Role Description Template

Role: Senior Documentation Officer (Technical/Corporate)

Business Group: Safety & Assurance
Business Branch: Safety Services
Unit: Documentation Services
Manager: Documentation Services Manager
MOR: Manager, Safety Services
Classification/Size ASA6
of Role
Location: Canberra
1. What is the The Senior Documentation Officer is responsible for the provision of
purpose of the documentation and related services to the operational, technical and corporate
role? areas within Airservices Australia.
The position provides services related to documentation production, configuration
management, delivery, client support and will lead research on documentation
issues of a complex or technical nature. In addition the position maintains and
monitors documentation compliance requirements to organisation standards and
procedures and is primarily focussed on the Engineering, Operational and
Corporate areas.
2. What • Ensure the compliance with documentation standards, processes and
contribution does procedures
the role make?
• Ensure quality services are delivered within agreed KPIs
• Develop, implement and embed approved process improvements in services,
work practices, procedures and standards in a controlled and timely manner
• Contributing to a standardised service and delivery
• Deliver on key objectives/services in a changing environment
3. What are the role Technical Accountabilities:
accountabilities?
1. Address complex documentation and technical issues as required
2. Coordinate, develop and maintain online documentation requirements and
associated intranet services and investigate new technologies in the
provision of documentation related services
3. Ensure documentation configuration control, documentation repository
management and data integrity processes meet business requirements and
are applied consistently
4. Liaise with internal and external stakeholders regarding documentation
management practice and processes
5. Contribute to and enhance performance and efficiency of work practices
within the documentation unit
6. Contribute to the development and implementation of approved
documentation and processes
7. Maintaining document management processes, procedures and guidance
material

Approval Authority: Manager, Safety Services Issue Date: 25 October 2012

Doc No Page 1 of 4 Issue No: 1
 8. Design, development and promotion of approved documentation
processes, practices and products
9. Application of technology based solutions for the production, management
and distribution of documentation
10. Engage with internal and external stakeholders to determine opportunities
for enhancing the effectiveness and efficiency of documentation
management practices, processes and services
People Accountabilities:
1. Provide education and consultation in regards to documentation
management practices, processes and mentor unit staff members as
required
2. Supervise a small team or individually documentation officers as required
3. Establish and maintain effective working relationships with other team
members, customers and immediate manager
4. Ensure own technical skills remain current in a changing environment
5. Mentor team members as required
6. Team member performance
Planning/Scheduling Accountabilities
1. Planning/scheduling self workload
2. Work assignment to ensure consistent KPI achievement
3. Customer reporting
4. Coordinate team meetings and communications
4. Authorities/ Nil
Delegations
5. Key Interfaces Who: Nature of interaction (incl. relative accountabilities
and Relationships: and contributions):
(Relationships with Contact with the full range
other internal roles of Airservices staff at all
and external levels can be expected as
stakeholders which the position deals with all
are critical to types of Airservices
ensuring role internal documentation
effectiveness e.g. requirements.
Advisory,
coordination; support Authors, Production and application advice and assistance
and give specifics) documentation/NRFC
Support and direct service provision to ensure
coordinators
operational documentation and associated online
outputs are delivered
Design and production of templates and guides
Documentation authorities Support, coordination, advisory role for document
management and production issues
Document management service provision
Web site maintenance

Approval Authority: Manager, Safety Services Issue Date: 25 October 2012

Doc No Page 2 of 4 Issue No: 1
 Airservices management Advisory, support and service provision
Key external stakeholders Advisory, service provision and coordination as
include regulatory bodies required
and external service
providers and suppliers.
6. Key Performance • Delivery of services is within a timely manner and within agreed
Indicators (KPI’s) timeframes/KPIs
• Safety, compliance and standards of delivered services
• Services are both maintained to a high standard and meet business
requirements
• Customer satisfaction
7. Knowledge, 1. Demonstrated sound knowledge of documentation Essential
Skills & management and distribution control requirements and Desirable
Experience: practices, including the ability to develop and implement
process improvements
(What incumbents
require to be 2. Demonstrated understanding of the significance of Essential
successful in the documentation management in maintaining aviation safety Desirable
role;these should
match the 3. Demonstrated experience in document management or Essential
Knowledge and quality management, preferably in a high reliability Desirable
Experience documentation environment.
requirements) 4. Well developed liaison and interpersonal skills and the Essential
ability to establish and maintain effective working Desirable
relationships
5. High standard of oral and written communication skills Essential
Desirable
6. Excellent organisational skills and the ability to work quickly, Essential
accurately and effectively both as a team member and Desirable
individually in an environment with changing priorities
7. A proven ability to exercise high levels of initiative and Essential
judgement in both an independent and team situation Desirable
8. Experience in web content publication and maintenance Essential
Desirable
9. High level of skills in the use of software tools and Essential
applications used in a documentation Desirable
management/production environment
10. Demonstrated high level of analytical and conceptual skills Essential
with demonstrated organisational ability and problem Desirable
solving skills
11. Demonstrated experience in the supervision of staff Essential
Desirable
8. Qualifications: 1. At least 3 years experience in a high reliability operational Essential
documentation production/management environment Desirable
(List all essential
qualifications first) 2. Relevant tertiary qualifications and/or demonstrated Essential
documentation/data management experience Desirable

Approval Authority: Manager, Safety Services Issue Date: 25 October 2012

Doc No Page 3 of 4 Issue No: 1
Approval Authority: Manager, Safety Services Issue Date: 25 October 2012
Doc No Page 4 of 4 Issue No: 1