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Siebel CRM 8.1.1 Sales Specialist Assessment

1. Identify the Oracle product that connects best of breed applications such as Siebel and
CRM on Demand.
A Application Integration Architecture

2. Siebel 8.1 Sales Analytics provides the following Pre-Built Dashboards:

A Competitors, Pipeline, Customers, Sales Effectiveness

3. Identify the two true statements regarding the benefits of using Siebel 8.1 to manage
customers across channels . (Select 2)
A Transparent access to real time transactions and knowledge
Manage sales & service rules once, deploy anywhere

4. Identify three Functional Highlights of Siebel 8.1 CRM Outlook Edition. (Select 3)
ASearch/Create/Update/Delete CRM Data
Capture Outlook Data in CRM
Integrated display of PIM/CRM Data and Analysis

5. Complete the sentence with the best response: "Challenges facing sales organizations
today include
A Demand and Revenue Growth, Sales Effectiveness, Greater Forecast Accuracy

6. Identify the three value statements that indicate how the Siebel 8.1 CRM Sales offering is Simple.
(Select 3)
A Intuitive Microsoft Office/Desktop Integration
Task-Based User Interface Processes
Focused Mobile & Social Sales Applications

7. Identify the two value statements that indicate how the Siebel 8.1 CRM Sales offering is Smart.
(Select 2)
A Drive Sales Effectiveness by Giving Reps more Power & Tools
Contextual/Embedded Analytics

8. Identify the true statement to complete the following sentence, "BI Publisher Integration _
A Provides increased Flexibility in Reporting

9. Identify the three value statements that indicate how the Siebel 8.1 CRM Sales offering is Powerful.
(Select 3)
A Extend Channel Management Support
Continue Deep End-to-End Industry Process Support
Extend Pre-Built Integrations & Web Services

Siebel PRM
10. Key customer personnel who would be most interested in leveraging Siebel Partner Relationship
Management (PRM) include:
A Channel Executive, Channel Sales Manager, Channel Operations Manager, Channel Marketing
Manager

11. Identify two Key Benefits of Siebel 8.1 PRM SPA relative to a Brand Owners View. (Select 2)
A Streamlines the process of requesting price breaks
Encourages Distributors and Resellers to buy and stock now

12. Identify three Key Benefits of the Brand Owners View of Siebel 8.1 PRM Design Registration. (Select
3)
A Visibility into Design Pipeline
Encourages registration since competitors can offer discount
Enhances Collaboration between Brand-Owner and Partners
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13. Identify the two Key Benefits of Siebel 8.1 PRM Partner Portal related to Design Registration. (Select
2)
A Independent approval for opportunity and design program
Guarantees Exclusivity

14. Identify the two Key Benefits of Siebel 8.1 PRM Partner Portal related to Deal Registration. (Select
2)
A Provides time-bound registration expiration which encourages partners to act quickly
Protects the interest of the partner

15. Identify two Key Benefits of Siebel 8.1 PRM SPA relative to a Partner's Perspective. (Select 2)
A Faster iterative cycles for SPAs and Claims as the process has been streamlined
Finer degree of pricing with line-item level actions

16. Identify three Key Benefits of the Brand Owners View of Siebel 8.1 PRM Deal Registration. (Select 3)
A Align Partner Actions with Vendor Priorities
Insight into Partner Sales Activities
Mitigates Channel Conflict

Siebel Marketing and Loyalty

17. Identify the items business users can track with Siebel Loyalty.
A Loyalty Credentials, Transactions, Loyalty Assets

18. Identify the next step in the communication process provided by Siebel 8.1 Loyalty and Marketing:
Find the Moment of Truth, Act on the Moment, Understand Responses
A Transition the Conversation to Sales

19. Creating powerful social media communities will help to _______. Check all that apply.
A Create Customer Value
Build Brand Affinity
Reduce Support Cost

20. How will using a Siebel Loyalty solution avoid ineffective customer targeting?
A Enables real-time loyalty programs via seamless system integration

21. Select two strategies which will help companies provide the right offer to the right customer in the
right place. (Select 2)
A Analyze Your Customer Base
Develop Targeted Offers

22. Identify two key factors causing consumers to be more difficult to reach, satisfy, and retain. (Select
2)
AShifting Behaviour to online and interactive channels
Discerning Consumer who demands a richer, more relevant, dialogue

23. Identify two key benefits of using Siebel Loyalty 8.1. (Select 2)
A Effectively target customers and foster long term loyalty
Offer superior membership experience through real-time reward schemes

24. Select two critical CRM strategies which help companies thrive in today's economic climate. (Select
2)
A Understand Your Customers
Reward, Recognize and Differentiate

25. How will Siebel 8.1 Loyalty and Marketing help companies avoid permanent customer departure
after a bad experience?
A Delivery of ad hoc rewards and immediate rewards
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26. Siebel Loyalty includes the following services out-of-the-box:

A Enrollment, Membership Renewal, Lounge Purchase, Points purchase & transfer

Siebel Marketing
27. Identify three key features of Siebel Lead Management 8.1. (Select 3)
A Usability enhancements to Lead Qualifier User Interface
Lead routing and scoring rules
Closed-loop lead lifecycle management

28. Identify the two Landing Page Creation features included in Siebel 8.1.1 Web Marketing. (Select 2)
A Show survey form on initial page or use launch button
Customize HTML for each section using editor

29. Key Lead Management Benefits of Siebel Marketing 8.1 include: (Select 3)
A Higher conversion rates
Improved data integrity
Improved marketing and sales alignment

Siebel Self-Service
30.Identify the Value Proposition Self Service delivers to a C-Level Executive.
A Cut Costs and Improve Profitability

31. Siebel 8.1 Public Sector E-Service is integrated with the following 3rd party product to enable
Benefit Applications to be downloaded and uploaded from government websites:
A Adobe

32. Siebel Self-Service requires the following Siebel components. Check all that apply.
A Oracle Applications Server
Oracle Secure Enterprise Search
Siebel CRM Base

Overview and Strategy

33. Identify three Key Drivers of Siebel 8.1 Loyalty.
A Extend First Mover Advantage and Establish Leadership Across Key Industries
Capture Growing Retail Loyalty Market
Penetrate Airline Loyalty Market

Executive Vision and Product Strategy

34. Customer satisfaction is a requirement to do business while customer loyalty is the driver for
A Sustained profitability and growth

35. Identify the three game changing strategies for transformation. (Select 3)
A Tap into the power of the social web
Deliver CRM data when, how, and where users need it
Executing the cross-channel customer experience flawlessly

36. Select the theme for Siebel CRM 8.2.

A Closed-Loop Case Management

Siebel Chat
37. Siebel Chat is tightly integrated with ____________.
A Siebel Call Center

Siebel Self-Service: E-Commerce

38. The eCommerce View provided in Siebel 8.1 Self-Service eCommerce provides visibility to:
A Product Search Results and Product Details

Siebel Help Desk

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39. IT Operations can improve alignment between business customers and IT on services and service
levels by implementing the following Siebel 8.1 component:
A Help Desk

Launch Update
40. Identify two of the new Gadgets delivered in Siebel 8.1. (Select 2)
A My Contacts
Top Accounts