Design thinking is a mindset.

True X

False

The following are qualities of a good Design Thinking Leader, except ________.

Communicating ideas

Collaboration

Sticking to a single idea x

Framing problems

Design Thinking is a _______ centered way of solving a problem.

Business

Product

Profit

Human X

Which technique is used in prototyping to build successful prototypes?

never fail

build quickly x not ok

fail fast x

fail always

Trust and Empathy within the team are built by the _______ activity.

Team collaboration

Team discussion

Worksheet filling

Team leap x

Which is the technique used to align the team on a common goal quickly?

Project Briefing

Mission Countdown x

Mission Document

Mission Control
Trust and Empathy within the team are built by the _______ activity.

Team collaboration

Team leap x

Team discussion

Worksheet filling

Design thinking is a linear and traditional method of Problem Solving.

True

False x

What are the two things that the teams generally forget during idea generation?

socializing, delivery x

socializing, empathy x ??

developing, producing

defining, socializing

What is the most important skill of a Design Thinking Leader?

Empathizing x

Idea creation

Confidence in one's judgment

Controlling the team

The following are stages in the design thinking process, except _________.

Prototyping

Ideation

Production x

Empathy

Which tool is used to measure the customer relationship?

InVision

Relationship Framework x

UiPath

Data Platform
UX and UI are the same.

True

False x

What are the three key points in a Relationship Framework?

consistency, dedication, knowledge

breadth, depth, knowledge

breadth, depth, consistency x

breadth, depth, vision

What are the two types of Prototyping?

Paper-based, Computer-based

Low fidelity, High fidelity x

Simple, Complex

Real, Conceptual

Customer Experience (CX) is the ________.

Number of Customers

Customer Behaviour

Quality of the product

Customer Interaction with the organization x

What are the two methods suggested by Edward De Bono for thinking out of the box?

Reading, Writing

Listening, Speaking

Learning, Practicing

Lateral Thinking, Six thinking hats x

Customer Experience is applied only to IT organizations.

False x

True

Touch points are _______.

Different forms of interaction between the Consumers and the Organization x

The organization's customer care

Customer feedbacks

Mobile applications

Which of the following best describes prototyping?

Creating new products

Designing models

Experiencing concepts in real life x

Designing products

Which of these is a component of a good Customer Experience?

Learning

Decision Making

Archetypes x

Lateral Thinking

Data Prototyping is similar to Design Prototyping.

False

True x

A journey map is the ________.

Organization's journey

Customers' interaction journey x

Products' journey

Design Thinking process

______ prototypes are built using papers, stickers, or any readily available
materials, and are not necessarily working.

Data prototyping

Data driven prototyping

High fidelity

Low fidelity x
Framing the problems, allowing experimentation, communicating ideas, and
collaborating with the team are the qualities of a ________?

Consumer

Business owner

Team member

Team Leader x

What are the two prototyping techniques using data intelligence?

Data analysis, Data Science prototyping

Data prototyping, Data driven prototyping x

Data driven prototyping, Data analysis prototyping

Data prototyping, Datatype prototyping

Justinmind is a tool used for ______ type of prototyping.

Data analysis

Data

Data driven x

Data-based

_______ is a methodology in which each prototype is built in quick iterations by

learning from the previous failure.

fail always

never fail

fail fast x

fail often

______ describes the journey from defining the needs of the customer to delivering
the final solution.

Prototype

Design

Journey Map x

Flow chart