HUMAN RESOURCE

MANAGEMENT
CORPORATE FIELD WORK
ON
SHREE SUKH SAGAR
HOSPITALITY SERVICES

ABOUT:
Shree Sukh Sagar Hospitality Services is a
renowned proprietary firm. It is owned by Mr.
Shiv Chandra Shetty, based in Mumbai. He owns
two more firms i.e., Coconut Grove and F3.
Shree Sukh Sagar works for educational
institutions like providing its esteemed services to
NMIMS campuses all over India since the last 15
years.

It has recently expanded its business to Symbiosis

(Indore), Flames College (Pune), MIT (Nashik),
BITS Pilani (Goa) and IIT (Mumbai).
 Shree Sukh Sagar’s Kitchen Staff at NMIMS Indore Campus

Shree Sukh Sagar, Indore:

The organisation has one area head (who is the
head of a particular city, i.e., Indore). Under
whom there are four other heads of different
departments.
 Area Head
 Hostel Head
 Food In-charge
 Cleaning Head
 Area Incharge

Departmental
Heads

Workers

Hierarchical Organisational Structure of Shree Sukh Sagar

There are more than 50 employees at a present

working under this organisation in Indore.
Their business model is to provide food and
hospitality to student of various college.
Their vision is to provide best food and hospitality
services at lowest price and best quality.
 Area In-Charge of Sukh Sagar Mr. Yogesh Kumar

COMPENSATION TABLE:

AREA HEAD DEPARTMENT NORMAL

HEAD EMPLOYEE
PERKS Free living, Free living, food, Free living,
food, uniform uniform and food, uniform
and Transportation and
Transportation facility. Transportation
facility. facility.
LEAVES (PAID) 20 to 30 days 10 days No leaves

LEAVES Maximum 30 Maximum 30 Maximum 30

days days days
(UNPAID)
SALARY 30000 15000 9000
WORK EXP. 6 years Average 6 to 7 Average 4 to 3
years years
QUALIFICATIO - - No
N qualification

CONTROL 100% 40% No control

RECRUITMENT AND SELECTION:

The firm recruits employees on the basis of their
skills, qualifications and past experiences. The
chef of this firm has an experience of over 10
years. Area manager (Mr. Yogesh Kumar) has an
experience of about 6 years. While other
employees have an average experience of at least
5 years. The firm does not discriminate on basis of
gender and equal opportunities are provided for
all its workers.
 Students at the cafeteria of NMIMS Indore

TRAINING AND DEVELOPMENT PROGRAM:

When a new employee enters this organisation,
they get training for a week and then the new
employee is helped by an another experienced
worker. The work environment is friendly and the
workers are encouraged to bring forward their
views and ideas.
In an interview with one of Shree Sukh Sagar’s
employee, we found that the work place is
friendly and corporative. Their team leader, Mr.
Yogesh Kumar believes in achieving organisation’s
target through holistic development of its
employees and customer satisfaction.

Food and Cleaning In-charge of Shree Sukh Sagar

Food Served during lunch-time to NMIMS Students by Shree Sukh
Sagar
COMPENSATION:
A survey was conducted by us and it revealed that
this firm provides more than just basic salary.
Workers who work in hostel premises and in
canteen are provided with free uniform, food,
housing and transportation facilities. They are
taken to various enjoyable short trips and picnics
so as to motivate them to work even better.
Happy employees work better.
 Kitchen and Cash-Counter at NMIMS Indore

EMPLOYEE RETENTION:
The employee exit rate in lower level employee
workforce is less than 1%. We had a conversation
with an ex-employee of the firm who worked as a
co-manager for the firm. An interaction with Ms
Jyoti Chetri. We asked her about her work
experience with Shree Sukh Sagar. “Its Good. It’s
all about taking an ownership of students and the
site managing, catering, accommodation, bus
transportation, taking care of VIP Guests of
NMIMS. This place has instilled a leadership
quality in me, it helped me in organising and
managing processes better. I have a special place
in my heart for the experience and affection I
received from here but, for my further growth and
development, I had to end this journey here” as
she sums up her experience.
CONCLUSION:
Through this corporate field work, we have learnt
the workings of an organisational structure of its
employees. How they work, the way they are
trained so as to give customer satisfaction and
achieve organisational objectives. Shree Sukh
Sagar performs HR Functions in a genuine
procedural way. Through surveys that was
recently conducted by us, its overall food services
and hospitality is satisfactory.
However, considering Change as Constant, growth
is always impactful and the organisation needs to
keep that in mind. This shall help them achieve its
objectives far better as compared to what it
already does. Talent Management Process, Job
Analysis and Employee Motivation are some grey
areas which the Shree Sukh Sagar needs to focus
upon.