SPEAKER 1

At one point in time, IQ was viewed as the primary determinant of success. People with high IQs
were assumed to be destined for a life of accomplishment and achievement.
However, i realize that high intelligence was no guarantee for success in life .
Psychologists Peter Salovey and John D. Mayer, two of the leading researchers on the topic, define
emotional intelligence as the ability to recognize and understand emotions in oneself and others.
This ability also involves using emotional understanding to make decisions, and solve problems,
Why is emotional intelligence such a valued workplace skill? According to one survey of hiring
managers, almost 75% of respondents suggested that they valued an employee's EQ more than IQ
Emotional intelligence is widely recognized as a valuable skill that helps improve communication,
management, problem-solving, and relationships within the workplace. Research has found that
individuals with strong leadership potential also tend to be more emotionally intelligent, suggesting
that a high EQ is an important quality for business leaders and managers.
It also affects overall performance on the job. Other studies have linked emotional intelligence with
job satisfaction.For example, one insurance company discovered that EQ could play a vital role in
sales success. Sales agents who ranked lower on emotional intelligence abilities such as empathy,
initiative, and self-confidence were found to sell policies with an average premium of $54,000.
Agents who ranked highly on measures of EQ sold policies worth an average of $114,000. Our
emotional skills have a direct and important bearing on our relationships with others. We need to
understand our feelings, where they come from, and how to properly express them. We will not
maintain healthy relationships unless we can control our emotions, communicate our feelings in a
constructive manner, and understand the feelings of others. Also There is a direct connection
between our emotional health and our physical health. If our lives are filled with stress, our physical
health suffers. It has been estimated that well over 80% of our health problems are stress-related.
We experience stress primarily because we are not comfortable emotionally. We need to
understand the link between our emotional health and our physical health. 
 
SPEAKER 2
Researchers have suggested that emotional intelligence influences how well employees interact with
their colleagues, and EQ is also thought to play a role in how workers manage stress and conflict. It
also affects overall performance on the job. Other studies have linked emotional intelligence with
job satisfaction. People with high EQ will make better decisions and solve problem, keep cool under
pressure, resolve conflicts, have greather empathy, listen reflect and respond to constructive critism
meanwhile people with low EQ will play role of the victim or avoid taking responbility for errors,
have passive or aggressive communication styles, refuse to work as a team, and are overly critical of
others or dismiss other's opinions
Researchers in the Center for Creative Leadership discovered that deficits in Executive emotional
competence, mainly, change management, team work, and interpersonal relations were the primary
causes of personal and company failures. Obviously, EQ helps companies and employees improve
performance, productivity, sales, customer service and other areas which result in increased success
as both a company and human being. Emotional abilities can also influence the choices that
consumers make when confronted with buying decisions. Nobel-prize winning psychologist Daniel
Kahneman found that people would rather deal with a person that they trust and like rather than
someone they do not, even if that means paying more for an inferior product.

SPEAKER 3
Emotional intelligence is important at work so you can perceive, reason with, understand and
manage the emotions of yourself and others. Being able to handle emotions gives you the ability to
guide and help people, and it can help you be happier and more successful.
A few reasons why emotional intelligence is important in the workplace include helping you to:
 Understand nonverbal communication: You have the chance to fix a situation before it
becomes a problem. For example, if you notice a coworker displaying some nonverbal signs of
sadness, you might take them aside to offer empathy.
 Be self-aware of personal emotions: You can use this skill to adjust your behavior before it
becomes an issue for a client or coworker. For example, if you know you had a rough night,
you might attempt to change your behavior the following workday by shifting your focus
toward more positive feelings.
 Improve efficiencies: When you are empathetic and understanding of others’ emotions, you
can make decisions with ease and complete tasks more efficiently.
  Further your career: Emotional intelligence and leadership skills go hand in hand. Actively
displaying abilities such as patience, active listening, positivity and empathy can help you
advance to a leadership role or earn a title promotion or raise.
 Encourage others to develop strong interpersonal skills: Emotions are contagious, and
displaying explicit motivation, empathy, responsibility and teamwork could encourage your
team to follow along.
 
SPEAKER 4
A growing body of research has emerged showing that IQ isn’t everything when it comes to hiring,
and that job performance, job satisfaction and emotional intelligence are strongly correlated. After
all, humans don’t leave their emotions at the door when they come to work. And globalization has
made emotional intelligence even more important, requiring teams to work cross-culturally and
entailing much more complexity.
Emotional intelligence accounts for roughly 90 percent of what sets high performers apart from their
peers with similar abilities and education at work, according to Goleman, who also authored The
New York Times bestseller “Emotional Intelligence: Why It Can Matter More Than IQ” and is one of
the foremost authorities on EQ. Employees that possess high EQ work better in teams, are more
flexible and adjust to change better, Goleman’s research finds. No matter how many degrees or
other on-paper qualifications a person has, if they don’t have certain emotional qualities, they are
less likely to succeed in the workplace.
Other researchers have repeatedly found that employees with a higher EQ tend to be rated higher
on stress management, leadership and interpersonal skills.
Further, a 2008 study found that emotional intelligence training boosted productivity and resulted in
better employee evaluations from management.
Workers who have high emotional intelligence are more attuned to the cause-and-effect relationship
between emotions and events and can plan accordingly. They tend to stay calm under pressure and
to respond well to constructive feedback. Employees with a high EQ also practice restraint and
understand that acting negatively will only cause a situation to escalate.
Perhaps one of the most consistently positive aspects of emotional intelligence in the workplace is
that their leaders usually don’t feel the need to micromanage such employees. In sum, employers
get better teamwork, a better workplace environment and greater self-control among employees
with high emotional intelligence, which in sum makes their organization stand out among
competitors that ignore the importance of high EQ employee
 
 
TAMBAHAN
Emotional intelligence can be a significant contributor to success in the workplace. Improving
emotional intelligence in the workplace can inspire your team and promote a positive work
environment for everyone.
Here are five steps to improve emotional intelligence in the workplace:
1. Identify your weaknesses
Before you begin to improve your emotional intelligence, it’s beneficial to identify your weaknesses.
Self-assessing your emotional weaknesses allows you to guide yourself to become a more
understanding communicator.
For example, you might be great at helping people who verbally tell you how they’re feeling, but you
might not be as efficient at recognizing non-verbal communication. Think honestly when writing
about your weaknesses, and frequently look back at your list to identify your improvements.
2. Review your emotional intelligence history
After a self-assessment of your weaknesses, continue your evaluation by reviewing your history of
emotional intelligence. Looking back on your emails and text messages gives you the ability to reflect
on how you dealt with various situations. For example, you might realize an instance when you could
have responded to someone more empathetically. Reflecting on your communication allows you to
understand how to handle similar situations in the future more effectively.
3. Receive feedback
To understand your emotional tendencies, receiving feedback from those you trust can help
tremendously. These people will be honest about how you are as a communicator, and the feedback
you receive could be quite revealing. You might consider asking a family member or friend to tell you
how well you communicate with people. Use this advice to understand how others might perceive you
and what you can do to make a positive change.
4. Ask for help
To improve emotional intelligence in the workplace, consider asking for help from your manager or a
mentor. Explain your desire to improve your communication or leadership skills and ask what they
would suggest helping you do this. For example, you might consider attending a training seminar or
participating in a workplace activity that could benefit the entire team.
5. Practice emotional intelligence daily
Practice everything you learn about emotional intelligence from yourself and others every day.
Identifying your weaknesses and asking for help and feedback can provide you with a list of areas to
improve.
Some tasks might involve just yourself, like looking in the mirror to improve your body language and
facial expressions. Other tasks might include communicating with a variety of people to practice your
emotional intelligence in the real world. Making an effort to improve your emotional intelligence can
help you progress in your career while inspiring others to do the same.
 
In strengthening on-the-job EQ, experts recommend working on each of its five pillars:
 
 Improving intrinsic motivation: To improve this skill, employees should learn to focus on what
they enjoy about work and try to maintain an optimistic outlook that inspires others. Avoid
negative “water cooler” talk.
 
 Improving social skills: At work, employees can strengthen their social skills by listening
closely to what others have to say, by paying attention to nonverbal communication cues and by
sharpening their skills of persuasion. Those with good social skills typically steer clear of office
drama as well.
 
 Improving self-awareness: Employees can boost self-awareness by reminding themselves that
emotions are fleeting and by taking honest stock of their emotional strengths and weaknesses.
By paying attention to how you they are feeling, employees can come to understand how their
emotional state may affect their decisions and how they interact with others.
 
 Improving self-regulation: Workers must learn to find effective ways to release workplace
stress, stay calm and think before making a decision or lashing out in anger.
 
 Improving empathy: Employees can build this trait by trying to see things from others’ point of
view and by paying attention to how you respond to others. They should be reminded to let
others know their ideas have merit, even if they don’t agree with us.

When it comes to hiring intelligent employees, it seems companies prefer people smarts to book
smarts, a new survey finds. The job site's survey also found that, in this post-recession era, more than
a third of employers place greater emphasis on hiring and promoting people who have high emotional
intelligence quotients, or EQ.

Further, CareerBuilder found that 61 percent of employers surveyed said they are more likely to
promote workers with high emotional intelligence instead of candidates with a high IQ. What's more,
59 percent of hiring managers said they wouldn't hire someone with a high IQ but a low EQ.

"In a recovering economy, employers want people who can effectively make decisions in stressful
situations and can empathize with the needs of their colleagues and clients," Rosemary Haefner, vice
president of human resources at CareerBuilder, said in a statement accompanying the release of the
survey data.

Lastly, through a series of recent studies conducted by ZERORISK HR, Inc., a correlation was found
among low emotional intelligence and theft and shrinkage. One other study in the construction
industry yielded results showing that workers with low emotional intelligence had a higher likelihood
of getting injured while on the job.

All of these cases are starting to prove the value of having highly emotionally intelligent employees
make up your workforce if you want a competitive advantage in this highly competitive business
world.

 Unfortunately, there's a direct connection between poor emotional skills and the rising crime rate.
Children who have poor emotional skills become social outcasts at a very young age. They might
become the class bully because of a hot temper. They may have learned to react with fists rather than
with reason. Poor social and emotional skills contribute to poor attention in class as well as feelings of
frustration. Such students rapidly fall behind in school, and may tend to make friends with others in
the same boat. The path to crime starts early in life. While there's no doubt that family and
environment are strong contributors, the common thread is poor emotional and social skills.

This is one case where an ounce of prevention would certainly be worth a pound of cure. The cost of
intervention when a child is in grade school is minor compared to the cost of jailing them in their
teens and twenties.

We need to know our emotions. We need to develop self-awareness—the ability to recognize feelings
as they happen.

We must learn how to manage our emotions. Unless we learn to manage our emotions we will
constantly be battling feelings of gloom and distress.

We must learn to motivate ourselves, learn emotional self-control, and delay gratification.

If we are to succeed in life, we need to learn to recognize emotions in others. We need to develop
empathy; we need to be attuned to what others want or need.
And we need to develop our emotional intelligence so we are capable of healthy relationships.