Last update 11/05/2020

 Purpose FCFR, MCBC,

Increase the following items. Uptime
FCFR (First Call Fix Rate)
Uptime
Parts Cost
MCBC (Mean Copies Between Calls)
Customer Satisfaction
Calls, Labor

Implementation of the Preventative Maintenance Procedure

 How to use
Pre-Visit Common Common
Maintenance
Serviced Process Process
Process
History Check (Before) (After)

This document was developed by Canon USA Engineering Services and Solutions to
perform consistent, effective and efficient maintenance on all Canon products.
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

1. Log into Snapshot : • Enter the machine Serial Number to check the
following:
Service History Check - [Pre Visit]

1. Firmware Version – Prepare Firmware if necessary

2. Communications
3. Counters – Machine Usage
4. Event History – Check History for Errors, Alarms
Action Prior to and Jams
Customer Visit: 5. Consumable Part Counters -
Prepare Consumable and Durable
Parts

Whenever
possible, Check
Check Snapshot
for : • Firmware Version
1. Understand the machine's current condition 6
• Event History min
(jams and error, needed consumable parts) before
• Part Counters
visiting EM call or PM-Call.
• Service Mode Settings
2. Prepare all consumable parts that exceeded
Target and replace them on a PM-call, replace any
parts that exceeded life you have now at the EM
call.
3. Take the necessary actions for the jamming and
errors.
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

C1 Ask the customer about the condition of the machine  Point:

and validate any issues they have. - To perform efficient maintenance, we need to
Verify Customers’ Ask Questions to find out if there are any following
ask the customer about the machine condition.
Check
Concern issues on the machine?
1.Copy Quality
2.Jamming 1
Common Process (Before)

3.ERROR min
4.Other issues (Copier Only)
5.No Problem

C2 Ensure the serial number on the machine matches the

serial number that you are dispatched to.
 Point:
- If the serial number is incorrect and there is
Check the Serial more than one machine at the account that is
down please notify dispatch.
Scan
Number
1
min

C3  COPIER > Function > INSTALL>COM-TEST If COM-TEST is NG, fix this issue at first. If you can’t
fix this issue please insure the issue is resolved
Check

Perform COM-TEST prior to leaving the account.

1
min

COM TEST

COM TEST
1
min
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

C4 1. Check Service Log  Point:

1. Check the log to see if there is any reoccurring
issues. If you see the same issues listed on the Visual Check
log, then the root cause hasn’t been fixed.
Check
Check Service Log 2. Check what parts were replaced recently. 1
These parts should not be replaced again for min
the same issue.
Common Process (Before)

3. If the problem seems to be related to the

previous call, check what the previous tech did.

C5 1. Check System Software Version

 COPIER>DISPLAY>VERSION
 Point:
The latest firm contains following major Check

Check System Check for latest version on e-support and

Software Version
countermeasure. Please log onto e-Support for the
latest System Software.
recommend to update the system software to latest
version
1
min

If Snapshot tool was used

successfully, skip steps C5
through C8 COM TEST
Check Update

1
min

C6 1. Check ERR/JAM history

 COPIER>DISPLAY>ERR
 COPIER>DISPLAY>JAM If you see the series of ERR/JAM code, find the Visual Check
cause and fix that issue.
Check Service history
1
If Snapshot tool was used min
successfully, skip steps C5
through C8 Check
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

C7 1. Check the Drum counter.  Point:

Replace the drums by referring to the value
Visual Check
1
 COPIER>COUNTER>LF
Check the Drum counter below to eliminate drum over life related min
issues. Replace
If Snapshot tool was used COPIER>COUNTER>LF
1
successfully, skip steps C5  Y/M/C/K-DRM-LF = 100 % or above min
Check COPIER>COUNTER>DRBL-1 > PT-DRM (Bk)
through C8 Replace
PT-DR-Y/M/C
Common Process (Before)

 Point:
C8 Check the roller counters. Replace the rollers over 100% to eliminate parts
Check the P/U  COPIER>COUNTER>DRBL-1 over life related JAM.
Cassette 1, Bypass: COPIER>COUNTER>DRBL-1 Visual Check
 COPIER>COUNTER>DRBL-2
roller counters  C1-PU-RL  M-SP-PD
 C1-FD-RL  M-SP-RL
Reset the counters if parts  C1-SP-RL  M-FD-RL
are replaced. Check  C1-PU-RL
Cassette 2,3,4: COPIER>COUNTER>DRBL-2
*Check that physical  C2/C3/C4-PU-RL
Replace Replace
condition of the part  C2/C3/C4-FD-RL There is no
matches the counter Clear
 C2/C3/C4-SP-RL Periodic 10
ADF: COPIER>COUNTER>DRBL-2 replacement min
Counter  DF-SP-PD (50K) # for these
If Snapshot tool was used  DF-PU-RL (50K) parts. Inspect
successfully, skip steps C5  DF-SP-RL and replace
through C8 as needed.

1. See the Parts counter.  Point:

C9 COPIER>COUNTER>DRBL-1/DRBL-2 Recommend to replace the following parts over Visual Check
100%.
Check the other Check COPIER>COUNTER>DRBL-1.
 Fixing FX-UNIT (150K)
durable counters Replace  Waste Toner Container : WST-TNR
Reset the counters if parts are estimate (30K ) Replace
replaced.  ITB estimate (150K) TR-BLT
Clear 15
*Check that physical condition of min
the part matches the counter Counter  Secondary Transfer Outer Roller
estimate (150K) 2TR-ROLL
 Finisher : FIN-MPDL & FIN-SPDL
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

C10 Make the following Copy/Print samples from ADF and

Copy Glass.
If you find following PCQ, check address them.
PCQ
1. PG5 2.CA7

Make Samples
(Before Sample)
Common Process (Before)

Check Check
3. PG6 4. PG10

Check

Perform C10 and C11 at the same time to save time

C11 5
min
Inspect paper Feed Make copies from all Cassette using at least 5 originals
in the ADF.
Make copies using the following cassette.
Point:
Make following jobs.
1.Double sided
2.Staple
1. Cassette 1 3.Hole punch
2. Cassette 2 If you see the JAM, find the cause and fix that issue.
3. Cassette 3
4. Bypass tray

Check
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail & Action Note Time

M1 1. Inside cover  Point:

Clean

Clean ADF for Dust 2

min
Maintenance Process

Clean the rollers if they were not replaced in step

M2 No.5. Clean the rollers using lint free paper with water.
1. Separation Pad 2. P/U, Rollers Sensors should be cleaned by blower brush.
Check Clean
Clean ADF Rollers Clea  If the rollers are under 50% usage, cleaning may
n not be necessary.
3
min
Chec
k

Clean

1. Copy Glass 2. Slit Glass  Point:

M3
1. Clean the Platen Guide, Copy Glass and Slit
Glass
Clean the Glass/ Optics 2. Check that there is no dirt or any foreign
particles in the scanner system part. (CIS/CCD)
3. Check that the CIS/CCD unit moves smoothly Clean
and there is no dirt on the rail.
4. Check that there is no dew condensation found
on the scanning system parts. 3
min

Clean
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

M4 Clean the rollers if they were not replace in step No.5. Clean the rollers using lint free paper with water.
1. Pick up Roller 2. Feed Roller 3. Separation Roller
1.Check that there is no foreign particles such as
paper dust, etc.
Clean Rollers on 2.Check that the Pick-up/Feed/Sep rollers are not
Visual Check
worn and deformed and has no cut /dirt.
Cassettes & Multi- 3.Check that the Feed Guide is not worn and Clean
deformed and has no cut/dirt.
feeder 4.Check all cassettes for:
Maintenance Process

•Installed properly and the paper size is configured 3

properly min
•Side guides/trail edge guide plate is properly set.
•Middle plate moves smoothly and is not
deformed.

M-5 Take out the Fixing Assembly and clean the inlet
guides
Clean the Fixing ;  Point: Visual Check

Open up the side 1. Check that the fixing film and pressure roller is
not worn and deformed and has no cut/ dirt
Clean

of the machine
 Clean the Fixing Inlet Guide with lint-free
paper moistened with alcohol 5
min
COPIER>FUNCTION>NIP-CHK
Check the nip pressure later when everything is
put back together if you are experiencing fusing
issues.
Clean
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

M6  Point:

Check that the Transfer Roller is not worn and

Clean Inside of the deformed and has a cut/dirt.
ITB
machine. Feed Guide / Rib
M7 Transfer Guide
Static Eliminator
Maintenance Process

Patch sensor
Drum
 [M6] Clean area around ITB assembly
 [M7] Clean Right inner cover area

M8

 [M8] Clean the ends of the Drum Unit

CAUTION: Clean the [A] part of the Drum Unit (Y) [1] with
• Do not use alcohol because it
M9 a blower [2]
causes melting and clouding of the Clean the [A] part of the Drum Unit (Y) [1] with
sensor window. lint-free paper [3]
• Do not dry wipe the sensor
window because it is charged to
 [M9] Clean the Registration Patch Sensor
attract toner
Unit “See Caution”
Clean patch sensor with a blower; If soiling cannot
M10 be removed, clean sensor with cotton swab
moistened with water in a single direction.

 [M10] Clean the Registration front Guide

iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

M11
 [M11] Clean the Registration Roller / Pre-
Reg Roller

Clean Inside of the

machine continued Clean
Maintenance Process

. 5
min
M12
 [M12] Clean the Secondary Transfer
Guide

M13
 Using the Dustproof Glass Tool located on the
door, clean the dustproof glass from the hole of
Clean Dust Proof the Waste Toner Container.
Clean

Glass 2
min
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

M14 Empty waste toner container every

Maintenance

service call.
Be sure to keep the waste toner container in a Visual Check
Process

horizontal position when removing the container

Empty the Waste to prevent toner spillage onto floor.
1
toner bottle. min

C12 1. Auto Adjust Gradation

Settings/Registration>Adjustment/Maintenance
 Point:
Adjust

Perform Auto Adjust >Adjust Image QualityхƵƚŽĚũƵƐƚ' ƌĂĚĂƟŽŶ 1. If the customer uses heavy paper, perform an
Auto Adjust Gradation with plain and heavy 3
Gradation paper. min
Common Process (After)

Adjus
t

Check
C13 Make the following Copy/Print samples from the ADF
and Copy Glass.
1. PG5 2. CA7 3.PG6 4. PG 10 Check

Make Samples (After 5

Sample) min

Perform C13 and C14 at the same time to save time

Make copies from All Cassette using at least 5 originals Make copies from the following cassettes.
each from ADF. Point:
Make following jobs.
C14 1.
2.
Cassette 1
Cassette 2 1.Double sided
Test paper Feed 3. Cassette 3 2.Staple
4. Bypass tray 3.Hole punch
If you see the JAM, find the cause and fix that issue.

Check
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail Note Time

C15 Service Log Point:

1. Let the customer print the test
prints from their PC while
Fill
completing the documentation.
out 2. Write down the detail actions and
Common Process (After)

all part names and part # in the Fill Out

service log for the next visit.
Complete 3. If you change the service mode
value or update the system
3
min

Documentation software, make a P-Print and

keep it with the Service Log and
User data list.

P-Print
P-PRINT
2
min

P-PRINT
iR ADV C257iF/ C357iF Preventative Maintenance Procedure
Procedure Detail & Action Note Time

C16 1. IF COM test passed at the beginning of

the service call do not perform a com-test. If COM-TEST is NG, fix this issue at Check
If it did not please repair this issue and
first. If you can’t fix this issue
Perform COM-TEST perform a successful com-test.
 COPIER > Function > INSTALL>COM-TEST escalate the call. 1
. min
COM TEST
Common Process (After)

COM TEST

1
min

C17 Ask the customer if everything  Address all customer issues with your
service manager. Ensure they are
Communicate to the was addressed. Do they have the resolved or addressed, whether they
customer that you necessary supplies and ask if they are administrative, service related or
are satisfied with your service. sales oriented.
are leaving.
Scan

1
min