Product: WHEEL LOADER

Model: 966G II WHEEL LOADER AXJ

Configuration: 966G II Wheel Loader AXJ00001-UP (MACHINE) POWERED BY
3176 Engine

Troubleshooting
966G Series II Wheel Loader and 972G Series II
Wheel Loader Power Train
Media Number -RENR4387-09 Publication Date -01/01/2009 Date Updated -07/01/2009

i01552016

Using Caterpillar Monitoring System to Determine Diagnostic Codes

SMCS - 7490; 7569

General Information

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 Illustration 1 g00429878

4C-8195 Control Service Tool

(1) Mode switch. (2) Clear switch. (3) Scroll switch.

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 The 4C-8195 Control Service Tool is helpful for the service person to make the proper electrical connections at the Caterpillar Monitoring System
service connector during troubleshooting. Three connectors are wired in parallel so that the service tool is usable on the different types of machine
harnesses.

Actuating mode switch (1) scrolls through the display modes of the Caterpillar Monitoring System. In the service mode or the numeric readout
mode, the actuation of scroll switch (3) allows the display to scroll. In the service mode, the actuation of the clear switch (2) allows the diagnostic
code that is shown to be cleared. In the tattletale mode, the actuation of the clear switch allows all extreme values to be cleared.

Procedure

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 Illustration 2 g00822551

Display Area Of Caterpillar Monitoring System

(4) First display. (5) Module identifier (MID). (6) Service code indicator. (7) Second display. (8) Component identifier (CID). (9) Failure mode identifier (FMI).

Illustration 3 g00824341

Use the following procedure to troubleshoot the service code information. Connect the 4C-8195 Control Service Tool to the service connector at
the fuse panel.

1. Place the Caterpillar Monitoring System in service mode (mode 3). In order to place the Caterpillar Monitoring System in service mode,
press and hold the mode switch of the control service tool. In the service mode, release the mode switch while the mode number "-3-" is
shown on the display.

Note: The service mode allows the technician to clear any service codes. The service mode will allow the technician to place any service
codes on hold for further investigation. The diagnostic scrolling mode can be entered in order to see the active service codes.

2. The service code that is shown is on hold at this time. The display toggles between showing MID (5) and CID (8) and FMI (9). When no
service codes are shown, screen (4) shows "---".

3. In order to view all the service codes, scroll through the service codes. In order to scroll through the service codes, press and hold the scroll
switch of the control service tool. The display momentarily shows MID (5), CID (8) and FMI (9) for each service code. The word "End" is
shown after the last service code in the list.

4. Place the desired service code on hold. In order to place the service code on hold, release the scroll switch when the desired service code is

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 shown.

5. Use the information from the MID in order to determine the ECM that is generating the service code. If the MID is not 082, see Electrical
System Schematic, "Module Identifier (MID) Table" of the machine that is being serviced. Use the table to determine the ECM that has
detected the diagnostic code. Then see the service manual module for that electronic control. If the MID is 082, use this Service Manual
Module to troubleshoot the diagnostic code that generated the service code.

6. Observe service code indicator (6). In service mode, the service code indicator functions as a diagnostic code indicator.

If diagnostic code indicator (6) shows "SERV CODE", then the diagnostic code that caused the service code that is shown is currently
present.

If diagnostic code indicator (6) is OFF, then the diagnostic code that caused the service code that is shown is not present at this time.

7. Refer to the test procedure in Testing and Adjusting in order to troubleshoot the service code with the same CID and the same FMI.

8. After a service code is corrected, clear the service code. In order to clear the service code, momentarily press the clear switch of the service
tool while the diagnostic code is on hold. After clearing, the display advances to the next available service code.

9. Repeat Steps 2 through 8 for the remaining service codes. Return to the normal mode when you are finished. In order to return to the normal
mode, press and hold the mode switch of the control service tool. In normal mode, release the mode switch when mode "-0-" is shown on the
display.

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