JEREMY BURNS

jeremylaneburns45@gmail.com |  248-821-1414 |  Round Rock, TX 78664

Summary
Seasoned Executive Assistant/Office Manager (internal IT infrastructure training and admin) bringing over 15 years of
experience in fast-paced settings delivering exceptional systems for [Administrative and IT industry needs. Effective at
coordinating work of diverse teams to produce innovative designs. Highly organized, performance-oriented and
customer-driven.

Results-focused professional.

Proactive leader with strengths in communication and collaboration.

Proficient in leveraging multi-tier executive administrative assistance roles and support functions with an emphasis on
large office operations and budgeting.

Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Communicative and team-oriented with proficiency in multiple office and back office software and systems.
Proven history of fostering cohesion and team building to meet group, individual and management objectives.

Skills

 Project management  Critical thinking

 Infrastructure planning  Time management
 Expense analysis  Decision-making
 Business development support  Work ethic
 Project coordination  Microsoft Office
 Communication  Project planning

Experience

Self Employed Web | Detroit, MI  Constructed, installed and tested customized configurations based on
IT Consultant numerous platforms and operating systems.
01/2005 - Current  Performed diagnostics, isolated problems and fixed electronic hardware
components by testing and exchanging to ensure functionality.
 Teamed with cross-functional team and R&D group to perform root cause
analysis on hardware design issues identified through prototype build
outs.
 Evaluated interfaces between hardware and software, testing performance
requirements.
 Applied corrective hardware solutions as problems arose and provided
end-user training to enhance operations.
 Evaluated local area network (LAN) and wide area network (WAN)
performance data to verify availability and speed, identifying network
problems.
 Installed and repaired network cables, including fiber optic cables, Ethernet
cables and other networking cabling and conduits.
 Installed wiring, cabling and devices to establish, repair and improve
network operations.

Pinnacle, An American Management
Services Company | Detroit, MI
Executive Assistant to the RVP
03/2005 - 03/2011
 Trained team members and users in newly implemented and emerging
technology to enhance business productivity.
 Configured all hardware devices and software settings to optimize
network performance.
 Imaged OS and software deployments throughout system and addressed
any implementation concerns.
 Troubleshot and resolved issues with peripheral devices such as printers
and copiers for end users.
 Received and prioritized support requests to maximize resource utilization.
 Updated and reconfigured existing and new computers with current
software and operating systems.
 Documented all facets of technology department operations, including
network infrastructure, licenses and FAQs, facilitating consistent responses
and team operations.
 Set up meeting and event logistics for senior management, including
executives and board of directors.
 Conducted required research, documentation and reports for executive
team, board members and stakeholders.
 Tackled and addressed top-level, high-priority issues while maintaining
professional administrative discretion.
 Entered customer information and updates in database system to track
leads, interactions, relationships and propel sales opportunities.
 Verified operation of office equipment by completing preventive
maintenance requirements and calling for repairs.
 Originated invoices, reports and proposals using QuickBooks.
 Conceived, prepared and launched special projects to support multilevel
housing assistance programs.
 Restocked office and break room supplies to maximize team productivity.
 Obtained signatures for important financial and legal documents.
 Coordinated customer-facing webinars, including developing relationships
with vendors, tracking customer attendance and post-webinar follow-up.
 Detailed and arranged logistics for conferences and seminars, including
travel arrangements and venue reservations.
 Researched topics of interest and culled gathered information to produce
concise reports.
 Ordered catering or restaurant delivery to offer food and beverages to
meeting and conference attendees.
 Oversaw executive schedules for team of six Regional Investment
Managers and one Regional Vice President..
 Worked closely with auditors during review process, providing clerical
support and completing assigned tasks.
 Revised and maintained master calendar for client appointments.
 Opened, read and wrote answers to routine letters and correspondence for
executives.
 Attended conferences in person and via e-conference format to represent
organization and executives.
 Delivered optimal administrative, customer service and case management
support through assisting high level executives with everything from basic
calendering to complex human resource challenges (client facing and
internal infrastructure).
 Represented Regional Vice President to executive clients, VIPs, investors
and board members.
 Supported marketing and advertising efforts by creating marketing
 materials such as email blasts and RFPs (Requests for Proposals).
 Arranged appropriate travel, visas, agendas, necessary contacts and other
information for executive travel to multiple locations, nationally.
 Participated in frequent communication with other administrative team
members, human resources and finance department on special projects and
events.
 Processed executive subscriptions, license renewals, continuing education
requirements and membership renewals.
 Crafted proposals and memos using desktop publishing and word
processing software.
 Orchestrated Board of Directors meetings and created agendas and
meeting materials.
 Compared information and coordinated with other Executive Assistants to
arrange accommodations, transportation and personal assistance,
providing logistical support to visiting executives.

Education and Training

Oakland University | Rochester, MI
Associate of Science in Information Technology
05/2011

Veteran
United States Army (1994-1998)
31 Romeo (multi-channel systems operator maintainer)