Lourdes College

Higher Education Department

Student Apprentice Report

HRM Program

Rupel Vincent L. Baitan

BSHRM – 4

Ms. Enriqueta B. Bucao

Apprenticeship Coordinator

Summer 2011
 Acknowledgement

The trainee would like to acknowledge the people who helped him

for this training to be possible.

He is very thankful to the Lord for giving him the strength and

good health to finish the training.

Next, he wants to express his sincerest gratitude to his family for

supporting him financially, emotionally and spirituality.

And to his girlfriend and friends who help him fulfilled this project.

He also would like to gratefully acknowledge the staff of

Monaco Suites de Boracay especially to the Manager

Mr. Breinard T. Alavado for giving him the chance to be part

of their team and giving him some knowledge about the work.

And he would like to thank the General Manager for conducting

this program that help students experience things in whole world.

Lastly, he would like to acknowledge the OJT Coordinator,

Ms.Enriquiete B. Bucao for the support that she gave me.

 Dedication

This work is dedicated

to my family and girlfriend

who initiated and encouraged me to learn

and explore new things that would help me

grow as a human being .

 Introduction

On-the-job training (OJT) is one best training method because it is

planned, organized and conducted at the employee’s worksite.

OJT will generally be primary method used for broadening

employee skills and increasing productivity. It is particularly

appropriate for developing proficiency skills unique to an

employee’s job – especially jobs that are relatively easy to learn

and require locally owned equipment and facilities.

Morale, productivity and professionalism will normally be high in

those organizations that employ a sound OJT program.

An analysis of the major job requirements (identified in the

position description and performance plan) related knowledge,

skills and abilities form the basis for setting up an OJT plan.

OJT is dependent upon the trainer having sufficient knowledge

and expertise to impart to the trainee. OJT is important and the

quality of OJT can be considerably improved through effective

design.
 Workplace

Monaco Suites de Boracay

Back in the 80s, when Boracay’s landscape was a different hue, not many believed that
a traveler would come for anything more than the island’s pristine white beaches and
rich blue seas.
 
However, in 1988, the birth of Boracay’s pioneering first-class hotel, Paradise Garden
Resort, proved that luxury and comfort could be achieved in paradise. Defying doubts,
its visionary owners dared to offer travelers an alternative sanctuary, building the first
high-rise resort complete with the first swimming pool on the island.
 
Soon Paradise Garden resort became a legend, bringing in thousands of tourists from
Europe and paving the way for other luxury resorts to mushroom on the island. For
years, it was hailed as the best resort in Boracay by newspapers and catalogues of tour
operators in Europe and Korea.
 
Always one step ahead, the Buskowitz family, owners of the famous Paradise Garden
Resort, makes history once more as they open yet another luxurious urban highland
resort-hotel.
 
Monaco Suites de Boracay is a new sanctuary born for travelers seeking comfort and
privacy in this world-renowned island paradise.
 
Tucked away in a private bay just five (5) minutes away from Boracay island’s powdery
white sand beach, Monaco Suites de Boracay is an exclusive getaway with 14 well-
appointed villas consisting of 50 Ocean View Suites.
 
Situated in a 16,000 sq. m. estate in Boracay’s finest location along a seaside hill,
Monaco Suites boasts of spacious units sprawling out across well-maintained
landscaped tropical gardens, with a panoramic view of Bulabog Beach and Mt. Luho
(the highest elevation on the island).
 
Backed by 20 years of successful hotel operation in Boracay, its efficient German
management maximizes its experience and expertise in hotel operation, architecture,
and even selection of quality materials for a tropical climate, to provide the discerning
vacationer the best living space possible.
 
Contemporary Mediterranean-inspired rooms are comfortably furnished with the best
quality of furniture and fixtures exclusively designed by Monaco Suites. All rooms have
fitted kitchens, stylish en-suite bathrooms, and spacious terraces or balconies with
unobstructed views of the sea. The architecture exudes timeless, classic elegance, and
is of highest quality that meets German Standards.
 
Monaco Suites de Boracay is the only exclusive all-suite hotel in the island that offers
infinity Dolphin Shaped Pool, Health Spa, On-Site Water Sports activities from Jet
Skiing, Waterskiing, Para-Sailing, Wind Surfing, Kite Boarding, Banana Boat Ride, Fly
Fish, Snorkeling to Scuba Diving. It also has a private access road and a private beach
with docking port.
 
The Monaco Suites Club House, with an expansive view of the hills and the sea, also
offers the perfect venue for relaxed business meetings or quiet get-togethers with
friends and associates.
 
The Club House Restaurant features international and traditional cuisine. You may dine
with your loved one at candlelit tables for two or with new friends at tables for four or
more. The restaurant enables you to dine according to your timetable and offers a
distinctive gourmet experience with its own menu and special ambiance.
 
A place where time is governed by the rhythm of the sea and where friendly greetings
resound across rolling hills, Monaco Suites de Boracay is the ideal place to meet new
people and forge bonds of friendship that will draw you back time and again. It’s the
perfect place to escape, filled with ease and excitement, adventure and tranquility.
 
 Jobs

A. Waiter

Waiters are responsible for serving customers in restaurants, cruise, hotels and
lounges. Their duties are taking and serving customer’s order. They give constant
attention to the customer’s need like refilling of coffee, sauces and other needs. Waiters
are also responsible for handling the check to the customers and wait for their
payments.

Functions :

 Assures achievement of daily planning through list of activities received.

 Follows up on trained elements and tasks, on a daily basis.

 Ensures service for tables assigned.

 Takes food and beverage orders as per Hotel standard.

 Delivers food from kitchen and beverages from dispense bars.

 Assists Busboy /girl in clearing tables if necessary.

 Follows sequences of work during set-up time and service time.

 Has to know in details food and beverage items present in menu.

 Handles guest request in a courteous manner repeating their request to make

sure that guest's message was properly understood.
  Reports immediately to Superior any misunderstanding, problem or accident with
guest or staff.

 Communicates constructively with guests to assess their satisfaction. If not

satisfied, follow up with an immediate action.

 Receives a training and focus carefully on various elements and tasks taught on
a daily basis.

B. Bartender

Responsible for meeting and exceeding the expectations of all guests. The
Banquet Server is responsible primarily for serving, setting up, and clean-up of all
banquet bar functions. Expected to provide exceptional beverage service to all guests.
Mixes and serves alcoholic and non-alcoholic drinks to guests of service bar following
standard recipes and the Company's and ABC alcoholic beverage policies; and is
attentive to guests, making them feel welcome, at all times. This is a fast paced
position that will involve constant customer interaction.

Functions:

 Mixes and serves alcoholic and non-alcoholic drinks to guests according to hotel

specifications, courteously and efficiently.

 Collect payments.

 Greets guests entering and exiting in a friendly and courteous manner.

 Reports needed repairs of unsafe conditions to supervisor.

 Responds quickly to requests from guests, supervisors or management in a

timely, friendly and efficient manner.

 Follows up to ensure guest satisfaction.

  Maintains supplies neat and organized to department standards.

 Maintains security of equipment, keys and supplies issued each day.

 Reporting missing articles, damage or mechanical problems restaurant/lounge

area and equipment.

 Provides a professional image at all times through appearance and dress.

 Follows company policies and procedures.

C. Housekeeper

Perform any combination of light cleaning duties. Duties include making beds,
replenishing linens, cleaning rooms and halls, and vacuuming.

Functions:

 Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways,

locker rooms and other work areas so that health standards are met.

 Clean rugs, carpets, upholstered furniture, and/or draperies, using vacuum cleaners
and/or shampooers.

 Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to
disposal areas.
 Care for children and/or elderly persons by overseeing their activities, providing
companionship, and assisting them with dressing, bathing, eating, and other needs.

 Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.

 Purchase or order groceries and household supplies to keep kitchens stocked, and
record expenditures.

 Run errands such as taking laundry to the cleaners and buying groceries.

 Sweep, scrub, wax, and/or polish floors, using brooms, mops, and/or powered scrubbing
and waxing machines.

 Dust and polish furniture and equipment.

 Keep storage areas and carts well-stocked, clean, and tidy.

 Polish silver accessories and metalwork such as fixtures and fittings.

 Remove debris from driveways, garages, and swimming pool areas.

 Replace light bulbs.

 Replenish supplies such as drinking glasses, linens, writing supplies, and bathroom
items.

 Sort clothing and other articles, load washing machines, and iron and fold dried items.

 Sort, count, and mark clean linens, and store them in linen closets.

 Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.

 Assign duties to other staff and give instructions regarding work methods and routines.

 Request repair services and wait for repair workers to arrive.

 Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests' rooms.

 Disinfect equipment and supplies, using germicides or steam-operated sterilizers.

 Hang draperies, and dust window blinds.

 Move and arrange furniture, and turn mattresses.

 Observe precautions required to protect hotel and guest property, and report damage,
theft, and found articles to supervisors.

 Plan menus, and cook and serve meals and refreshments following employer's
instructions or own methods.
 Prepare rooms for meetings, and arrange decorations, media equipment, and furniture
for social or business functions.

 Take care of pets by grooming, exercising, and/or feeding them.

 Wash dishes and clean kitchens, cooking utensils, and silverware.

 Answer telephones and doorbells.