Business Communication

Grade: 12C2
Ummar Abdala Omar; Teacher: Rodolfo Matebule
Yunaika Orlando Mussane;
Gilberto Fernandes ;
CONTENTS
1. Business Communication
2. Definition , types and Methods of Business Communication
3. Business presentation (How to make a business presentation)
4. Business Complaints
5. Letter of complaint
Introduction

In this job we are going to talk about 3 different topics:

Business communication
Business presentation
Business complaints

Business Communication talks about Communication between people

from the same and different Company

Business Presentation talks about how to make a presentation on your

company and what to say and to do on the presents

Business Complaints talks about customers complaining about

something that they want changed on that place
BUSINESS COMMUNICATION

Definition: Business communication is the process of sharing

information between employees within and outside a company

Types of Business Communication:

-Internal Upward- From a subordinate to a manager inside a company

-Internal Downward- From a manager to a subordinate within the
company
-Internal Lateral-Between workmates
-External- Between different companies

Business Methods:

There are two types

Verbal:
 In-person meetings
 Virtual meetings
 Phone calls
 Verbal presentations
 Trainings (virtual, in-person or video)
 Brainstorming sessions
 Feedback meetings
  Performance reviews

Written:
 Email
 Text messages
 Digital messages (like Slack or Microsoft Teams)
 Proposals
 Contracts
 Training manuals

BUSINESS PRESENTATION

Business presentations are a great way to sell an idea, a product, or a project

HOW TO PRESENT

1. Make a plan
Things won’t go according to plan if you don’t even have a plan in the first place.
Before building your slide deck, create an outline that includes the main points and
pieces of evidence you want to get across.

2. Choose a slide deck

Select a slide deck that matches the tone of your presentation. There are three primary
factors that can influence your deck style:

 The formality of your workplace. A good litmus test is your company’s dress
code. For example, if you wear business formal attire to work, stick with a slide
deck with neutral colors like navy, white, grey, and black, and keep your fonts
sharp. If your workplace is more casual or prizes creativity over ceremony,
consider a more colorful deck, but keep it to two to three complementary colors
 to avoid creating slides that are too busy.If you’re looking for a slide deck
that’s creative 

5. Rely on images and charts rather than text and tables

Humans process images faster than text. And, as a speaker, it’s a disconcerting
experience to see your audience squinting their eyes as they try to make out a hundred
tiny words or numbers on your slides, scribbling down as much information as they
can before you skip to the next section. 

interaction
We all dread sitting through boring presentations. And no matter how experienced a
speaker you are, there’s inevitably going to be a low-energy point of your talk during
your first dry run. 
To keep the energy up, add in a quick moment of audience interaction. There are
many different ways to re-engage listeners with participation: 

 Quiz them and have them raise their hands to vote on options.

 Ask a question.

 Have them turn to a neighbor and share one reaction to what they just heard.

 Have people stand up momentarily if they agree with a given statement.

Movement will engage attention in a new way and refresh the energy of the room,
carrying you through to the end of the presentation.

BUSINESS COMPLAINTS
How to address a complaint

Letter Must Include the following:

• Store Name and Location
• Dates of purchase of the Product and when it started having problems
• Serial and model numbers
• Copies of the receipt and/or warranties
• Your Contact Information

Structure:
• Customers’ Information
• Date
• Business Information
• Greeting
• Body
• Conclusion
• Closing
Ross Green
25th Street, Manhattan NYC 10021
October 25th 2018

Customer Service Manager Food Lovers

Park Avenue, Queens NYC 14507

Dear Sir/Madam

I am writing to bring your attention into a very serious matter with

something that happened with me two days ago. I ordered a Vegetarian
Pizza and while I was eating I realized there were pieces of chicken
inside of it..
I am a strict vegetarian, and meat can’t be part of my diet. I had shown
to one of the employees and she changed it for a new one that didn’t
contain any meat. I commented with two of my friends about the
incident and they passed through the same experience, apparently one
of the workers at your restaurant puts meat on purpose on the food of
people who can’t eat meat. Hope you take this as a serious matter.

Hope to hear back from you Sincerely yours,

Ross.