SITXHRM003- Lead and Manage people

Homework for Students

safety practices.

Student ID: _________________________

Student Name: ________hamayun qammar_________________

Student Sign: _________________________

Date: _________________________

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 1
 ABOUT THIS BOOKLET
This booklet has been designed for students undertaking face to face mode of study where
you are required to make sure you complete the questions as a part of formative
assessment during the learning process.

The questions that are included in this booklet are not a part of the formal assessments and
there is no marking system allocated for this booklet. This is just for your reference and self-
study purpose only.

Your assessor will check the booklet to ensure that you are ready for the formal
assessments.

This booklet might not be suitable for students taking other modes of study e.g., online or
work based.

Please read all the information given to you when you receive this assessment booklet. If
you do not understand any part of this booklet, please inform your assessor/trainer.
The assessment booklet contains:

Practice Task: This part contains the information to successfully complete the practice task.
ASTRAL SKILLS
In task, students INSTITUTE
will find OF AUSTRALIA
the following information:
ABN: 80 600 951 264RTO: 41322CRICOS:
 Task instructions.
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
 Questions Page No:

 Model answers for Trainer/Assessor

Information on resources required, where applicable

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 2
 Practice task for learners.
- You must ensure you answer the question satisfactorily as a part of formative
assessment.
- You must time yourself once you begin the task.
- In case you have written the incorrect answer for any question, please write it on
another sheet of paper and attach with the booklet before submitting to the
assessor.
- Read all the questions carefully and answer all questions.

1: What are ‘norms’?

Norms are a fundamental concept in the social sciences. They are most commonly
defined as rules or expectations that are socially enforced. Norms may be
prescriptive encouraging positive behavior.

2: Discuss the manager’s role in promoting healthy norms.

Managers can help to influence and promote positive approaches to health and
safety by leading by example, communicating effectively and engaging with staff,
encouraging a learning culture, promoting a “just, no-blame culture”, and tracking
and monitoring progress to fight complacency.

3: Success in management is often measured in terms of efficiency and effectiveness.

Explain the terms ‘efficiency’ and ‘effectiveness’.

Efficiency Effectivness

Efficiency is about doing things in Effectiveness is about doing the right task,
an optimal way, for example doing completing activities and achieving goals.
it the fastest or in the least
expensive way. It could be the
wrong thing, but it was done
optimally.

4: Management functions can be categorised as planning, organising, leading, staffing and

controllfing (monitoring). Define the staffing function, giving some examples to explain
your answer.
Staffing is the managerial function of recruitment, selection, training,
developing, promotion and compensation of personnel. Staffing may be

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 3
 defined as the process of hiring and developing the required personnel to fill in the
various positions in the organization.

Example
How they should behave in the workplace to achieve goals and stay true to these
values.

5: Define the function of controlling or monitoring and provide some examples to explain
your answer.

Monitor and control is a process of measuring performance and taking

corrective action to assure that the business is on track to meet its goals. In
looking to fulfill long-term goals, owners realize that there are more immediate
objectives that need to be met if the long-terms goals are to be fulfilled.
For example
if a sales manager makes a target to make the sales of 5 million in one
quarter with five salespersons working in his team, then he will give the target
of 1 million to every salesperson and will control


6: Describe a situation where the laissez-faire style is effective to use.

Since these group members are experts and have the knowledge and skills to work
ASTRALindependently,
SKILLS INSTITUTE OF AUSTRALIA
they are capable of accomplishing tasks with very little guidance.
ABN: 80 600 951 264RTO: 41322CRICOS:
This style is particularly effective in situations where group members are more
Level-6, Suite 6.01/138 Queen Street,
knowledgeable than the+000 12345 6789
group’s leader. info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 Release Date: September 2019
www.astralskillsinstitute.com
Page No:


7: Define the term ‘empowerment’.

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 4
 Empowerment means people having power and control over their own lives.
People get the support they need that is right for them. Empowerment means that
people are equal citizens.

8: What is a mission statement?

A mission statement is used by a company to explain, in simple and concise

terms, its purpose(s) for being. The statement is generally short, either a
single sentence or a short paragraph.

9: What are stakeholders? Give some examples to help explain your answer.

A stakeholder is a party that has an interest in a company and can either affect
or be affected by the business. The primary stakeholders in a typical corporation
are its investors, employees, customers, and suppliers.

For example
Investors. Investors are the owners of the Company. ...
Creditors. Creditors can be traditional banks or financial institutions who have to
lend money to the Company. ...
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
Employees. ...
ABN: 80 600 951 264RTO: 41322CRICOS:
Customers. ...
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Trade
Campbelltown, NSWUnions.
2560. ... +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Page No:
Government and Taxation Department. ...
Suppliers. ...
Community.

10: To be effective, goals need to be SMART. What does this stand for?

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 5
 Specific, Measurable, Achievable, Realistic, and Timely
Goal setting is a process of determining what the participant's goals are, working towards them
and assessing whether their goals are met. A prevalent process for setting goals uses the
SMART acronym, Specific, Measurable, Achievable, Realistic, and Timely.

11: What are KPIs? Explain.

KPI stands for key performance indicator, a quantifiable measure of

performance over time for a specific objective. KPIs provide targets for teams
to shoot for, milestones to gauge progress, and insights that help people
across the organization make better decisions. From finance and HR to
marketing and sales, key performance indicators help every area of the
business move forward at the strategic level.

12: What is groupthink and how can a manager prevent group think?

Groupthink is a phenomenon that occurs when the desire for group consensus

overrides people's common sense desire to present alternatives, critique a
position, or express an unpopular opinion. Here, the desire for group cohesion
effectively drives out good decision-making and problem solving.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

ABN: 80 600 951 264RTO: 41322CRICOS:
13: ListSuite
Level-6, five6.01/138
barriers to effective
Queen Street, communication.
+000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown,
 NSWDissatisfaction
2560. or Disinterest With One's
+000 12345 6789 Job. ...
www.astralskillsinstitute.com Release Date: September 2019
Page No:
 Inability to Listen to Others. ...
 Lack of Transparency & Trust. ...
 Communication Styles (when they differ) ...
 Conflicts in the Workplace. ...
 Cultural Differences & Language.

14: Discuss how KPIs can be used to monitor and assess your team’s performance and
progress towards the achievement of goals.

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 6
 Organizations use KPIs to help individuals at all levels focus their work towards
achieving a common goal. KPIs also help businesses understand whether they're
spending utilizing their time, and budget and talent on the right strategies, tasks
and tools in order to achieve its goals.

15: Apply Maslow’s hierarchy of needs to the work environment by providing two
examples of how the organisation can meet needs at each level of the hierarchy.

Maslow’s Hierarchy of Needs is a motivational theory in

psychology. This hierarchy, also referred to as Maslow’s theory
of motivation includes five levels of human needs. Within each
level are specific needs that allow for an individual to feel
fulfilled. The hierarchy is often depicted as a pyramid to
represent the need to fulfill the lower levels before an
individual can move up to the next level. Without fulfillment on
the level below, a person can’t progress because they will lack
the motivation to do so.

ASTRAL SKILLS INSTITUTE OF AUSTRALIA

16: Explain one principle of job design that could be applied to make routine, practical
ABN: 80 600 951 264RTO: 41322CRICOS:
work more rewarding.
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Pageacceptance
People usually aspire to have jobs that contribute to self-respect, particularly through No:
and recognition by fellow workers and their supervisors. Jobs need to encourage sound working
relationships between individuals, provide clearly defined areas of responsibility and where
possible, support teamworking. This can reduce an individual's feeling of isolation, which may
result in negative feelings about work and the workplace.

Copyright: Instructions in this tool have been developed by NTA and Astral Institute for sole purpose of use by Astral
Institute. Any part of these assessment instructions cannot be reproduced in full or part for without approval of Astral
Institute and NTA which holds authorship rights.

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 7
ASTRAL SKILLS INSTITUTE OF AUSTRALIA
ABN: 80 600 951 264RTO: 41322CRICOS:
Level-6, Suite 6.01/138 Queen Street, +000 12345 6789 info@asia.edu.au Version 1.0
Campbelltown, NSW 2560. +000 12345 6789 www.astralskillsinstitute.com Release Date: September 2019
Page No:

THE EARLY CHILDHOOD LEARNING COMPANY PTY. LTD. T/A ASTRAL SKILLS INSTITUTE OF
ABN: 80 600 951 264 AUSTRALIA
RTO: 41322 CRICOS: 03858C
Version 2.1
Level-6, Suite 6.01/138 Queen Street, info@asia.edu.au Release Date: Dec 2020
(02) 4608 9972
Campbelltown, NSW 2560 www.asia.edu.au Page No: 8