If the vehicle registered with the Etiqa Auto Assist (EAA), experiences breakdown or accident in

Malaysia, Singapore, Thailand or Brunei, members are entitled for the following services :

1. 24 Hours Breakdown Assistance 4. Extended Assistance ( Singapore, Thailand and Brunei )

If the member’s vehicle experiences breakdown, EAA will provide
roadside repairs (repair on site) services. The roadside repairs will be
provided up to a maximum two hours of labor. All costs of spare parts
and fuel will be borne by members.
2. 24 Hours Towing Assistance**
If the member’s vehicle experiences accident or breakdown (cannot be
repaired on the roadside), EAA will provide towing services to the
nearest Etiqa Premier workshop or nearest authorized franchise
workshop.
3. Alternative Travel Assistance**
 Taxi and Car Rental
If the member’s vehicle experiences accident or breakdown , EAA
will assist the member in organizing Taxi or Car Rental for member
to continue journey.
Hotel Accommodation

If the member’s vehicle experiences accident or breakdown , EAA
will assist the member in organizing Hotel Accommodation when
member is in distress.
 Vehicle Repatriation to Malaysia**
If the member’s vehicle experiences accident or breakdown in
Singapore, Thailand and Brunei, EAA will assist the member in
organizing the repatriation of member’s vehicle to Malaysia. All
costs of repatriation to Malaysia will be borne by members.
5. Friends and Family Assistance**
If any member of EAA happens to be with his friends or family when
they are experiencing a vehicle accident or breakdown , the member’s
friends or family are entitled to EAA benefits . All costs will be borne
by members.
6. Emergency Medical Evacuation Assistance**
If a medical emergency arise following an accident or breakdown, EAA
will organize an ambulance to send the member to the nearest
hospital. All costs will be borne by members.
7. Emergency Message Transmission
Upon request from members, EAA will organize to contact member’s
family and keep informed of the member’s conditions.

**Subject to terms and conditions of Etiqa Auto Assist Program

EAA Toll Free

Malaysia : 1800 88 6491
Singapore, Thailand or Brunei : +603 6207 4338