OPERATIONAL PLAN

General Operating Hours

Milktealogy opens at 9:30 AM - 6:30 PM every Monday to Saturday and 9:30 AM -3:00

PM every Sunday. There will be 3 employees needed. First is the cashier who is task to monitor

the orders online, second is the cook who will prepare and process the product, and third is the

delivery girl/boy who will distribute the product to the location of the customer.

Product or Service Description

Milktealogy offers different flavors of milk tea at an affordable price. This business uses

online platform such as FB page in selling their product considering the situation that the country

is still in pandemic. Aside from this, Facebook is the most prominent social media with billions

of users. Through this, although there is limited movement of people, it would be still easy for

the business to reach out to its target market because of the ability of Facebook to have a wide

networking with different people around the globe. Customers will just need to message the

Facebook page of the business if they want to order which gives them convenient because they

don’t need to go out because their orders will be delivered to their homes.

Flow of Orders for Goods and/or Services

Before

1. The employees should report 30 minutes (9:00 AM) before the business will open.

2. They should prepare all the ingredients and equipment needed in processing the product.
 3. They should post an announcement that they are ready to accept orders 15 minutes before

the opening of the business on that day.

During

1. By 9:30 the cashier should be able to log in to the Fb page of the business to monitor the

orders.

2. The process of orders should come in a first message first serve basis:

a. If the customer would like to order, he/she should message the FB page using the

format and he/she needs to attach one valid id in order to ensure that they are not

bogus buyers:

Name: _____________________
Complete Address: _____________________
Cellphone #: _____________________
Order: Flavor – Size – Quantity
Attach I.D.:

b. After the FB page receive the message, the cashier should be able to reply to it within

5 minutes.

c. The cashier will reply to customer depending on the sequence of their message or

orders.
d. The reply should be in this format:

IF ORDERS ARE AVAILABLE

Hi! Thank you for purchasing Milktealogy.
We are now processing your orders and the total
amount that you need to pay is ****.
Orders:
Flavor – Size – Quantity – Price/Quanitity – Total
To confirm your order kindly reply
“MILKTEALOGY” on this message. Once you
reply, you cannot longer cancel your purchase. We
will sent you a message again when we are on our
way to your location. Have a great day!

IF ORDERS ARE NOT AVAILABLE

Hi! Thank you for purchasing Milktealogy.
We are very sorry to inform you that your order is no
longer available. But don’t worry because we have
alternative offers for you. If you like them kindly
send us your order again following the same format.
Thank you.
Alternative offers that are available:
Flavor – Size – Price/Quantity

e. After the customer confirmed their orders, it will be forwarded by the cashier to the

cook to process it. The cook is only given 30 minutes the most to process the order/s

of each customer.

f. After the cook processed the orders, it will be forwarded to the delivery/girl/boy to

distribute it to customer’s location.

 g. There is a cut-off for every orders:

MONDAY – SATURDAY SCHEDULE

ORDERS CONFIRMED DELIVERY
WITHIN
9:30 AM – 10:00 AM 10:15 AM
10:00 AM – 10:30 AM 10:45 AM
10:30 AM – 11:00 AM 11:15 AM
11:00 AM – 11:30 AM 11:45 AM
11:30 AM – 12:00 PM LUNCH
1:00 PM – 1:30 PM 1:45 PM
1:30 PM – 2:00 PM 2:15 PM
2:00 PM – 2:30 2:45 PM
2:30 PM – 3:00 PM 3:15 PM
3:00 PM – 3:30 3:45 PM
4:30 PM – 5:00 PM 5:15 PM
5:00 PM – 5:30 PM 5:45 PM
CLOSE

SUNDAY SCHEDULE
ORDERS CONFIRMED DELIVERY
WITHIN
9:30 AM – 10:00 AM 10:15 AM
10:01 AM – 10:30 AM 10:45 AM
10:30 AM – 11:00 AM 11:15 AM
11:00 AM – 11:30 AM 11:45 AM
11:30 AM – 12:00 PM LUNCH
1:00 PM – 1:30 PM 1:45 PM
1:30 PM – 2:00 PM 2:15 PM
2:00 PM – 2:30 2:45 PM
CLOSE

After

1. The cashier should post an announcement 15 minutes before the closing that they will no

longer accept orders.

2. The cashier should record and audit all the incurred transactions for accounting purposes.

3. The cook should be able to have an inventory and list the things needed on the next.