Resume

Debmit Dutta
ITIL®, CSM®, AWS®
Phone: 9051616096 / 9836065834
Email:debmitd@gmail.com

Profile Summary
➢ Working with Ericsson as Head M2M/IoT project delivery and services.
➢ Overall experience of 17+ years in leading telecom delivery/projects. With expertise in:

✓ Technical Project Management & process consultant.

✓ Service Delivery Management and Customer Engagement.

➢ Innovative & profit oriented individual with demonstrated success in operations, cost reductions,
process implementation, enhancing customer value presentation. A leader with excellent
communication, negotiation and relationship building skills.

PROFESSIONAL SKILLS/Certifications

Key Skills Trainings and Certifications

Service Delivery & Operations ➢ AWS Certified Solution Architect:
Credential ID: 4MSFW5YBCMEQ1SW4
Key Account Management ➢ Completed PMP from Simplilearn: exam
pending
Incident Management ➢ CSM Certified in 2019:Certification ID
922402
➢ ITIL V4 Foundation:GR671022435DD
Solution Design & Delivery ➢ Successfully completed Huawei NMDP
program in 2011/2020
Operations & Service Delivery
Technical Trainings:
Process Improvement using tools such as ➢ 5G Cloud Core Architecture Advanced
JIRA training.
➢ 4G VOLTE: Complete design and
Team Building & Leadership solution
➢ Training on Dockers & Containers in
Ericsson
➢ HUAWEI CLOUD Architecture Solution
➢ G9/C9/WCDMA CS training from
Huawei in Huawei training center.
➢ Siemens :Basic GSM
➢ 2G SYSTRA training NOKIA

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 Organizational Experience
PRESENT:
Company Ericsson India Private Limited
Designation Head M2M Services
Employment Duration 07.01.2021 – Till date

Responsible for end to end delivery in diverse B2B & B2C scenarios for Airtel IoT/M2M ecosystem.

➢ Responsible for a scalable end-to-end delivery and deployment of IoT ecosystem including design
and real-time data processing, analysis & application.
➢ Lead and evangelize standards, methodologies, practices in line with global best practices for
M2M scenario using international standards and vendor practices.
➢ Identify and manage risks thereby ensuring smooth project execution. Implementing PDCA
(Plan, Do, Check, Act) cycle, suggests process improvements to enhance project performance
➢ Work with various stakeholders such as Engineering Manager, Technical leads & developers to
ensure seamless execution of requirement management processes, and any new design.
➢ Work in Iterative model of design & development to ensure smooth progression of IoT/M2M
platform capabilities with stability.
➢ Stay connected to product evolution through Product Managers and ensure architect is in line with
future product roadmap.
➢ Establish strong client relationship through bi-weekly Governance .Discuss and mitigate
operational gaps.
➢ Manage deliverables such as estimation, design and quality control in M2M platform.
➢ Keep abreast of any latest technology and industry trends, and any updates in statutory rulings that
may impact IOT/M2M business portfolio.

PREVIOUS:
Company Huawei Telecommunications India Pvt., Ltd.
Designation DGM CLOUD CORE operations
Duration Aug-2016 to Dec-2020

As part of business decision SEA RTAC was formed to provide cost effective on time technical/operational
support to 10 SEA countries. Technical support center and management setup was done with team HC of
115 resources. As Head of Core technology my key responsibilities were:
➢ TAC process preparation and cost optimization based on baseline resource.
➢ Overall responsibility for the day-to-day operations of managing Cloud Services including new
feature deployment and upgrades, system setup, system administration, monitoring, incident
resolution, problem management, configuration and change management, service desk, security
management and monitoring, capacity planning, availability management, disaster recovery and
routine update of services.
➢ Create and maintain strategies related to Cloud core service delivery throughout the enterprise
ensuring all performance KPIs and cost curves are closely managed.
➢ Work closely with IT security team to ensure 100% adherence to Company CLOUD privacy
policies
➢ Oversee and direct the timely evaluation, qualification, and implementation of new features
products, tools, and related applications s as it pertains to the Cloud environment.
➢ Plan and implement man power budgeting as per existing scenario.
➢ Discuss execute new business opportunities with Rep office through risk management tool.
➢ Smooth collaboration with relevant stake holders for quality control in case of deployment and
delivery of CI/CD environment
➢ Expertise in coordinating planned changes with customer service, change management, and
operations with deep business process knowledge and change management acumen; have
seamlessly led diverse teams across large scale processes.
➢ Visit Rep office customers quarterly to ensure establishment of effective business relation with
them.
➢ Oversee design and deployment of advanced mobile solutions such as LTE,EPC,VOLTE,VOWIFI
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Project Telenor Transition Project
Designation Transition Project Manager
Duration Nov 2015 to Aug 2016

This project was aimed to transit managed services operations of Telenor to Huawei from previous
vendors. Detailing Project Scope, Handover checklist, creating Communication plan & Governance
structure, drafting initial Transition plan & Milestones and Transition management office set up.

➢ Prepared handover/takeover (HOTO) checklist for CS Core domain, collected data and informed
stakeholders.
➢ Ensured client documentation & records were updated and collaborated with stakeholders
regarding deadlines, responsibilities, monitoring, summaries and status report.
➢ Managed risks relating to new, changed or retired services.
➢ Planned and managed the capacity and resources required to manage service transitions.
➢ Ensured that services can be managed, operated and supported in accordance with constraints
specified during the service design stage of the project lifecycle.
➢ Prepared and represented weekly and monthly status reports to internal and external stakeholders.
➢ Recorded all labor / man-hours used on the project and ensured all timesheets were received and
processed in a timely manner.
➢ Planned and coordinated for automation to be implemented in day to day NOC operations.
➢ Lead for planning, directing, and monitoring all system installs, upgrades and decommissioning of
all voice and data systems and services.

Project BSNL NGN C5 IMS Transformation

Designation Project Manager Core
Duration Feb 2014 to Nov 2015

As Project Manager of more than 100K USD for BSNL NGN C5 IMS, main responsibility is to deliver on
the core end as per the customer requirement timely in the closed time frame.

➢ Full responsible for deployment, management and maintenance of E2E CLOUD EPC nodes.
➢ Developed personnel policies and procedures & Assisted in policy and procedure establishment in
telecom engineering dept.
➢ Design Risk mitigation and contingency plan for CLOUD EPC nodes.
➢ Partnered with network security to implemented standard network security policies and procedures
➢ Successfully managed Project Life Cycle and processes and initiated solutions for reducing cost
for projects.
➢ Designed Engineering database to incorporate into the Liberty Database for tracking and reporting
purposes from an Engineering effort
➢ Managed Low Level Design meetings with Engineering, Architect, and all stakeholders to ensure
QoS as well as the architectural network variables were implemented ensuring clean transitions.
➢ Track and report on all open voice/data circuit requests and drive timely installations
➢ Generate and deliver consolidated status reports for the central leadership
➢ Create, implement and document standard operating procedures (SOPs) and processes within the
network delivery space

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Project Delivery for Key A-TIER Accounts
Designation Software Delivery Manager Core Networks
Duration Jul-2011 to Feb 2014

As a Delivery manager for core domain responsible for Software/Hardware Rollout projects across
different provinces PAN India for A-TIER Operators.
➢ Led and managed team of 17 Core networks professionals for providing robust support in CLOUD
core nodes for Accounts such as TATA, IDEA, RELIANCE respectively and Customer interface
for all deliverables for these accounts.
➢ Managed end to end customer service delivery, including monitoring & measuring service
performance, customer engagement, and escalation of issues and requests, business analytics,
identifying process improvement and customer communication.
➢ Responsible for developing of software i.e patch & version and get it tested, continuity as per the
needs of the client and for the reporting processes within the organization.
➢ Governance meetings with customer for gap mitigation.
➢ Responsible for RCA's, detailed implementation plans, project schedules, test plans/scripts,
communication plans, logistical coordination between several organizations, and reporting status
to a cross-functional and multi-faceted framework team.
➢ Driving the competency development of resources, ensuring process adherence
(Standardization and Re-Usability) & prioritization of work allocation, thus leading to
Timely deliveries, with high customer satisfaction.
➢ Lead the Technical team to provide system administration support, network configurations and
Troubleshooting for major Telecom operators.
➢ Reducing business impact of outages by effective escalation/incident management as per the need
of the client for the resolution of the issue in the maintenance window time frame only

Project TAC AMC Project

Designation Change Manager
Duration May-2006 to Jul 2011

As a Technical change manager for core domain worked as end to end specialist for Core products in both
CPCI and ATCA platforms. Supported all major GSM operators in India.

➢ Responsible for end to end delivery of assigned change initiatives.

➢ Conduct impact analyses, assess change readiness and identify key stakeholders
➢ Apply change management processes and tools to create a comprehensive strategy to support
Adoption of the changes required by a project or initiative.
➢ Manage the design, development and delivery of communications.
➢ Create deliverable for the five change management levers: communications plan, sponsor road
map, coaching plan, training plan, resistance management plan.
➢ Develop and implement change management strategies in conjunction with change sponsors
addressing individual, team and organizational requirements.
➢ Prepare and present cost optimization plans to customer for implementation of upgrades and
updates.
➢ Implement automate processes for improvement of efficiency in upgrades

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Company Nokia India Pvt Ltd
Designation Engineer-NSS
Employment Duration OCT 2005-Apr 2006

Responsibilities:
➢ Worked as key technical member in swapping of Siliguri MSC from Siemens system to Nokia
system. Played key role in implementation of the MSC swap.
➢ Integrating different network nodes to the MSC (Planning & creating database from Switch Side).
➢ Diagnosis and troubleshooting of faults generated in MSC.
➢ Database creation for PSTN and Mobile operators.
➢ BSC integration.

Company Siemens India Pvt Ltd

Designation Engineer-NSS
Employment Duration Jun-2004 to Sep-2005

Responsibilities:
➢ Creation of Interworking database for BSC, HLR, MSC, PSTN, SMSC & Intelligent Network
(SCP
➢ Integration of new systems and services of Value Added Services like CRBT.
➢ Network Configuration Management as per changes requested from Planning and Performance
Department.
➢ Operation & maintenance of Core GSM nodes Siemens D900 MSC/HLR (SR9, SR11, SR13.

Achievements
➢ Received Gold Medal for Best SME in 2016.
➢ Received Honor Award for being the best employee of the year 2013
➢ Chosen as the Future Star by employees 2020/ 2019/2018/
➢ Employee of the year 2011.
➢ Project awards for supporting Vodafone NGN operations.

Educational Qualification

➢ BTech. in ETE– 1st. Class (75.52%)

➢ Higher Secondary– 77.4% (Science Stream)
➢ Secondary-85%

Personal Information
Passport - Passport is of Republic of India,
Will expire in year 2024.
Permanent - 64/98A Khudiram Bose Sarani
Address Dutta Bagan Milk colony
Kolkata -700037

Debmit Dutta

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