FULLFLEX

1. SCOPE AND REGULATIONS

The FullFlex terms of purchase, issue, use and duration are set out in these Regulations.
The FullFlex is offered by the same company that processes your request for a flight/train
reservation with the airline/railway operator.
This will be either:
● BravoNext, S.A. (company registration number CHE -115.704.228), with registered
office in Vicolo de' Calvi 2 – 6830 Chiasso (Switzerland); or
● Red Universal de Marketing y Bookings Online, S.A.U. (Código CICMA 1800), with
registered office in Calle Proción 1 - 28023 Madrid (Spain); or
● LMnext FR SASU (RCS Paris n. 809 437 072 - SIRET n. 809 437 072 00022) with
registered office in 14, Rue d'Uzès - 75002 Paris (France),
(hereinafter “the Company”).

FullFlex is a binding document incorporating the following contractual rights (hereinafter the
“Service/s”) in favor of its lawful bearer:
A) An electronic voucher (hereinafter “Voucher”) to the value of 90% of the price of the
air/train ticket originally purchased will be issued for use on any of the lastminute.com
Group’s websites, under the conditions set out below, as an alternative to the original ticket
to request a new booking;
B) We will not charge any handling fees in the event of voluntary cancellation or change of
booking processed using lastminute.com Group’s websites.
The above-mentioned Services are provided directly by the Company and are only available
in conjunction with the FullFlex whose purchase is completely voluntary and optional. Note,
however, that the FullFlex is linked to the main service offered by the Company for the
booking and purchase of any flight/train, with the exclusion of those flight/train tickets offered
and sold by third parties through one of the lastminute.com Group websites, which are
subject to the third party T&C’s.

2. FEATURES OF THE VOUCHER

With particular reference to the Services at point (A) above, the customer may, as a result of
the Voucher, choose as an alternative, on the conditions given, whether to:
a) use the air/train ticket purchased, travelling on the date booked (in this case, forgoing the
services of the Voucher purchased, whose services are automatically forfeited), or
b) cancel the flight/train booked and use the Voucher (purchased in advance) to request the
Company for the booking of another flight/train, on the conditions and procedures indicated
below.
Cancellation can be requested also by a single passenger of a booking. In this case, the
Voucher will be calculated in proportion to the number of passengers who cancel the
booking.
Once the cancellation has been requested, it applies to the whole booking and cannot
concern the individual leg.
The Voucher is worth 90% of the price of the air/train ticket the customer has canceled,
including taxes and carrier-imposed fees, for which the booking request and purchase were
processed on lastminute.com Group’s websites.
The value of the Voucher is calculated excluding the following costs: the price of FullFlex,
the agency fees, additional ancillary services added to your booking during the purchase
process (e.g. extra baggage, speedy boarding, assistance for web check-in, special
transport needs, etc.) and other tourist services added after the purchase (e.g. car hire,
parking, airport transfer, etc.).
The total of the Voucher cannot, in any case, exceed € 5,000.00 per booking regardless of
the number of passengers who have requested the cancellation. If the booking is subject to
changes involving a fare increase (e.g. voluntary date change, voluntary name change, add
of luggage, seat selection, etc.) the value of the Voucher is calculated on the amount of the
ticket originally booked and as unamended.
The Voucher can be redeemed only if the new flight/train is purchased from one of the
companies belonging to the lastminute.com Group, and as indicated above, excludes those
tickets offered and sold by third parties through the lastminute.com Group’s websites, which
are subject to the third-party T&C’s.
The Voucher is not a credit instrument and its nature and operation are described in these
Regulations. Further clauses, intended as a supplement to the provisions in the Regulations,
may be shown on the Voucher.
The Voucher is valid for 12 months from the date the customer is notified of its details. Once
the said term expires, the proof of eligibility issued by the Company loses any legal value for
the issuer, which shall cancel and deduct it from its accounting without any right of challenge
of the purchaser.
The Voucher cannot be combined with other Vouchers, cashback activities or promotions.

3. METHODS OF USE OF THE VOUCHER

If the customer chooses to use Option b) (cancellation of the flight/train booked and use the
Voucher) as per Clause 2 of these Regulations, he/she should write to the email address,
sent by e-mail at the purchase confirmation stage of the FullFlex, any time before the
planned departure of his/her trip.
Cancellations notified by the customer after the planned departure are considered not to
have been made with the resulting forfeiture of the bearer’s use of the Voucher. When the
customer makes this notification, the Company will cancel the booking and send the
customer the details of his/her electronic Voucher via email and within 48 hours. This will
enable the fulfillment of the Services pledged by the Company with the issue of the Voucher
and may be used by the customer, also more than once, until its value is reached. The
above-mentioned Voucher may only be used in combination with the email address used
during the purchase of the service.
It is important that the customer is aware that by electing the Option b) as per Clause 2 of
these Regulations and receiving the Voucher he/she accepts to relinquish all the rights of the
travel document and transfer them to the Company. In other words, by purchasing the
Service, the customer implicitly accepts that, following the notification of cancellation of
his/her booking, the Company automatically acquires all the rights deriving from the unused
ticket with the consequent right of the Company to exercise the customer’s rights with
reference to the airline/railway company that issued the ticket. Please note that if the
takeover of the Company in the customer’s rights is precluded due to the fact that the
providers’ refund solution is nominative (i.e. a nominative voucher), the Company will
forward the provider’s voucher to the customer. In case the amount of the provider's voucher
is lower than the FullFlex Voucher, the Company will cover the remaining part with the
FullFlex Voucher calculated by difference.

4. LIMITS TO THE EFFECTIVENESS OF THE SERVICE

The customer acknowledges and accepts that the possibility of cancellation prior to the
scheduled departure of the trip and the issuing of the Voucher is, however, subject to the
fact that none of the following conditions have occurred:

● the airline or railway company has cancelled the flight or itinerary;

● the airline or railway company with which the booking was made has blocked
operation of the flights and/or trains or declared bankruptcy;
● events such as war, earthquakes, environmental phenomena comparable to natural
disasters, epidemics and pandemics declared by local and/or international
institutional bodies, transmutation of atomic nuclei phenomena and radiation ​at either
at the departure or arrival sites occur;
● strikes, revolutions, uprisings or ci​vil disorder, looting, acts of terrorism and vandalism
at either the departure or arrival sites occur.

In these cases, the cost of the FullFlex service is not refundable.

5. APPLICABLE LAW

The relationship between the customer and the Company is disciplined by domestic law of
the consumer's residence or domicile. The parties agree that the resolution of any dispute
that may arise between them as a result of these conditions and the relationship established
between them shall be subject to the exclusive jurisdiction of the consumer's residence or
domicile.

6. RIGHT OF WITHDRAWAL

The customer in his/her capacity as consumer has the right to withdraw from the FullFlex
purchase contract within twenty calendar days (‘Withdrawal Period’), with no obligation to
provide any reasons and without incurring any costs. The Withdrawal Period begins on the
day the customer receives the confirmation email for the FullFlex service. The withdrawal will
be valid for all passengers benefiting from the use of the FullFlex service. The right of
withdrawal is excluded if the FullFlex service is used. Under no circumstances the right of
withdrawal can be exercised after the scheduled date of departure of the outbound flight.
In order to exercise the right of withdrawal, the customer must inform the Company, prior to
the expiry of the Withdrawal Period, of his/her decision to withdraw from the FullFlex
contract, by writing to the Company at its registered office or by emailing
withdrawal@en.customer-travel-care.com​. In the communication of withdrawal, the customer
is requested to indicate the number of the booking (as shown in the aforesaid confirmation
email) for which he/she intends to exercise his/her right of withdrawal. Since the burden of
proof regarding the exercise of the right of withdrawal prior to the expiry of the Withdrawal
Period is with the customer, it is in the interests of the customer to make use of reliable
means when communicating his/her withdrawal to the Company.
If the customer withdraws from the FullFlex contract, the Company will reimburse the
customer for the total amount paid within 14 calendar days from the day that the Company
was informed of the customer’s decision to withdraw from the contract. The reimbursement
will be made through the same method of payment used by the customer for the initial
transaction. If the withdrawal is not exercised in compliance with the provisions of the
applicable legislation, the contract will not be terminated and, as a consequence, it will not
give the customer any right to reimbursement.