Hospital Front Desk Coordinator

Empower Escalate Enhance

www.peerless-rkm-skills.org www.psagurucool.org
www.peerless-rkm-skills.org www.psagurucool.org
 Hospital front desk coordinator
● 6th months Course leading to
NSDC and HSSC Certification
● Affordable course fee
● Get trained to become a
Healthcare Professional
● 3600 grooming finishing school to
bring about transformation from a
student to a professional
● Practical at Peerless Hospital, On
the Job Training, Hands on learning
● Placement assistance
Smile and Serve
with Compassion
Be skilled to bring comfort and joy to
the unwell and infirm
Why a Career in Healthcare
• The world is currently going through a major crisis, a
crisis which has created tremendous opportunities in
Healthcare
• There will always be a demand for skilled workers to
look after the unwell and the elderly etc.
• Healthcare makes for a rewarding career for those
who wish to care for the sick and those in need of
help
• Even in adverse social and economic environment, a
healthcare worker can always find work and earn a
living
• There are prospects of improvement in the
Healthcare profession by acquiring related or
advanced qualifications
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Hospital front desk Coordinator
Hospital Front Desk Coordinator
certificate will provide a foundation in
Hospital Information System (HIS), Soft
skills & Communication, Medical Billing,
Customer Service excellence & Patient
satisfaction.
Hospital Front Desk Coordinators will
be able to oversee the administrative
duties of the facility. They will also
develop the basic skills (Basic Life
Support & First Aid) necessary to deal
with an emergent in a health care
setting.
Front Desk Coordinators will ensure
that all procedures, from pulling the
correct patient files to charting
insurance information. This course is
career orienting in nature that opens
many jobs after its successful
completion.
Nature of Work
● Hospital front desk coordination and
related functions
● Medical billing and payment handling
● Hospital information system (HIS)
handling
● Customer service excellence & patient
satisfaction
● report concerns/issues/challenges to
higher authorities as per timelines
● Consent, Reporting & Documentation
● Handling situation in the event of
medical and facility emergencies
● direct patients/carer’s/visitors to
concerned department or authorities
● report concerns/issues/challenges to
higher authorities as per timelines
● resource management, advocacy as a
Hospital Front Desk Coordinator
● Maintain professional & medico-legal
conduct
 Course Highlights
● Affiliated with Healthcare Sector Skill
Council and National skill development
corporation, a non-statutory body of
Government of India.
● Course Pedagogy with blended approach
and in line with global practices.
● Appropriate interplay of course work and
clinical work.
● Classroom lectures and skill Lab by
subject experts and market leaders.
● On-the-job training in state-of-the-art
healthcare facilities.
● State-of Art-Digital Library with latest
resources.
● Students encouraged for self-directed
learning.
● Guided article review and case
presentation
● Virtual classes available online in
Synchronous and Asynchronous mode
through learning portal .
Why this course
● Healthcare is an industry which will never run
out of opportunities for the right candidate
● Ramakrishna Mission has a long history of
service and care with compassion, and we are
guided by their philosophy
● The practical and On-Job Training sessions are
held at Peerless Hospital, which is a unique
opportunity to work alongside the skilled
healthcare professionals
● Certificate received at the end of the course
from NSDC is valid all over India
● Experience Certificate will be given by
Peerless Hospital for having worked there as
trainee
https://www.youtube.com/channel/UCiwlEJjeaGGj6EY-fes9TZg
www.psagurucool.org
What you learn, get skilled in
● Introduction to functions of hospital
front desk coordinator
● Consent, reporting & documentation
● Basic structure & function of the
human body
● Medical terminology
● Infection control & prevention
● Personal hygiene
● Professional behaviour at work
settings
● Rights & responsibilities of patients
● Maintain conducive environment in
emergent situations
● introduction to functions of hospital
front desk coordinator
● Hospital information system (HIS)
● Payment & billing
● Customer service excellence & patient
satisfaction
● Safer & first aid
● Basic life support
● Professional workplace skills
● Biomedical waste management
● Basic computer knowledge
● Soft skills & communication
Get more
You will be taught both in classroom sessions and at
practical training held at Peerless Hospital under
experienced working professionals.
You get a mix of theory lectures and activities like quizzes,
group discussions, presentations, using audio-visual
contents, role plays, demo-labs, Communicative English,
and digital learning.
Become a complete professional by learning
communication skills, presentation skills, teamwork,
personal grooming, how to behave in a professional
environment, interview skills, mock interviews and many
more., which gives you the confidence to face challenges
of the workplace.
 Eligibility
➢ Higher Secondary with Any
Stream,Graduate student is
more preferable
➢ Minimum Age - 18 Years
Facility
➢ Class-room sessions taken
by Peerless Hospital staff
➢ Practical training at Peerless
Hospital
➢ Access to digital library
➢ Simulated Activity Classes
Duration
➢ 6th months course
➢ classroom and digital sessions
➢ Practical training available
➢ On Job Training available
Your career Options
Where
➢ Diagnostic Centres
➢ Hospitals
➢ Nursing Homes
➢ Clinics
➢ polyclinics
Assessment & Certification
Peerless Skill Academy is a Training Partner of NSDC or
National Skill Development Corporation. After being trained,
you will appear for an Assessment by Assessors approved by
NSDC. Once you clear the test, you get a certificate from
NSDC as a certified skilled person for the job role, which is
accepted throughout the country.You will also get an
opportunity to get certificate from HSSC provided you clear such
assessment.
Internship/ Field work
● On Job Training (OJT) available
● There may be Earn as you Learn opportunities during OJT
in some cases
Placement Opportunities
Providing livelihood opportunities by empowering through
skill development is our mission. We strongly believe - such
opportunities come by:
(a) Right skilling for the job role,
(b) Right grooming for making them skilled in the job
role, and
(c) Right networking for exploring opportunities
With holistic Hospitality services, Peerless Skill Academy is
working with an array of placement partners including
Hospitals, Nursing Homes, Clinics etc. They are an integral
part of our training system and their invaluable feedbacks
on curriculum helps us improve our course structures as
per industry requirements.
You will, therefore, get thorough opportunities with career
counselling, grooming, interview skills, confidence building
and placement advice to help you make the right choices
and pick up right job role, and to help you succeed in the
placement process.
Healthcare students of Peerless Skill Academy have been
placed at different hospitals, diagnostic laboratories and
many other healthcare organizations.
Opportunity
To do Practical and On the Job Training with
Peerless Hospital
 At A Glance About Us
Peerless Skill Academy has been promoted as an Institution in
collaboration with Ramakrishna Mission to carry out skill
development activities through training and empowerment
to empower youth, women and underprivileged by way of
livelihood generation, self employment and entrepreneurship.

Peerless Skill Academy (PSA), an accredited training partner of

the National Skill Development Corporation (NSDC ) and
affiliated to fourteen Sector Skill Councils., PSA in collaboration
with RKM is a not-for-profit Institution, offering most of the
programs at subsidised and affordable fee.

The key element of PSA-RKM strategy is to create a skill

Our Collaborators
ecosystem around the centres for the courses being offered.
Objective is to engage industries, trade & commercial
enterprises, local entrepreneurs etc., with PSA-RKM initiatives so
that skilled resources can get absorbed and/or be integrated to
the supply chain system in the marketplace.

PSA provides unique learning platform for transforming a

student as a professional, inspired and guided by the philosophy
of service and care of Ramakrishna Mission, who help us run
the Academy, who are always ready to serve as a skilled
professional.

When ever think of skilling think of us

Our Spread

https://youtu.be/B1na-K80rI4

1, Chowringhee Square www.peerless-rkm-skills.org

Kolkata 700069 info@psarkm.org
 Eligibility
➢ Higher Secondary in any stream,Graduate
student is more preferable
➢ Minimum Age - 18 Years

Duration Hospital front desk Coordinater

➢ 6th months
➢ Includes online classes
➢ In addition there will be
supplemental digital home
assignments
Practical/ On Job Training
➢ practical at Peerless Hospital
➢ On Job Training available
Certification
➢ NSDC certificate
➢ Experience Certificate from
Peerless Hospital for practical
and On Job Training
Product FAQ
What are covered
➢ introduction to functions of hospital front desk
coordinator
➢ Consent, reporting & documentation
➢ Basic structure & function of the human body
➢ Medical terminolo
➢ Infection control & prevention
➢ Personal hygiene
➢ Professional behaviour at work settings
➢ Rights & responsibilities of patients
➢ Maintain conducive environment in emergent situations
➢ Hospital information system (HIS)
➢ Payment & billing
➢ Customer service excellence & patient satisfaction
➢ Safer & first aid
➢ Basic life support
➢ Professional workplace skills
➢ Biomedical waste management
➢ Basic computer knowledge
➢ Soft skills & communication

Career Options for students Job role and responsibility

Where ➢ Hospital front desk coordination and related functions
➢ Medical billing and payment handling
Diagnostic Centres ➢ Hospital information system (HIS) handling
➢ Customer service excellence & patient satisfaction
Hospitals
➢ report concerns/issues/challenges to higher authorities as per timelines
Nursing Homes ➢ Consent, Reporting & Documentation
➢ Handling situation in the event of medical and facility emergencies
Clinics
➢ direct patients/carer’s/visitors to concerned department or authorities
polyclinics ➢ report concerns/issues/challenges to higher authorities as per timelines
➢ resource management, advocacy as a Hospital Front Desk Coordinator
➢ Maintain professional & medico-legal conduct

Value proposition and differentiation

Ample Placement
Opportunities will be given ➢ Practicals and On Job Training held at Peerless Hospital
➢ Grooming students workshop
including grooming ➢ Workplace readiness - working in a team, how to behave in a professional
workspace
➢ Access to digital learning portal PSA gurucool
➢ Mix of theory lectures using PPTs and activities like quizzes, group discussions,
role plays, digital learning etc.
 Who should be targeted
Higher Secondary in any
stream,Graduate student is
more preferable
Talking Points || Dos and Don’ts
Students who want a career in
Opportunity to learn directly from Peerless Hospital
medicine, but could not clear
staff
medical entrance exam
There will be practical sessions peerless hospital
Ambitious meritorious HS or They will get an opportunity to learn and work in
graduate students the front desk of various department in the
hospital.
Differentiation & Value Tell them that during the course they will get an
Proposition opportunities to develop their typing and
communication skills
Do not mention class timings, because these are
➢ Practicals and On Job Training held variable
at Peerless Hospital Do not mention placement of previous batches, or
➢ Communication Lab - with where they are working
communicative English
Instead mention all the places where they may find
➢ Grooming Workshop - by way of
presentation skills, personal employment
grooming, interview skills, mock Do not promise that they will get jobs in peerless
interviews etc. hospitals, because it is unlikely
➢ Workplace readiness - working in a Tell them that a certificate from NSDC is valued
team, how to behave in a
throughout the country
professional workspace
➢ Opportunity to work in various
department in front desk within
hospital .
➢ Opportunity to work in association
Some key points not to miss
with hospital front desk Coordinator
and other hospital staff by assisting
➢ All practicals and subsequent On-Job
them Training will be held within Peerless Hospital
➢ Mix of theory lectures and activities wards
like quizzes, group discussions, role
plays, digital learning etc.
➢ Earn while you Learn opportunity in ➢ Experience Certificate given by Peerless
some cases Hospital for having worked in the Hospital as
➢ Extensive online and digital trainee
supplemental sessions

➢ Faculty teaching in classroom are staff of

Peerless Hospital
1, Chowringhee Square
www.peerless-rkm-skills.org
Kolkata 700069
info@psarkm.org
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