Procedure for Correction & Corrective 

Action
 preteshbiswas  Uncategorized  December 22, 2018 2 Minutes

1. SCOPE

This procedure is to ensure any non-conforming situations identified internally / externally

that affect the quality of service delivered by the XXX are corrected or appropriate
corrective actions are initiated, recorded, reported, implemented & the effectiveness of the
action taken is verified.

2. PURPOSE

Management Representative has overall responsibility for the effective implementation of

this procedure.  Non-compliance or non-fulfillment of any of the QMS requirements is
considered as a non-conformance and management responsible for the process is expected
to record such non-conformances using the “Correction / Corrective Action request form”
with the approval of the XXX Department Manager.

3. REFERENCE DOCUMENTS

3.1 XXX Quality Manual,

3.2 Procedure for Internal QMS Audit

4. TERMS & DEFINITIONS

NC- Non-conformance – Non-fulfilment of a requirement

CA-Corrective Action- Action to eliminate the cause of detected non-conformity
C- Correction- Action to eliminate a detected non-conformity

5. RESPONSIBILITY AND AUTHORITY

Management Representative has overall responsibility for the effective implementation of

this procedure. Non-compliance or non-fulfillment of any of the QMS requirements is
considered as a non-conformance and management responsible for the process is expected
to record such non-conformances using the “Correction / Corrective Action request form”
with the approval of the NGT Department Manager.

6. DETAILS OF PROCEDURE

6.1.Possible Input Sources for Corrective Actions 

6.1.1 Non-conformities/non-compliances observed during Sales or operations and any other

non-fulfillment of the requirement in the XXX business process during the day-to-day
operations.
6.1.2 Complaints & feedback from customers
6.1.3 Internal / external audits
6.1.4 Any corrective action request for observations regarding a deviation found in the XXX
Quality management system.
6.2 Issuing a Correction, Corrective Action Request

6.2.1 A process owner who identifies nonconformity or a deficiency in the management

system must record it in the corrective action report form (QMS F 023) CORRECTIVE ACTION
REPORT shall be used to fill the findings and submit them to the Management
Representative.
6.2.2 Whoever originates a request shall ensure appropriate immediate corrections are
taken if the observations cause a direct impact on the process of customer satisfaction. No
Corrective action request shall be processed unless appropriate corrections are ensured. If
no Corrective Action required, the same shall be recorded in the form.
6.2.3 Review / complete the received Correction / Corrective Action request and approve its
requirement / adequacy. Definition of the problem / finding reported shall be genuine and
worth proceeding with the Corrective Action process.
6.2.4 Allocate a continuous Serial Number affixed with the year for each request and record
the same in the Corrective Action Tracking sheet, which will be used for updating the
progress of Root cause, Recommended action, Action was taken & effectiveness.
6.2.5 If the problem/finding reported is serious in nature, an investigation shall be initiated
with all involved parties to identify what caused the problem and root cause (s) are properly
described in the Corrective Action Request with the most appropriate recommended action.
6.2.6 Completed request is submitted to Department Manager for Approval
6.2.7 Verify the action taken is effective by means of auditing, reviewing sample records in
the future
6.2.8 Update the Corrective Action Tracking sheet and sign-off the corrective action request
raised.
6.2.9 In case of customer complaints received, the customer complaint form shall be used to
fill the complaints and attached with the Correction / Corrective Action request form.
7. RETAINED DOCUMENTED INFORMATION

7.1 Non-Conformance Report(QMS F 022)

7.2 Corrective Action Report(QMS F 023)
7.3 Corrective Action Tracker(QMS F 024)
7.4 Customer complaints (QMS F 025)