ligaments holding the spine together
are not being stressed
you don't get tired as quickly

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 you don't get pain in your back or
other muscles
you look good!

To have good posture, you will need:

strong, flexible muscles, especially each
side of the spine

well balanced muscles, not

overdeveloped on one side

to be able to move freely

to be aware of your posture and work to

improve it.

Regular exercise like running, walking, cycling and playing different

sports will help to keep your back strong.

Standing up
To have good posture when you are standing, you need to practise.
Stand in front of the mirror.
1. Holding your head up and chin in, look straight ahead.
2. Put your shoulders back.
3. Tuck your tummy in.
4. Keep your knees straight.
5. Take a deep breath and relax your shoulders.
6. Keep your chest forward.
Standing for a long time is tiring, so try to rest one foot at
a time a bit higher up than the other, like on a step, or a
stool.
Slumping sideways into your hip is not good posture and can strain your
back muscles. Try to move about rather than standing in one position for
too long.
Sitting down
When you sit, try to keep your back straight.
Put your back against the backrest of
the chair.

Your knees should make a right angle.

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 Feet flat on floor.

Don't cross your legs.

If you are working on a computer, then your chair should be moved to fit
you.
Don't lean forward. Sit back and stretch
your arms out to the keyboard.
Bring your chair up close to the
keyboard so that you can rest your arms
on the chair or desk. Keep your
shoulders relaxed. Sitting like this is the
least stressful way for your back.
If you are playing computer or video
games, be aware that your shoulders
may be hunching up as you get more
excited.
You need to rest and move around every
30 minutes to let your body relax.

Try bending back a few times to stretch

your muscles and help them relax.

Lifting things

Never lift by yourself anything that is an

awkward shape or is more than a quarter
of your body weight.

Always bend your knees and straighten

your legs as you lift. This way your leg
muscles are doing the work not your back
muscles.
Use a trolley if you have to move
something heavy.

To lift something, put your feet apart,

hold the object close to your body and
keep your arms bent. This way you are
using your arm muscles and not pulling
on shoulder and back muscles.

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 Never lift anything higher than your
waist.

Bend your legs and hips, tighten your

tummy muscles and use your leg muscles
to help you lower the object down again.

Lying down
Even when you are lying down or sleeping, you can look after your posture
by:
• keeping the natural curves in your back
• lying on your side with your knees bent
• lying with your head on one pillow so that your spine is in a natural
position.

What is Poise?
Poise is one of those states of being that anyone can master.
✓ Merriam-Webster describes being poised as "marked by easy
composure of manner or bearing." In other words, having poise is
being comfortable in your own skin. This isn't always easy,
especially when you're challenged in a professional or social
environment. Rude people can provoke a reaction, but the most
poised people are prepared.

What is Grace?
✓ Merriam-Webster also states that gracious means "being polite in a
way that shows respect." Being courteous, gracious, and humble
will make you a much more pleasant person to be around.

Developing Poise and Grace

When you look at someone who seems poised and gracious, you probably
think that she is confident and unafraid to show the person who she truly is.
One of the most important things a parent can do for a child is to teach her to
be polite, self-sufficient, and confident. If parents don't do this, it's up to the
person to figure out how to become that on her own.

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 Remember that you don't have to be wealthy or powerful to be poised and
gracious. It is more about showing your true self through actions, gestures,
and what you say. Learn the basic etiquette rules and use them on a regular
basis.

10 Tips to Achieve Poise and Grace

1. Keep in mind that no one is perfect. Striving for perfection is frustrating and
will have consequences opposed to what you are trying to achieve. Instead,
learn from your mistakes and move forward. Don't expect perfection from
others either, or you'll find yourself in a constant state of disappointment.
2. Imagine yourself being confident. If you lack confidence, do some mental
imaging. Watch others who appear self-assured and make notes about what
makes them seem that way. It may be the way they walk or the fact that they
look people in the eye as they hold a conversation.
3. Stand up straight. Notice I didn't say to stand tall? That's because some of
us are short. Slumping and always looking down gives you the appearance of
sadness and the opposite of being poised and self-confident. Most people can
look more poised when they stand straighter with their head erect and chin
up.
4. Avoid arrogance. Poise has nothing to do with arrogance or snobbery, so
don't confuse the two. A humble person who cares about others and gives
them their time in the light can be more poised than someone who is cocky
and arrogant.
5. Be yourself. One thing you have that is strictly yours and no one else's is the
combination of your values, life experiences, and personality. Don't ever try
to be someone you aren't because as soon as the façade cracks, you'll look
pitiful rather than poised.
6. Summon patience. A poised person rarely loses her cool. When something
happens that threatens to ruin your day, how you handle the situation
determines how poised you are. You have choices when your patience is
tested. You can throw a temper tantrum, but that makes you appear pathetic.
Better options are to find ways to remedy the situation, use it as a learning
experience, and accept what has happened. Be patient with others who
haven't yet mastered these important skills.
7. Be a lifelong student. Most people who show poise and grace are open to new
knowledge. Read books, be aware of pop culture, follow the news, be tech
savvy, and take classes. If you discover a topic that you are interested in but
not aware of, do research to learn all about it.
8. Stop talking and listen. People will think you are the smartest person in the
world if you listen closely, pay attention to what they say, and show that you
are completely engaged as they speak. Nod, smile, and laugh at appropriate
times. Be empathetic. Ask questions to keep the conversation going without
it always being about you.
9. Be positive but pragmatic. You don't have to be Pollyanna-ish, but don't dwell
on the negative. Doing so will keep you down, and you'll lack the poise you're

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 looking for. You only have so much energy, and you'll burn it up faster if you
always see the bad side of something.
10. Find a purpose in life and go for it. You may be the type of person who is
driven to succeed in business. Take classes and talk to people at the level
where you want to be. Or you might be someone who is mission-minded, and
you want to make a difference in social issues in the world or country.

5. WARDROBE
Treat your wardrobe as you would your cash. If your work or school has a
uniform, lucky you, but if you have made choices for your daily needs,
then you have to make wise choices to consider your money value and look
smart. We suggest it is time to get clever about how you spend your money.
Plan long-term wardrobe, especially if your budget is limited.
Appropriateness is determined by a number of factors:
• Outdoors or Indoors
• Mixed age or Peers
• Geography
• Building
• Event
• Weather
• Fashion is serious. What you wear reveals a significant message about you
and your world. Even if you don't care much about clothes, they
communicate much about your abilities toward occasion, company and
yourself.
• Think of your clothes as the most communicative factor after you face and
eyes, personal style is how you send nonverbal message.

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