Lesson 2: Hotel Reservations

WORD LIST AND VOWELS

/a:/ /ʌ/ /ɔː/ /ɒ/ others

[ar] [o] [ou] [u] [or] [au] [a] [o]

car double sport deposit major

March luggage sauna solve translation

parking sunshine own methodology poetic

charge portion want

TOPIC VOCABULARY

garage neighborhood passion suburb high-paid

reserve reservation off-peak cancellation fee

upgrade luxury accommodation horizon pool

Identify the vowel sounds and sentence stress (noun, verb, adjective, and adverb)
Hello, my name is Ivy and I am learning English to prepare for my IELTs test in the

future. Now I am a junior student at Thai Nguyen high school and I am struggling with
English and Math. I was born and brought up in a nuclear family with 2 siblings. In my

leisure time, I am keen on listening to music and playing computer games. My house
is located in the suburb of the city in a peaceful neighborhood. I have a big passion to

work as tour guide because it is a high-paid job.

Task 1: Giving personal information

It is a good idea to give a long answer by providing reasons or details

- What do you do? - What do you do in your free time?

- Do you have any brother or sisters? - What do you want to do in the

- Can you tell me about your hometown? future?
Vocabulary
- My major is accounting/teaching methodology/ translation and tourist guiding skills

- I am a student at Thai Nguyen high school

- I’ve got 2 siblings

- It is located on a peaceful and poetic river bank

- I am keen on learning English

- I have a big dream/ passion to work as an engineer

Interview

Interview friends around you to find out about them

Person 1 Person 2 Person 3

What do you do?

Do you have any

brother or sisters?

Can you tell me

about your

hometown?

What do you do in
your free time?

What do you want to

do in the future?

Task 2: Conversation to reserve a room

Decide if the following phrases are for Customers (C) or receptionist (R)

I would like to make a reservation for March 28th, for two nights.
I would like to reserve/book a single/double room.
I will check in on March 28th.
I will check out on March 30th.
The rate for a double room on March 28th is $149.
The cancellation fee is $100.
Your room is booked.
Your room number is 609. It is located on the 6th floor with a view of the mountain
 Can I have your information so I can fill in the form?
That’s a reasonable price in this neighborhood
Would you like a smoking or non-smoking room?
It is off-peak season so your room price is 20% lower than usual.
We do not charge more if you want to upgrade your room
Are there any meals included in the price?
Enjoy your stay

Task 3: Listening Booking a Hotel

Listen to the audio here: http://www.studyitbooks.com/1_1_hotel_reservation.html

Listen to the audio and answer these questions.

1. What is the receptionist’s name?

2. When is the reservation?

3. What kind of room does Justin want?

4. How many days will Justin stay?

5. What is the rate?

Receptionist: Hi-Time Hotel, Christina speaking, how may I help you?

Justin: Yes, hi. I would like to make a reservation for April 4th.

Receptionist: We have single and double rooms available on April 4th.

Which would you prefer?

Justin: I’d like to book a single room please.

Receptionist: Ok... How long will you be staying?

Justin: I’d like to check in on the 4th and check out on the 6th.
Receptionist: Ok... The rate is $233 Canadian per night.

Your total is $545 with tax. Shall I book the room for you?

Justin: Yes please.

Reception: You know, our website is much easier.

Justin: Right
Task 4

The Hi-Time Hotel The SunShine Hotel

$233 average nightly rate $60 average nightly rate
2.1 km to city centre 0.4 km to city centre
✓ Free cancellation • $20 cancellation fee
✓ Free wi-fi • Wireless in lounge, not in every room
✓ Free parking • Parking with small fee
The Hi-time Hotel is located directly beside The SunShine Hotel is located in the downtown
the Angle Falls. It has a high-class of Angel Falls. It has a friendly atmosphere.
atmosphere.

“Is there/ Are there…”

Student A looks at the information about Hi-time hotel and asks the following questions
about Sunshine hotel of student B

a. Is there free wifi in my room?

b. Are there free parking area?

c. Is there free cancellation?

d. Is there friendly atmosphere?

Act a conversation
Student A

You need a room for your family of 3 people and with a garage and kitchen where you can
cook. Your husband is working at night so he needs access to business center in the hotel.

Also, ask for information about room service, furniture and cost.
Student B

You are the hotel clerks. You work for a very expensive hotel. Be prepared to answer
questions about rooms, rates, wi-fi, parking, cancellation fee and check in/out time.

Task 5: Hotel stay problems

1. You are receptionist in a big hotel. Now it is your shift and a customer is calling to complain

about the dirty bed sheet and towel.

- I want to complain about …

- I will have the problem solved quickly

2. Room 105 was booked by a tourist who is coming shortly. However, another staff gave the
room to a guest and you will need to talk to the coming tourist to persuade him to change

his booking.
- I am calling from … hotel about a small problem with your booking

- Would you like …

- We guarantee that …

- I am sorry for all these inconveniences

Task 6: Language use

Present perfect with “have you ever”

We use have you ever in a question to ask about experiences

E.g: Have you ever been to a seaside hotel?

Read the questions below to your friend

Have you ever …

- seen a horizon pool in real life? - dreamt of owning a hotel?

- stayed in hotel for more than a week? - been to a strange city?

- thought of working in a hotel? - tried raw food?

HOMEWORK

Exercise 1. Write 10 rules for hotel customers

Please, don’t smoke in the non-smoking area

Please, check out before 12 AM

Exercise 2. Reading

1. You can prepare something to drink in the room. ……………….

2. It’s cheap. ……………….

3. It offers rooms of different standard. ……………….

4. It’s near a park. ……………….

5. It is well located for someone attending an exhibition. ……………….

6. It’s close to the underground. ……………….

7. It’s close to shops. ……………….

 8. You won’t be cold in your room. ……………….
9. It’s in good position if you are a fan of the British Royal family. ……………….

10. It’s good value. ……………….

11. It’s in the centre of London. ……………….

12. It offers luxury accommodation. ……………….

13. It is good for shopping on a rainy day. ……………….

14. It serves large portions of food. ……………….

15. It is close to an airport. ……………….

A.The Dove B.Sunset Hotel,

Hotel, Bayswater
Paddington
Situated in a very
Today's traveller popular location for
quite rightly expects shopping and
the highest standards entertainment. The hotel is open 24 hours a day
of quality, comfort and value. At the Dove you and all rooms have en suite facilities together
are unlikely to be disappointed. Our hotel is with colour TV and direct dial telephone. The
located a few minutes walk from 5 underground hotel is opposite Whitley's indoor shopping
lines as well as from local bus stops. The centre in Queensway, and only a few minutes
Heathrow Express provides direct access to walk from Kensington gardens – the former
Heathrow in 15 minutes from Paddington Station. home of Princess Diana. You can take a walk and
relax close to nature.
C.The Park D.Queen's Hotel,
Hotel, Earls Court,
Bayswater
Queen's Hotel is a small
The Park Hotel is friendly hotel in the
the perfect Kensington area. The
location for hotel is located close to the Earl's Court
groups and individuals travelling to London on a Exhibition Halls 1 and 2 and the Olympia
budget, and is so sensibly priced you’ll want to Exhibition Halls with their many shows ranging
tell everyone about it! from business to boats! We are easy to reach
from Heathrow Airport and only a few stops on
the underground to central London attractions.
 E.The George Hotel, F.The
Kings Cross, Townhouse
Hotel,
The George Hotel has 35 Marylebone,
rooms all with central
heating, colour TV, and
A small friendly Bed
tea and coffee making
and Breakfast Hotel situated in the heart of
facilities. En suite or
London. Close to Baker Street, Madame
sharing facilities are
Tussaud's, Regents Park and other attractions. A
available. The family run
high standard of personalised service is
hotel has a 'home from home' atmosphere, clean
maintained to ensure that the atmosphere is
comfortable rooms and many satisfied customers.
cheerful and friendly. There's a choice between
The enormous English breakfast will keep you
rooms with private bathroom and basic rooms
going until dinnertime!
with shared bathroom.

Exercise 3. Vocabulary check

garage neighborhood passion suburb high-paid

reserve reservation off-peak cancellation fee

upgrade luxury accommodation horizon pool

Dịch bài sau sang tiếng Việt. Học thuộc bài mô tả này.
I would like to tell you about a hotel which is located in my neighborhood. It has 3 floors with

a garage in the basement and a horizon pool on the top of the building. It is a crowded hotel
during peak season so you have to reserve a room before you come, but it has very few

guests during off-peak season in the winter. The fee is not high and you can cancel 2 days
before your stay. This hotel has luxury accommodation and they have just upgraded their

garage with more parking lots.

…………………………………………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………..

…………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………..
…………………………………………………………………………………………………………………………………………………..
Exercise 4. Read the questions and answers below. Prepare your own answer and record the
following questions orally. Use the given words in your answer.

1. Can you tell me about your family? nuclear family

Example: I was born and brought up in a nuclear family. My father and mother are officers.
They work in the government office in my neighborhood so they can go home every day for
meals.
2. Have you ever been to the zoo? neighborhood
Example: I have been to Thu Le zoo in Ha Noi. It was located in the center of the city and
there were many animals there, but it is constructed in a quite busy neighborhood.
3. What should guests do and not do in a hotel? follow the rule

Example: I think that they should follow the rule of the hotel and keep all the furniture in
good condition. I think that they should not leave their valuable belongings in their room and
remember to lock the door after they go out.
4. What should you do to reserve a hotel room? off-peak season
Example: You can book it in a website or phone the receptionist and it is better to have it
done well ahead of your trip even during off-peak season. There are many websites such as
booking.com for people to make a booking.
5. Have you ever taken an adventure tour?
Example: I had an adventure tour last summer when I joined an expedition team to explore
the upstream forest along the Mekong River. We came across many rare animals and plants
but the most challenging task was crossing the river at night.
6. What is the most impressive thing about your favorite hotel?
Example: It is a spacious hotel with big dining room and modern conference room. We also
have access to gym located on the top floor of the building. There is a garden and children
playground to the back, so children can have fun safely while parents can stay for a coffee in
the café nearby and watch them.
7. What problems do you have with a hotel?
Example: Last time I stayed in Sunshine hotel and it had electricity cut at midnight. I had to
struggle to sleep then because it is very hot inside with the temperature reaching almost 35
degree.