STEPHEN P.

McGOFF
118 Greycliff Manor Drive
St. Louis, MO 63129
H: 314-293-0096
C: 314-681-6895
EXECUTIVE PROFILE
A trustworthy, visionary, and professional executive manager of the highest inte
grity Expertise in developing and implementing programs, policies, and procedure
s to optimize total business operations.
Demonstrated ability to create and communicate a company vision and implement ac
tionable plans that bring life to ideas in the real world for the purpose of gro
wing the core business, expanding that product and service offering to existing
customer base, while exploring new markets and opportunities.
Highly experienced in all aspects of personnel from hiring and benefits administ
ration to teaching, training, coaching, and mentoring employees, promoting posit
ive behaviors, resolving conflict, while maintaining focus on achievement of gre
ater company goals.
CORE COMPETENCIES
Customer Relations
Personnel
P& L Responsibility
Operations
Inventory
Financial

SELECTED ACHIEVEMENTS
Directed entire daily operations for small business operating seven retail locat
ions generating over $6M in annual revenues. Actively managed staff of 60 in ass
uring quality service delivery to over 50,000 customer visits per year.
Created nationally aired television advertisement in collaboration with VP of Ma
rketing. The ad campaign aired over a two year period contributing to improved n
ational sales performance.
Assumed initial management responsibility for one store location, Increased sale
s revenues 60% in the first year. Over the years, assumed responsibility as gene
ral manager for multiple locations, building customer loyalty, employee retentio
n, acquiring new locations while achieving continuous same store sales increases
above the national average year over year.
Instrumental in developing strategic business plan to introduce expanded service
menu and new product offering to the entire franchise system. Leading agent for
change in bringing full service automotive menu and expanded hours of retail op
eration to the national franchise system for the mutual benefit of retail custom
ers and shop owners.
As CEO, implemented service delivery systems that improved and turned around und
er performing stores achieving 50-100% sales increases in various locations.
Managed all aspects of inventory including, vendor selection, contract negotiati
on, ordering, product delivery and distribution to multiple locations, inventory
audits, counts, and reconciliations as part of loss control and improved operat
ing efficiencies.
Researched and ensured compliance with all local, state, and federal agencies, a
nd regulatory bodies.
Negotiated relocation of existing franchise unit with local real estate develope
r as part of Tax Increment Financing Project. This resulted in location improve
ment, state of the art new facility, and enhanced retail and financial performan
ce.
PROFESSIONAL EXPERIENCE
Express Medical Transporters
Saint Louis, MO 01/10 Present
Franchised Owner
Edward Jones
Saint Louis, MO 09/07-11/09
Financial Advisor:
Licenses include series 7, 66, Life and Health.
Midas Auto Service
Saint Louis, MO 05/0608/07
Franchised Owner
Midas Auto Service
Saint Louis, MO 1988-2006
D/b/a McGoff Muffler Shops, Inc.
COO
EDUCATION AND TRAINING
Bachelor of Business Administration
Marquette University
PERSONAL DATA
Married, one ten year old daughter
Hobbies: Exercise, golf, skiing, reading, coaching.
Stephen P. McGoff
118 Greycliff Manor Drive
Saint Louis, MO 63129
(H) 314-293-0096
314-681-6895
Email: smdfc80e@westpost.net