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Code : ELC650
Course : English for Professional Interaction
Level : Degree
Credit Unit :2
Contact Hour :2
Part : Final Year
Course Status : Non-core
(Core/ Non-core)
Pre-requisite : ELC501/ ELC590
Course Outcomes
3. Display positive values and attitudes during professional interaction in the workplace (A5)
Course Description
This course is designed to equip students with interpersonal skills necessary to help them focus on
their personal growth and development as professional individuals. By introducing students to
language functions essential for developing interpersonal skills, the course is designed to help them
to communicate and interact in the workplace. Specifically, students will be exposed to a wide range
of language norms and conventions that are used daily to interact with individuals and groups in the
workplace. This course aims to equip students with core communication skills for both interpersonal
and workplace communication which include verbal and non-verbal communication skills,
conversational skills, listening skills, clarifying skills and reflection skills. By introducing students to
language functions essential for developing core communication skills, the course is designed to
develop their interaction skills questioning and negotiating, problem solving and decision making in
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a wide range of professional tasks and interpersonal contexts. Overall, the focus is on developing
students’ interpersonal skills which will allow them to manage interactions competently while
displaying positive values. Students are encouraged to adopt a communicative approach when
using the language. They are provided opportunities to observe and develop competency in
interpersonal skills through activities like collaborative learning, role plays, group discussions,
syndicates, fishbowl, video critiques, case studies, reflections and work-related simulations.
Course Content
1. Essentials of Communication
2. Forms of Communication
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Giving and responding to opinions
o Problem solving
o Complaining
o Making decisions
o Justifying
o Seeking clarification
o Clarifying
o Interrupting
o Making decisions
o Negotiating
o Stating and clarifying positions
o Bargaining
o Handling and resolving conflict
4. Interpersonal Communication
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6. Cultural Competence for Interaction
Assessments
Week Assessment Duration Weightage
Total 100%
Recommended Text
None
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References
DiSanza, J.R. & Leggem, N.J. (2012). Business and Professional Communication:
Plans, Processes, and Performance. Boston, USA: Allyn & Bacon.
Goh, C.M.C. & Burns, A. (2012). Teaching Speaking: A Holistic Approach. New York:
Cambridge University Press.
Goodall Jr, H.L., Goodall, S. & Schiefelbein, J. (2010). Business and Professional
rd
Communication in the Global Workplace (3 ed.). Wadsworth: Boston, USA.
Kanu, A. (2011). Experiencing Interactive Interpersonal Communication. Xlibris Corporation.
Lamberti, A.P. and Richards, A.R. (Ed.), (2011). Complex Worlds: Digital Culture,
Rhetoric, and Professional Communication. Amityville, NY, USA: Baywood Pub Co.
Monaghan, L. et al. (2012). A Cultural Approach to Interpersonal Communication: Essential
Readings. Oxford, UK: John Wiley & Son.
Sadri, H.A. & Flammia, M. (2011). Intercultural Communication: A New Approach to
International Relations and Global Challenges. New York, USA: Continuum
International Publishing Group.
Samovar, L.A. et al. (2012). Communication between Cultures. Boston, MA, USA: Cengage
Learning.
Scollon, R. et al. (2012). Intercultural Communication: A Discourse Approach. Oxford,
UK: John Wiley & Sons.
Thomas, D.C. (2008). Cross-Cultural Management: Essential Concepts (2nd ed.). Sage.
Wee, Lionel. (2008). The technologization of discourse and authenticity in English
language. International Journal of Applied Linguistics, 18(3), 256-273.
Wood, J. T. (2012). Interpersonal Communication: Everyday Encounter. Boston, MA, USA:
Cengage Learning.