Q.

A point of view statement has three elements user, insights, and Needs
during empathize mode
Q. Long Exhales activates our Parasympathetic Nervous System
Q. Design thinking is Non Linear and Iterative Approach
4. Design thinking starts with People , It’s a simple mindset shift
5. What is Mindfulness?
6. Design thinking Across Back Forth phases
7. The key empathetic Listening is being completely present in the moment. –
TRUE
8. In which phase of design thinking are low fidelity and High Fidelity tools
used?
-- Prototypes
9. Design thinking is a mix of Desirability , Feasibility and Viability.
10. A few traits that a good problem statement should have _____
-- i) It should be human centered
ii) it should be broad enough for creative freedom
iii) It should be narrow enough to make it manageable
11. More than what you need to build successful innovation is about
-- Where you need to sell it?
12. Design thinking starts with People
13. In design thinking Prototype combines a human needs with a motivation for
that need
14. To effectively implement design thinking , don’t wait for senior approval. –
True
15. What are some characteristics design thinking team should process:
A. Experimentation B. Collaboration C. Optimism 4.Human Centric
E. Experience Focused
Design thinker's characteristics (Brown, 2008)
• Balances feasibility, viability and desirability
• Empathic
• Experimentalistic
• Optimistic
• Collaborative and teamwork

Design thinker's characteristics (Brown, 2008)

• Balances feasibility, viability and desirability
• Empathic
• Experimentalistic
• Optimistic
• Collaborative and teamwork

Design thinker's characteristics (Brown, 2008)

• Balances feasibility, viability and desirability
• Empathic
• Experimentalistic
• Optimistic
• Collaborative and teamwork

Design thinker's characteristics (Brown, 2008)

• Balances feasibility, viability and desirability
• Empathic
• Experimentalistic
• Optimistic
• Collaborative and teamwork

Design thinker's characteristics (Brown, 2008)

• Balances feasibility, viability and desirability
• Empathic
• Experimentalistic
• Optimistic
• Collaborative and teamwork
16. Touchpoint is a summary of all the interactions a customer has with the
organization through different
17. Phase of Design thinking :
Empathise, Define, Ideate, Prototype, and Test
18. Which of the following question is Open Ended??
-- What is your favourite thing about riding bus?
19. Prototype can take several format:
- Paper Prototype
Sketches
Lo-Fi Prototype
Hi-Fi Prototype
Q. In which phase of design thinking do u gather quantitive and Qualitative data
about your User?
-- Empathise
21. Prototypes usually go from Open to specific.
-- True
22. A point of view statement is meaningful and Actionable
23. Scamper and Braindump are commonly use tools for design thinking phase?
-- Ideate
24. The goal during Ideation is ______ and not on Workability
25. Which statement about mindfulness is true
-- Mindfulness is being aware and being in the present
26. What do you think “How Might We” Question Represents?
When you’ve defined your design challenge in a problem statement which is
also known as Point Of View (POV), you can start opening up for ideas to
solve your design challenge by asking “How Might We”. Instead of saying,
we need to design X or Y, the “How Might We” method in Design Thinking
explores new ideas and solutions to a specific design challenge.
27. The act of making sense of all data is known as SYNTHESIS
One way of making sense of your data is to share with your team the most
inspiring stories you’ve heard from the people you’re designing for. Think
about user stories or experiences that have stuck with you: stories which
surprised you, made you curious, or verified or falsified your assumptions.
28. Research method is an Unstructured process for Collection Data – False
Q. How Mindfulness related to Design Thinking ?
Ans: Helps you to see the Big Picture
Enables you to focus on your User

NOTES:::

The Define mode of the design process is all about bringing clarity and focus to
the design space. The goal of the Define mode is to craft a meaningful and
actionable problem statement – this is what we call a point-of-view.

The Define mode is sense-making. It results in your point-of-view (POV): the

explicit expression of the problem. The Define mode is also an endeav or to
synthesize our findings into insights.

Q. As a leader on a design thinking team, you used the questions of Who, What,
Where, and Why to focus your team on a product design. Why did you identify
these particular questions?
 These questions help you understand why existing products do not
provide appropriate solutions.
 These questions help you design a new product that is an improvement
over an existing product.
  These questions determine the reasons why customers choose a particular
product.
 These questions help frame a problem so the design team can come up
with solutions.
Q. Why is empathy an important part of design thinking?
 If you include empathy in every step of the design process, it will be
reflected in your products.
 In order to design products that customers will be interested in, you have
to understand what your market demands.
 In order to tailor a solution to your customers' problems and needs, you
have to understand those problems and needs.
 If you have a culture of empathy that tells customers you care about them,
you will be perceived as the company they will want to buy from.
Q. The cycles of testing, learning, and refining are a vital feature of design
thinking, and are intended to _____.
 integrate your customers throughout the design process
 develop a schedule to meet your customers' needs
 create prototypes your customers can understand
 focus your design team on what improvements need to be made
Q. How does ideation focus design thinkers?
 It leads them to develop solutions that are tailored to customer problems.
 It leads them to categorize customers, and then provide products for those
customers.
 It leads them to a range of solutions that can fit any problem.
Q. How does design thinking provide value to customers?
 by learning what works and what does not
 by reducing the risk of developing new products
 by setting a business apart from its competitors
 by fitting products to customer needs
Q. During Ideation, Focus on Novelty over Revelence.
-- True
Q. Your Empathy map should be compute
Ans: 1. What the user says and does
2. What the user Thinks and Feel
3. What the user will do in the future

Q. Which of the following captures the essence of design thinking?

1. Making based

2. Problem solving

3. Multidisciplinary
Adopt to deliver Human cantered Solution

Q. What is the use of Empathy Map?

Ans: Places the user in his/ her contex(Surrounding)

Depends your understanding of the user

Q. There could be multiple reason for one unmet need. – TRUE

Q. In Which phase design thinking gets into hypothesis Creation? – Define

Q. One Advantage of low Resolution Prototype over High Fidelity prototype is :

-- It is a quick and cheap way of ensuring you are on track

Q. Design thinking is about encouraging and managing Ambiguity.

TRUE

Q. In which phase of design thinking do we frame “How might we” Statement?

Define

Q. What is persona in design thinking

-- It define individual user

-- Point of Reference in a target Audience

Q. Why do we give attributes to our personas?

-- To make them Believable

-- To represent the Observation noted

Q. Journey map is a Visualization of the experience a user with organisation,

product, brand or services over a time and various Channels – TRUE

Q. What is the significant of Test in the design thinking process.

-- To offer opportunities to reflect and learn

-- To Elisits feedback from the user

Q. DEFINE is the act of making sense of all the data you ve gathered unpacking
synthesising coming up with insights and then farming/refarming all of into
problem statement

Q. Which of the following are commonly used tools for Clustering and
shortlisting ideas?

a. Six sigma

b. Six Thinking Hat

c. Wizard of OZ

d. Wireframe

Q. In Design thinking while Building a product you focus on a _____Small

number of group

Q. When you begin to ideate , focus on quality of ideas first. -- FALSE

Q. Ideation is important to prevent the team from building the first solution that
coms into mind.

NOTE: Ideation is the mode of the design process in which you concentrate on idea
generation. Mentally it represents a process of “going wide” in terms of concepts and
outcomes. Ideation provides both the fuel and also the source material for building
prototypes and getting innovative solutions into the hands of your users.”

In Ideation sessions, it’s important to create the right type of environment to help create a
creative work culture with a curious, courageous, and concentrated atmosphere. Instead of
using a boardroom with the CEO sitting at the head of the table, Design Thinking and
Ideation sessions require a space in which everyone is equal.

How does Brainwriting help a group ideate effectively?

By asking participants to grow and improve on one another’s ideas, Brainwriting
helps a group ideate effectively and brainstorm better ideas. You can even make this
a virtual brainstorming activity by using an online whiteboard and have participants
pass post-its to the working spaces of their partners.

What should a facilitator do in an ideation workshop?

With the right approach, a facilitator can ensure an ideation workshop is a success
by balancing brainstorming techniques, idea development and evaluation, all with a
set of rules that can promote creativity while limiting roadblocks.
The final point-of-view has to combine these three elements – user, need,
and insight – as an actionable problem statement that will drive the rest of your
design work.

A good point-of-view is one that:

 Provides focus and frames the problem

 Inspires your team
 Informs criteria for evaluating competing ideas
 Empowers your team to make decisions independently in parallel
 Captures the hearts and minds of people you meet
 Saves you from the impossible task of developing concepts that are all
things to all people