DENNIS A. AVON daad1ec2@westpost.

net
(201)463-5926
SENIOR IT SOFTWARE SALES AND SERVICES EXECUTIVE
Accomplished and versatile sales and services executive with a strong track reco
rd of increased software sales, developing new services practices, driving initi
atives and taking a hands-on approach to developing quality programs that meet i
nternal metrics and partnership SLAs. Consistent overachievement in sales targe
ts, delivery of service, customer satisfaction, and P&L management.
Software Sales and Services Leadership - Partner Management - Business and Chann
el Development - Quality Improvement - Change Catalyst -Field Manager Coach
CAREER PROGRESSION
Weston Software, Inc 11/09 to Present
Vice President-Sales and Channel Programs
Lead selling organization and sales strategy for this technology venture start-u
p specializing in systems management software and tools based on the Microsoft p
latform. Major product sold is "Power Tools", a Windows based technology that p
rovides robust systems management and integration reporting on Unix, Linux, Mac,
and cloud computing environments. Liaison with potential company investors and
partners while growing software license and maintenance revenue. Advisor to th
e CEO on all major corporate strategies and initiatives.
Results:
* Established a well defined territory in the Northeast consistent with the comp
any's first year business plan.
* Implemented a robust business development compensation plan.
* Established a top tier partnership program with Microsoft Corporation.
* Increased selling pipeline from $0 to $2Million within first quarter.

Microsoft Corporation, New York, NY 3/97 to 2/09

Sr. Director - Microsoft Consulting Services
11/07 to 2/09
Led consulting organization of 80+ management, technical, and selling profession
als with main objective of selling and delivering custom Microsoft solutions. S
ervices practice represented $85m of revenue. Executive contact for all key str
ategic partners in the geography. Ultimate goal was to increase penetration of
Microsoft software in key global enterprise accounts and to develop a robust pa
rtner selling and delivery ecosystem.
Results:
* Refocused and optimized selling and presales resources according to subject ma
tter expertise that led to significant acceleration in pipeline growth and deal
closure.
* Led and managed change by implementing new service line consulting delivery fo
cused on Microsoft's core infrastructure technologies in NY and Mid/Atlantic. C
hange realigned 120 consulting professionals. Results included 50% increase of
services sold, 15% increase in billable revenue and 20% increase in customer sat
isfaction indicators.
* Improved organizational morale by effectively managing change. 15% growth in e
mployee satisfaction.
* Led East Region in all operational metrics, including billable revenue growth,
customer satisfaction, and consultant utilization.
* Closed over 200 new consulting services engagements during the fiscal year inc
luding several key partner projects.
Sr. Director - Healthcare and Life Sciences Consulting and Support Services East
11/05 to 11/07
Responsible for Microsoft Consulting and Support services healthcare and life sc
iences practice. Led industry services team of 35+ professionals in various ro
les such as support, sales, technical account managers, consultants, and solutio
n architects.
Results:
* Led a major turnaround in financial and customer satisfaction, achieving 37% p
rofitability in fiscal year '07, the first profitable year in the Healthcare con
sulting business history. Customer satisfaction indicators improved by 25%. Pr
ior to my leadership, this practice was last place in performance compared to re
st of US Services.
DENNIS A. AVON daad1ec2@westpost.net
(201)463-5926
* Pioneered several joint services contracts at key Healthcare accounts that set
standards and best practices for US services. This included one of the largest
commercial services contract in company's history.
* Implemented strong sales disciplines that dramatically increased all practice
metrics, including deal size, average bill rate, forecast accuracy, and pipeline
.
* Earned Microsoft Achievement award in 2007, one of the most prestigious awards
offered at Microsoft.
Director - Premier Healthcare and Life Sciences Consulting and Support Services
7/03 to 11/05
Led a national industry focused support practice of more than 50 employees in va
ried roles such as technical support, sellers, and sales managers.
Results:
* Achieved financial results that ranked second in the US with 45% YOY growth in
'04 and 58% YOY growth in '05.
* Assisted Premier General Manager in successfully improving workforce capacity
by increasing velocity in recruiting, reducing bad attrition, and developing on
boarding programs. Closed hiring gaps significantly resulting in US services me
eting 95% of its fiscal year recruitment plan versus 79%.
* Appointed as acting General Manager for the Healthcare and Life Sciences busin
ess for five months, with responsibility for entire services vertical.
* Awarded Microsoft Gold Star for the year.
Group Manager - Premier Healthcare and Retail National Support Services
6/02 to 7/03
Created and led Premier Support practices targeting Healthcare/Life Sciences and
Retail and Hospitality industries.
Results:
* Successfully created and directed an entirely new merged Healthcare/Life Scien
ces and Retail/Hospitality support practice by incorporating key personnel and p
rocedures.
* Successfully hired/transitioned and mentored Practice Managers.
* Met or exceeded all financial and customer satisfaction metrics. Customer sat
isfaction plan exceeded plan by 15% and revenue targets over 30% of plan.
* Received strong employee satisfaction metrics while managing and enabling sign
ificant organizational change. Exceeded US level results by 13%.
Support Manager - Premier Financial Services Group
6/00 to 6/02
Managed team of 16 technical account managers and alliance engineers supporting
the NY financial services strategic account base. Customers include Merrill Lync
h, Goldman Sachs, Prudential, Fidelity, and Lehman Brothers
Results:
* Met and exceeded all metrical goals and objectives during tenure including 28%
YOY annual contract growth.
* Led Premier Financial services in customer satisfaction and ranked in top over
all in US support services.
* Developed and implemented plan for Premier Financial services Director to impr
ove overall employee job satisfaction index, which was approved by Human Resourc
es and resulted in nine point increase in employee satisfaction for the team.
* Created additional $2MM in revenue for Microsoft by successfully turning aroun
d troubled accounts.
* Pioneered and led first enterprise operational consulting engagement in US.
* Go to mentor and trainer for all new front-line managers.
Sr. Corporate Account Executive - Strategic Sales-Financial Services
3/97 to 6/00
Drove Microsoft licensing and technology solution sales across portfolio of stra
tegic enterprise customers. Led key account selling teams, including technical a
nd product specialists and technical account managers
Results:
* Consistently met and exceeded all revenue quota objectives.
* Awarded NY Metro District Representative of the Year for 1999.
* Won three district quarterly awards in two fiscal years.
DENNIS A. AVON daad1ec2@westpost.net
(201)463-5926
Control Data Systems, New York, NY 1995 to 1997
Sr. Account Executive
Sold major IT software solutions such as email integration and X.500 directory i
ntegration, as well as consulting services
Results:
* Managed Eastern US territory consisting of 45 Fortune 500 accounts.
* Ranked #1 Salesperson in 1996 achieving over 300% of quota.
* Ranked in the top 5 for sales each year.
* President's Club 1996.
General Electric Information Systems, New York, NY 1994 to 1995
Sr. Account Executive
* Sold major IT informational solutions such as email and EDI.
* Participated in six months of intensive GE sales training.
National Data Corporation, New York, NY 1989 to 1994
Account Executive
* Sold financial reporting solutions to top strategic banking institutions.
* Promoted three times in first four years of employment.
* Consistent overachievement of quota targets.
* President's Club 1993.
EDUCATION
Manhattan College, Riverdale, NY
Degree: Bachelor of Science Major: Marketing