This document summarizes the performance of a sales executive for an electrical appliances company using a balanced scorecard. It rates the executive as meeting expectations ("par") in financial stability, strategy implementation, people skills, and standards, and above expectations in customer satisfaction and control. Overall, it finds the executive meets required skills but could improve self-motivation to further develop skills and positively contribute to gaining a competitive edge.
This document summarizes the performance of a sales executive for an electrical appliances company using a balanced scorecard. It rates the executive as meeting expectations ("par") in financial stability, strategy implementation, people skills, and standards, and above expectations in customer satisfaction and control. Overall, it finds the executive meets required skills but could improve self-motivation to further develop skills and positively contribute to gaining a competitive edge.
This document summarizes the performance of a sales executive for an electrical appliances company using a balanced scorecard. It rates the executive as meeting expectations ("par") in financial stability, strategy implementation, people skills, and standards, and above expectations in customer satisfaction and control. Overall, it finds the executive meets required skills but could improve self-motivation to further develop skills and positively contribute to gaining a competitive edge.
BALANCE SCORECARD OF SALES EXECUTIVE OF ELECTRICAL APPLIANCES
COMPANY Below par
Par
Above par
BASIS RATING RESULTS OF PERFORMANCE
FINANCIAL STABILITY par He was able reach desired targets of increasing revenue but it did not show extra efforts to reach extra mile. Therefore, average performance STRATEGY IMPLEMENTATION par Expanded market share and NEW CUSTOMERS established new customer IDENTIFICATION F NEW relationships but could not MARKETS AND develop any prominent strategy PRODUCTS to gain competitive edge . CLIENT RELATIONSHIP MARKET SHARE INCREASE IN REVENUE
CUSTOMER SATISFACTION Above par Show cased knowledgeable
behavior and demonstrated products with proper desired features CONTROL Above par Followed all policies and QUALITy maintained quality of products and brand image of company products according to regulatory framework PEOPLE Par Show cased collaborative and TEAM WORK team development behavior COLLABORATIVE with other employees.t
STANDARDS Par He showed patience while
Customer Interaction / dealing with customers and was Focus loyal to company policies Community maintained integrity and Involvement followed all ethical values but initiatives taken for community involvement were less . Overall Evaluation He showcased required skills and attributes according to set targets but there is a need to develop self- motivation for self development so that he can positively contributes towards business and gain competitive edge in market