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| Introduction

Glossary

Guidance
Models

Management Management Portfolio,


Portfolio, of Risk of Value Programme ITIL®
Programme (M_o_R®) (MoV™) and Project
and Project Offices
Management (P3O®)
Maturity
Model
(P3M3®)
Portfolio management (MoP™)

PRINCE2®
Maturity Programme management (MSP®)
Model
(P2MM)
Project management (PRINCE2®)

Figure 1.2 ITIL’s relationship with other Best Management Practice guides

(selecting the correct responses to threats and themes in MSP is that a programme must add
opportunities created by uncertainty) and more value than that provided by the sum of its
thereby improve their service delivery. constituent project and major activities.
Office of Government Commerce (2010). Cabinet Office (2011). Managing Successful
Management of Risk: Guidance for Programmes. TSO, London.
Practitioners. TSO, London.
■■ Managing Successful Projects with PRINCE2®
■■ Management of Value (MoV™) MoV provides PRINCE2 (PRojects IN Controlled Environments,
a cross-sector and universally applicable guide V2) is a structured method to help effective
on how to maximize value in a way that takes project management via clearly defined
account of organizations’ priorities, differing products. Key themes that feature throughout
stakeholders’ needs and, at the same time, PRINCE2 are the dependence on a viable
uses resources as efficiently and effectively as business case confirming the delivery of
possible. It will help organizations to put in measurable benefits that are aligned to an
place effective methods to deliver enhanced organization’s objectives and strategy, while
value across their portfolio, programmes, ensuring the management of risks, costs
projects and operational activities to meet and quality.
the challenges of ever-more competitive and Office of Government Commerce (2009).
resource-constrained environments. Managing Successful Projects with PRINCE2.
Office of Government Commerce (2010). TSO, London.
Management of Value. TSO, London.
■■ Portfolio, Programme and Project Offices
■■ Managing Successful Programmes (MSP ) ®
(P3O®) P3O provides universally applicable
MSP provides a framework to enable the guidance, including principles, processes and
achievement of high-quality change outcomes techniques, to successfully establish, develop
and benefits that fundamentally affect the way and maintain appropriate support structures.
in which organizations work. One of the core These structures will facilitate delivery of

Service Design BOOK TEL v0_7.indb 20 08/07/2011 17:23

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