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When you connect your device to network and your router does not have a wifi password,
you do not need to enter the password. Simply click on “Confirm” to go on.
hotspots?
You need two smartphones that can provide a network hotspot. One phone turns on the
hotspot as the network provider and the other can connect to the device.
3. Why can't I connect to network with Fritzbox 7590 & Ritzbox 7590
routers?
Routers of this type use the same SSID when distributing 2.4G and 5G networks, they are
not separated, so you cannot distribute network by EZ mode (default). You are advised to
unsuccessful
Please re-try or restart the Wi-Fi module. If it still does not work, please submit the model
number of the router and the phone in Feedback, we will verify and process for you.
2) If the indicator light is out after the quick flash all the time
Please check if your phone can access the external network when connecting Wi-Fi, and
check if the name and password for the Wi-Fi is correct in network distribution; please
Please pair and test the network after removal, if it still does not work, please provide the
information below in Feedback page, we will verify and proceed as soon as possible.
1: Name of app
2: Phone model
3: Name of router, please provide the pictures of both front and back of the router model
4: Information that is useful for us to check device information, such as product model
5. Why can't I reconnect when the power is back on and the network
has restored?
If you are using a Netgear router, as for its pairing features, the network will restore in
6. Device-connection failure?
3.Confirm that device, smartphone and router are as close to each other.
4.Make sure the network function of router and smartphone are unblocked.
5.Confirm the entered router password is correct.
6.Confirm adding device is under 2.4 WIFI channel. Enable the broadcast and not allow to
hide Wi-Fi
7.Confirm that router’s encryption method is WPA2-PSK and authentication type is AES, or
8.If router’s connected devices reach the amount limit. Please try to turn off some devices’
9.If router enables MAC address filter, please try removing the device from MAC filter list
11. If it still doesn't work, it may be that the router is not compatible with the device. It is
7. Why does the app always show that the device is offline, and how
It may be resulted from your phone performance. Generally, phones running on iOS are
not likely to have such an issue, while some low-performance Android phones may have.
If the app has not been launched for a long time, it needs to connect with the cloud when
you log in again, so the device is displayed as offline. As the app is temporarily not
connected with the device, it is not actually offline. It is a normal phenomenon, and you
don't have to worry about it. Just like many apps require to buffer for a few seconds
before displaying content, which is actually a process of connecting to the cloud. This may
2.Please confirm whether the device or the network has been cut off . If so, there is a
3. Please confirm the network is stable.(Check methods: put the phone or Ipad besides
your device and make sure they’re in the same network environment, try to open a
password have been modified. If so, remove the device and add it again.
PS:5G wifi is temporarily not supported, only 2.4G wifi can be used.
5. If the network is normal, but the device is still offline, check if there are too many Wi-Fi
connections. .Please try to restart the router, wait 3 minutes and observe the status of the
device;
6.Check if the firmware is the latest version, the App side checks the path: Me - Settings -
7. If all is normal after check, we recommend that you remove the device and add it
again.(Device Removal Method: Open the App and enter the device control page, click "..."
button which is in the top right corner, click on the bottom of the page "remove device") If
there is still a problem, please provide your account for app,your router model, your
If your router's name and password change, you need to reset the device and add it
again.
1. Click the network icon in the bottom right corner on the system desktop
2. Click [Network and Internet settings] in the pop-up box
3. Click WIFI on the left handside.
4. Click [Hardware Properties] under [WIFI]
5. Then you will see the information of network band
1、Android
Different brands of Android phones are different. Take Huawei mobile phone as an
example. You can click on the connected Wi-Fi name in the Wi-Fi list, and the
simultaneously?
For Wi-Fi devices, you can configure network connections for multiple devices
simultaneously in default network configuration mode and for only one at a time in AP
mode.
The number of devices that a wireless router can connect to is subject to the router
13. Why should I manually enter the Wi-Fi name when adding a device?
if your mobile phone is Android 8.0 or higher and do not assign the APP with the
positioning permission, you will need to enter the Wi-Fi name manually.
14. Why does a router support more than 200 IP addresses but is actually
The inconsistency is mainly caused by the protocol and CPU usage, and hardware factors
such as the memory usage. In addition, the network throughputs of different devices
LSC provides various security strategies to effectively ensure data security of user and
device.
1. As for device access, LSC proprietary algorithms are employed to ensure data isolation,
3. As for data processing, strict data filtering and validation and complete data audit are
applied.
4. As for data storage, all confidential information of users will be safely encrypted for
storage.
16. What is the specification of the Wi-Fi password when adding devices?
When adding device networking in APP, there is no limit to the name of wifi, the password
distribution mode?
Smartconfig (EZ) distribution network mode: Smartconfig means that the mobile APP
sends a UDP broadcast packet or a multicast packet containing the WIFI username WIFI
password. The WIFI chip of the intelligent terminal can receive the UDP packet, as long as
the UDP organization form is known, The WIFI username and password are decrypted by
the received UDP packet, and then the WIFI username and password received by the
AP (compatible) distribution network mode: APP configures the mobile phone to connect
to the intelligent hardware (AP of the WIFI chip). The mobile phone and the WIFI chip
directly establish communication, and the WIFI user name and the WIFI password to be
configured are sent to the intelligent hardware, and the intelligent hardware can be
network?
1、You can enter the single device control page in the app, click ". . ." in the upper right
corner to enter more functions, click "Shared devices" - "Add Sharing", enter the phone
number of the other party, click Finish, you can put the device Share for family use;
2、Click “Me-“Home Management” in the app to enter the family that needs to be set
up, click “Add members”, add family and friends who need to share the device to the
family, and share the devices in all the homes without having to The device is re-shared.
Note: The two methods of sharing devices require the other party also has the account of
the APP.
20. Why can't the Amazon Echo speaker search for new devices?
To use the Amazon Echo speaker to search for new devices, ensure that the following
1、The app account bound in the Amazon Echo speaker is the same as that used to
control devices.
2、Devices are online. The Amazon Echo speaker cannot search for offline devices.
If the Amazon Echo speaker cannot search for devices after the preceding conditions are
met, you are advised use the web-based Amazon Alexa to configure the Amazon Echo
speaker. It also supports voice control. The Amazon Alexa app is unstable in some regions.
21. When I control the device with Alexa, No "OK" response is heard and
This may be because Alexa does not precisely recognize the command and fails to parse
You are advised to change the device name in the app to one which is easier to recognize
by Alexa, such as "bedroom light" and "bedroom light". Then, re-find the device and
control the device with the new name. If the problem persists, please offer your device ID
It is recommended that you switch your phone's network to 4G and enter the device's app
(non-Alexa app) to view the device's status. If you find the device is actually offline, you
2.Please confirm whether the device or the network has been cut off . If so, there is a
3. Please confirm the network is stable.(Check methods: put the phone or Ipad besides
your device and make sure they’re in the same network environment, try to open a
4. Confirm whether the home Wi-Fi network is normal, or whether the Wi-Fi name and
password have been modified. If so, remove the device and add it again.
PS:5G wifi is temporarily not supported, only 2.4G wifi can be used.
5. If the network is normal, but the device is still offline, check if there are too many Wi-Fi
connections. .Please try to restart the router, wait 3 minutes and observe the status of the
device;
6.Check if the firmware is the latest version, the App side checks the path: Me - Settings -
7. If all is normal after check, we recommend that you remove the device and add it
again.(Device Removal Method: Open the App and enter the device control page, click "..."
button which is in the top right corner, click on the bottom of the page "remove device") If
there is still a problem, please provide your account for app,your router model, your
1. Please confirm whether the device supports voice control and whether it has been
successfully bound to the voice speaker. For details, refer to Echo and google home
instructions.
2. Please confirm whether the device is online normally. You can see if it is normal through
3. Different types of devices can operate different voice commands. Please confirm
4. Please confirm the device name is easy to identify, it is recommended to take 2 simple
5. Please confirm whether the smart device APP account bound in Alexa has changed. For
6. If you still can not solve, please provide an account (email or phone, be sure to call the
area number of the phone) to contact our customer service, we will let the technical staff
to find the cause of the problem and help you solve it.
24. What if the third party is connected but the voice control fails?
right corner of the device control page to enter the "Details of device" page, then you can
Our WiFi device has two control modes: LAN control of WiFi and Mobile cellular data
(or other network). No matter whether the device is online or not, the app can control the
device once both of them run on the same LAN (the device and app are connected to the
same WiFi router in your house). So, You are advised to turn off wifi of your mobile and
turn on cellular data, then refresh the device list to see whether the device is still online.
3. If the device is offline, check whether your WiFi works normally. If no, troubleshoot the
router.
4. If your WiFi works normally and the device is offline (only for the case it has been
normally connected previously, and the router's name and account information has not
been changed), you are advised to shut down and reboot your device , and check
5.We recommend that you try to rediscover the device/refresh device list to see if the
6. If the device is still offline, you are advised to delete the device and re-configure the
network. Then, in the third-party access app (such as Alexa and Google Home), refresh the
device list to show the device. The device can be controlled after it is shown.
If the problem persists after you have tried above methods, please offer your device ID
control.
View the path: Log in to the device control interface and click ".." to view the third-party
2.pls confirm your device has connected to the app. It may be that your APP and device
are under the LAN, you can control, but the actual device is offline, you need to reconnect
4.Make sure your account is correct when you r connecting to the Third-party .
If there is no problem above, it is recommended that you provide the device ID to contact
us for verification.
In addition to using app to control intelligent products, you can also experience the most
Set different names for these devices and use voice commands to control them.
For example, name the lamp in the living room as "living room light" and that in the
bedroom as "bedroom light". Then, tell your Alexa Echo speaker "Alexa, turn off the living
room light" or "Alexa, turn off the bedroom light" to turn off the lamp.
28. How can the newly added devices be accessed to Amazon Echo?
You can discover new devices by Amazon Echo's voice control. The command is "Alexa (or
Echo), discover devices." In 20 seconds, you will be notified of successful discovery and
【Trigger scene】
First set the scene in the app, then discover devices; the settings in the app will appear in
Different types of devices can operate different voice commands. The common ones are
as follows:
【switch socket】
(Slots, multi-switch products support sub-control, after each custom name on the app,
Alexa, turn off device name ————————————— Turn off the light
Alexa, set device name to percentage —————————— Set the brightness of the
Alexa, brighten/increase Device Name ——— — — Brighten the lamp by 25% (this
Alexa, dim/decrease device name ——— — — Dimming the lamp by 25% (this
Alexa, set device name to color name ——— — — set the color of the light
Alexa, set device name to color temperature name --- --- set the color temperature of the
lamp
Alexa, make / set device name warmer ——— — — Warm the lights
Alexa, make / set device name cooler —————— Cool the lights
Alexa, turn off device name ————————————— Shut down the device
standard definition)
degree
Alexa, decrease device name temperature ———————— temperature down 1
degree
Alexa, what’s the temperature of the device name; Alexa, what’s the device name set to?
(The set temperature refers to the temperature scale with different degrees Celsius and
degrees Celsius. When the voice is controlled, the temperature scale set by the current
【Fan】
Alexa, turn off device name ————————————— Shut down the device
Note: Some fan's wind speed adjustment methods are different. They are divided into the
1.percentage type
Alexa, Set Device Name to Percent —————— Adjust Fan Wind Speed
2.stall type
Alexa, Is the device name locked? —————————— Query the status of the door
lock switch (door magnetic products only support query door switch status)
【electric curtain】
Alexa, turn on the device name ————————————— Open the curtain
(Alexa itself does not support the category of curtains. We treat the curtains as a switch
type device. Open the curtains to turn on and close the curtains.
Should turn off; so curtains only support opening and closing, do not support pause; the
expression of turn on/off curtain is also very different, but only this what to do)
Alexa, next channel on device name ————————— switch to the next channel
Alexa, channel down on device name —————— tune to the next channel
Alexa, lower/upper the volume on device name ——————— adjust the sound of the
TV
Alexa, show the device name—————————— Put the camera screen on the echo
Alexa, hide / stop device name —————————- Ending the delivery of the camera
screen
【Other devices】
conditions?
present : https://developers.google.com/actions/smarthome/traits/
Hi, Alexa supports the voice control for scenes. Set up scenes in the app, and then
discover devices; the scenes set in the app will appear in the Scene list of the Alexa app.
The command to trigger the scenes is as follows: Alexa, turn on scene names
34. For Alexa and Google Home voice control, can voice control be
implemented in German?
The LSC Public Edition Skill has supported Germany in Alexa, and can be directly
controlled in German.
35. Does the group created in this app support Alexa voice control?
Hi, Alexa does not support the voice control of Wi-Fi groups created in this app (Bluetooth
groups are supported). It only supports the voice control of groups created by itself in the
Alexa app.
home).(check methods:open the app ,Enter your device and click "✏",and then see the
Before using IFTTT to control your smart devices, make sure you meet the following
conditions.
2) A device, which could use IFTTT service, including computer or mobile device.
3) An IFTTT account, could be replaced by Facebook account or Google account.
2.2 Register a LSC Smart Connect account and sign in the app (Refer to App Instruction)
2.3 Add device and change device's name (Refer to App Instruction)
Sign in with the LSC Smart Connect account, add the device, then change device name to
User can configure IFTTT through web or app. We take app configuration as an example
in this guide.
App: Search "IFTTT" in App Store or Google Play to install the app.
You can skip this part if you have signed in IFTTT app.
1. Open the IFTTT app by tapping the app icon on your mobile device.
2. Type in your IFTTT account and password, then tap "Sign in". IFTTT account could be
3. When you sign in IFTTT app successfully, the display in the app is shown as below.
3.2 Link LSC Smart Connect account to IFTTT
You can skip this part if you have linked LSC Smart Connect account to IFTTT.
1. Click on the search symbol in the right corner of the "Discover" page, then enter "Smart
Life" in the search box, select the "Smart Life" option, and tap "Connect" to enable Smart
Life.
2. In the new page, select the country/region where your account belongs to, type in your
LSC Smart Connect account and password. Then tap "Link Now" to link your LSC Smart
1. Click "+" in the top right of the "My Applets" page to establish a new Applet. (Applet
2. Tap "this" to add a condition in the new page, and then enter "Smart Life" in the search
*Here is the example of "turn on the plug", see the pictures as below.
1. Tap "that" to add a task, and then enter "Smart Life" in the search box, select the "Smart
Life" option.
2. Select detail action in Smart Life, choose the corresponding equipment, and then tap
When we turn on the plug (trigger condition), the bedroom light will be turned on
For example, take the location service "Location" in the figure as an example, set it as the
trigger condition this, set the mail service "Email" as the execution task. when entering a
Before using Google Home to control your devices, make sure you meet the following
conditions.
A Google account.
Smart devices.
You can skip this part if you've already add some devices to your LSC Smart Connect
account, and in the meantime the devices' name are easily recognized.
You can scan the QR code below to download the LSC Smart Connect app :
You can also search "LSC Smart Connect" in either App Store or Google Play to install the
app.
your app.
2.2 Register a LSC Smart Connect account and sign in the app (Refer to App Instruction)
Open the LSC Smart Connect app, tap "Register" to register an account, then sign in the
app.
2.3 Add device and change device's name (Refer to App Instruction)
Sign in with the LSC Smart Connect account, add the device, then change device name to
Configuration needs Google Home app. Search "Google Home" in App Store or Google
You can skip this part if your Google Home is already set up.
1.Make sure your Google Home is energized and four colored lights on the top are on
2.Make sure Google Home is in a Wi-Fi network that has smooth access to Google
services.
3.Open the Google Home app, the device will automatically appear in the "Discover"
page.
4. Click "SET UP" to start connecting to Google speakers and click "YES" after you hear the
voice prompts.
5.Help improve Google Home and click “YES, I’M IN” in the lower right corner.
10.Waiting for the system to set up your Google Assistant automatically, click “Next”.
11.Click "VIEW MORE" to pop up a dialog box, and then click "I AGREE" to allow Google
Home to get your calendar, flight itinerary, and more to provide personalized
customization. Then set your geographic location, select the music service you need, and
click on “NEXT”. If you don’t need it, you can click “Not Now” to skip.
12.Then comes a review of what you have done. After clicking “Next” the page will display
ATTENTION: Due to the Google Home app’s known bug, you could only use one Google
account to control "Home Control Action". If you sign in Google Home app with several
Google accounts, only the first Google account you signed in can be used for "Home
Control".
1.On the homepage of Google Home app, click the button in the lower right corner, select
"MORE SETTING", select "Home Control" under the list of "ASSISTANT", and then click the
2. Find "Smart Life " in the list. In the new window, select your LSC Smart Connect account’
s region, type your LSC Smart Connect account and password, then tap “Link Now”. After
you assign rooms for devices, your devices will be listed in the Home Control page.
4. Control your smart devices through Google Home
Now you can control your smart devices through Google Home. Take bedroom light as
Before using Echo to control your smart devices, make sure you meet the following
conditions.
Stable Wi-Fi network which could access to Amazon server. (For mainland China users)
Smart devices.
You can skip this part if you've already add some devices to your LSC Smart Connect
account, and in the meantime the devices' name are easily recognized.
You can also search your app in either App Store or Google Play to install the app.
2.2 Register an account and sign in the app (Refer to App Instruction)
Open the app, tap "Register" to register an account, then sign in the app.
2.3 Add device and change device's name (Refer to App Instruction)
Sign in with the LSC Smart Connect account, add the device, then change device name to
We suggest using web for configuration in mainland China since Alexa app is not available
here.
User can configure Echo through web or Alexa app.
Search "Amazon Alexa" in App Store or Google Play to install the app.
We take app configuration as an example. Configuration through web and app are
You can skip this part if your Echo is already set up.
Make sure Echo is in a Wi-Fi network that can access Amazon services smoothly.
Open the Alexa app by tapping the app icon on your mobile device.
Type in your Amazon account and password, then tap "SIGN IN".
5.Tap the hamburger menu on the top left corner, select "Add Device", Select Amazon
7.Long press the dot button on the top of your Echo device until the orange light shows
up, then tap "CONTINUE". Make your mobile phone connected to the hot spot of echo,
then tap "CONNECT". Echo may take several minutes to connect the network.
9.Tap "CONTINUE" when Echo is connected to the network. After an introduction video,
tap "NEXT" to finish the setup.At this point, the Echo configuration process ends.
3.2 Link the account of app to Alexa
Tap "Skills&Games" in the hamburger menu, search your skill, and then click "enable" to
Echo needs to discover your smart devices before it controls them. After the skill binding
is successful, the page as figure1 will appear automatically. Click “DISCOVER DEVICES” to
discover the device, or you can say "Alexa, discover devices" to Echo. Echo will discover
You can also tap "DISCOVER DEVICES" to discover the smart devices. Discovered devices
Now you can control your smart devices through Echo. You can use the following
Currently, the Alexa app displays only the status of common lamps, switches, sockets, air
conditioners, and thermostats, but not other combination products such as fragrance
lamps and sleep lamps. To display the status of supported devices, use the latest Alexa
app version.
44. Can I use Google Home to control a device group created in my LSC
Google Home only supports same-model Bluetooth lamp or socket groups created in the