NATESHA SCHATZ

Longwood FL · 407-480-9203
teshaschatz@gmail.com · https://www.linkedin.com/in/tesha-schatz-741779209/ ·
NotScaryWithoutDairy

Self-motivated and cheerful customer service professional with over 10 years of working with clients and
customers from all types of backgrounds. Highly proficient in working in fast-paced environments, while
being able maintain a positive attitude and helping other coworkers. Very comfortable in making
outbound cold calls and being able to interact and engage with strangers to build connections.

EXPERIENCE
12/2009 – PRESENT
SERVER, WALT DISNEY WORLD COMPANY
● Educated guests on daily specials and menu offerings such as appetizers, entrees and desserts.
● Operated POS terminals to input orders, split bills and calculate totals.
● Satisfied customers by keeping drinks topped off and anticipating needs such as condiments
and extra napkins.
● Checked patrons' identification to monitor minimum age requirements for consumption of
alcoholic beverages.
● Assisted individuals in selecting meal options, including entrees and desserts and
recommended alternative items for those with food allergies and gluten intolerances.
● Partnered with team members to efficiently serve food and beverages.
● Applied safe food handling and optimal cleaning strategies to protect customers from food
borne illness and maintain proper sanitation.

1/2007 – 5/2009
TICKET SALES REPRESENTATIVE, ARIZONA STATE UNIVERSITY ATHELTIC
DEPARTMENT
● Top 3 sales representative throughout my employment, while going to school full time, and
working less hours than everyone else.
● Processed incoming reservation calls and applied up-selling techniques to inform callers of
premium services.
● Delivered exceptional service to every customer through active engagement, effective
listening, and well-developed interpersonal skills.
● Earned reputation for good attendance and hard work.
● Secured customer tickets using computer-based software ticketing system.

EDUCATION
MAY 2022
BS HEALTH AND WELLNESS, PURDUE UNIVERSITY GLOBAL
 3.89 GPA- Dean’s list every term. Chancellor’s list one term for 4.0 GPA in a term
Made personalized meal plans for people from different ages/different goals.

MAY 2009
BS COMMUNICATION, ARIZONA STATE UNIVERSITY
3.4 GPA

SKILLS
• Customer Service • Public Speaking
• Teamwork Skills • Leadership
• Computer Skills • Self-guided

ACTIVITIES
• Red Cross CPR certified
• Human Trafficking Awareness Certified
• Protecting Students from Abuse Certified
• Volunteered Coach softball ages 6-17