Operation Criteria

Operating Criteria
Licensing Operating Enhancing Sustainability
Criteria Assessment Area Category Name
** Safety Deposit Box Provided to fit 17" laptop (H)200 x (W)420 x (D)370 mm Bedrooms ,Hotel 5 Star ,Resort 5 Star
** Safety Deposit Box Provided to fit 17" laptop (H)200 x (W)420 x (D)370 mm in all Suite ,Hotel 5 Star
additional bedrooms
** Safety Deposit Box Provided to fit 17" laptop (H)200 x (W)420 x (D)370 mm in all Suite ,Resort 5 Star
additional bedrooms
** Safety Deposit Box Provided to fit 17" laptop (H)200 x (W)420 x (D)370 mm, if the Suite ,Resort 5 Star
Suite Lounge has an access door to the main Resort Guest Room corridor and can be sold
separately as an independent room.(If the lounge cannot be sold separately as an
independent room then the Resort has the flexibility to have the Safety Deposit Box in
either the Master Bedroom or the Lounge.)
**Safety Deposit Box Provided to fit 17" laptop (H)200 x (W)420 x (D)370 mm, if the Suite ,Hotel 5 Star
Suite Lounge has an access door to the main Hotel Guest Room corridor and can be sold
separately as an independent room.(If the lounge cannot be sold separately as an
independent room then the Hotel has the flexibility to have the Safety Deposit Box in
either the Master Bedroom or the Lounge.)
1 arm chair Bedrooms ,Hotel 1 Star ,Hotel 2 Star ,Hotel Apartment
Deluxe ,Hotel Apartment Standard ,Hotel
Apartment Superior
1 arm chair / stool Bedrooms ,Guest House Deluxe
1 arm chair / stool per room Bedrooms ,Guest House Superior
1 arm chair per single and 2 armchairs or 2 seater sofa per double Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Suite Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
1 ashtray per room in room Bedrooms ,Hotel 4 Star
1 ashtray per room in smoking rooms Bedrooms ,Guest House Standard ,Guest House
Superior ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel Budget ,Resort 3 Star
1 ashtray per room in smoking Suites Suite ,Hotel 3 Star ,Resort 3 Star
1 ashtray provided in smoking rooms Suite ,Hotel 5 Star
1 ashtray provided in smoking Suites Suite ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
1 bedside cabinet per single, 2 per double room. For twin rooms 1 cabinet will suffice if Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
placed between the beds, and additionally there is a chest of drawers / dresser placed Suite Star ,Hotel 5 Star ,Hotel Apartment
adjacent to and within easy reach of one bed, and at a similar height to the bedside Deluxe ,Hotel Apartment Standard ,Hotel
cabinet. Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
1 chair accompanying the desk Living room ,Hotel Apartment Deluxe
within unit
1 Chair to accompany dressing table / work desk (if dressing table and work desk Bedrooms, ,Guest House Deluxe ,Guest House
provided, dressing table seating can be a stool) Suite Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Apartment
Apartment Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
1 coffee table Living room ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
within unit, Star ,Hotel Apartment Deluxe ,Hotel
Suite Apartment Standard ,Hotel Apartment
Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
1 Coffee table per room or 1 side table adjacent to the seating area Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
Star ,Resort 4 Star ,Resort 5 Star
1 dining table to accommodate the maximum number of sleepers in unit Living room ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
1 Dressing Table / Work Desk per room Bedrooms, ,Guest House Deluxe ,Guest House
Suite Standard ,Guest House Superior ,Hotel 1
Star ,Resort 5 Star
1 small table per bedroom Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Apartment Superior
1 work desk (can be situated in the Living Room sitting area) Living room ,Hotel Apartment Deluxe
within unit
2 ashtrays in smoking Hotel apartment units Bedrooms ,Hotel Apartment Deluxe
2 ashtrays per room in smoking rooms Bedrooms ,Guest House Deluxe ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
2 copies of Laundry lists (including dry cleaning, laundry and pressing) and 2 bags with Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
current prices in Arabic & English Suite Deluxe ,Resort 4 Star ,Resort 5 Star
2 pillows with cases per person Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Hotel
Star
2 sheets provided for the mattress (bottom sheet and intermediate sheet) Bedrooms, ,Guest House Deluxe ,Guest House
Apartment Superior ,Hotel Budget ,Resort 3
24 hour concierge service is provided Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 4 Star ,Resort 5 Star
24 hour shoe cleaning service available free of charge Housekeeping ,Hotel 5 Star ,Resort 5 Star
24 Hours Operator service available Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Apartment Deluxe ,Hotel Apartment
Standard ,Hotel Apartment Superior ,Hotel
Budget ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
24 hr. porterage provided Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
24 Service provided in at least one outlet / lounge Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
A hair dryer must be provided in the bedroom or bathroom: - Can be a wall mounted Bedrooms, ,Guest House Deluxe ,Guest House
unit and must have an automatic shut off if located in the bathroom - Automatic shut off Suite Standard ,Guest House Superior ,Hotel 4
not recommended for bedroom unit - If in bathroom and wall mounted, additional free Star ,Hotel 5 Star ,Hotel Apartment
standing hairdryer must be available on request- Wall mounted hose type hair dryer not Deluxe ,Resort 4 Star ,Resort 5 Star
acceptable
A hair dryer must be provided in the room and can be located in the bedroom or Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
bathroom. Can be a wall mounted hose type unit, and must have an automatic shut off if Suite Star ,Hotel Apartment Standard ,Hotel
in bathroom Apartment Superior ,Hotel Budget ,Resort 3
Star
A kettle and teapot provided Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Kitchenette Superior
A printed version of the room service menu, in Arabic and English, is available in each Food & ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
bedroom (In Guest Services Directory or stand alone) Beverage Star ,Hotel Apartment Deluxe ,Resort 3
A reservation enquiry facility with a maximum response time of 24 hours Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Hotel 1
A selection of glassware with coasters Bedrooms, ,Guest House Deluxe ,Guest House
Suite Superior ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Resort 3
A selection of male and female toiletries (e.g. toothpaste) Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
A selection of matching crockery and glassware to be provided according to the Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
potential occupants Kitchenette Standard ,Hotel Apartment Superior
A selection of matching cutlery set & tableware to be provided according to the Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
potential occupants Kitchenette Standard ,Hotel Apartment Superior
Access to dial Hotel apartment departments directly Bedrooms, ,Hotel Apartment Deluxe ,Hotel Apartment
Living room Standard ,Hotel Apartment Superior
within unit
Access to dial hotel departments directly Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
Access to dial Resort departments directly Bedrooms ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Additional bathmat for floor Bathrooms, ,Guest House Deluxe ,Guest House
Deluxe ,Hotel Apartment Superior ,Resort 3
Additional Pillow or bedding wrapped and stored in room Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Suite Star ,Hotel Apartment Deluxe ,Resort 3
Additional Pillows/Bedding available on request Bedrooms, ,Guest House Deluxe ,Guest House
Standard ,Hotel Apartment Superior ,Resort
3 Star ,Resort 4 Star ,Resort 5 Star
Air conditioning unit does not omit noise Bedrooms, ,Guest House Deluxe ,Guest House
Airport transfer available to / from, on request, and in a timely manner Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Hotel
Star ,Resort 5 Star
Alarm facility / service or clock Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Alcoholic Beverages are served only during the approved licensing hours Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
All buffet items are labelled (In Arabic & English), and items containing pork, alcohol Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
and nuts are clearly highlighted Beverage Star ,Hotel 4 Star ,Resort 3 Star ,Resort 4
Star
All buffet items are labelled (In Arabic & English), and items containing pork, alcohol Food & ,Hotel 5 Star ,Hotel Apartment
and nuts are clearly highlighted; or a buffet assistant is provided for buffet orientation Beverage Deluxe ,Resort 5 Star
All double occupancy beds have access from both sides Bedrooms, ,Guest House Deluxe ,Guest House
All guest greeted and escorted to their table (for all meal services) Food & ,Hotel 2 Star ,Hotel 4 Star ,Hotel 5
Beverage Star ,Hotel Apartment Deluxe ,Hotel
Star ,Resort 5 Star
All Guest House entrances are controlled at night Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior
All Hotel Apartment entrances are controlled at night Services ,Hotel Apartment Standard ,Hotel
Apartment Superior
All hotel entrances are controlled at night Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Apartment Deluxe ,Hotel Budget
All lights must have shades Bedrooms, ,Guest House Deluxe ,Guest House
Living room Standard ,Guest House Superior ,Hotel 1
within unit, Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Suite Star ,Hotel 5 Star ,Hotel Apartment
All menus are legible. - Recommended font size of no less than 12 pts. for heading and Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
10 pts. for the plate description - Font colour is in strong contrast to the material used in Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
the menu Apartment Deluxe ,Hotel Apartment
Star ,Resort 5 Star
All outlets are clean and well maintained Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Apartment Deluxe ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
All pavements and roads belonging to the Guest House are free of litter and tidy Public Areas ,Guest House Standard ,Guest House
Superior
All pavements, car parks and roads belonging to the Guest House are free of litter and Public Areas ,Guest House Deluxe
tidy
All pavements, car parks and roads belonging to the Hotel Apartment are free of litter Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
and tidy Standard ,Hotel Apartment Superior
All pavements, car parks and roads belonging to the hotel are free of litter and tidy Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Budget
All pavements, car parks and roads belonging to the Resort are free of litter and tidy Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
All public areas have sufficient space between furniture to facilitate movement for Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
disabled guests (UA) (e.g. so that a wheelchair can pass without obstruction) Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
All resort entrances are controlled at night Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
All staff are presented in keeping with the Staff Grooming Policy Services ,Guest House Deluxe ,Guest House
All staff are uniformed Services ,Guest House Deluxe ,Guest House
All staff wear a name badge, or badge indicating that they are a staff member Services ,Guest House Deluxe ,Guest House
All tours are booked via an external and licensed operator, and not provided by the Services ,Guest House Deluxe ,Guest House
Guest House themselves Standard ,Guest House Superior
All tours are booked via an external and licensed operator, and not provided by the Services ,Hotel Apartment Deluxe ,Hotel Apartment
Hotel Apartment themselves Standard ,Hotel Apartment Superior
All tours are booked via an external and licensed operator, and not provided by the Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
hotel themselves Star ,Hotel 4 Star ,Hotel 5 Star
All tours are booked via an external and licensed operator, and not provided by the Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Resort themselves
An approved form of prepayment, sufficient to cover the estimated guest bill, is Services ,Guest House Deluxe ,Guest House
secured in advance of, or on arrival of the guest, and prior to room access, as follows: - A Standard ,Guest House Superior ,Hotel 1
credit card pre-authorisation; or - A cash advance deposit; or - A Pre-paid voucher; or - A Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
letter from the guest's companyNote: where a voucher or letter covers defined charges Star ,Hotel 5 Star ,Hotel Apartment
only, additional payment should be secured direct from the guest Deluxe ,Hotel Apartment Standard ,Hotel
Answers phone promptly within five rings Services ,Guest House Deluxe ,Guest House
Appropriate children's crockery and cutlery utilised in outlets where children's menu Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
available Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Star ,Resort 5 Star
Arabic and English speaking personnel on duty at all times Services ,Guest House Deluxe ,Guest House
Arriving guests greeted without delay outside the Hotel Apartment entrance Services ,Hotel Apartment Deluxe
Arriving guests greeted without delay outside the hotel entrance Services ,Hotel 4 Star ,Hotel 5 Star
Arriving guests greeted without delay outside the resort entrance Services ,Resort 4 Star ,Resort 5 Star
As a minimum background music to be provided in all F&B outlets Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Beverage Star ,Hotel Apartment Deluxe ,Resort 3
Ashtrays provided where smoking permitted Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Beverage Star ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Assistance with luggage available on request throughout the day and evening. Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Apartment Superior ,Resort 3 Star
At least 1 copy of Laundry lists (including dry cleaning, laundry and pressing) and 1 bag Bedrooms, ,Hotel 3 Star ,Hotel Apartment
with current prices in Arabic & English Suite Superior ,Resort 3 Star
At least 1 hand towel present Bathrooms ,Hotel Apartment Deluxe ,Hotel Apartment
At least 1 spare toilet roll Conference & ,Guest House Deluxe ,Guest House
Banqueting, Standard ,Guest House Superior ,Hotel 1
Food & Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Beverage, Star ,Hotel 5 Star ,Hotel Apartment
Leisure, Deluxe ,Hotel Apartment Standard ,Hotel
Public Areas Apartment Superior ,Hotel Budget ,Resort 3
At least 1 toilet roll Bathrooms, ,Guest House Standard ,Guest House
5 Star
At least 2 of the following 3 options available for dinner service: A la Carte Menu / Set Food & ,Hotel 3 Star
Menu / Buffet Beverage
At least 2 of the following 3 options available for dinner services: A la Carte Menu / Set Food & ,Resort 3 Star
Menu / Buffet Beverage
At least 2 of the following 3 options available in at least 1 outlet: A la Carte Menu / Set Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Menu / Buffet At least one outlet offers an A La Carte or Set menu for dinner service. Beverage Star ,Resort 5 Star
At least 2 of the following 3 options available: A la Carte Menu / Set Menu / Buffet At Food & ,Hotel Apartment Deluxe
least one outlet offers an A La Carte or Set menu for dinner service. Beverage
At least 2 toilet rolls Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
At least Continental breakfast offered Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Resort 3 Star
At least Continental breakfast offered Food & ,Guest House Standard ,Guest House
Beverage Superior
At least hand towel present Suite ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
At least one bath sheet per person Bathrooms ,Hotel Apartment Standard
At least one certified Lifeguard on duty during stated hours of operation at the beach - Leisure ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
where beach available Star ,Hotel Apartment Deluxe ,Hotel
Star ,Resort 5 Star
At least one certified Lifeguard on duty during stated hours of operation; or more if full Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
pool area cannot be viewed in its entirety by one person from monitoring position Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
At least one clothes hook on/near door Bathrooms, ,Guest House Deluxe ,Guest House
At least one Meat, poultry, fish option and a vegetarian option provided, unless the Food & ,Hotel 1 Star ,Hotel 2 Star
outlet concept excludes e.g. a vegetarian restaurant Beverage
At least two credit cards accepted Services ,Guest House Deluxe ,Guest House
Automated External Defibrillator (AED) provided in the foyer Services ,Guest House Deluxe ,Guest House
Automated External Defibrillator (AED) provided in the lobby of the main building, Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
health clubs or other annexes Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
Available in Room, or iron & board available on request. Bedrooms ,Guest House Deluxe ,Guest House
Available in Room, or iron & board available on request. Where not available for guest Bedrooms, ,Hotel 5 Star ,Resort 5 Star
use, to be provided as complimentary service Suite
Back up generator available with evidence of a maintenance programme, and which Maintenance ,Guest House Deluxe ,Guest House
complies with the relevant authority's guidelines. Standard ,Guest House Superior ,Hotel 1
Bath foam/shower gel Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Star
Bath rug (Minimum 50x70) Bathrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
Bathmat Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Bathrobe on request Bathrooms, ,Hotel 4 Star ,Hotel Apartment
Suite Deluxe ,Resort 4 Star
Bathrobes Leisure ,Hotel 5 Star ,Resort 5 Star
Bed base valance, if applicable Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Bedside table next to the bed or shelf (preferable 1 per bed but 1 acceptable for 2 Bedrooms ,Guest House Standard ,Guest House
guests if placed in the centre of the beds) Superior ,Hotel 1 Star ,Hotel 2 Star ,Hotel
Budget
Benches Leisure ,Hotel 5 Star ,Resort 5 Star
Bidet towelette, if bidet present Bathrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Suite Star ,Resort 5 Star
Binding Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Black out screens/curtains required in rooms where there is natural daylight Conference & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Banqueting Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Blanket with cover sheet and bedspread; or Duvet with cover provided Bedrooms, ,Guest House Deluxe ,Guest House
Star
Blanket with cover sheet or bedspread; or Duvet with cover provided Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel Budget ,Resort 3 Star
Body lotion Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Leisure, Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Both are operational for dinner service 7 days a week Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
Beverage Star ,Resort 4 Star ,Resort 5 Star
Bottle Opener (if applicable i.e. non screw top items present) Bedrooms, ,Guest House Deluxe ,Guest House
Star
Bottle Opener (if applicable i.e. non screw top) Bedrooms, ,Resort 5 Star
Suite
Bowls or soup plates are provided, if applicable Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Breakfast Card Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Breakfast in the restaurant is served for at least 4 hours Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Breakfast in the restaurant is served for at least 3 hours Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Breakfast provided Food & ,Guest House Deluxe ,Guest House
Beverage Standard ,Guest House Superior
Breakfast, lunch and dinner available in at least one outlet Food & ,Hotel Apartment Deluxe
Beverage
Breakfast, lunch and dinner for residents and non residents, in at least one outlet Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Breakfast, lunch and dinner for residents and non residents, in at least one outlet Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
(Note: if qualified for Boutique Designator, then this criteria is exempted) Beverage Star ,Resort 5 Star
Buffet items are consistently replenished Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Buffet orientation offered on request Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Buggies & Carts to be provided for guest use in the resort grounds, chauffeured or self Services ,Resort 5 Star
driven
Buggies & Carts to be provided for guest use in the resort grounds, chauffeured or self Services ,Resort 3 Star ,Resort 4 Star
driven.
Business services provided on request: Services ,Hotel 3 Star ,Resort 3 Star
Calls answered promptly within five rings and introduction provided Services ,Guest House Deluxe ,Guest House
Can arrange local tours and excursion, taxi bookings and provide travel / tourism Services ,Guest House Deluxe ,Guest House
information. Standard ,Guest House Superior ,Hotel 1
Star ,Resort 5 Star
Central individual safety deposit boxes available at reception Services ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Apartment Standard ,Hotel Apartment
Star ,Resort 5 Star
Chafing dishes or other means utilised to maintain heat of hot foods Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Children's tables and chairs Leisure ,Hotel 5 Star ,Resort 4 Star ,Resort 5 Star
Classification board positioned in a prominent place at the main entrance (i.e. visible Public Areas ,Guest House Deluxe ,Guest House
on entry to the Guest House) Standard ,Guest House Superior
Classification board positioned in a prominent place at the main entrance (i.e. visible Public Areas ,Hotel Apartment Standard ,Hotel
on entry to the Hotel apartment) Apartment Superior
Classification board positioned in a prominent place at the main entrance (i.e. visible Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
on entry to the Hotel) Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Classification board positioned in a prominent place at the main entrance (i.e. visible Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
on entry to the Resort)
Classification certificate is visible and positioned in a prominent place in the Reception Public Areas ,Guest House Deluxe ,Guest House
area Standard ,Guest House Superior ,Hotel 1
Cleaning utensils / products to be provided Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Kitchenette Standard ,Hotel Apartment Superior
Clothes hooks Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Coffee table(s) Public Areas ,Guest House Deluxe
Coffeemaker available Kitchen / ,Hotel Apartment Deluxe
Kitchenette
Cold - cereal selection, full and lower fat milk (chilled), yogurt selection, pastry and Food & ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
bread selection, preservatives (jams, marmalade etc) and butter (full and lower fat) Beverage Star ,Hotel Apartment Deluxe ,Resort 4
selection, cold meats and cheese selection, fresh fruit and juice selection Star ,Resort 5 Star
Cold - cereal selection, milk (chilled), yogurt selection, pastry and bread selection, Food & ,Guest House Standard ,Hotel 1 Star ,Hotel
preservatives (jams, marmalade etc) and butter cold meats and cheese selection and Beverage 2 Star
juice selection (can be concentrated)
Cold - cereal selection, milk (chilled), yogurt selection, pastry and bread selection, Food & ,Guest House Superior ,Hotel 3 Star ,Resort
preservatives (jams, marmalade etc) and butter cold meats and cheese selection, fruit Beverage 3 Star
and juice selection (can be concentrated)
Colour Photocopying Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Colour Printing Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Colour TV, free of charge, showing free-to-air local / regional channels including the Bedrooms, ,Guest House Deluxe ,Guest House
following: Sama Dubai, Dubai Sport, One TV, Dubai TV, Dubai Racing Public Areas, Standard ,Guest House Superior ,Hotel 1
Suite Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Hotel 5 Star ,Hotel Budget ,Resort 3
Colour TV, free of charge, showing free-to-air local / regional channels including the Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
following: Sama Dubai, Dubai Sport, One TV, Dubai TV, Dubai Racing in each bedroom Standard ,Hotel Apartment Superior
Colour TV, free of charge, showing free-to-air local / regional channels including the Living room ,Hotel Apartment Deluxe ,Hotel Apartment
following: Sama Dubai, Dubai Sport, One TV, Dubai TV, Dubai Racing in living room within unit Standard ,Hotel Apartment Superior
Complaint handling programme in place Services ,Guest House Deluxe ,Guest House
Comprehensive range of drinks available: - Includes at least still and sparkling water, Food & ,Hotel 3 Star ,Hotel 4 Star ,Resort 3 Star
soda's, fruit juices (can be concentrated) and a selection of mocktails - includes Beverage
international brands - Includes hot beverages such as teas and coffees
Comprehensive range of drinks available: - Includes at least still and sparkling water, Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
soda's, fruit juices (can be concentrated) - Includes hot beverages such as teas and Beverage Star ,Resort 3 Star
coffees
Comprehensive range of drinks available: - Includes at least still and sparkling water, Food & ,Hotel 5 Star ,Hotel Apartment
soda's, fruit juices (not concentrated) and a selection of mocktails - includes international Beverage Deluxe ,Hotel Apartment Superior ,Resort 4
brands - Includes hot beverages such as teas and coffees Star ,Resort 5 Star
Conditioner Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Leisure, Suite Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Confirms Guest House name to all external callers Services ,Guest House Deluxe ,Guest House
Confirms Hotel apartment name to all external callers Services ,Hotel Apartment Standard ,Hotel
Apartment Superior
Confirms hotel name to all external callers Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Confirms rate inclusions and explains government fees and service charge policy, and Services ,Guest House Deluxe ,Guest House
any other applicable charges or supplements Standard ,Guest House Superior ,Hotel 1
Confirms Resort name to all external callers Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Contact section on website with full contact details and enquiry submission facility Services ,Guest House Deluxe ,Guest House
Continental, Full e.g. American, English etc, and Arabic breakfast offered Food & ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Cooked options on request. Could either be choice of egg dishes e.g. scrambled, Food & ,Hotel 1 Star
omelette etc (prepared or cooked to order) Beverage
Corridors are wide and spacious allowing freedom of movement for guests and service Public Areas ,Hotel Apartment Superior
trolleys: - Corridors are wide enough for luggage trolleys / persons to pass comfortably -
Corridors are wide enough for 2 luggage trolleys or house-keeping trolleys to pass
comfortably - Corridors are free of obstructions which may prevent freedom of movement
Corridors are wide and spacious allowing freedom of movement for guests and service Public Areas ,Hotel Apartment Standard
trolleys: - Corridors are wide enough for luggage trolleys / persons to pass comfortably -
Corridors are wide enough for 2 luggage trolleys house-keeping trolleys to pass
comfortably - Corridors are free of obstructions which may prevent freedom of movement
Corridors are wide and spacious allowing freedom of movement for guests and service Public Areas ,Guest House Deluxe ,Guest House
trolleys: - Corridors are wide enough for luggage trolleys / persons to pass comfortably - Standard ,Guest House Superior ,Hotel 1
Corridors are wide enough for 2 luggage trolleys or 2 room-service Trolleys or house- Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
keeping trolleys to pass comfortably - Corridors are free of obstructions which may Star ,Hotel 5 Star ,Hotel Apartment
prevent freedom of movement Deluxe ,Hotel Budget ,Resort 3 Star ,Resort
4 Star ,Resort 5 Star
Cots and extra beds are available on request, provided guest limit per room is not Bedrooms, ,Guest House Deluxe ,Guest House
exceeded Suite Standard ,Guest House Superior ,Hotel 1
Deluxe ,Hotel Budget ,Resort 3 Star ,Resort
Cots and extra beds are available on request, provided guest limit per unit is not Bedrooms ,Hotel Apartment Standard ,Hotel
exceeded Apartment Superior
Cotton buds Bathrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Superior ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Courses are grouped together e.g. for dinner / lunch / appetizer / salads, entrees and Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
deserts are separated Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Star ,Resort 5 Star
Cover charges, minimum charges, municipality fees service charges & any others Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
applicable specified on the menu Beverage Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Star ,Resort 5 Star
Covered waste bins present in all public areas Public Areas ,Guest House Deluxe ,Guest House
Covered waste unit Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Cups and saucers to be provided according to the potential occupants Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Daily children's programme offered Leisure ,Hotel 4 Star
Dealing with guests with hearing impairments Services ,Guest House Deluxe ,Guest House
Dealing with guests with mobility impairments Services ,Guest House Deluxe ,Guest House
Dealing with guests with visual impairments Services ,Guest House Deluxe ,Guest House
Decoration of all public areas includes artefacts, floral arrangements, and/or Public Areas ,Guest House Deluxe ,Guest House
decorative items Standard ,Guest House Superior ,Hotel 2
Star ,Resort 5 Star
Dedicated Hotel Operator, located back of house Services ,Hotel 4 Star ,Hotel 5 Star
Dedicated Reservations Department or Reservationists, located back of house (Note: Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
May be located off site) Star ,Resort 5 Star
Dedicated Resort (Hotel) Operator, located back of house Services ,Resort 4 Star ,Resort 5 Star
Designated swimming areas on the beach, clearly marked by buoys Leisure ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
Designated swimming areas on the beach, clearly marked by buoys - where beach Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
available Superior
Detailed Guest House information, addressing all available services, in Arabic & English Bedrooms ,Guest House Deluxe
Detailed Hotel Apartment information, addressing all available services, in Arabic & Living room ,Hotel Apartment Deluxe ,Hotel Apartment
English within unit Standard ,Hotel Apartment Superior
Detailed hotel information, addressing all available services, in Arabic & English Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
Detailed Resort information, addressing all available services, in Arabic & English Bedrooms ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Detailed, current and accurate Guest House information provided Services ,Guest House Deluxe ,Guest House
Detailed, current and accurate Hotel Apartment information provided Services ,Hotel Apartment Deluxe ,Hotel Apartment
Detailed, current and accurate Hotel information provided Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Budget
Detailed, current and accurate Resort information provided Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Dining chairs to accommodate the maximum number of sleepers in unit Living room ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Dinner served for at least 3 hours Food & ,Hotel 1 Star ,Hotel 2 Star
Beverage
Dinner served for at least 4 hours Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Direct dial for local and international calls Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Living room Star ,Hotel Apartment Deluxe ,Hotel
within unit, Apartment Standard ,Hotel Apartment
Suite Superior ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Direct dial for local calls Bedrooms ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
DND as sign or electronic Bedrooms ,Resort 4 Star
Do Not Disturb available as a sign or electronic indicator Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Door stopper or other means present to hold door in open position Bedrooms, ,Guest House Deluxe ,Guest House
Double / Queen Bed - 150 cm x 190 cm Bedrooms ,Guest House Standard ,Guest House
Superior
Double bed size minimum 150 cm x 190 cm Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel Apartment Standard ,Hotel
Star
Double bed size minimum 180 cm x 200 cm Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel
Suite Apartment Deluxe ,Resort 4 Star
Draining board to be provided Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Drinks selection available, which includes at least, still and sparkling water, soda's, Food & ,Guest House Deluxe ,Guest House
fruit juices and a selection of hot beverages such as teas and coffees Beverage Standard ,Guest House Superior
During Business Hours, Operator service available Services ,Guest House Deluxe ,Guest House
Each buffet item is provided with appropriate serving tools Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Each outlet offers a different cuisine with a minimum of 2 cuisine types available for Food & ,Hotel 4 Star ,Hotel 5 Star
dinner in the hotel Beverage
Each outlet offers a different cuisine with a minimum of 2 cuisine types available for Food & ,Hotel Apartment Deluxe
dinner in the Hotel Apartment Beverage
Each outlet offers a different cuisine with a minimum of 2 cuisine types available for Food & ,Resort 4 Star ,Resort 5 Star
dinner in the Resort Beverage
Emergency lighting provided Bedrooms, ,Guest House Deluxe ,Guest House
Emergency procedures in Arabic & English Bedrooms, ,Guest House Deluxe ,Guest House
Emery board Bathrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Equipment for presenters (e.g. felt pens, laser lights etc) Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Banqueting Star ,Hotel 5 Star ,Hotel Apartment
Evidence of blanket and duvet cleaning programme Bedrooms ,Guest House Deluxe ,Guest House
Evidence of cleaning and sanitation program for all machinery Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Evidence of spring and deep cleaning programmes in place Bedrooms ,Guest House Deluxe ,Guest House
Evidence that all pools are cleaned and frequently checked e.g. a cleaning schedule Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Evidence that changing rooms are cleaned, stocked and frequently checked e.g. a Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
cleaning schedule Deluxe ,Resort 4 Star ,Resort 5 Star
Evidence that changing rooms are cleaned, stocked and frequently checked e.g. a Leisure ,Resort 3 Star
cleaning schedule
Evidence that cloakrooms are cleaned, stocked and frequently checked e.g. a cleaning Conference & ,Guest House Deluxe ,Guest House
schedule Banqueting, Standard ,Guest House Superior ,Hotel 1
Public Areas Deluxe ,Hotel Apartment Standard ,Hotel
Evidence that Guest House abides by the Dubai Police policy for "Procedures of Found Housekeeping ,Guest House Deluxe ,Guest House
Items at Hotel Establishment" Standard ,Guest House Superior
Evidence that hotel abides by the Dubai Police policy for "Procedures of Found Items at Housekeeping ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Hotel Establishment" Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Evidence that Hotel Apartment abides by the Dubai Police policy for "Procedures of Housekeeping ,Hotel Apartment Deluxe ,Hotel Apartment
Found Items at Hotel Establishment" Standard ,Hotel Apartment Superior
Evidence that items are securely stored, recorded and forwarded on request to the Housekeeping ,Guest House Deluxe ,Guest House
owner Standard ,Guest House Superior ,Hotel 1
Evidence that Resort abides by the Dubai Police policy for "Procedures of Found Items Housekeeping ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
at Hotel Establishment"
Evidence that treatment rooms are cleaned, stocked and frequently checked e.g. a Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
cleaning schedule Star ,Resort 5 Star
Explains deposit and cancellation policies Services ,Guest House Deluxe ,Guest House
Express Laundry & Dry Cleaning service available with specified timings Housekeeping ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Exterior signage should be clear and visible, and either: visible from the main road Public Areas ,Guest House Deluxe ,Guest House
(illuminated at night) unless the Guest House is located within a multi purpose building; Standard ,Guest House Superior
signed by RTA approved Road Signage; or for Guest Houses with gated entrances, has
signage on / in the vicinity of the gate
Exterior signage should be clear and visible, and either: visible from the main road Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
(illuminated at night) unless the Hotel Apartment is located within a multi purpose Standard ,Hotel Apartment Superior
building; signed by RTA approved Road Signage; or for Hotel Apartments with gated
entrances, has signage on / in the vicinity of the gate
Exterior signage should be clear and visible, and either: visible from the main road Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
(illuminated at night) unless the Hotel is located within a multi purpose building; signed Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
by RTA approved Road Signage; or for Hotels with gated entrances, has signage on / in Budget
the vicinity of the gate
Exterior signage should be clear and visible, and either: visible from the main road Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
(illuminated at night) unless the Resort is located within a multi purpose building; signed
by RTA approved Road Signage; or for Resorts with gated entrances, has signage on / in
the vicinity of the gate
F&B facility is clean and well maintained Food & ,Guest House Deluxe ,Guest House
Face Pads Bathrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Fax service available to guests via business centre or reception Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Fax service available to guests via reception Services ,Guest House Deluxe ,Guest House Superior
Fax services Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Fire evacuation plans displayed in Arabic & English Bedrooms, ,Guest House Deluxe ,Guest House
Fireproof waste bin Bedrooms, ,Guest House Deluxe ,Guest House
Leisure, Suite Standard ,Guest House Superior ,Hotel 1
Fireproof waste bin in common area Conference & ,Guest House Deluxe ,Guest House
First aid box provided at the reception. Contains all medical items listed as per Dubai Services ,Guest House Deluxe ,Guest House
Corporation for Ambulance Services. Standard ,Guest House Superior
First aid box provided in all outlets, at the reception, and near leisure facilities. Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Contains all medical items listed as per Dubai Corporation for Ambulance Services. Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
Flip-charts; and / or Writing board e.g. a white board Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Food & Beverage service provided 24 hours, with full service at meal times. Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Food & Beverage service provided from 6am - 11pm with full service at meal times. Food & ,Resort 3 Star
Beverage
Food & Beverage service provided from 6am – to 11pm with full service at meal time, if Food & ,Hotel 3 Star
there is no room service one of the restaurant should work from 6:00am to 11:00pm Beverage
Food and beverage service available Conference & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Banqueting, Star ,Hotel Apartment Deluxe ,Resort 3
Leisure Star ,Resort 4 Star ,Resort 5 Star
For each seating option, tables and chairs used are consistent throughout the outlet Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
5 Star
For each seating option, tables and chairs used are consistent throughout the outlet, or Food & ,Guest House Deluxe ,Guest House
fitting with an overall theme (i.e. there may be permanently fixed seating e.g. a booth, Beverage Standard ,Guest House Superior ,Hotel 1
and moveable seating, however all fixed seating should be consistent, and all moveable Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
seating consistent) Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Foreign Exchange available 24 hours, with current rates clearly displayed Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Superior ,Resort 4 Star ,Resort 5 Star
Foreign Exchange Service available with current rates clearly displayed Services ,Hotel 3 Star ,Resort 3 Star
Free wireless in Public Areas offering 512 Kbps for upload and 1 Mbps download at all Conference & ,Guest House Deluxe ,Guest House
times Banqueting, Standard ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Food & Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Beverage, Apartment Deluxe ,Hotel Apartment
Leisure, Standard ,Hotel Apartment Superior ,Hotel
Public Areas Budget ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Free wireless in Public Areas offering high speed for upload and download at all times Public Areas ,Guest House Superior
Free wireless offering high speed for upload and download at all times Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Free/Paid wireless and wired internet with minimum RJ45 Jack offering high speed for Bedrooms, ,Guest House Deluxe ,Guest House
upload and download at all times Living room Standard ,Guest House Superior ,Hotel 1
Full hotel name, any chain affiliations and official star rating referenced Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Budget
Full Guest House name, any chain affiliations and official star rating referenced Services ,Guest House Deluxe ,Guest House
Full Hotel Apartment name, any chain affiliations and official star rating referenced Services ,Hotel Apartment Deluxe ,Hotel Apartment
Full Resort name, any chain affiliations and official star rating referenced Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Functioning website available in Arabic (this applies to the specific Hotel Establishment Services ,Guest House Deluxe ,Guest House
website, the group/other websites are not affected by this regulation) Standard ,Guest House Superior ,Hotel 1
Functioning website available in English Services ,Guest House Deluxe ,Guest House
General computer usage Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
General Service timings available in Arabic and English - Can be in an information sheet Public Areas ,Hotel 5 Star
format- Can be displayed / signed if hotel so wishes
General Service timings available: - Can be in an information sheet format- Can be Public Areas ,Guest House Deluxe ,Guest House
displayed / signed if Guest House so wishes Standard ,Guest House Superior
General Service timings available: - Can be in an information sheet format- Can be Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
displayed / signed if Hotel Apartment so wishes Standard ,Hotel Apartment Superior
General Service timings available: - Can be in an information sheet format- Can be Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
displayed / signed if hotel so wishes Star ,Hotel 4 Star ,Hotel Budget
General Service timings available: - Can be in an information sheet format- Can be Public Areas ,Resort 5 Star
displayed / signed if resort so wishes
General Service timings available: - Can be in an information sheet format- Can be Public Areas ,Resort 3 Star ,Resort 4 Star
displayed / signed if Resort so wishes- Timings to be displayed at outlets, gymnasium and
any other area which is not 24 hrs.
General tariff rates to be available on official Guest House paper e.g. headed. Placed in Public Areas ,Guest House Deluxe ,Guest House
a prominent place in the building in Arabic & English, or on request Standard ,Guest House Superior
General tariff rates to be available on official Hotel Apartment paper e.g. headed. Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
Placed in a prominent place in the building in Arabic & English, or on request Standard ,Hotel Apartment Superior
General tariff rates to be available on official hotel paper e.g. headed. Placed in a Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
prominent place in the building in Arabic & English, or on request Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
General tariff rates to be available on official Resort (hotel) paper e.g. headed. Placed Public Areas ,Resort 5 Star
in a prominent place in the building in Arabic & English, or on request
General tariff rates to be available on official Resort paper e.g. headed. Placed in a Public Areas ,Resort 3 Star ,Resort 4 Star
prominent place in the building in Arabic & English, or on request
General Tariffs in Arabic & English Bedrooms, ,Guest House Deluxe ,Guest House
Glass washing facility capable of sterilisation Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Glassware provided Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Grounds and gardens, where provided, are landscaped. Public Areas ,Guest House Deluxe ,Guest House
Apartment Superior ,Hotel Budget
Guest House does not levy service charges or municipality fee in excess of the current Services ,Guest House Deluxe ,Guest House
amount as advised by the Governing Authority, for room rates and other services Standard ,Guest House Superior
Guest House does not retain guest's passport during their stay, unless visa service has Services ,Guest House Deluxe ,Guest House
been provided by the Guest House Standard ,Guest House Superior
Guest House guests are informed about the Lost & Found Policy through a publication/s, Housekeeping ,Guest House Deluxe ,Guest House
in addition to the hotel website. E.g. in the guest service directory Standard ,Guest House Superior
Guest House image gallery, show casing as a minimum 4 current images, with images Services ,Guest House Standard ,Guest House
present of both public areas and bedrooms Superior
Guest House image gallery, show casing as a minimum 6 current images, with images Services ,Guest House Deluxe
present of both public areas and bedrooms
Guest House information, addressing all available services, in Arabic & English Bedrooms ,Guest House Standard ,Guest House
Superior
Guest House must distinguish between the Municipality fee and the service charges, on Services ,Guest House Deluxe ,Guest House
all guest invoices Standard ,Guest House Superior
Guest Relations Service available at least 12-14 hours, either at a dedicated desk or as Services ,Hotel 4 Star ,Resort 4 Star
part of the reception/concierge service.
Guest Relations Service available at least 14-18 hours, either at a dedicated desk or as Services ,Hotel 5 Star ,Hotel Apartment
part of the reception/concierge service. Deluxe ,Resort 5 Star
Guest stationary (envelopes, writing paper / notepad and pen/pencil) Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Guest stationary (envelopes, writing paper / notepad and pen/pencil) available via Bedrooms ,Guest House Deluxe ,Guest House Superior
reception
Guest stationary (notepad and pen/pencil) Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Guest stationary (Notepad and pen/pencil) available via reception Bedrooms ,Guest House Standard
Guest stationary (writing paper / notepad and pen/pencil) Bedrooms, ,Hotel 3 Star ,Resort 3 Star
Suite
Guests guided from entrance to reception area e.g. by doorman, bellman, hosts etc Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Guests with hearing impairments Services ,Guest House Deluxe ,Guest House
Guests with mobility impairments Services ,Guest House Deluxe ,Guest House
Guests with visual impairments Services ,Guest House Deluxe ,Guest House
Gymnasium staffed by certified professionals / instructors Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Hair dryer- Can be a wall mounted unit- Hose type hair dryer not acceptable- Has an Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
automatic shut off if located in the wet area - Automatic shut off not required if located in Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
a dry area 5 Star
Hangers are not affixed to the hanging rail i.e. they can be removed in their entirety Bedrooms, ,Guest House Deluxe ,Guest House
from the rail Suite Standard ,Guest House Superior ,Hotel 1
Star ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Hangers are of uniform standard, and the following are provided: Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Headboard provided or built in Bedrooms, ,Guest House Deluxe ,Guest House
High chairs are available for children, and stored out of public view Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
High chairs are available for children. Can be stored in public view Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Beverage Star ,Hotel Apartment Superior ,Resort 3
Star
Hostess Desk / Area located at entrance of all outlets Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Beverage Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
Hot - A comprehensive range of appetizing hot items, with at least 3 main course Food & ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
options, to include choice of egg dishes e.g. scrambled, omelette etc (prepared or cooked Beverage Star ,Hotel Apartment Deluxe ,Resort 4
to order) Star ,Resort 5 Star
Hot and cold (room temperature) plates are provided, unless no hot food is served Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Hot and cold dishes available, unless menu or theme does not permit Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Hot Beverages available (from the buffet or table service), served with a choice of Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
sugars (including low calories option) Beverage Star ,Resort 3 Star
Hot box underneath room service trolley to keep hot food items warm Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Hotel Apartment does not levy municipality fees or service charges in excess of the Food & ,Hotel Apartment Deluxe ,Hotel Apartment
current amount as advised by the Governing Authority, for Food & Beverage Beverage Superior
Hotel Apartment does not levy service charges or municipality fee in excess of the Services ,Hotel Apartment Deluxe ,Hotel Apartment
current amount as advised by the Governing Authority, for room rates and other services Standard ,Hotel Apartment Superior
Hotel Apartment does not retain guest's passport during their stay, unless visa service Services ,Hotel Apartment Deluxe ,Hotel Apartment
has been provided by the hotel Standard ,Hotel Apartment Superior
Hotel apartment guests are informed about the Lost & Found Policy through a Housekeeping ,Hotel Apartment Standard ,Hotel
publication/s, in addition to the Hotel apartment website. E.g. in the guest service Apartment Superior
directory
Hotel Apartment guests are informed about the Lost & Found Policy through a Housekeeping ,Hotel Apartment Deluxe
publication/s, in addition to the hotel website. E.g. in the guest service directory
Hotel Apartment image gallery, show casing as a minimum 4 current images, with Services ,Hotel Apartment Standard ,Hotel
images present of both public areas and bedrooms Apartment Superior
Hotel Apartment image gallery, show casing as a minimum 6 current images, with Services ,Hotel Apartment Deluxe
images present of both public areas and units
Hotel Apartment must distinguish between the Municipality fee and the service Food & ,Hotel Apartment Deluxe ,Hotel Apartment
charges, on all guest invoices Beverage, Standard ,Hotel Apartment Superior
Services
Hotel does not levy municipality fees or service charges in excess of the current Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
amount as advised by the Governing Authority, for Food & Beverage Beverage Star ,Hotel 4 Star ,Hotel 5 Star
Hotel does not levy service charges or municipality fee in excess of the current amount Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
as advised by the Governing Authority, for room rates and other services Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Hotel does not retain guest's passport during their stay, unless visa service has been Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
provided by the hotel Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Hotel guests are informed about the Lost & Found Policy through a publication/s, in Housekeeping ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
addition to the hotel website. E.g. in the guest service directory Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Hotel image gallery, show casing as a minimum 4 current images, with images present Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
of both public areas and bedrooms Star ,Hotel Budget
Hotel image gallery, show casing as a minimum 6 current images, with images present Services ,Hotel 4 Star ,Hotel 5 Star
of both public areas and bedrooms
Hotel must distinguish between the Municipality fee and the service charges, on all Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
guest invoices Beverage, Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Services Budget
If alcohol present in the minibar, hotel holds a current Liquor License Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
If alcohol present in the minibar, Resort holds a current Liquor License Bedrooms, ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Suite
If balconies are not provided with a shaded area, umbrellas should be provided. Bedrooms, ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Suite
If feather duvets / pillows used, non allergic alternative available on request Bedrooms, ,Guest House Deluxe ,Guest House
If female only relaxation areas exist in the spa, there is evidence that only female Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
attendants are scheduled to work in these areas Star ,Resort 5 Star
If food is served, at least some tables and chairs are positioned for dining Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Beverage Star ,Hotel 5 Star ,Hotel Apartment
Star ,Resort 5 Star
If guest room is in an unconnected annex or with separate external access guest must Bedrooms ,Guest House Deluxe ,Guest House
be informed before arrival. (preferable in writing) Standard ,Guest House Superior
If provided by agency: then with set hours, and enquiries are directed through the Services ,Guest House Deluxe ,Guest House
reception when agency is closed Standard ,Guest House Superior ,Hotel 1
Star ,Resort 5 Star
If Rooming Service is declined, and any in-room features are operated by a control Services ,Hotel 5 Star ,Resort 5 Star
panel e.g. lighting, climate, room access, television etc, bedroom orientation is both
offered and recommended, at a time convenient to the guest
If Rooming Service is declined, and any in-unit features are operated by a control panel Services ,Hotel Apartment Deluxe
e.g. lighting, climate, room access, television etc, bedroom orientation is both offered and
recommended, at a time convenient to the guest
If smoking is permitted by current legislation, a separate section is designated for Food & ,Guest House Deluxe ,Guest House
smokers Beverage Standard ,Guest House Superior ,Hotel 1
5 Star
If smoking is permitted by current legislation, a separate section is designated for Food & ,Hotel Apartment Superior
smokers (where restaurant available) Beverage
If sporting facilities offered which use specialised equipment, the equipment must also Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
be available for hire. Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
5 Star
If swim-up bars are present in swimming pools, are serviced by staff Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
In addition at least 2 cooked options available, to include choice of egg dishes e.g. Food & ,Hotel 2 Star
scrambled, omelette etc (prepared or cooked to order) Beverage
In addition at least 3 cooked options, to include choice of egg dishes e.g. scrambled, Food & ,Hotel 3 Star ,Resort 3 Star
omelette etc (prepared or cooked to order) Beverage
Includes preparation of beds for the evening and replenishment of towels Housekeeping ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Individual towels or other means of drying hands e.g. an air hand dryer machine Conference & ,Guest House Deluxe ,Guest House
Food & Star ,Hotel 5 Star ,Hotel Apartment
Beverage, Deluxe ,Hotel Apartment Superior ,Resort 4
Leisure, Star ,Resort 5 Star
Public Areas
Individually packaged, or liquid soap Bathrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Instruction in Arabic & English Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Interior signage with directions to various facilities such as outlets, washrooms, Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
beach/spa facilities, conference and banqueting etc, in both Arabic & English Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
International calls via operator Bedrooms ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
International channels provided Bedrooms, ,Guest House Deluxe ,Guest House
within unit, Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Public Areas, Apartment Deluxe ,Hotel Apartment
Suite Standard ,Hotel Apartment Superior ,Resort
International Newspapers Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Inventory List / folder of all items in unit should be displayed and provided in Arabic and Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
English (location at discretion of Hotel Apartment) Standard ,Hotel Apartment Superior
Iron & board available in unit or available on request. Bedrooms ,Hotel Apartment Deluxe
Iron & board available on request Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Iron & board available on request. May be chargeable Bedrooms ,Hotel Budget
Items containing pork, alcohol and nuts are clearly highlighted on the menu Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Kitchen linen for drying crockery, including at least one tea towel Kitchen / ,Hotel Apartment Deluxe
Kitchenette
Laundry / dry cleaning service available on request and may be provided only through Housekeeping ,Guest House Deluxe ,Guest House
an external facility Standard ,Guest House Superior
Laundry lists and bags with current prices on request Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Laundry service available on request and may be provided only through an external Housekeeping ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
facility
LCD Projector Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Lidded Sanitary bin with disposal bags Bathrooms, ,Guest House Deluxe ,Guest House
Lidded Sanitary bins provided in Ladies' cloakroom Conference & ,Guest House Deluxe ,Guest House
Lifeguard operating hours must be clearly stated for guest to view Leisure ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Star ,Hotel Apartment Deluxe ,Resort 4
Star ,Resort 5 Star
Light refreshments, hot and cold snacks available served until 10.30pm in lounge area Food & ,Guest House Deluxe
Beverage
Light refreshments, hot and cold snacks available, 24 hours, in either lounge or all day Food & ,Hotel Apartment Deluxe
dining outlet. Menu may be reduced during night hours however cold and hot meals must Beverage
still be provided
Light refreshments, hot and cold snacks available, 24 hours, in either lounge or all day Food & ,Hotel 4 Star ,Hotel 5 Star
still be provided (Note: if qualified for Boutique Designator, then this criteria is
exempted)
Light refreshments, hot and cold snacks available, 24 hours, in either lounge or all day Food & ,Resort 4 Star ,Resort 5 Star
still be provided (Note: if qualified for Boutique Designator, then this criteria is
exempted)
Lighting is adjustable Conference & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Banqueting, Deluxe ,Resort 4 Star ,Resort 5 Star
Food &
Beverage
Liquid soap Conference & ,Guest House Deluxe ,Guest House
Lobby / reception area well appointed Public Areas ,Hotel Budget
Lobby and reception area well appointed, with seating areas provided Public Areas ,Hotel 1 Star ,Hotel Apartment Standard
Lobby and reception area well appointed, with seating areas provided Public Areas ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Deluxe ,Hotel Apartment Standard ,Resort 4
Star ,Resort 5 Star
Local / hotel information provided in reception/lounge in Arabic and English Services ,Hotel 5 Star ,Hotel Apartment
Deluxe ,Resort 5 Star
Local Newspapers Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Lost & Found Service available Housekeeping ,Guest House Deluxe ,Guest House
Lost and Found information, or a contact for the Lost & Found department Services ,Guest House Deluxe ,Guest House
Lounge area well appointed, with seating areas provided Public Areas ,Guest House Deluxe
Luggage Rack / storage provided Bedrooms, ,Hotel 3 Star ,Resort 3 Star
Suite
Luggage Rack for 2 bags (Minimum size per suitcase 80 x 60 cm) (2nd luggage rack may Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 3
be available upon request) Suite Star ,Resort 4 Star ,Resort 5 Star
Luggage Rack/ storage provided Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Luggage storage provided (could be under the bed) Bedrooms ,Hotel Budget
Luggage Storage provided in each bedroom. Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
Luggage storage space required. Bedrooms ,Guest House Deluxe ,Guest House
Lunch served for at least 2 hours Food & ,Hotel 1 Star ,Hotel 2 Star
Beverage
Lunch served for at least 3 hours Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Magnifying shaving mirror provided Suite ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
Magnifying shaving mirror provided in upgraded room categories Bathrooms ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Magnifying Shaving mirror provided in upgraded unit categories Bathrooms ,Hotel Apartment Deluxe ,Hotel Apartment
Superior
Make Up My Room sign, or electronic indicator Bedrooms, ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Matches provided on request for smoking rooms Bedrooms ,Hotel 5 Star ,Resort 5 Star
Matches provided on request for smoking Suites Suite ,Hotel 5 Star ,Resort 5 Star
Mattress fitted with mattress protector or under blanket Bedrooms, ,Guest House Deluxe ,Guest House
Mattress rotated with signage, or replaceable cartridges Bedrooms, ,Guest House Deluxe ,Guest House
Means of cooling provided for cold items e.g. ice bed Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Means of obtaining newspapers, postcards, stamps, films and toiletries through the Services ,Hotel 3 Star ,Resort 3 Star
reception
Meat, poultry, fish and vegetarian options provided, unless the outlet concept excludes Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
e.g. a vegetarian restaurant Beverage Star ,Hotel Apartment Deluxe ,Resort 3
Medical service available 24 hours, either on call or in-house Services ,Guest House Deluxe ,Guest House
Menu/s are available in Arabic and English Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Menu/s are displayed outside the restaurant for each meal, with current prices. Buffet Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
prices also available / displayed where applicable Beverage Star ,Hotel Apartment Deluxe ,Hotel
Star ,Resort 5 Star
Menu/s in are presented to the tables, for any A La Carte or Set menu service Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Message taking system in place, via written messages, voicemail service or Interactive Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
TV Star ,Hotel Apartment Superior ,Hotel
Budget
Message taking system in place, via written messages, voicemail service or Interactive Services ,Guest House Deluxe ,Guest House
TV Standard ,Guest House Superior ,Hotel 4
Deluxe ,Hotel Apartment Standard ,Resort 3
Microwave provided Kitchen / ,Hotel Apartment Deluxe
Kitchenette
Mini fridge available for guest use Bedrooms, ,Hotel 3 Star
Suite
Mini Fridge Price List Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Mini Fridge provided in room Bedrooms ,Hotel 1 Star ,Hotel 2 Star
Minibar Price List Bedrooms, ,Guest House Deluxe ,Guest House
Suite Superior ,Hotel 4 Star ,Hotel 5 Star ,Resort
Minibar stocked with snacks and soft beverages (Water and Juices) Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Star
Minibar stocked with snacks and soft beverages (Water and Juices), if the Lounge has Suite ,Hotel 4 Star ,Hotel 5 Star
an access door to the main Hotel Guest Room corridor and can be sold separately as an
independent room.(If the lounge cannot be sold separately as an independent room then
the Hotel has the flexibility to have the minibar in either the Master Bedroom or the
Lounge)
Minibar stocked with snacks and soft beverages (Water and Juices), if the Lounge has Suite ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
an access door to the main Resort Guest Room corridor and can be sold separately as an
independent room.(If the lounge cannot be sold separately as an independent room then
the Resort has the flexibility to have the minibar in either the Master Bedroom or the
Lounge)
Minimum 1 pillow with case per person for single and 2 pillows with cases per Double / Bedrooms, ,Guest House Standard ,Guest House
Queen Suite Superior ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel Apartment Standard ,Hotel
Budget ,Resort 3 Star
Minimum 1 TV for every 2 cardio machines however every machine must be able to view Leisure ,Hotel 5 Star ,Resort 5 Star
a TV
Minimum 1 TV for every 4 cardio machines however every machine must be able to view Leisure ,Hotel 4 Star ,Resort 4 Star
a TV
Minimum 3 hangers provided per person Bedrooms, ,Hotel 3 Star ,Hotel Apartment Superior
Suite
Minimum 3 local newspapers (2 must be Arabic) should be available at a public place in Services ,Guest House Deluxe ,Guest House
the Guest House for guests to read free of charge Standard ,Guest House Superior
Minimum 3 local newspapers (2 must be Arabic) should be available at a public place in Services ,Hotel Apartment Deluxe ,Hotel Apartment
the Hotel Apartment for guests to read free of charge Standard ,Hotel Apartment Superior
Minimum 3 local newspapers (2 must be Arabic) should be available at a public place in Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
the hotel for guests to read free of charge Star ,Hotel 4 Star ,Hotel 5 Star
Minimum 3 local newspapers (2 must be Arabic) should be available at a public place in Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
the Resort for guests to read free of charge
Minimum 3 local newspapers (2 must be Arabic) should be offered in room or on Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
request, free of charge Suite Star ,Resort 5 Star
Minimum 3 local newspapers (2 must be Arabic) should be offered in room or on Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
request. May be chargeable Suite Star ,Resort 3 Star
Minimum 3 local newspapers (2 must be Arabic) should be offered in unit or on request, Living room ,Hotel Apartment Deluxe
free of charge within unit
Minimum 3 local newspapers (2 must be Arabic) should be offered in unit or on request. Living room ,Hotel Apartment Superior
May be chargeable within unit
Minimum 4 hangers provided per person Bedrooms, ,Guest House Deluxe ,Guest House
Suite Superior ,Hotel 4 Star ,Hotel Apartment
Minimum 5 hangers in total provided in the wardrobe Bedrooms ,Guest House Standard ,Hotel 1 Star ,Hotel
2 Star ,Hotel Apartment Standard
Minimum 5 hangers provided per person Bedrooms, ,Hotel 5 Star ,Resort 4 Star
Suite
Minimum 6 hangers provided per person Bedrooms, ,Resort 5 Star
Suite
Minimum next day Laundry & Dry Cleaning service provided 7 days of week Housekeeping ,Hotel 3 Star ,Hotel Apartment
Superior ,Resort 3 Star
Minimum of 1 ashtray in Hotel apartment smoking units Bedrooms ,Hotel Apartment Standard ,Hotel
Apartment Superior
Minimum of 2 seater sofa and 1 arm chair however must accommodate the maximum Suite ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
number of sleepers in unit Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Mirror in bathroom is non misting Bathrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
Monitor / colour TV with remote control Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Must be adequately lit Living room ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Name correctly listed on all invoices, correspondence and brochures Public Areas ,Guest House Deluxe ,Guest House
No evidence of proprietor's personal belongings Bathrooms ,Guest House Deluxe ,Guest House
No spelling mistakes in the signboard must occur Public Areas ,Guest House Deluxe ,Guest House
Non smoking Hotel Apartments are located together so that the entire corridor is non Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
smoking (may require more than 10% of inventory). If the floor has only one corridor, all Standard ,Hotel Apartment Superior
Hotel Apartments must be non smoking. If the floor has wings, it is sufficient that a wing
is non smoking, assuming that minimum 10% requirement is met
Non smoking rooms are located together so that the entire corridor is non smoking Bedrooms ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
(may require more than 10% of inventory). If the floor has only one corridor, all rooms Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
must be non smoking. If the floor has wings, it is sufficient that a wing is non smoking, Budget ,Resort 3 Star ,Resort 4 Star ,Resort
assuming that minimum 10% requirement is met 5 Star
Notepad and pen/pencil placed next to the bed Bedrooms, ,Hotel Apartment Deluxe
Living room
within unit
Notepad and pen/pencil should be placed next to bedside Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Offers private / unique dining experiences e.g. on the grounds Food & ,Resort 3 Star ,Resort 4 Star
Beverage
Offers private / unique dining experiences e.g. on the grounds with option to Food & ,Resort 5 Star
personalise the menu Beverage
One bathrobe per guest (Minimum 90% natural fibre i.e. cotton, silk, linen, etc…) Bathrooms, ,Hotel 5 Star ,Resort 5 Star
Suite
One form of live music provided in at least 1 outlet on weekend nights. Additionally be Food & ,Resort 3 Star
provided in accordance with Entertainment Regulations Beverage
One glass per guest Bathrooms, ,Guest House Deluxe ,Guest House
One pair slippers per person Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Resort 4 Star ,Resort 5 Star
One pair slippers per person on request Bedrooms ,Guest House Deluxe
One set towels per person - at least 1 hand towel and 1 bath sheet Bathrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
One set towels per person - at least hand towel, bath sheet and face cloth Bathrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
One set towels per person - at least one bath towel provided for each guest. Bathrooms ,Hotel Budget
Operating hours must be clearly stated for guest to view available in Arabic and English Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Operating hours must be clearly stated for guest to view, available in Arabic and Leisure ,Resort 5 Star
English
Options for Breakfast, lunch, dinner and all night / 24 hr. snacks, and drinks, are Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
provided on the menu Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
Options for Breakfast, lunch, dinner, snacks and drinks, are provided on the menu Food & ,Hotel 3 Star ,Resort 3 Star
Beverage
Other reading materials e.g. magazines Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Overland Tourist Safari provider used by the Guest House is approved by the Services ,Guest House Deluxe ,Guest House
Department of Tourism & Commerce Marketing and holds a current annual permit Standard ,Guest House Superior
Overland Tourist Safari provider used by the Hotel Apartment is approved by the Services ,Hotel Apartment Deluxe ,Hotel Apartment
Department of Tourism & Commerce Marketing and holds a current annual permit Standard ,Hotel Apartment Superior
Overland Tourist Safari provider used by the hotel is approved by the Department of Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Tourism & Commerce Marketing and holds a current annual permit Star ,Hotel 4 Star ,Hotel 5 Star
Overland Tourist Safari provider used by the Resort is approved by the Department of Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Tourism & Commerce Marketing and holds a current annual permit
Paging system, if available, is in working order. Alternatively a paging service may be Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
offered manually Star ,Hotel Apartment Deluxe ,Hotel
Star ,Resort 5 Star
Parking areas clearly defined and signed Public Areas ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Permanently fixed areas or moveable secure tables, with clean surfaces Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Pictures of the required Dignitaries placed prominently upon entrance to the Guest Public Areas ,Guest House Deluxe ,Guest House
House, and in the correct order, as stipulated by Dubai Protocol Department Standard ,Guest House Superior
Pictures of the required Dignitaries placed prominently upon entrance to the Hotel Public Areas ,Hotel Apartment Standard ,Hotel
apartment, and in the correct order, as stipulated by Dubai Protocol Department Apartment Superior
Pictures of the required Dignitaries placed prominently upon entrance to the Hotel, and Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
in the correct order, as stipulated by Dubai Protocol Department Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Pictures of the required Dignitaries placed prominently upon entrance to the Resort, Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
and in the correct order, as stipulated by Dubai Protocol Department
Possible to place DND on phone line Bedrooms, ,Hotel 5 Star ,Resort 4 Star ,Resort 5 Star
Suite
Possible to place Do Not Disturb on phone line Bedrooms, ,Hotel 4 Star ,Hotel Apartment
Living room Deluxe ,Resort 4 Star ,Resort 5 Star
within unit,
Suite
Postal service / stamps available with applicable charges Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Star ,Resort 5 Star
Prayer mat Bedrooms, ,Guest House Deluxe ,Guest House
Prayer sign affixed and positioned correctly on ceiling/wall Bedrooms, ,Guest House Deluxe ,Guest House
Prices listed are inclusive of Municipality fees and Services Charges Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Printed Guest Services Directory / information booklet provided or, with: Suite ,Hotel 5 Star ,Resort 5 Star
Printed Guest Services Directory provided, with: Bedrooms, ,Guest House Deluxe ,Guest House
Projection screen (must also have portable unit if fixed) Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Property Management System in place Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Provides a range of treatments including at least 3 of the following: facials, pedicures, Leisure ,Hotel 5 Star
body treatments, alternative therapies, massages, manicures and reflexology
Provides at least 4 different types of training equipment, which may include:- Strength Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Training Machines (including multi -purpose units) with instruction- Cardio Machines Deluxe ,Resort 4 Star ,Resort 5 Star
(running, bikes, treadmills, steppers, rowing machines)- Mats- Bench- Free weights
Provides confirmation number or reference Services ,Guest House Deluxe ,Guest House
Provides rate structure and room availability Services ,Guest House Deluxe ,Guest House
5 Star
Provides rate structure and unit availability Services ,Hotel Apartment Deluxe
Qualified staff available to handle emergencies - minimum of 1 staff, one who should be Services ,Guest House Deluxe ,Guest House
available 24 hours Standard ,Guest House Superior
Qualified staff available to handle emergencies - minimum of 3 staff, one who should be Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
available 24 hours Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
Qualified staff have completed a training course in Basic Life Support (BLS) including Services ,Guest House Deluxe ,Guest House
First Aid, and Cardio Pulmonary Resuscitation (CPR) at the Dubai Corporation for Standard ,Guest House Superior ,Hotel 1
Ambulance Services Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Quran (English version). (Arabic version available on request) Bedrooms, ,Guest House Deluxe ,Guest House
Radio, or radio channels should be provided Bedrooms, ,Hotel Apartment Deluxe ,Hotel Apartment
Living room Superior
within unit
Radio, or radio channels, provided Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Resort 5
Public Areas, Star
Suite
Rates are defined and available Services ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Real-time on line reservation and booking confirmation available on Hotel Apartment Services ,Hotel Apartment Standard ,Hotel
website Apartment Superior
Real-time on line reservation and booking confirmation available on Hotel website Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Real-time on line reservation and booking confirmation available on resort website Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Reception staffed 24 hours Services ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Superior ,Hotel Budget ,Resort 3
Reception staffed during business hours Services ,Guest House Standard ,Guest House
Superior
Refreshments and snacks offered on a self-service basis and replenished as necessary Food & ,Hotel 1 Star
Beverage
Remote Control Bedrooms, ,Guest House Deluxe ,Guest House
Public Areas, Star ,Hotel 5 Star ,Hotel Apartment
Suite Deluxe ,Hotel Apartment Standard ,Hotel
Reservations accepted during business hours, either at property, or through a central Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
reservation service
Resort does not levy municipality fees or service charges in excess of the current Food & ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
amount as advised by the Governing Authority, for Food & Beverage Beverage
Resort does not levy service charges or municipality fee in excess of the current Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
amount as advised by the Governing Authority, for room rates and other services
Resort does not retain guest's passport during their stay, unless visa service has been Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
provided by the Resort
Resort guests are informed about the Lost & Found Policy through a publication/s, in Housekeeping ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
addition to the Resort website. E.g. in the guest service directory
Resort image gallery, show casing as a minimum 4 current images, with images present Services ,Resort 3 Star
Resort image gallery, show casing as a minimum 6 current images, with images present Services ,Resort 4 Star ,Resort 5 Star
Resort items e.g. swimwear, sun screen, swim nappies etc. Services ,Resort 4 Star ,Resort 5 Star
Resort must distinguish between the Municipality fee and the service charges, on all Food & ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
guest invoices Beverage,
Services
Responsible person on site and on call 24-hours per day. Services ,Guest House Deluxe ,Guest House
Restaurant facility is operational for dinner service 7 days a week Food & ,Hotel Apartment Deluxe
Beverage
Restaurant is operational 7 days a week Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3 Star
Beverage
Restaurant's policy on last order should not be before 10.30pm in at least one Food & ,Hotel 1 Star ,Hotel 2 Star
restaurant Beverage
Restaurant's policy on last order should not be before 11pm in at least one restaurant Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Room cleaning provided (may be set hours) Housekeeping ,Hotel 1 Star ,Hotel 2 Star ,Hotel Budget
Room cleaning provided daily (may be set hours) Housekeeping ,Guest House Deluxe ,Guest House
Superior ,Hotel 3 Star ,Resort 3 Star
Room cleaning provided every second day (may be set hours) Housekeeping ,Guest House Standard
Room Cleaning service provided daily between 6am- 10pm. Services are provided 24 Housekeeping ,Hotel 4 Star ,Hotel 5 Star
hours only if dictated by hotel guest requirements
Room Cleaning service provided daily between 6am- 10pm. Services are provided 24 Housekeeping ,Resort 4 Star ,Resort 5 Star
hours only if dictated by Resort guest requirements
Room Cleaning service provided on request outside these hours Housekeeping ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Star
Room is spacious and there is sufficient space between tables for staff and guests to Food & ,Guest House Deluxe ,Guest House
pass each other comfortably, without disturbing seated diners Beverage Standard ,Guest House Superior ,Hotel 3
Star ,Resort 5 Star
Room number or bedroom extension number on all phones in room Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
Room number or bedroom extension number on phone Suite ,Hotel 5 Star
Rooms available with double occupancy bed Bedrooms, ,Guest House Deluxe ,Guest House
Rooms with balconies with sufficient space to accommodate furniture, must provide Bedrooms, ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
tables and chairs with soft seat or seat cushions. (minimum of one table and two chairs) Suite
Safety Deposit Box Provided Bedrooms ,Hotel 4 Star ,Resort 4 Star
Safety Deposit Box provided in 50% of all bedrooms Bedrooms ,Hotel 3 Star ,Resort 3 Star
Safety Deposit Box Provided in all additional bedrooms Suite ,Hotel 3 Star ,Hotel 4 Star ,Resort 3
Star ,Resort 4 Star
Safety Deposit Box Provided in each Hotel Apartment unit. Can be in bedroom or in Bedrooms ,Hotel Apartment Deluxe ,Hotel Apartment
Living room Superior
Safety Deposit Box Provided, if the Suite Lounge has an access door to the main Hotel Suite ,Hotel 3 Star ,Hotel 4 Star
Guest Room corridor and can be sold separately as an independent room.(If the lounge
cannot be sold separately as an independent room then the Hotel has the flexibility to
have the Safety Deposit Box in either the Master Bedroom or the Lounge.)
Safety Deposit Box Provided, if the Suite Lounge has an access door to the main Resort Suite ,Resort 3 Star ,Resort 4 Star
Guest Room corridor and can be sold separately as an independent room.(If the lounge
cannot be sold separately as an independent room then the Resort has the flexibility to
have the Safety Deposit Box in either the Master Bedroom or the Lounge.)
Same day Laundry & Dry Cleaning service provided 7 days of week Housekeeping ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Seating areas well-designed in layout with sufficient circulation area to provide Public Areas ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
generous personal space, and privacy, for guests Star ,Hotel Apartment Deluxe ,Hotel
Star
Seating areas with sufficient circulation area to provide generous personal space, and Public Areas ,Hotel 3 Star ,Resort 3 Star
privacy, for guests
Seating options to maximise guest comfort: - Correct table: Seat height ratio (distance Food & ,Hotel Apartment Deluxe
from seat to table should be approximately 25 -35 cm) - Positioned where there is free Beverage
access to the table and sufficient legroom i.e. not in front of a table leg, or too close to a
central support of the table
Seating options to maximise guest comfort: - Correct table: Seat height ratio (distance Food & ,Guest House Deluxe ,Guest House
from seat to table should be approximately 25-35 cm) - Positioned where there is free Beverage Standard ,Guest House Superior ,Hotel 1
access to the table and sufficient legroom i.e. not in front of a table leg, or too close to a Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
central support of the table Star ,Hotel 5 Star ,Hotel Apartment
Star ,Resort 5 Star
Seating provided Public Areas ,Guest House Standard ,Guest House
Superior
Seating provided is equivalent to not less than 10% of keys (Note: if qualified for Public Areas ,Resort 4 Star ,Resort 5 Star
Boutique Designator, then this criteria is exempted)
Seating provided is equivalent to not less than 5% of keys Public Areas ,Hotel 3 Star
Seating provided is equivalent to not less than 5% of keys (Note: if qualified for Public Areas ,Hotel 4 Star ,Hotel 5 Star
Boutique Designator, then this criteria is exempted)
Seating to accommodate the maximum number of sleepers. E.g. if the unit sleeps 4 Living room ,Hotel Apartment Deluxe ,Hotel Apartment
persons either 4 armchairs, or a 4 seater sofa, or a combination of the two is required. within unit Standard ,Hotel Apartment Superior
Selection of Books, DVD's and CD's available on request, for guest use whilst in house - Leisure ,Resort 3 Star
can be chargeable
Selection of lounge, arm chairs and bar stools Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Selection of pots and pans and general cookware, with utensils to be provided Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Separate Children's menu available in outlets where children permitted Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Separate telephone extension for Room Service Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Service available, if children permitted Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Service contract in place for all machinery Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Services include some or all of the following: - Theatre bookings- Sight-seeing trips- Services ,Guest House Deluxe ,Guest House
Taxi bookings- Travel and other requests Standard ,Guest House Superior ,Hotel 1
Star ,Resort 5 Star
Serving tools for hot buffet items. Have an allocated space in which, to be placed, while Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
not in use. I.e. may be inbuilt area in serving dish or separate dish Beverage Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Set within landscaped gardens and grounds or desertscape Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Shampoo Bathrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Sheer and dress curtains, or blinds, and black out to completely darken room Bedrooms, ,Guest House Deluxe ,Guest House
Sheets are as a minimum 60/40 (60% cotton, 40% other) Bedrooms, ,Guest House Standard ,Hotel 1 Star ,Hotel
Suite 2 Star ,Hotel 3 Star ,Hotel Apartment
Standard ,Hotel Budget ,Resort 3 Star
Sheets are as a minimum 80/20 (80% cotton, 20% other) Bedrooms, ,Guest House Superior ,Hotel 4 Star ,Hotel
Suite Apartment Superior ,Resort 4 Star
Sheets are as a minimum 80/20 (80% cotton, 20% other). Other luxury materials may Bedrooms, ,Guest House Deluxe ,Hotel 5 Star ,Hotel
also be used e.g. linen Suite Apartment Deluxe ,Resort 5 Star
Shoe cleaning service available. Can be chargeable Housekeeping ,Hotel 3 Star ,Hotel 4 Star ,Resort 3
Star ,Resort 4 Star
Shower caps Bathrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Shower gel Bathrooms, ,Guest House Superior ,Hotel 3 Star ,Hotel 4
Leisure, Suite Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Signage in corridor indicating the direction of specific room numbers, if applicable Public Areas ,Guest House Deluxe ,Guest House
Signage in corridor on each floor indicating the direction of specific room numbers Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
5 Star
Signage in corridor on each floor indicating the direction of specific unit numbers Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
Signage present in Arabic & English, at entrance and in changing rooms, alerting Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4 Star
visitors to dress modestly at all times
Signage present in Arabic & English, at Health Club entrance and in changing rooms, Leisure ,Hotel 5 Star ,Resort 5 Star
alerting visitors to dress modestly at all times
Signboard is securely affixed Public Areas ,Guest House Deluxe ,Guest House
Signboard with the name of the Guest House in Arabic & English, placed in a prominent Public Areas ,Guest House Deluxe ,Guest House
place on the building Standard ,Guest House Superior
Signboard with the name of the Hotel apartment in Arabic & English, placed in a Public Areas ,Hotel Apartment Deluxe ,Hotel Apartment
prominent place on the building Standard ,Hotel Apartment Superior
Signboard with the name of the Hotel in Arabic & English, placed in a prominent place Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
on the building Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Signboard with the name of the Resort in Arabic & English, placed in a prominent place Public Areas ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
on the building
Single Bed - 90 cm x 190 cm Bedrooms ,Guest House Standard ,Guest House
Superior
Single Bed size minimum 120 cm x 200 cm Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Star ,Resort 5 Star
Single Bed size minimum 90 cm x 190 cm Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Suite Star ,Hotel Apartment Standard ,Hotel
Star
Skirt hangers Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Slippers Leisure ,Hotel 5 Star ,Resort 5 Star
Snacks additionally available, which may be in an informal setting e.g. an outdoor Food & ,Resort 3 Star
facility, or at serviced pool side / beach. If an outdoor outlet with no service kitchens, Beverage
snacks may be pre-prepared. Service on the terrace of an indoor outlet is also sufficient.
Snacks additionally available, which may be in an informal setting e.g. an outdoor Food & ,Resort 5 Star
facility, or at serviced pool side / beach. If an outdoor with no service kitchens, snacks Beverage
may be pre-prepared
Snacks additionally available, which may be in an informal setting e.g. an outdoor Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4 Star
facility. If an outdoor with no service kitchens, snacks may be pre-prepared Beverage
Soap dishes (for individual soaps) or Soap Dispenser Bathrooms, ,Guest House Deluxe ,Guest House
Soap provided. Minimum 1 per room. Minimum 30 ml for liquid soap or 25 grams for Bathrooms ,Hotel Budget
individually packaged soaps.
Spa offers treatment menu with range of treatments including a minimum selection of 3 Leisure ,Hotel 4 Star ,Resort 4 Star
of the following categories: facials, pedicures, body treatments, alternative therapies, jet
baths, massages, wraps, waxing, reflexology and Ayurvedic treatments.
Spa offers treatment menu with range of treatments including a minimum selection of 4 Leisure ,Hotel 5 Star ,Resort 5 Star
of the following categories: facials, pedicures, body treatments, alternative therapies, jet
baths, massages, wraps, waxing, reflexology and Ayurvedic treatments.
Speakers desk Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
Special requests accommodated e.g. non - feather pillows or bedding types Housekeeping ,Guest House Deluxe ,Hotel 1 Star ,Hotel 2
Star ,Resort 5 Star
Specialised cutlery provided where required e.g. oyster knife, steak knife, miniature Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
spoons etc Beverage Star ,Hotel Apartment Deluxe ,Resort 3
Specialised instruction offered for at least one resort specific sporting activity e.g.: Leisure ,Resort 3 Star ,Resort 4 Star
Golf, Yoga / Pilates, Desert Driving, Water Sports, Racquet sports etc
Specialised instruction offered for at least two resort specific sporting activity e.g.: Leisure ,Resort 5 Star
Golf, Yoga / Pilates, Desert Driving, Water Sports, Racquet sports etc
Specific menus for Conference & Banqueting areas / functions, with as a minimum, a Conference & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
choice of finger food, buffet and plated options, and hot and cold options. Banqueting Star ,Resort 3 Star ,Resort 4 Star ,Resort 5
Star
Staff attendant available during operating hours Leisure ,Resort 3 Star
Staff can assist with relevant and current hotel and tourist information in Arabic and Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
English Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
Staff can assist with relevant and current hotel apartment and tourist information in Services ,Hotel Apartment Deluxe ,Hotel Apartment
Arabic and English Standard ,Hotel Apartment Superior
Staff can assist with relevant and current resort and tourist information in Arabic and Services ,Resort 4 Star ,Resort 5 Star
English
Staff can assist with relevant and current tourist information in Arabic and English Services ,Guest House Deluxe ,Guest House
Standard ,Guest House Superior ,Resort 3
Star
Staff control guest luggage from arrival outside to prompt delivery in bedroom. Services ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Star ,Resort 5 Star
Staff control guest luggage from arrival outside to prompt delivery in unit. Services ,Hotel Apartment Deluxe
Staff trained and certified in first aid and / or childcare services Leisure ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Staff trained in first aid and/or child services Services ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Star ,Resort 5 Star
Starter and main plates are provided Food & ,Hotel 3 Star ,Hotel 4 Star ,Hotel 5
Suite number or bedroom extension number on all phones in room Suite ,Resort 5 Star
Suite number or bedroom extension number on phone Suite ,Resort 5 Star
Sun beds at pools and beach are serviced by waiters Leisure ,Hotel Apartment Deluxe ,Resort 3
Sun beds at pools are serviced by waiters Leisure ,Hotel 4 Star ,Hotel 5 Star
Sun beds at the beach are serviced by waiters Leisure ,Hotel 4 Star ,Hotel 5 Star
Sun beds available at the beach Leisure ,Hotel 4 Star ,Hotel 5 Star
Sun beds available at the beach and / pools Leisure ,Hotel Apartment Deluxe ,Resort 3
Sun beds available at the pools Leisure ,Hotel 4 Star ,Hotel 5 Star
Table Linen (e.g. cloths, cloth napkins etc), and placemats, where present are Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
consistent across all tables, during the meal service Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
Table service provided for all beverages Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
Table Service: Hot Beverages to order, served with a choice of sugars (including low Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
calories option) Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
Table set up in the outlet is consistent throughout the meal period e.g. Crockery, Food & ,Guest House Deluxe ,Guest House
glassware and cutlery used are consistent across all tables Beverage Standard ,Guest House Superior ,Hotel 1
Tables and seating options (e.g. chairs, stools etc) are present Conference & ,Guest House Deluxe ,Guest House
Beverage Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Tables are well located / distributed, allowing a minimum of 1.6 sqm gross space per Food & ,Guest House Deluxe ,Guest House
seat Beverage Standard ,Guest House Superior ,Hotel 1
Tables provided Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
Tea / coffee making facilities with suitable china on request Bedrooms, ,Hotel 3 Star ,Hotel 4 Star ,Resort 3
Tea / coffee making facilities with suitable china, spoons, coffee, tea, sugars and milk Bedrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
at no charge Suite Star ,Resort 5 Star
Telephone Rate Card Bedrooms, ,Guest House Deluxe ,Guest House
Telephone wake up service available and can be automated or booked directly with the Services ,Hotel Apartment Deluxe ,Hotel Apartment
Hotel Apartment operator / reception. Superior
Telephone wake up service available and can be automated or booked directly with the Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
hotel operator / reception. Star ,Hotel 4 Star ,Hotel 5 Star
Telephone wake up service available and can be automated or booked directly with the Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Resort (hotel) operator / reception.
The Arabic & English names are of the same size and equally take 50% of the space on Public Areas ,Guest House Deluxe ,Guest House
the signboard Standard ,Guest House Superior ,Hotel 1
The Arabic & English names mentioned in the signboard are written identically to those Public Areas ,Guest House Deluxe ,Guest House
listed on the Establishment's License. Standard ,Guest House Superior ,Hotel 1
The availability of Universal adaptors is to be published in the Guest Services Directory Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
5 Star
The latch is out of the reach of children (where children permitted) Bedrooms, ,Guest House Deluxe ,Guest House
The latch is out of the reach of children (where permitted) Bedrooms ,Resort 5 Star
The open / front side of clearing stations are not viewable from any seating location Food & ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
within the outlet Beverage Deluxe ,Resort 4 Star ,Resort 5 Star
There are staff training programmes in place, for all staffing roles within the Guest Services ,Guest House Deluxe ,Guest House
House. Standard ,Guest House Superior
There are staff training programmes in place, for all staffing roles within the hotel Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
There are staff training programmes in place, for all staffing roles within the Hotel Services ,Hotel Apartment Superior
Apartment
There are staff training programmes in place, for all staffing roles within the Resort Services ,Resort 3 Star ,Resort 5 Star
There is a Daily Activity Programme for adults which combines exercise with sport Leisure ,Resort 4 Star ,Resort 5 Star
There is a daily housekeeping schedule for outlets Food & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Resort 5 Star
There is a daily housekeeping schedule for the F&B facility Food & ,Guest House Deluxe ,Guest House
There is a location / display exhibiting items pertaining to local heritage in the foyer Public Areas ,Guest House Deluxe ,Guest House
area Standard ,Guest House Superior
There is a location / display exhibiting items pertaining to local heritage in the lobby Public Areas ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
area Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
There is a means of maintaining accounts and records pertaining to the Guest Houses Services ,Guest House Deluxe ,Guest House
business Standard ,Guest House Superior
There is a means of maintaining accounts and records pertaining to the Hotel Services ,Hotel Apartment Deluxe ,Hotel Apartment
Apartments business Superior
There is a means of maintaining accounts and records pertaining to the hotels business Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Apartment Standard ,Hotel Budget
There is a means of maintaining accounts and records pertaining to the Resorts Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
business
There is a staff grooming policy in place which addresses areas such as hygiene, Services ,Guest House Deluxe ,Guest House
jewellery, hair presentation, make up etc Standard ,Guest House Superior ,Hotel 1
There is a training calendar and records which demonstrate that all staff members are Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
trained in Dubai Way and in other programmes as determined by Dubai Tourism. Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
There is a training calendar, and records which demonstrate that all staff members Services ,Hotel Budget
have attended the relevant training programmes
There is a written environmental policy, with initiatives for both employees and guests Services ,Guest House Deluxe ,Guest House
(without consequences for non compliance for guests) Standard ,Guest House Superior ,Hotel
There is a written policy pertaining to emergency procedures for disabled guests, with Services ,Guest House Deluxe ,Guest House
clearly defined emergency and evacuation procedures for: Standard ,Guest House Superior ,Hotel 1
There is a written Universal Access policy pertaining to disabled guests, which clearly Services ,Guest House Deluxe ,Guest House
explains to employees, guidelines and procedures for: Standard ,Guest House Superior ,Hotel 1
There is an Entertainment Temporary Employment Contract in place, for all live Food & ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
entertainment companies used Beverage
There is evidence and accounts which demonstrate that service charge revenues are Services ,Guest House Deluxe ,Guest House
allocated as per the Department of Tourism & Commerce Marketing Circulars (refer to Standard ,Guest House Superior ,Hotel 1
most up-to-date version available) Star ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
There is evidence of a general maintenance programme for the upkeep of the Guest Maintenance ,Guest House Deluxe ,Guest House
House, grounds and facilities Standard ,Guest House Superior
There is evidence of a general maintenance programme for the upkeep of the Hotel Maintenance ,Hotel Apartment Standard ,Hotel
Apartment, grounds and facilities Apartment Superior
There is evidence of a general maintenance programme for the upkeep of the hotel, Maintenance ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
grounds and facilities Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
There is evidence of a general maintenance programme for the upkeep of the Resort, Maintenance ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
grounds and facilities
There is evidence of a plan to implement the policy for employees, which may be Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
supported by organised events, trainings etc Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
There is evidence of a window cleaning programme in place both internal and external Maintenance ,Guest House Deluxe ,Guest House
There is evidence of efforts to improve energy efficiency, without reducing guest Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
comfort Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
5 Star
There is evidence of efforts to reduce waste, without reducing guest comfort Services ,Guest House Deluxe ,Guest House
Star ,Hotel 5 Star ,Hotel Budget ,Resort 3
There is evidence that only female staff are scheduled to work in female only areas Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
(timings) of the gymnasium / health club / spa, and vice versa for male staff and male Deluxe ,Resort 3 Star ,Resort 4 Star ,Resort
areas (timings) 5 Star
There is evidence that the Guest House informs guest and tour operators in advance of Services ,Guest House Deluxe ,Guest House
stay if construction work is taking place, nearby or in Guest House Standard ,Guest House Superior
There is evidence that the Hotel Apartment informs guest and tour operators in Services ,Hotel Apartment Deluxe
advance of stay if construction work is taking place, nearby or in hotel
There is evidence that the Hotel Apartment informs guest and tour operators in Services ,Hotel Apartment Standard ,Hotel
advance of stay if construction work is taking place, nearby or in Hotel Apartment Apartment Superior
There is evidence that the Hotel informs guest and tour operators in advance of stay if Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
construction work is taking place, nearby or in hotel Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
Budget
There is evidence that the Resort informs guest and tour operators in advance of stay if Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
construction work is taking place, nearby or in Resort
There is information regarding any construction work nearby or in the Guest House, if Services ,Guest House Deluxe ,Guest House
applicable Standard ,Guest House Superior
There is information regarding any construction work nearby or in the Hotel Apartment, Services ,Hotel Apartment Superior
if applicable
There is information regarding any construction work nearby or in the hotel, if Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
applicable Star ,Hotel 4 Star ,Hotel 5 Star ,Hotel
There is information regarding any construction work nearby or in the Resort, if Services ,Resort 3 Star ,Resort 5 Star
applicable
There is sufficient space between tables for staff and guests to pass each other Food & ,Hotel 1 Star ,Hotel 2 Star
comfortably, without disturbing seated diners Beverage
Tissue Holder Bathrooms, ,Guest House Deluxe ,Hotel 4 Star ,Hotel 5
Superior ,Resort 4 Star ,Resort 5 Star
Tissue paper or other means of drying hands e.g. an air hand dryer machine Conference & ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Banqueting, Star ,Hotel 4 Star ,Hotel Apartment
Food & Standard ,Hotel Budget ,Resort 3
Beverage, Star ,Resort 4 Star
Leisure,
Public Areas
Tissues Bathrooms, ,Guest House Deluxe ,Guest House
Toaster provided Kitchen / ,Hotel Apartment Deluxe ,Hotel Apartment
Toilet paper Conference & ,Guest House Deluxe ,Guest House
Towel baskets Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Towels Leisure ,Hotel 5 Star ,Resort 5 Star
Towels / linen changed daily Housekeeping ,Guest House Superior
Towels / linen changed every second day Housekeeping ,Hotel Apartment Superior
Transportation company used by the Guest House is licensed and approved by Dubai Services ,Guest House Deluxe ,Guest House
Transport Standard ,Guest House Superior
Transportation company used by the Hotel Apartment is licensed and approved by Services ,Hotel Apartment Deluxe ,Hotel Apartment
Dubai Transport Standard ,Hotel Apartment Superior
Transportation company used by the hotel is licensed and approved by Dubai Transport Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
Star ,Hotel 4 Star ,Hotel 5 Star
Transportation company used by the Resort is licensed and approved by Dubai Services ,Resort 3 Star ,Resort 4 Star ,Resort 5 Star
Transport
Travel services available through reception, concierge or special travel office Services ,Guest House Deluxe ,Guest House
Trouser hangers Bedrooms ,Guest House Standard ,Hotel 1 Star ,Hotel
2 Star ,Hotel Apartment Standard
Turn down service for Suites only provided 6-10pm, and on request outside these hours: Housekeeping ,Hotel 4 Star ,Resort 4 Star
Turn down service provided 6-10pm, and on request outside these hours: Housekeeping ,Hotel 5 Star ,Resort 5 Star
TV located in a cabinet, or placed on or above a unit Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Living room Star ,Hotel 5 Star ,Hotel Apartment
within unit, Deluxe ,Hotel Apartment Superior ,Resort 3
Public Areas, Star ,Resort 4 Star ,Resort 5 Star
Suite
TV located in a cabinet, or placed on or above a unit or on a swivel/moveable wall- Bedrooms ,Guest House Standard ,Guest House
bracket Superior
TV on a moveable wall-bracket, or can be viewed comfortably from both the seating Bedrooms, ,Hotel 1 Star ,Hotel 2 Star ,Hotel Apartment
area and the bed Living room Standard ,Resort 3 Star
within unit
TV on a swivel/moveable wall-bracket and can be viewed comfortably from seating area Public Areas ,Guest House Deluxe
TV on a swivel/moveable wall-bracket, or can be viewed comfortably from both the Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
seating area and the bed Living room Star ,Hotel 5 Star ,Hotel Apartment
within unit, Deluxe ,Hotel Apartment Superior ,Resort 3
Suite Star ,Resort 4 Star ,Resort 5 Star
TV on a wall-bracket or on top of a cabinet and can be viewed comfortably from both Bedrooms ,Hotel Budget ,Resort 3 Star
the seating area and the bed
TV provided Living room ,Hotel Apartment Superior
within unit
Two forms of live music / entertainment provided in at least 1 outlet at weekends at a Food & ,Resort 4 Star
minimum. Additionally be provided in accordance with Entertainment Regulations Beverage
Two forms of live music / entertainment provided in at least 1 outlet daily at a Food & ,Resort 5 Star
minimum. Additionally be provided in accordance with Entertainment Regulations Beverage
Umbrellas available at the beach or where a pool is located outdoors Leisure ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
5 Star
Uniforms are consistent within each dedicated area / division etc Services ,Guest House Deluxe ,Guest House
Unit cleaning provided daily (may be set hours) - For annual leases, special Housekeeping ,Hotel Apartment Deluxe ,Hotel Apartment
Housekeeping arrangements can be made with the tenants - with evidence of the Superior
agreements
Unit cleaning provided minimum twice per week (may be set hours) - For annual leases, Housekeeping ,Hotel Apartment Standard
special Housekeeping arrangements can be made with the tenants - with evidence of the
agreements
Unit number or unit extension number on all phones in bedrooms Bedrooms ,Hotel Apartment Deluxe
Unit number or unit extension number on phone in living room Living room ,Hotel Apartment Deluxe
within unit
Universal adaptor provided at least through reception / housekeeping Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
5 Star
Usage Instructions in Arabic and English Bedrooms, ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Living room Star ,Hotel 5 Star ,Hotel Apartment
within unit, Deluxe ,Hotel Apartment Standard ,Hotel
Public Areas, Apartment Superior ,Resort 3 Star ,Resort 4
Valet parking service available 24 hours Services ,Hotel 5 Star ,Hotel Apartment
Valet parking service during main hours of service and on request thereafter Services ,Hotel 4 Star ,Resort 4 Star
Variety of starters, main courses and desserts of high quality provided, with at least 6 Food & ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
options for starter and main course, and 3 for dessert Beverage Star ,Resort 5 Star
Vending machines in the hotel are provided offering hot / cold drinks and snacks Food & ,Hotel Budget
Beverage
Video/DVD with remote control Conference & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
VIP programme in place for all return and VIP guests Services ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Voice reservations accepted 24 hours, either at hotel, or through a central reservation Services ,Hotel 5 Star
service
Voice reservations accepted 24 hours, either at the resort, or through a central Services ,Resort 5 Star
reservation service
Voice reservations accepted during business hours either at Guest House, or through a Services ,Guest House Deluxe ,Guest House
central reservation / booking agent service Standard ,Guest House Superior
Voice reservations accepted during business hours, either at property, or through a Services ,Hotel 3 Star ,Hotel 4 Star ,Hotel Apartment
central reservation service Deluxe ,Hotel Apartment Standard ,Hotel
Star
Voicemail / messaging with indicator light Bedrooms, ,Hotel 4 Star ,Hotel 5 Star ,Hotel Apartment
Living room Deluxe ,Resort 4 Star ,Resort 5 Star
within unit,
Suite
Well appointed, with seating provided Public Areas ,Guest House Deluxe
Wheelchair available for guest use Services ,Hotel 1 Star ,Hotel 2 Star ,Hotel 3
5 Star
Wheelchair available for guest use, if establishment is adapted for disabled access Services ,Guest House Deluxe ,Guest House
Where lunch/dinner is not offered, a range of snacks and refreshments should be Food & ,Hotel 1 Star
offered Beverage
Where beauty treatment facility present and male and female treatments are offered, Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
there is evidence that therapists only conduct treatments of the guests of the same Superior ,Resort 3 Star
gender e.g. male and female staff are scheduled concurrently
Where beauty treatment facility present, Evidence that treatment rooms are cleaned, Leisure ,Hotel Apartment Deluxe ,Resort 3 Star
stocked and frequently checked e.g. a cleaning schedule
Where beauty treatment facility present, Evidence that treatment rooms are cleaned, Leisure ,Hotel Apartment Superior
stocked and frequently checked e.g. a cleaning schedule
Where beauty treatment facility present, Operating hours must be clearly stated for Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
guest to view available in Arabic and English Superior
Where beauty treatment facility present, provides a range of treatments including at Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
least 3 of the following: facials, pedicures, body treatments, alternative therapies, Superior ,Resort 3 Star
massages, manicures and reflexology
Where beauty treatment facility present, Signage present in Arabic & English, at Leisure ,Hotel Apartment Deluxe ,Hotel Apartment
entrance and in changing rooms, alerting visitors to dress modestly at all times Superior ,Resort 3 Star
Where dinner is provided, may be a combination of table and buffet service. Food & ,Guest House Deluxe ,Guest House Superior
Beverage
Where F&B Service is provided, both seating and tables are present Public Areas ,Guest House Deluxe ,Hotel 3 Star ,Hotel 4
Where fitness room present, Evidence of cleaning and sanitation program for all Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
machinery Apartment Superior
Where fitness room present, Operating hours must be clearly stated for guest to view Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
available in Arabic and English Apartment Superior
Where fitness room present, Service contract in place for all machinery Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
Apartment Superior
Where fitness room present, Staff attendant available during operating hours Leisure ,Hotel 3 Star ,Hotel Apartment Superior
Where fitness room present, There is evidence that only female staff are scheduled to Leisure ,Hotel 3 Star ,Hotel Apartment Superior
work in female only areas (timings) of the gymnasium / health club / spa, and vice versa
for male staff and male areas (timings)
Where live music present, There is an Entertainment Temporary Employment Contract Food & ,Hotel 4 Star ,Hotel 5 Star
in place, for all live entertainment companies used Beverage
Where lounge area present, Selection of lounge, arm chairs and bar stools Food & ,Hotel Apartment Superior
Beverage
Where lounge area present, Tables provided Food & ,Hotel Apartment Superior
Beverage
Where male and female treatments are offered, there is evidence that therapists only Leisure ,Hotel 4 Star ,Hotel 5 Star ,Resort 4
conduct treatments of the guests of the same gender e.g. male and female staff are Star ,Resort 5 Star
scheduled concurrently
Where Pool provided, At least one certified Lifeguard on duty during stated hours of Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
operation; or more if full pool area cannot be viewed in its entirety by one person from Apartment Superior
monitoring position
Where Pool provided, Evidence that all pools are cleaned and frequently checked e.g. a Leisure ,Guest House Deluxe ,Hotel 3 Star ,Hotel
cleaning schedule Apartment Superior
Where Pool provided, Lifeguard operating hours must be clearly stated for guest to Leisure ,Hotel 3 Star ,Hotel Apartment Superior
view
Where Safety Deposit Box provided, Instruction in Arabic & English Bedrooms ,Guest House Deluxe ,Guest House
Star ,Hotel Apartment Standard ,Resort 3
Star
Where service timings are not 24 hours, actual operating times are displayed in a Public Areas, ,Guest House Deluxe ,Guest House
prominent place in Arabic and English Services Standard ,Guest House Superior ,Hotel 1
Where the outlet overlooks the main street, window coverings (curtains or blinds) Food & ,Hotel 2 Star ,Hotel 3 Star ,Hotel 4
present provide full window coverage. Beverage Star ,Hotel 5 Star ,Resort 3 Star ,Resort 4
Star ,Resort 5 Star
Where turn down service provided, Includes preparation of beds for the evening and Housekeeping ,Guest House Deluxe
replenishment of towels
Where TV lounge provided, Coffee table(s) available Public Areas ,Guest House Superior
Where TV lounge provided, International channels provided Public Areas ,Guest House Superior
Where TV lounge provided, Lounge area well appointed, with seating areas provided Public Areas ,Guest House Superior
Where TV Lounge provided, must have a Colour TV, free of charge, showing free-to-air Public Areas ,Guest House Superior
local / regional channels including the following: Sama Dubai, Dubai Sport, One TV, Dubai
TV, Dubai Racing
Where TV lounge provided, Remote Control available Public Areas ,Guest House Superior
Where TV lounge provided, Seating areas well-designed in layout with sufficient Public Areas ,Guest House Superior
circulation area to provide generous personal space, and privacy, for guests
Where TV lounge provided, TV on a swivel/moveable wall-bracket and can e viewed Public Areas ,Guest House Superior
comfortably from seating area
Wooden hangers Bedrooms ,Hotel Apartment Deluxe
Wooden trouser hangers Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Hotel Apartment Superior ,Resort 3
Wooden/tiled floors have a rug covering the area immediately surrounding the bed Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Working curtain / blind mechanisms Bedrooms, ,Guest House Deluxe ,Guest House
Star ,Resort 5 Star
Writing pads / utensils provided adjacent to the phones Public Areas ,Hotel 5 Star ,Resort 5 Star

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