SSG

How to succeed in groups

- Listen
- Understand your role
- Actively contribute
- Ask clear questions
- Establish a professional relationship ( giú p hiệu suấ t làm việc tố t hơn )
- Communicate effectively with culturally-diverse members
- Use language effectively
- Convey a professional image
- Resolve group conflict
- Demonstrate leadership

Đặ c điểm để nhậ n dạ ng, Khó khă n mà nhó m đó gặ p phả i, Giả i phá p, Sơ đồ hoá các giai đoạ n

Slide1: giớ i thiệu

Slide 2: sơ đồ thể hiện giai đoạ n cụ thể (hình thà nh phá t triển - hiện tạ i)

Slide 3: đi và o từ ng giai đoạ n, nhữ ng vấ n đề gặ p phả i, cơ hộ i, thá ch thứ c gặ p phả i, giả i phá p

Khó khă n khiến cho loài bị diệt vong, chịu sự tấ n cô ng yếu tố tạ o nên kk, MT, đk như nà o tạ o sự pt

1. Group development stages:

Forming -> Norming -> Storming -> Performing

 Forming: Members become acquainted and consider their task

. Challenge: Balancing Individual and Group Goals.
. Members are socially cautious and polite.
. Members learn about their tasks and test personal relationships.
Primary Tension:
. The social unease that accompanies the getting-acquainted process in groups.

 Resolving Primary Tension

- Be positive and energetic.
- Be patient and open-minded.
- Be prepared and informed.

 Storming: Members compete for status and try to resolve conflict

. Challenge: Balancing Conflict and Cohesion.
 . Members compete for status and roles.
. Members openly disagree issues.
. Groups experience secondary tension.

 The frustration and personality conflicts experienced by group members as they

compete for acceptance and achievement.

 Norming: Members resolve conflicts and develop “Rules of engagement”

. Challenge: Balancing Conformity and Nonconformity.
. Groups resolve primary and secondary tensions.
. Groups develop norms or ground rules.

 Performing: Members focus energy on achieving group goals

. Challenge: Balancing Task and Maintenance Dimensions.
. Group focuses on productivity and ember satisfaction.
. Groups adapt and change if necessary.

 Adjourning: ( 1977,Tuckman and Mary Ann added the firth stage ) Members achieve the
group’s goal and may begin to disband
. Challenge: Balancing Engagement and Disengagement.
. Upon completing the group task:
- The group may disband.
- Members may leave the group for personal or professional reasons.
- Some members may take on a new group task.

2. Goal setting:
Lock & Latham
 Groups function best when goals are:
- Specific.
- Challenging but realistic.
- Accepted by group members.
- Used to evaluate performance.
- Linked to feedback and rewards.
- Allow for member growth.

Mo hinh 6C, mo hinh Smart ( Specific, Measurable, Attainable, Relevant, Time-bound )

o Hidden agenda
. Members’ private goals conflict with the group’s goals ( 1 vài thà nh viên củ a nhó m kh đồ ng
thuậ n vớ i mụ c tiêu củ a nhó m, sẽ đả o chính, có độ ng cơ ngầ m, gâ y ra khó khă n ).

3. Group norms:
  Regulations/ sets of expectation held by group members concerning what kinds of
behaviors or opinions:
- Acceptable or unacceptable
- Good or bad
- Right or wrong
- Appropriate or inappropriate

Types of norms

 Explicit norms
Put in writing or stated verbally; easy to recognize
 Implicit norms
Rarely discussed or openly communicated; not as easy to recognize

Conformity  Nonconformity

 Conformity
When members choose a course of action that group members favor and that is socially
acceptable.
 Nonconformity
When a person chooses a course of action that does not meet the expectations of the group.

Types of nonconformity

 Constructive nonconformity
Violating a norm while still support the group and its goal
 Destructive nonconformity
- Violating a norm that negatively impacts the group and its goal
- Responses to destructive nonconformity
. Accept
. Confront
. Exclude