Health Regulation: Service Catalogue

HEALTH REGULATION
SERVICE CATALOGUE
HEALTH
KEY ICONS REGULATION
GENERAL ICONS TIMING SECTOR
LOCATION TIMINGS
The Sector oversees the healthcare
E-MAIL facilities and professionals in Dubai,
including free zones.awith services offered
TELEPHONE for:
1. Developing health related regulatory

standards, policies and legislations
2. Issuing licensure of healthcare facilities as
well as healthcare professionals
FOR WHOM? INFORMATION PAYMENT METHOD
RECEIVED BY 3. Supervising and inspecting healthcare
professionals and facilities in addition to
DELEGATED managing patient’s complaints
HEALTHCARE WEBSITE ONLINE 1
FACILITY 4. Governing the provision of health tourism
CREDIT CARD
REPRESENTATIVE services in Dubai
SERVICE CENTRE
HEALTHCARE 5. Governance and management of health
PROFESSIONALS informatics
CALL CENTRE
MEN
Contacts
WOMEN
26th floor,
Festival Office Tower
PEOPLE OF Dubai Festival City.,Dubai, UAE
DETERMINATION
regulation@dha.gov.ae
800342
Sun - Thu
7:30am - 2:30pm
Disclaimer: All data provided in this manual are for the purpose of information only; it is valid as of
the latest date of update. Dubai Health Authority has the right to make any modification, revocation
or addition to the mentioned in this guide, including, for example, waiting times, official working hours, 24h online Sheryan portal
financial fees and expenses at the hospitals and service centres mentioned in the manual are subject to
change according to health status, events and official holidays. For more information, please call 800324.
First Issue 2019

CUSTOMER JOURNEY CUSTOMER JOURNEY
FACILITY LICENSING PROFESSIONAL LICENSING
Apply for the Service
Create/Access and Complete Required Create/Access Apply for the Service and
Accessing Information Sheryan Account Payment Accessing Information Sheryan Account Complete Required Payment
1 2 3 1 2 3
Gathering of information Facility services page Application form Gathering of Information Professional services page Application form
Fill, submit and pay as per Fill, submit and pay as per
service requirements. service requirements.
2 3
Receive DHA Review Book for Inspection

Comment (If Applicable) Receive Service Receive DHA Review Receive Service
(If Applicable) and Pay the Required Fees Outcome Comment (If Applicable) Outcome
4 5 6 4 5
“My Applications” page Complete inspection Receive License/Certificate “My Applications” page Receive License/Certificate
Resubmit application
visit procedures License/certificate can be Resubmit application according license card will be sent by
according to found in the account. to DHA comments. courier and soft copy
DHA comments. (license/certificate) can be
found in the account.
CUSTOMER JOURNEY
FILE A MEDICAL COMPLAINT
Updated with Medical Appeal The Received
Access Information Complete Complaint Form Liability Committee Outcome Outcome
1 2 3 4
Gathering information Submit a complaints MLC outcome Apply for an appeal
The customer access the Access the CRM- medical complaints Receive the Committee outcome Provide additional documents that
website or call 800DHA to portal and attached the required Upon receiving the result, supports the appeal to the case.
acquire needed information document. Later, the complainant shall complainant and professional/
about the services provided. receive an email notification if the facility will be given 30 day to appeal.
complaint fulfils the criteria of DHA
4 medical complains and can be accepted. 5
Recieve The Result of

The Higher Committee for Receive The Medical Appeal The Received Receive The Final
Medical Liability Practice Committee Fine Decision Outcome (If Applicable) Outcome
5 6 7 8
The Higher committee for MPC outcome Apply for an appeal Appeal Committee outcome
medical liability outcome Receive the Medical Practice Committee Provide additional documents The complainant will receive
provide additional supporting outcome, Upon receiving the result, that supports the appeal the committee outcome which
documents to appeal committee to professional/facility will be given to the case. is final.
reconsider, which based on that they 30 day to appeal.
receive the higher appeal
committee outcome.
CUSTOMER JOURNEY CUSTOMER JOURNEY
PURCHASE PRODUCTS HAPPINESS CENTER VISIT
Apply for Purchase Products
(Controlled and Semi-controlled
Access information Medications Registers) Accessing Information Reach the Centre Inquire at the Reception
1 2 1 2 3
Gathering of information Apply for service Gathering of Information Park the car Speak to the receptionist
Submit an application and
pay required fees.
6 7
Inquire at the Assigned Obtain the Required

Receive Service Outcome Wait to be Called Counter Information/Guidance
3 4 5 6
Receive confirmation Take a token Discuss with the counter Complete the feedback
Confirmation is received and registers staff survery
must be collected from centre.
INDEX FOR
SERVICES
PROFESSIONAL LICENSING SERVICES MEDICAL COMPLAINTS
Activate Professional Licence File a Medical Complaint
Add/Upgrade Professional License
Add/Upgrade Professional Registration FACILITY FAQ
Appeal Violations
Cancel Professional Licence
Get Registered INTERCONNECTED SERVICES
Issue Sick Leave Certificate
License Card Replacement
Payment of Fines
Raise License Cancellation Issues
Renew/Restore Professional Registration
Renew Professional Licence
Request Good Standing Certificate
Schedule Oral Assessment
Self Assessment Tool
Update CPD Points
FACILITIES LICENSING SERVICES

Activate Facility Licence
Add Facility to Group
Amend Facility Licence
Appeal Violations
Cancel Facility Licence
Change Facility Name
Change Facility Ownership
Change Medical Director
New Facility Licence
Payment of Fines
Purchase Products (Controlled and Semi-controlled Medications Registers)
Purchase Sick Leave Certificates
Renew Facility Licence
Request for Temporary Permit
Temporary Facility Closure
PROFESSIONAL
LICENSING
SERVICES
Professional Licensing Services Professional Licensing Services
Activate Professional
Licence
This service allows Healthcare Facilities to
activate full-time, part-time, or trainee licenses Service Delivery Channels
for healthcare professionals with active
• SMS and/or email notification(s)
For Whom? registration. A Healthcare Professional can
• Application status on the dashboard
practice once the license is issued.
• Additional information and follow up can be
Delegated
obtained through:
Healthcare Ǥ Service centre
Facility Preparation Steps Ǥ Call centre
Representatives
• Healthcare Facility license should be Active
and should have the healthcare professional
related specialty
• Healthcare Professional are required to have
a valid registration
• Valid medical fitness report for professionals
who are 65 years or older
• Valid medical malpractice insurance covering
the healthcare professional Service Charges
12 • Pay outstanding fines (if applicable) 13
24/7 online on Sheryan portal Nurse/Allied/Tcam
Documents Required Service Limitations
1000AED
No documents are required full time license fee
unless: • Facility license status must be Active and
• The passport copy in the has the healthcare professional related 4000AED
system is expired, then service part time license fee
a valid copy must be
uploaded • Professional’s selected registration must be
• Activating a part-time Active 200AED
license of a surgeon on • Professional Part-time permission matrix convert from part time to full time fee
a Day Surgical Center should be met (validity remains the same)
or Hospital, then a Last • Facility must have Approved Practice Setting
two years Logbook must
be uploaded (providing as an add-on in order to activate Physician/Dentist
a trainee license
this surgeon have been
licensed in an outpatient • Full-time facility must grant the professional 3000AED
facility for more than 2 full time license fee
a part-time approval in order for the part-
years) time facility to activate the professional’s
• The professional was 65 license 4000AED
years old or older, then part time license fee
a valid medical fitness • Facility must have a full-time supervisor
report must be linked to in order to activate trainee licenses or
the application (Applies supervised titles 200AED
for full time license only) • Professional must not have unpaid convert from part time to full time fee
outstanding fines (validity remains the same)
Delivery Time

Instant Payment Methods
Add/Upgrade Add/Upgrade
Professional License Professional Registration
This service allows healthcare facilities to This service allows Healthcare Professionals
update the licenses of their Healthcare to upgrade their registration title into a higher
Professionals who upgraded their titles or title or add new positions.
For Whom? added new positions on their registrations. For Whom?
Completing this service does not affect the
Delegated license expiry date. Healthcare Preparation Steps
Healthcare Professionals
Facility • Submit required documents to the Primary
Representatives Preparation Steps Source Verification (PSV) Agency and
receive verification result
• Valid medical malpractice insurance covering • Pass any required Computer Based Testing
the healthcare professional (CBT) assessments
• Pay outstanding fines (if applicable)
Service Limitations
Service Limitations
• Registration must be active
• Selected professional must have an • Professional must not be revoked or
14 active licence blacklisted 15
• Selected professional must not be a trainee • Professional must not have a none
(trainee licence must be cancelled first then completed CPD action against their
24/7 online on Sheryan portal 24/7 online on Sheryan portal
the updated position can be activated ) registration/license
• Professional must not have unpaid • Professional must not have unpaid
outstanding fines Documents Required
outstanding fines
Documents Required • Verification result
of qualification(s)/
No documents are required experience(s)/
unless: Service Delivery Channels registration(s) related Service Delivery Channels
• The passport copy in the to the position as per
system is expired, then • SMS and/or email notification(s) PQR requirements. CBT • SMS and/or email notification(s)
• Application status on the dashboard assessment result • Application status on the dashboard
• Additional information and follow up can be (if required) • Additional information and follow up can be
uploaded obtained through: obtained through:
• Emirates ID details have • Valid passport copy (if not
Ǥ Service centre previously updated on the Ǥ Service centre
not been updated in Ǥ Call centre Ǥ Call centre
system)
the system previously, • DHA Good Standing
then the details must be Certificate (Valid and not
updated and a copy of the older than six months at
card must be uploaded the time of application)
Service Charges • Last two years Logbook Service Charges
for surgical specialties
Delivery Time
Instant 200AED 200AED
Delivery Time
Payment Methods 5 working days Payment Methods
Appeal Violations Cancel Professional

This service allows healthcare facilities and
Licence
healthcare professionals to appeal for This service allows healthcare facilities to
violations within 30 days of violation issue date. cancel their Healthcare Professional’s licenses.
For Whom? For Whom? Preparation Steps

Service Limitations
• In case the professional to be cancelled is
Delegated • Appeal must be submitted within 30 days of Delegated the medical director of the facility, a new
Healthcare violation issue date Healthcare medical director must be assigned prior to
Facility • Appeal outcomes are final and a violation Facility completing this service.
Representatives can only be appealed once Representatives • In case the professional to be cancelled
has an active appeal, the appeal must be
Healthcare
cancelled first and fines must be paid prior
professionals to completing this service.
Service Delivery Channels • In case the professional to be cancelled
• SMS and/or email notification(s) is under investigation ,the investigation
• Application status on the dashboard outcome must be issued prior to completing
• Additional information and follow up can be this service.
obtained through: • In case the professional to be cancelled has
Ǥ Service centre an unpaid outstanding fines ,the payment
16 17
Ǥ Call centre must be paid prior to completing this service.

Service Limitations
• Selected professional must not have an
active appeal
Delivery Time Documents Required
• Selected professional must not be the
30 working days No required documents medical director
• Selected professional must not be under
investigation
• Professional must not have unpaid
Delivery Time
outstanding fines
Instant
Service Delivery Channels

obtained through:
Ǥ Service centre
Ǥ Call centre
Service Charges Service Charges
These services are free of charge These services are free of charge
Get Registered Issue Sick Leave Certificate

This service allows applicants to obtain a DHA This service allows licensed Healthcare
registration. The registration is considered Professionals and healthcare facilities to issue
a confirmation that the professional fulfills sick leave certificates for patient based on
the requirements for the applied position DHA Issuance of Sick Leave Certificate Policy.
(Category, title and specialty) and allows
For Whom? the professional to become part of Dubai For Whom?
Medical Registry. It is valid for one year where
Healthcare a healthcare facility should activate it into a Healthcare Service Limitations
Professionals license in order to start practicing. Professionals • Professional licence must be an active full
time or part time licence
• Facility licence status must be Active
Preparation Steps • Professional must be a physician or a
dentists (general practitioner, general
• Submit required documents to the Primary dentist, specialist or consultant)
Source Verification (PSV) Agency and • Professional valid Emirates ID must not
receive verification result match the patient’s emirates ID
• Pass any required Computer Based Testing
(CBT) assessment
18 19
Service Limitations • SMS and/or email notification(s)
24/7 online on Sheryan portal • Professional must pass the related 24/7 online on Sheryan portal • Additional information and follow up can be
assessment within 3 attempts across the obtained through:
Authorities Ǥ Service centre
Documents Required
• Professional must not be blacklisted Ǥ Call centre
• Recent passport size • Professional must first received the PSV Documents Required
photograph result for submitted documents • Supporting Diagnosis
• Valid passport copy Documents
• Verification result • Sick leaves are issued
of qualification(s)/
experience(s)/ Service Delivery Channels
registration(s) related
to the position as per • SMS and/or email notification(s)
Delivery Time
PQR requirments. CBT • Application status on the dashboard
• Additional information and follow up can be Instant
assessment result
(if required) obtained through:
• Last two years Logbook Ǥ Service centre
for surgical specialties Ǥ Call centre
• Good Standing Certificate
(GSC) (Valid and not older
than six months at the Service Charges
time of application) Service Charges
Delivery Time
200AED
These services are free of charge
5 working day Payment Methods
License Card Replacement Payment of Fines

This service allows healthcare professional This service allows healthcare facilities and
with an active licence to request a re-print of healthcare professionals to pay for single or
their professional licence card in the case it multiple fines that have been issued against
is lost, damaged or if they have updated their their licenses.
personal details. In addition to requesting payment in
For Whom? For Whom? instalments if the fine value exceeded
20,000AED for healthcare facility and
Healthcare Delegated 5,000AED for professionals (excluding
Professionals Service Limitations Healthcare knowledge and innovation fees).
• Professional must have an active licence Facility
Representatives
Healthcare Service Limitations
Service Delivery Channels professionals • Only fines can be requested to be placed
• SMS and/or email notification(s) under instalments
• Application status on the dashboard • Minimum amount applies for professionals/
• Additional information and follow up can be facilities for instalment request
obtained through: • Instalment duration cannot exceed 1 year
Ǥ Service centre
20 Ǥ Call centre 21
obtained through:
Documents Required Documents Required Ǥ Service centre
No documents are required In case of request for Ǥ Call centre
unless: instalments:
• The passport copy in the • Proof of inability of
system is expired, then payment
uploaded
• The professional wanted
to change the personal Delivery Time
picture in the license • Instant
card, then a new updated • 4 working days for
picture must be uploaded installments
Delivery Time
Service Charges
Instant
Service Charges
50AED
Payment Methods
Professional Licensing Services
Raise License Cancellation

Issues
This service allows Healthcare Professionals to
report facilities under which they are licensed
in case the facility refuses to cancel their
For Whom? license.
Healthcare
Professionals Service Delivery Channels
obtained through:
Ǥ Service centre
Ǥ Call centre
22
24/7 online on Sheryan portal
Documents Required
• Supporting documents
(e.g. New employment
visa under new
registered healthcare
facility, confirmation
of employment Visa or
labor card cancellation,
Temporary permission to
work in another healthcare
facility from Ministry
Human Resources and
Emiratization)
Delivery Time
1 working day Service Charges
Renew/Restore Professional
Registration
This service allows Healthcare Professionals
to renew/restore their registration for
an additional year. Maintaining an active
Preparation Steps
For Whom? registration secures the approved position In case of Restore Full Registration:
without the need for re-assessment (providing • Required documents (experience, valid
Healthcare there is no discontinuity in practice), in license) must be submitted on the Primary
Professionals addition to of remaining listed in Dubai Medical Source Verification (PSV) agency website
Registry. The Registration can be renewed and receive verification result
within three (3) months of its expiry date or • Pay outstanding fines (if applicable)
within three (3) months post the cancellation
of the professional license.
There are different types of renewal Service Limitations

depending on the healthcare • Registration must not be expired
professional preference: • Professional must not be revoked or
• Renew as provisional registration: blacklisted
This service is designed for healthcare • Professional must not have unpaid
professionals who do not plan to practice outstanding fines
24 25
in Dubai for the time-being but would like
to maintain their approved registration
24/7 online on Sheryan portal position. Service Delivery Channels
• Renew/restore full registration: • SMS and/or email notification(s)
This service is designed for healthcare • Application status on the dashboard
professionals planning to practice in Dubai • Additional information and follow up can
Documents Required
by keeping their registration records be obtained through:
• Supporting documents
(e.g. New employment updated with recent qualification(s), Ǥ Service centre
visa under new experience(s) and other required documents Ǥ Call centre
registered healthcare (Renew full registration is for Healthcare
facility, confirmation professionals with no gap in practice ,
of employment Visa or Restore full registration is for Healthcare
labor card cancellation, professionals with gap in practice for more
Temporary permission to than two years)
work in another healthcare
facility from Ministry
Human Resources and
Emiratization)
Delivery Time Service Charges

• Instant Service Charges
• 5 working days for 200AED
restoring the registration
Payment Methods
Renew Professional
Licence
This service allows healthcare facilities to
renew their full-time or part-time professionals’ Service Delivery Channels
licenses within 3 months of the license expiry
For Whom? date. The validity of the license is 1 year from • SMS and/or email notification(s)
expiry date. • Application status on the dashboard
Delegated • Additional information and follow up can
Healthcare be obtained through:
Ǥ Service centre
Facility Preparation Steps Ǥ Call centre
Representatives
• Valid medical fitness report for professionals
who are 65 years or older
• Valid medical malpractice insurance covering
the healthcare professional
Service Limitations
26 27
• Professional License can be renewed
90 days prior to expiry date
24/7 online on Sheryan portal • Professional must not be blacklisted/
revoked
• Professional’s full-time license cannot not be
Documents Required renewed if the license has been expired for
• No documents are more than 6 months Service Charges
required unless: • Professional’s License cannot not be
• The passport copy in the renewed if the professional requires Nurse/Allied/Tcam
system is expired, then supervision and the Full-time supervisor is
not available in the facility 1000AED
uploaded full time license fee
• Emirates ID details have • Professional’s trainee license cannot be
not been updated in renewed if their training period is complete
the system previously, • Professional’s part-time license cannot 4000AED
then the details must be be renew if the full-time facility no longer part time license fee
updated and a copy of the grants a part-time approval for the
card must be uploaded professional
• The professional was 65 • Professional must not have unpaid Physician/Dentist
years old or older, then outstanding fines
a valid medical fitness 3000AED
report must be linked to full time license fee
the application (Applies
for full time license only) 4000AED
part time license fee
Delivery Time
Instant
Payment Methods
Request Good Standing Schedule Oral Assessment

Certificate This service allows Healthcare Professionals
going through registration service to schedule
This service allows current or previously oral assessments (normal or urgent) which are
licensed DHA Healthcare Professionals to conducted in Dubai. The access to this service
request for Good Standing Certificates. is only enabled following the completion of
For Whom? The certificate can be retrieved from the For Whom? DHA review of the services ‘Get Registered’ or
application located in the professional account ‘Add/Upgrade Professional Registration’ and if
Healthcare under closed applications section. Healthcare oral assessment is required. When mandated,
Professionals Professionals oral assessments are required to complete the
registration process.
Preparation Steps
Preparation Steps
• Obtain a conditional approval following DHA
Service Limitations review of the services “Get Registered” or
“Add/Upgrade Professional Registration”
• Professionals must have an active DHA
license for more than 3 months
• Professionals who are currently revoked/
28 suspended, or have been revoked/ Service Limitations 29
suspended, under investigation or received • Professional must be present in person in
other decisions (e.g. reassessment ,violation Dubai on the day of the assessment
warning or undertaking letter) in the past • Professional must not be suspended,
two years, a Certificate of Current Status will revoked or blacklisted
be issued instead of GSC
Documents Required • Professional must not have unpaid Delivery Time
• Valid passport copy (if not outstanding fines 5 working days (from exam
previously updated on the date to obtaining the result) Service Delivery Channels
system)
• End of service letter (for • SMS and/or email notification(s)
Government healthcare Service Delivery Channels • Application status on the dashboard
professionals) • Additional information and follow up can be
• SMS and/or email notification(s) obtained through:
• Application status on the dashboard Ǥ Service centre
• Additional information and follow up can be Ǥ Call centre
Delivery Time obtained through:
Ǥ Service centre
1 working day
Ǥ Call centre Service Charges
2000AED 500AED
Urgent fees for Physician and Dentists
Service Charges for any category 250AED
for Allied, Nurses and
500AED TCAM

Payment Methods Payment Methods
Self Assessment Tool Update CPD Points

This service allows applicants to verify whether
they meet the Unified Healthcare Professional This service allows Healthcare Professionals to
Qualification Requirments (PQR) to work in a view, manage and update CPD points related
DHA licensed healthcare facility. to their respective categories which is required
to maintain their licenses. If the applicant
overachieves their CPD targets for the year,
Service Limitations
For Whom? For Whom? they are eligible to carry forward 10 CPD
• Professional must pass the related points to the following year.
Healthcare assessment within 3 attempts across the Healthcare
Professionals Authorities Professionals If the applicant underachieves their CPD
• Professional must not be blacklisted targets for the year, then the CPD points must
be made up in the following year.
Service Limitations
• Additional information and follow up can be • CPD provider must not be blacklisted
obtained through: • Professional’s account must not be
Ǥ Service centre blacklisted, revoked
Ǥ Call centre
30 31
Documents Required Service Delivery Channels
For instant/automated review, no documents • SMS and/or email notification(s)
24/7 online on Sheryan portal are required. 24/7 online on Sheryan portal
If you submit an application for DHA review , the • Application status on the dashboard
following documents are required: • Additional information and follow up can be
Delivery Time • Recent passport size photograph obtained through:
• Instant • Valid passport copy Documents Required Ǥ Service centre
• 10 working days for • Educational qualification(s) • Fill and submit online Ǥ Call centre
manual review • Experience certificate(s) application
• Licesne(s) /registration(s) • CPD Points are added to
• Good Standing Certificate(s) (GSC) (Valid the professional’s account
and not older than six months at the time of
application)
• Last two years Logbook for surgical
specialties Delivery Time
Instant
Service Charges
FREE
for the automated Self-Assessment Tool
200AED
Submitting an application for DHA review post Service Charges
the automated assessment
Payment Methods
FACILITIES
LICENSING
SERVICES
Facility Licensing Services Facility Licensing Services
Activate Facility Licence Add Facility to Group

This service allows healthcare facilities to This service allows healthcare facilities with
activate their previously issued inactive licence
in order to start operating. active/inactive licences to create a facility
group and add a facility to a group providing
they have the same ownership.
Preparation Steps
For Whom? For Whom?
• Adding and activating licences of
Delegated professionals under the facility Delegated Service Delivery Channels
Healthcare Healthcare • SMS and/or email notification(s)
Facility Facility • Application status on the dashboard
Representatives Service Limitations Representatives • Additional information and follow up can be
• Facility needs to have a valid inactive facility obtained through:
licence to be able to apply for this service Ǥ Service centre
Ǥ Call centre

34 obtained through: 35
Ǥ Service centre
24/7 online on Sheryan portal Ǥ Call centre
Service Charges
Documents Required Category 3 Category 1
• Select a Medical Polyclinic, Dental Clinic, Hospitals Documents Required
Director from activated GP Clinic, School Clinic & • Evidence of shared
professionals and provide Others: ownership for facilities
a NOC from the Medical Category 2
Director on appointment 2000AED Day Surgical Centres,
inside the group
Final Approval
• Accreditation certificate ICF Centres, Convalescence
copy (if required) Licence Fees
• Hiring required 4000AED
18000AED Final Approval Delivery Time
professionals
• Valid trade licence Polyclinic with 3 Specialties 3 working days
Licence Fees
12000AED
Polyclinic with 2 Specialities 40000AED
Above 100 beds
Delivery Time 6000AED
1 working day
Specialty clinic 30000AED
50 to 100 beds
7500AED
Pharmacy 20000AED
5000AED Others Service Charges
School Clinic /GP /Others

Payment Methods
Amend Facility Licence Appeal Violations

This service allows healthcare facilities to This service allows healthcare facilities and
request for amending their active and/or healthcare Professionals to appeal for certain
inactive healthcare facility licences. Possible violations within 30 days of violation issue
amendments are: date.
• Add/Remove speciality
For Whom? • Change category For Whom?
• Change location
Delegated • Expand facility location Delegated Service Limitations
Healthcare • Change bed capacity Healthcare • Appeal must be submitted within 30 days of
Facility • Add/Remove add-ons Facility violation issue date
Representatives • Request renovation Representatives • Appeal outcomes are final and a violation
• Change facility layout can only be appealed once.
Healthcare
professionals
Preparation Steps Service Delivery Channels
• Applying for the changes in the respective • SMS and/or email notification(s)
trade licensing authority for applicable • Application status on the dashboard
changes before requesting for the service • Additional information and follow up can be
is optional obtained through:
36 37
Ǥ Service centre
Ǥ Call centre
24/7 online on Sheryan portal Service Limitations 24/7 online on Sheryan portal
• Facility licence is expired, cancelled,

Documents Required suspended, revoked or on hold.
Depending on the amendment Documents Required
type one or multiple of the • Supporting documents of
below documents may be the appeal
required: Service Delivery Channels
• Accreditation certificate copy • SMS and/or email notification(s)
• FANR licence copy
• Commercial property use • Application status on the dashboard Delivery Time
NOC • Additional information and follow up can be 30 working days
• Floor plan obtained through:
• Mobile unit plan Ǥ Service centre
• Upload approved practice Ǥ Call centre
setting form
• Approved practice setting
attachments Service Charges
• Signed undertaking letter
• Updated trade licence
Fee Applicable
click here
Delivery Time For Remove Specialty : no payment
Service Charges
15 working days
Payment Methods
Cancel Facility Licence Change Facility Name

This service allows healthcare facilities This service allows healthcare facilities with
to request for licence cancellations. After active or inactive healthcare facility licences
cancellation of the healthcare facility licence, to change or edit the names which should
the facility will no longer be allowed to provide be compliant with Dubai Health Authority
patient services. regulations.
For Whom? For Whom?
Delegated Delegated
Healthcare
Preparation Steps Healthcare Service Limitations
Facility • Pay all professional and facility related Facility • Facility licence is expired, cancelled,
Representatives fines - if any Representatives suspended, revoked or on hold
• Withdraw any open appeals - if any • New facility name should be compliant with
Dubai Health Authority regulations
Service Limitations
• Active investigation
• Open inspections • SMS and/or email notification(s)
38 • Additional information and follow up can be 39
obtained through:
Service Delivery Channels Ǥ Service centre
24/7 online on Sheryan portal • SMS and/or email notification(s) 24/7 online on Sheryan portal Ǥ Call centre
obtained through:
Documents Required Ǥ Service centre Documents Required
• Undertaking letter Ǥ Call centre • Updated trade licence
after initial approval
Delivery Time
5 working days Delivery Time
1 working days
Service Charges
Service Charges
1000AED
Payment Methods
Change Facility Change Medical Director

Ownership This service allows healthcare facilities to
request changing their Medical Director.
This service allows healthcare facilities to (A new Medical Director from the facility’s
request changes of owners, partners and local professionals should be appointed as the new
service agents. Medical Director).
For Whom? For Whom?
Delegated Service Limitations Delegated
Healthcare Healthcare Preparation Steps
Facility • Facility licence is expired, cancelled, Facility • The new Medical Director should have given
Representatives suspended, revoked or on hold. Representatives his consent to be appointed as a Medical
Director (NOC to be signed by the new
medical director)
• Application status on the dashboard Service Limitations
• Additional information and follow up can be • Facility licence must be active
obtained through: • Selected professional must not be the
Ǥ Service centre medical director of another facility outside
40 41
Ǥ Call centre the current facility group
• Selected professional must meet the
24/7 online on Sheryan portal 24/7 online on Sheryan portal healthcare facility medical director
requirements
• Selected professional must have an active
licence
Documents Required Delivery Time • Selected professional must be a full time
• Undertaking letter Instant professional of the facility or a facility inside
• Updated trade licence the same Group
after initial approval

Delivery Time
1 working days • Application status on the dashboard
obtained through:
Service Charges Ǥ Service centre
Ǥ Call centre
Depending on the Facility Category
License fees/12 months = Service Charges

Amount*Number of months
until license Expiry 1000AED

New Facility Licence Payment of Fines

This service allows individuals and holding This service allows healthcare facilities and
companies to request for a new healthcare healthcare professionals to pay for single or
facility licence in the emirate of Dubai under multiple fines that have been issued against
the jurisdiction of Dubai Health Authority. their licences. In addition to requesting
The licence must be later an activate facility payment in instalments if the value of the fines
For Whom? licence in order to start operating. For Whom? exceeds 20,000AED for healthcare facility
and 5,000AED for professionals (excluding
Delegated Delegated knowledge and innovation fees).
Healthcare Healthcare
Facility Preparation Steps Facility
Representatives • Obtaining a trade licence before applying to Representatives Service Limitations
this service is optional
Healthcare • Only fines can be requested to be placed
professionals under instalments
• Minimum amount applies for professionals/
Service Limitations facilities for instalment request
• Applicant needs to have consent from the • Instalment duration cannot exceed 1 year
facility owners to apply for the service
42 Service Delivery Channels 43

Service Delivery Channels • SMS and/or email notification(s)
24/7 online on Sheryan portal • SMS and/or email notification(s) 24/7 online on Sheryan portal • Application status on the dashboard
• Application status on the dashboard • Additional information and follow up can be
• Additional information and follow up can be obtained through:
obtained through: Ǥ Service centre
Documents Required Ǥ Service centre Documents Required Ǥ Call centre
• Commercial property use Ǥ Call centre • Proof of inability of
NOC in case the chosen payment
location is classified as
residential
• Floor plan from
engineering/design Delivery Time
company • Instant
• Signed undertaking letter Service Charges • 4 working days for
from owner or power of instalments
attorney Category 1
• Trade licence (if available) Hospitals
Category 3 Category 2
1000AED 2000AED
Delivery Time Polyclinic, Dental Clinic, Day Surgical Centres/IVF
1-10 working days GP Clinic, School Clinic & Centres/Convalescence Service Charges
Others
Payment Methods
Purchase Products Purchase Sick Leave

(Controlled and Certificates
Semi-controlled This service allows licensed healthcare facilities
Medications Registers) to purchase sick leave certificates (If a facility
has multiple branches, sick leave needs to be
For Whom? This service enables health and pharmaceutical For Whom? purchased for each branch).
facilities, which are licensed under the Dubai
Delegated Health Authority to request the registers Delegated
Healthcare for controlled and semi-controlled drugs , Healthcare Service Limitations
Facility the service request & payment are electronic Facility
Representatives services , the approval is issued by the drug Representatives • Facility licence status must be active
control section within 3 working days from the • Facility category must be eligible to access
date of submitting the request. this service
• Facility must have an active licensed
physician or dentist
Service Limitations
• for the facilities which are not dealing with Service Delivery Channels
the control & semi control drugs
44 45
Service Delivery Channels obtained through:
• SMS and/or email notification(s) Ǥ Service centre
Obtain the registers: • Application status on the dashboard Ǥ Call centre
Customer happiness center • Additional information and follow up can be
Sun - Thu obtained through: Delivery Time
7:30am - 2:30pm Ǥ Service centre Instant
Ǥ Call centre
Delivery Time
3 working days
Service Charges
Service Charges
320AED
for each register 70AED
Renew Facility Licence Request for Temporary

Permit
renew their active or inactive licences. Renewal
is available within 90 days before the expiry of This service allows healthcare facilities with
the licence. active licences to request for temporary
permits such as advertising, mobile unit
For Whom? For Whom? campaigns and fixed temporary locations.
Delegated Preparation Steps Delegated

Healthcare • Obtaining a renewed trade licence Healthcare Service Limitations
Facility Facility
Representatives Representatives • Only facilities with active licences can apply
for this service
Service Limitations
• Facility license has been expired for more
than 6 months Service Delivery Channels
• The facility license is cancelled or revoked
• Application Status on the dashboard
Service Delivery Channels obtained through:
46 47
Ǥ Service centre
Ǥ Call centre
24/7 online on Sheryan portal • Additional information and follow up can be 24/7 online on Sheryan portal
obtained through:
Ǥ Service centre
Ǥ Call centre
Documents Required Documents Required
• Active facility Licence • Advertisement content
renewal: • Additional supporting
Ǥ Accreditation certificate
Service Charges
evidence
copy Category 3 Category 1 • Landlord/concerned
Ǥ Trade licence Polyclinic, Dental Clinic, Hospitals authority NOC letter
GP Clinic, School Clinic &
• Inactive facility license Others Category 2
Ǥ No required documents Day Surgical Centres /IVF
18000AED Centres/Convalescence Delivery Time
Polyclinic 3 Specialties
12000AED 40000AED 3 working days
Delivery Time Above 100 beds
Polyclinic 2 Specialties
1 working days
7500AED 30000AED
50 to 100 beds
Pharmacy
5000AED 20000AED
Others
School clinic\ Service Charges
General Physician\Other
Payment Methods
Facility Licensing Services
Temporary Facility
Closure
request temporary closure of the entire facility
or of certain facility specialties. (minimum of
For Whom? 1 day and maximum of 6 months).
Delegated
Healthcare Service Limitations
Facility
Representatives • Facility license must be active

obtained through:
Ǥ Service centre
48 Ǥ Call centre
Documents Required
• Online Application Form
• Supporting evidence
Delivery Time
3 working days
Service Charges
MEDICAL
COMPLAINTS
Medical Complaints
File a Medical Complaint

This service allows patients and their caregiver
to apply for medical complaints against
healthcare professionals and/or facilities
through the following link click here.
For Whom?
UAE Nationals Service Limitations
Residents • A complaint exceeding 3 years from the date
of the event cannot be filed.
Expats
Visitors
obtained through:
Ǥ Service centre
52 Ǥ Call centre
Documents Required
• Emirate ID for National
and resident in UAE
• Medical report, lab and
X-ray (if available )
Delivery Time
1-6 months
Service Charges
FACILITY FAQ
FACILITY FAQ
New Healthcare Facility License Renew Facility License
• What are the areas under the jurisdiction of the DHA? • When applying to renew the facility license, what should be the validity of the DED license?
• When opting to open a new healthcare facility, what are
the ownership guidelines?
• Can the owner of the facility attain the designation of the Medical Director of the facility?
• What is meant by the engineering layout? • Can the request for a facility temporary closure be extended beyond 6 months?
• What is meant by Feasibility study/Proposal letter? • Is it mandatory to maintain the validity (renew) the facility and professionals licenses during the
• What is meant by the Affection Plan (D.M map)? temporary closure period of the facility?
• What should be done to obtain a Trade Name Reservation Certificate?
• What is the maximum number of doctors that can share a clinic/consultation room? Cancel Facility License
• Can IVF services be added to a polyclinic?
• What should be done to the medical director license when wanting to cancel the facility license?
• What is the required nurses ratio in the facility?
• What should be done in case the facility wants to cancel the license of the Medical Director, but have
• What are the requirements to have a portable x-ray machine?
no current replacement?
• Is the approval of Dubai Municipality required for a Hospital/Day Surgical Center license initial
56 57
approval?
• Is the medical removal of tattoo/medical tattoo/permanent make-up considered a service that Facility Group
requires a license or adding the specialty to the facility?
• What is meant by a facility Group?
• What is meant by a school/nursery proof document?
• What is the validity of the inactive facility license?
• After obtaining an inactive facility license, is it possible to modify the approved application? Amend Facility License
• How to obtain a copy of the facility license after its issuance?
• What is required to obtain a permission for conducting a hands-on workshop or a clinical training
• Can the professionals start practicing after obtaining the initial facility approval? program at a facility?
• The final inspection visit has been completed, yet the facility license is not yet issued? • Can a facility apply for more than one amendment within one application?
• How can the professionals’ licenses be updated in case of facility name change?
Activate FacilityLicense • Would the facility license validity change upon changing the
owner name?
• Can the inspection visit be reschedule after the payment? • Is there is any applicable fees for internal transfer of professionals amongst the facility branches?
• Who should be the medical director of the medical facility?
• What is the validity of the active facility license? Fines and Violations
• How many routine inspection visits can be expected per year?
• What is the primary reference for violations in the Emirate? • Why is the facility fined for a professional renewal delay when the professional is no longer working
with the facility?
Facility FAQ Facility FAQ
What is meant by Feasibility study/Proposal letter?

It is an explanatory letter regarding the services/procedures that will be provided in the
facility signed by the owner/partners or the authorized person with power of attorney.
+
What is meant by the Affection Plan (D.M map)?
New Healthcare
Facility License It is a map from Dubai Municipality or Free zone authority showing the land plot number.
What should be done to obtain a Trade Name Reservation

What are the areas under the jurisdiction of the DHA? Certificate?
All Dubai areas except Dubai Healthcare City (DHCC).
This can be done by submitting an online application and pay the required fees for DED or
Free Zones Authority.
When opting to open a new healthcare facility, what are
the ownership guidelines? What is the maximum number of doctors that can share a clinic/
• The owner should be a UAE national Individual/company under the UAE national name or consultation room?
majority partner (LLC Company, UAE national 51%, expat 49%).
Two full-time physicians/dentists can share one room, providing their specialties require the
58 • Ownership share Law is not applicable in Free Zone area except for the following facility same setting. 59
categories; Hospitals/Day Surgery Center/Fertility Center.
Note: Can IVF services be added to a polyclinic?

If the Owner/Partners is a Company, they must provide valid Trade License copy(s) with the IVF services can only be offered in a standalone fertility centers or hospitals. However the
memorandum of association of the company. specialty can be added in to polyclinics for consultation purposes only.
Can the owner of the facility attain the designation of the Medical What is the required nurses ratio in the facility?
Director of the facility? • Assistant Nurse to Registered Nurse ratio is 2 : 1. However, for homecare facilities; it is
Yes, that is possible. As long as he/she fulfills the criteria for of the healthcare professionals required to have 8 nurses in total (3 AN to every 1 RN)
licensing.
• Registered nurse /Assistant nurse to Physicians ratio is 1 : 2
What is meant by the engineering layout? • Registered nurse /Assistant nurse/Dental assistant to Dentist ratio is 1 : 1
It is a schematic design drawing in AutoCad format for the facility with clear measurement in
(SQM) of each room/area with labels as per the services. What are the requirements to have a portable x-ray machine?
The engineering company must have the activity of “Interior Decoration” or “Architectural The facility has to add the specialty of Diagnostic or Radiology service; where only a
Prospective Drawings Services” for Hospitals/Day surgery Center/Fertility Center. Diagnostic Radiology/Radiology physician can operate the machine. In addition, an approval
from FANR and Dubai Hospital is required.
Is the approval of Dubai Municipality required for a Hospital/Day The final inspection visit has been completed, yet the facility
Surgical Center license initial approval? license is not yet issued?
Yes, the applicant has to provide an approval from Dubai Municipality to turn the specific It is possible that the facility has a pending action in its account (check the Dashboard) or it
land location into a Hospital/DSC. could be due to not completing the mandatory survey which is required to issue the license.
Is the medical removal of tattoo/medical tattoo/permanent

make-up considered a service that requires a license or adding the
specialty to the facility?
No, non-surgical cosmetic procedure are services that do not require a license, but are
privileges granted by the Medical Director of the facility for professionals who fulfills the
criteria as per the Standards for Non-Surgical Cosmetic Services document.
Activate FacilityLicense
What is meant by a school/nursery proof document?
It is the Knowledge and Human Development Authority - KHDA license (Not the same as the
Can the inspection visit be reschedule after the payment?
trade license). Yes, with no additional fees by communication with DHA on callcenter@dha.gov.ae
However, in case of fulfillment of DHA requirements, a new application must be completed
60 with a new inspection visit appointment scheduling and payment. 61
What is the validity of the inactive facility license?
The license is valid for one year, subjected to renewal within 3 months of the expiry date.
Who should be the medical director of the medical facility?
The professional with the most senior position/job title and longest duration of experience is
After obtaining an inactive facility license, is it possible to modify considered the most suitable person for the position of the facility Medical Director.
the approved application?
Yes, modifications can be done with payment of required fees (Example: Change facility What is the validity of the active facility license?
location, Add/remove specialty, Chang ownership. Except for the modification of “Change
Facility Category”). The license is valid for one year, subjected to renewal.
How to obtain a copy of the facility license after its issuance? How many routine inspection visits can be expected per year?
A soft copy of the license & other approval letters are available in the facility profile, they can For facilities other than Hospitals, a minimum of two visits per year are to be expected. The
be downloaded and printed from there. time interval between visits shall be based on the outcome of the inspection.
Can the professionals start practicing after obtaining the initial What is the primary reference for violations in the Emirate?
facility approval? Decree of the Executive Council No. (32) of 2012 concerning The Regulation of Practicing
Health Professions in the Emirate of Dubai is the primary reference for violations in the
No, the facility must obtain the final approval and get its status changed to “Active” before Emirate. If the healthcare facility or professional did not comply with the DHA regulations
its professional are allowed to work. and guidelines, fines from Table (3) and table (4) shall be issued.
x
Renew Facility License Cancel Facility License
When applying to renew the facility license, what should be the What should be done to the medical director license when wanting
validity of the DED license? to cancel the facility license?
The DED license should be valid for not less than 3 months. First, all other professionals’ licenses must be cancelled. Then upon DHA approval of
the facility cancelation online application, the medical director’s license will be canceled
simultaneously.
What should be done in case the facility wants to cancel the

license of the Medical Director, but have no current replacement?
The medical director should apply for “Raise License Cancelation Issues” service from his/her
62 Sheryan account, uploading all the supporting documents from the facility side. 63
Can the request for a facility temporary closure be extended

beyond 6 months?
Yes, by submitting an online application with clear and elaborated justification-subjected to
DHA review and approval.
Facility Group
Is it mandatory to maintain the validity (renew) the facility and
professionals licenses during the temporary closure period of the What is meant by a facility Group?
facility?
A facility group are the branches of the facility that share the same ownership. This can be
Yes, the facility shall be responsible to ensure renewing the licenses & pay any applicable documented in the system by applying for “Add Facility to Group” service and providing
fines. evidence of shared ownership.
Healthcare professionals can then rotate between the group facilities without the need for
a part time license (According to Circular no. 80 pertaining Physicians Transfer Amongst
Medical Facilities) - However, this should be documented in the facility account by applying
for the “Activate Professional License” service and adding the branches to the professional
license (This service is completed free of charge).
Is there is any applicable fees for internal transfer of professionals

amongst the facility branches?
No, this service is completed free of charge. However, this should be documented in the
facility account by applying for the “Activate Professional License” service and adding the
branches to the professional license.
Fines and Violations
Why is the facility fined for a professional renewal delay when the
professional is no longer working with the facility?
It is the responsibility of the facility to renew or cancel the professional licenses of its staff.
The arrears fee shall apply on the facility’s account if the professional license has not been
Amend Facility License renewed or cancelled prior to its expiry date.
• Physicians/Dentists: 600AED per month (Up to 6 months)
• Nurses/Allied Healthcare professionals/TCAM: 200AED per month (Up to 6 months)
What is required to obtain a permission for conducting a hands-on
workshop or a clinical training program at a facility?
64 65
Training programs and hands-on workshop are considered an Add-on that requires to
be added to the facility’s account by applying for “Amend Facility License” service, then
choosing the “Clinical Training service” from the “Add/Remove Add-Ons” list. Upon filling
the application, the required documents must all be provided as per the Guideline for Clinical
training facilities.
Can a facility apply for more than one amendment within one
application?
Yes, that is possible.
How can the professionals’ licenses be updated in case of facility

name change?
Each professional is required to apply online for “License Card Replacement” service from
their account in order to obtain an updated license card.
Would the facility license validity change upon changing the

owner name?
No change apply on the license validity after changing the owner name.
FACILITY FAQ Professional Qualification Requirements (PQR)
• What is meant by PQR?
• When will be the next update of the Unified Healthcare Professional Qualification Requirements
(PQR) document?
Sheryan System and Account • What should be done in case the applicant’s title was not listed in the Unified Healthcare Professional
Qualification Requirements (PQR)?
• What is Sheryan system?
• Where can the application status/comments be found in the system? Primary Source Verification (PSV)
• Is there a user-guide for Sheryan?
• What is meant by Primary Source Verification (PSV) process?
• Where can details about different licensing processes be found?
• What is meant by linking of the Primary Source Verification
• What is Dubai Medical Registry? (PSV) - Dataflow report result?
• Why was an active application rejected/closed even though it was not submitted back for review? • What is the timeframe for a Primary Source Verification (PSV) - Dataflow report to be completed?
• What should be done in case there were no options after clicking dropdown menus within Sheryan • How can the status of the Primary Source Verification (PSV) - Dataflow report be tracked?
applications?
• What is the validity of the Primary Source Verification
• How can the personal details (Name/Passport copy/Nationality/Gender/Date of birth/Profile (PSV) - Dataflow report?
picture) of the professional be updated on Sheryan account?
• What are the Primary Source Verification (PSV) - Dataflow report fees?
• How can the email address and contact details be changed in Sheryan account?
• Are Dataflow reports issued by other authorities, recognized by DHA?
• Why is the code to reset Sheryan account password not accepted?
• Is Dubai Healthcare City Authority (DHCC) Primary Source verification recognized by DHA?
• Why it is not possible to submit an application (only the save button is enabled)?
• How can a previous Primary Source Verification (PSV) - Dataflow report be linked in Sheryan
Professional Registration account?
66 • After reviewing the professional’s application, how can a new documents be verified as requested by 67
• How can a professional know if he/she are eligible to obtain a DHA license? DHA credentialing team?
• Are documents in foreign languages other than Arabic or English accepted for the professional license
application?
Assessment
• Is certificate(s)/documents attestation required for the professional license application?
• What type of exam is required to apply for DHA License?
• Is the high secondary school certificate (As per the country specific education) required for the
professional license application? • What is a Prometric assessment?
• What is the logbook required in the professional license application? • What is an Oral Assessment?
• What can be done in case the professional was not required to have a registration/license to practice • Does DHA provide study references for the licensing exam?
in the country of last employment? • What document(s) are required for DHA assessment?
• Can the professional still apply for the license in case discontinuity in clinical practice for more than 2 • What is the assessment exemption criteria?
years?
• When and where are the assessment results announced?
• What is meant by the term “position” in the registration process?
• When can a professional re-appear for a new assessment in case of failing an earlier attempt?
• If the Self-assessment Tool result was “not eligible”; can the professional still proceed into applying for
• What can be done in case the applicant failed three assessments?
a registration?
• Can an applicant appeal the assessment result?
• Can an expired registration be renewed?
• Are professionals required to re-take the assessment in case their license was cancelled?
• What is the difference between renewing the registration as a Full Registration or as Provisional
Registration? • Why there has been no feedback after submitting the oral assessment date range?
• Does renewing the registration guarantee approval of the position?
• Can the professional start practicing once the registration gets activated? Activate Professional License
• How can a previously obtained eligibility letter (on the old system) be renewed? • Is malpractice insurance required for license activation?
Renew Professional License Revoke Professional License
• Can an expired professional license be renewed? • When can a professional apply to obtain a new license if their license has been revoked?
• How can a professional license that has expired for over 6 months be renewed?
• What would be the validity of a renewed professional license in case it was renewed post the expiry Good Standing Certificate
date? • What is meant by the Good Standing Certificate (GSC) requested in the registration application?
• How to obtain the Good Standing Certificate after the online application is approved?
Add/Upgrade Professional License
• What is the validity of the DHA Good Standing Certificate?
• Why wasn’t the license updated with the new position after completing the Add/Upgrade • Will the Good Standing certificate include the name of the facility (s) the professional works or
Professional Registration service? previously worked at?
• What is the validity of the updated professional license (when a new position or an upgraded title is • Can the good standing certificate be sent abroad?
added)?
• Can the professional apply for a Good Standing Certificate in case their license status is revoked/
suspended?
Healthcare Professional License • Why is the license validity date in the Good Standing Certificate different from the license card?
• How to obtain a DHA Professional License? • How can the professional request a copy of the Good Standing Certificate forwarded by another
• What is the validity of the professional license? health authority to DHA?
• Why is the professional license status showing as ‘Inactive - Awaiting Facility License’? • For professionals with cancelled DHA license, is a DHA Good Standing Certificate required when
• What should be done in case the professional license card was not received although it has been applying for a new registration/license?
issued more than 5 days ago?
• Can the professional start practicing without receiving Verification
the license card? • What is the process to verify a professional’s license details as requested by other authority(s)?
68 • Where can the interim license be found? 69
• Should visiting doctors obtain a DHA license? Continuous Professional Development (CPD)
• What will happen in case the professional did not manage to complete the required CPD points within
Part Time License the given period?
• How many part time licenses is permitted for professionals? • What is the number of CPD points required from professionals who have a license of more than one
• Can a part time license have a different position than the full time license? different categories positions?
• Will updating (add/upgrade positions) to the full time license reflect on the part time license(s)?
• Is the professional permitted to practice in other branches of their full time license facility?
Fees
• Will the part time license(s) be automatically cancelled; if the full time license facility removed the • What is the cost of DHA professional licensing services?
part time license approval? • What are the payment channel available on Sheryan?
• Will the part time license(s) be automatically cancelled if the full time license was cancelled? • How to get a copy of the application payment receipt?
• Will there be any penalties for the delay in renewing part time license(s)?
• How can a part time License be converted into a full time License? Fines and Violations
• How can the full time license facility grant a part time license approval to the professional? • What are the penalty fees for delays in renewing the professional license?
• Can fines/violations be paid in installments?
Trainee License
• Why is a trainee restriction added on certain professional licenses? Other
• How can an applicant apply for a “trainee” title with DHA? • What is the way to apply for medical complaint on a health Professional or a health facility?
• Where can the trainee period be completed? • What are the contact details for Health Regulation Sector (HRS)?
Cancel Professional License Sick Leave

• What should be done in case the facility is refusing to cancel the professional license? • There has been a mistake in the issued sick leave certificate, can this be edited?
Why was an active application rejected/closed even though it was

not submitted back for review?
As stated in the application Term and Condition, DHA reserve the right to reject any
application if there is no response from the applicant, for more than 3 months. This will
additionally forfeit the applicant’s right for a refund of fees, associated to the service.
Sheryan System and
Account What should be done in case there were no options after clicking
dropdown menus within Sheryan applications?
What is Sheryan system? To have a better experience while navigating Sheryan system or applying to any of its
services, it is advised to use a laptop/personal computer and Google Chrome/Mozilla Firefox
Sheryan is the name given to DHA’s online licensing system for healthcare facilities and browser.
professionals. Details and access to all licensing services can be found there. If the issue is not solved, please withdraw the application and re-apply for the service.
Where can the application status/comments be found in the How can the personal details (Name/Passport copy/Nationality/
system? Gender/Date of birth/Profile picture) of the professional be
Statuses and/or comments can be viewed in the professional /facility account under “My updated on Sheryan account?
Applications” page in the Active or Closed applications tabs depending on the status of the This cannot be done from the account directly, the professional may change those details
70 application. within any new applications they apply for. 71
Is there a user-guide for Sheryan? How can the email address and contact details be changed in
Yes, you may find detailed step-by-step instructions on how to apply for selected facility and Sheryan account?
professional services here.
This can be done through the settings page by clicking on Edit personal Information (The
new email address must not be used in any other Sheryan account).
Where can details about different licensing processes be found?
All services and their related information including timeframe, fees, requirements, etc. can be Why is the code to reset Sheryan account password not accepted?
found in the professionals service catalogue or the facilities service catalogue.
Kindly enter the username instead of email address when applying to change the password
as the email might be used in another Sheryan account.
What is Dubai Medical Registry?
Dubai Medical Registry is a database for information about all healthcare professionals and Why it is not possible to submit an application (only the save
facilities with active registration/license within Dubai Health Authority.
The Registry contains multiple filters for easy access of details about either professionals or button is enabled)?
facilities. Kindly make sure that all mandatory fields are filled and that all tabs have turned into the
color green.
What can be done in case the professional was not required to

have a registration/license to practice in the country of last
employment?
The professional must provide a formal letter issued by a government entity (Medical
Professional Registration Council or Ministry of Health) confirming that the professional is allowed to practice without
a registration/license and that he/she are in good standing. If the professional did not
manage to obtain the mentioned letter, an official Good Standing Certificate (GSC) from last
employer confirming the same must be provided.
How can a professional know if he/she are eligible to obtain a
DHA license? Can the professional still apply for the license in case discontinuity
To view the eligibility criteria, please check the Unified Healthcare Professional Requirements
in clinical practice for more than 2 years?
(PQR). In addition, the free “Self-Assessment Tool” service can provide an instant evaluation In that case, the professional is considered to be having a gap of practice which must not
on the professional’s credentials. exceed 5 years for non-locals and 10 years for locals. A trainee title restriction would apply
on the professional registration until fulfilling the gap requirements as set in
Are documents in foreign languages other than Arabic or English the Unified Healthcare Professional Requirements (PQR).
accepted for the professional license application?
What is meant by the term “position” in the registration process?
No, documents need to be legally translated and uploaded in the application along with the
72 original copies. A position consists of a Category (e.g. physician, dentist), Title (e.g. specialist, consultant) 73
and Specialty (e.g. cardiology, pediatrics). Each professional is allowed to have a maximum of
3 registered positions.
Is certificate(s)/documents attestation required for the
professional license application? If the Self-assessment Tool result was “not eligible”; can the
No, attestation of document is not required to unless it has been specifically requested by professional still proceed into applying for a registration?
DHA credentialing team.
Yes, you may proceed with ‘Request a Manual Review’ application; which is a paid service that
require the DHA credentialing team to check if you fulfill the requirements for the position
Is the high secondary school certificate (As per the country you are applying for.
specific education) required for the professional license In case of approval, you will have to proceed into applying for “Get Registered” service.
application?
Yes, it is mandatory to be uploaded in the application unless the applicant degree is a BSc or Can an expired registration be renewed?
a higher qualification.
No, the registration can only be renewed in two scenarios: Three (3) months before expiry or
three (3) months post the license cancellation date.
What is the logbook required in the professional license In case the registration expires, the professional is required to apply again for
“Self Assessment Tool” service and complete all requirement.
application?
It is a record of surgical procedures performed by professional of surgical specialties for
the last two years. The logbook should be signed, stamped and include the names, number
and dates of performed surgeries. Please note that the logbook does not require Dataflow
verification.
What is the difference between renewing the registration as a Full

Registration or as Provisional Registration?
Renewing as Full Registration allows a healthcare facility to activate the professional license
immediately, because the professional has already provided verified evidence of experience/
registration for the last 2 years proofing continuity of practice.
Professional Qualification
Renewing as Provisional Registration secures the approved position without the need for
re-assessment. However, if a healthcare facility wishes to activate the license, the Requirements (PQR)
professional must apply to renew the registration into a Full Registration and update their
account with verified evidence of continuity of practice.
What is meant by PQR?
Does renewing the registration guarantee approval of the PQR refers to the Unified Healthcare Professional Qualification Requirements which is the
licensing guideline followed within UAE by the regulatory authorities (Ministry of Health
position? and Prevention, Department of Health - Abu Dhabi and Dubai Health Authority). It lists
the licensing titles and the requirements and specifications for each of those titles. The
Yes, unless a gap of practice of over 2 years has been detected, then a trainee restriction PQR document have been transferred into a free automated Self-Assessment Tool service,
shall be added “The trainee restriction will be removed once the professional completes the enabling an immediate evaluation of the professional’s credentials.
gap of practice requirements as stated in the Unified Healthcare Professional Requirements
(PQR)”.
When will be the next update of the Unified Healthcare
Can the professional start practicing once the registration gets Professional Qualification Requirements (PQR) document?
74 75
activated? The PQR is updated every 2 to 3 years; the updated version may include new titles, new
recognized countries and updated requirements.
An active registration is like an eligibility proof to start job hunting in Dubai. The registration
must be activated into a license by a hiring facility first in order to start practicing.
What should be done in case the applicant’s title was not listed in
How can a previously obtained eligibility letter (on the old system) the Unified Healthcare Professional Qualification Requirements
be renewed? (PQR)?
If the letter was valid, then the professional would have a valid registration in their account. The applicant may apply to the most relevant (closest) title(s) according to their
But in case it was expired, then the professional must apply again starting with the qualifications and experiences and the DHA credentialing team shall review the documents
“Self Assessment Tool” service and uploading a copy of the eligibility letter in the application. and select the suitable title in case the PQR criteria was fulfilled.
What are the Primary Source Verification (PSV) - Dataflow report

fees?
To view Professional Licensing Fees click here.
Primary Source Verification Are Dataflow reports issued by other authorities, recognized by
DHA?
(PSV)
Yes they are, however there shall apply a report transfer fee of AED 100 dirham and DHA
may request verification of an already verified document if it has been updated.
What is meant by Primary Source Verification (PSV) process?
Primary source verification (PSV) process aims to ensure safe and effective professional Is Dubai Healthcare City Authority (DHCC) Primary Source
practice by verifying the documents provided for licensure directly from their original
source(s). This process is completed by “Dataflow” which is a specialized international verification recognized by DHA?
verification company.
Yes, it is. The report should be uploaded in the registration application under “Other
Documents” section. The included documents in DHCC report shall not require Dataflow
What is meant by linking of the Primary Source Verification verification, unless there is an update in them (e.g. an update to the experience duration that
has been verified earlier).
(PSV) - Dataflow report result?
76
It is a process of electronically linking the verification result in the professional registration How can a previous Primary Source Verification (PSV) - Dataflow 77
applications. To be able to link, the PSV report must be transferred into an electronic report;
starting by creating an account on Dataflow website and following the applicable steps (e.g. report be linked in Sheryan account?
old report, reports issued under other authorities…etc.).
If the Dataflow verified documents are not present under the “Verifications and CBT
Assessments” page in Sheryan account, then the professional must apply for the transfer
What is the timeframe for a Primary Source Verification (PSV) - service on Dataflow website (This process may take up to five working days and it is a free
service for DHA reports post 2017, for other cases transfer fees shall apply).
Dataflow report to be completed?
It takes twenty four (25) working days (from payment date) for a new PSV report to be After reviewing the professional’s application, how can a new
issued. And five (5) working days (from payment date) for existing PSV reports to be
transferred. documents be verified as requested by DHA credentialing team?
The professional must login to their Dataflow account and create a new case for additional
How can the status of the Primary Source Verification (PSV) - document through the portal.
Dataflow report be tracked?
It is possible to track PSV reports by clicking here.
What is the validity of the Primary Source Verification

(PSV) - Dataflow report?
PSV reports have no validity; new documents are added to existing reports. However,
previously checked documents may require a new verification in case it has been updated
(e.g. an update to the experience duration that has been verified earlier).
When and where are the assessment results announced?

It is important to note that the assessment result is not shared with applicants, only the
outcome as Pass or Fail is. Prometric Assessment results are shared instantly while oral
assessment results are published within 5 working days.
The results will be displayed in the application form (Get Registered or Add/Upgrade
Assessment Professional Registration). Prometric results can also be found in the “Verifications and CBT
Assessments” page in the professional account.
What type of exam is required to apply for DHA License? When can a professional re-appear for a new assessment in case
of failing an earlier attempt?
The applicant is required to pass one assessment only for each position he/she applies for
(A Computer Based Testing - CBT or an Oral Assessment). To know the type of the required There is no grace period to take another assessment. The professional may re-apply again
assessment, complete the “Self-Assessment Tool” service. once the first attempt is completed.
What is a Prometric assessment? What can be done in case the applicant failed three assessments?
DHA conducts Computer Based Testing (CBT) as a mode of assessing professionals applying According to the Unified Healthcare Professional Qualification Requirements (PQR)
to practice in the emirate of Dubai. DHA runs its CBTs through a recognized global leader applicants have only three (3) attempts for each position. The professional must obtain a
in technology-enabled testing, called Prometric. Prometric, with its centers across the globe, new qualification and fulfil the PQR criteria for a new higher title to be able to apply again.
professionals may attend the assessment from their home country.
78
Can an applicant appeal the assessment result? 79
What is an Oral Assessment?
Yes, except appealing for forth assessment attempt. The applicant may submit an appeal
It is an interview by an examining panel conducted in Dubai. The assessment duration for letter to regulation@dha.gov.ae within one (1) month after receiving the results.
physicians/dentists assessment is thirty (30) to forty-five (45) minutes, while for other
categories it lasts between twenty (20) to thirty (30) minutes.
Are professionals required to re-take the assessment in case their
Does DHA provide study references for the licensing exam? license was cancelled?
DHA does not provide any references for (Oral Assessment). However, for Prometric exams, If the professional does not renew their registration within a year of the cancelation and the
some specialties references are available on here. assessment has been passed more than five (5) years ago, they will have to be examined
again once they apply (if no other assessment exemption criteria applies upon applying).
What document(s) are required for DHA assessment? Why there has been no feedback after submitting the oral
The original passport is the only required document. assessment date range?
Feedback will be sent three (3) working days or earlier before the selected date range,
What is the assessment exemption criteria? confirming the availability of an assessment panel and the exam will be scheduled. Otherwise,
All assessment exemptions are listed in the Unified Healthcare Professional Qualification the professional need to wait until the next selected date range.
Requirements (PQR) and in DHA Assessment and Exam Exemption Policy.
Activate Professional License Add/Upgrade Professional

License
Is malpractice insurance required for license activation?
Why wasn’t the license updated with the new position after
Malpractice Insurance should be available and valid, covering the period of the professional’s completing the Add/Upgrade Professional Registration service?
practice, however, there is no need to upload it in the license activation application.
In order for the updated position to reflect on an active license (full time or part time), the
facility must apply for Add/Upgrade Professional License service.
However, to activate a new license with the updated position, the facility should apply for
Activate Professional License service (example: activating a new part time license).
What is the validity of the updated professional license (when a

80 new position or an upgraded title is added)? 81
Renew Professional License The validity shall remain the same as the validity of the license before the update.
Can an expired professional license be renewed?

Only full-time licenses can be renewed within a period of maximum six (6) months from the
expiry date, however, penalty for non-renewal shall apply
(It is important to note that clinical practice is not permitted if the professional license is
expired).
How can a professional license that has expired for over 6 months Healthcare Professional
be renewed? License
The facility must apply to cancel the professional license and pay all penalties then they can
apply to activate the license again. How to obtain a DHA Professional License?
A career in healthcare in Dubai starts with obtaining a registration then activating it
What would be the validity of a renewed professional license in into a license. To apply for the registration the professional must first apply for the
case it was renewed post the expiry date? Self-Assessment Tool as a first step.
The renewed license will have the original expiry date.

What is the validity of the professional license?

The license is valid for 1 year; however, the validity will not be printed on the license card. It
can be checked and tracked from the facility and professional account.
Why is the professional license status showing as ‘Inactive -

Awaiting Facility License’? Part Time License
If the facility license status is ‘Inactive’, then the Professionals licenses status will be set to
‘Inactive - Awaiting Facility License’ until the facility license gets activated (Professionals
must not practice until their license status becomes Active). How many part time licenses is permitted for professionals?
What should be done in case the professional license card was not Maximum number
License position of Part Time
received although it has been issued more than 5 days ago? Permissions
Kindly email the courier company “Zajel” customer care office on info@zajel.com or contact
General Practitioner/General Dentist/Nurses & Midwives/Allied
their toll free number 80021111.
Healthcare professionals/TCAM 1
Can the professional start practicing without receiving Specialist (non-surgical specialties) 2
82
the license card? Specialist (surgical specialties) 4 83
Yes, as an interim license will be issued in the facility account (A copy is sent to the
professional’s email address as well) until the license card is delivered by the courier Consultant 4
company “Zajel” within 5 working days.
Specialist under-supervision/Registrar 1
Where can the interim license be found?
The interim license (valid for 14 days from the license activation date) can be found in For more information, please check Healthcare Professionals Licensing Policy and Circular
the facility account under the “Closed” applications tab. In addition, a copy is sent to the no. (80) regarding physicians transfer in-between branches of mother group and
professional’s email address as well. Nursery clinic facility requirements.
Should visiting doctors obtain a DHA license? Can a part time license have a different position than the full time
Yes, all visiting professionals need to apply for a full-time license in order to clinically practice license?
their specialty in Dubai even if for a limited period of time (procedures and steps are similar
to other professionals). Yes, it is possible to activate a part time license on a position that is not listed in the full time
license.
Will updating (add/upgrade positions) to the full time license How can the full time license facility grant a part time license
reflect on the part time license(s)? approval to the professional?
No, the part time license position(s) will not change unless the part time facility apply to This should be done from the Medical Director account, where the list of professionals
update it. should be accessed from the dashboard page then select the professional and approve the
option of ‘Allow this professional to apply for part time licenses’.
Is the professional permitted to practice in other branches of their
full time license facility?
Yes, according to Circular no. (80) for year 2016, a professional may practice at branches of
their full time license facility. However, the facility and its branches should be registered as
a “Group” in Sheryan then the facility must apply for “Activate Professional License” service
and add the branches to the professional license - this service is completed free of charge.
(Working in branches of the part time license facility requires applying for another part time
license).
Trainee License
Will the part time license(s) be automatically cancelled; if the full
time license facility removed the part time license approval? Why is a trainee restriction added on certain professional
No, the current part time license(s) shall remain active. However, those licenses cannot be licenses?
84 renewed unless the full time license facility grant the part time license approval again. 85
Trainee restriction is put on professionals who do not fulfill the experience criteria as per
Unified Healthcare Professional Requirements (PQR) and DHA credentialing team evaluation
Will the part time license(s) be automatically cancelled if the full (e.g. Tier 3 degrees, gap of practice, fresh graduate). Once the requirements are fulfilled, the
time license was cancelled? professional may update the license.
No, however the status of the part time license(s) will be set to “Active in transition” until a
new full time license is activated or one of the part time licenses is converted into a full time How can an applicant apply for a “trainee” title with DHA?
license (clinical practice is not permitted when the license status is on hold).
Applicants cannot apply directly on the system for the title of trainee. First, they must
complete the Self-Assessment Tool service selecting their main title, then according to the
Will there be any penalties for the delay in renewing part time result of the self-assessment tool; the applicant should proceed into applying for either “Get
Registered” or “Manual Review” services. Once the DHA credentialing team approves the
license(s)? application, a trainee restriction will be put on the professional’s registration.
No, in case the part-time license was not renewed, the status will be set to “Expired” with no
penalties and the part time license facility must apply again in order to activate the license. Where can the trainee period be completed?
The required training should be a hands-on training in a training approved facility. If the
How can a part time License be converted into a full time License? professional wishes to train in Dubai, they may check for approved facilities in
Dubai Medical Registry (filter by Add-Ons: Clinical Training Service and then contact the
Once the Full time license is cancelled, the part time license status becomes “Active in
facility for more details). If the training is conducted outside UAE, then a valid license/
transition” and that is when the part time facility has the option to convert the license into
registration covering the training period must be provided.
a full time license through the “Activate Professional License” service with fees of AED 200
(the new full time license will have the same part time license expiry date).
x
Cancel Professional License Good Standing Certificate
What should be done in case the facility is refusing to cancel the What is meant by the Good Standing Certificate (GSC) requested
professional license? in the registration application?
The professional can apply for “Raise License Cancelation Issues” service uploading Good Standing certificate is a certificate issued by the Medical Council /Regulatory licensing
supportive documents (e.g. New employment visa under new licensed healthcare facility, body, confirming the professional’s Good Standing (Lack of any malpractice) during his/her
confirmation of employment Visa or labor card cancellation, Temporary permission to work practice. The submitted letter must not be older than 6 months on the date of applying.
in another healthcare facility from Ministry Human Resources and Emiratization) and DHA
shall take the necessary action.
How to obtain the Good Standing Certificate after the online
application is approved?
The Good Standing Certificate can be found in the professional’s account by accessing
86 “My Applications” page under Closed applications tab. 87
What is the validity of the DHA Good Standing Certificate?

DHA Good Standing Certificate has no validity only an issue date. It is up to the receiving
Revoke Professional License authority to decide whether to accept the certificate or not.
Will the Good Standing certificate include the name of the facility
When can a professional apply to obtain a new license if their (s) the professional works or previously worked at?
license has been revoked? No, the facility(s) details shall not be included in the issued certificate.
DHA shall not accept applications by revoked professionals prior to a period of two (2)
years from the date of revocation. Re-applying will be subject to Medical Practice Committee Can the good standing certificate be sent abroad?
(MPC) approval and fulfilment of the Unified Healthcare Professional Requirements (PQR)
criteria which includes providing positive verification report of new documents and passing Yes, DHA shall provide a stamped envelope with the letter that can be forwarded by courier
any required assessment. (arranged by the professional).
Can the professional apply for a Good Standing Certificate in case

their license status is revoked/suspended?
Yes, however, the letter will not be issued as “Good Standing Certificate” but instead as a
“Letter of Current Status” with details of the revocation /suspension.
Why is the license validity date in the Good Standing Certificate

different from the license card?
If the facility cancels the professional license before the expiry date, the cancelation date will
be the date listed in the certificate.
How can the professional request a copy of the Good Standing Continuous Professional
Certificate forwarded by another health authority to DHA? Development (CPD)
A request along with a copy of the professional’s passport must be emailed
to regulation@dha.gov.ae. What will happen in case the professional did not manage to
complete the required CPD points within the given period?
For professionals with cancelled DHA license, is a DHA If the professional underachieves the CPD target for the year, then the CPD points must be
Good Standing Certificate required when applying for a new made up in the following year.
registration/license?
What is the number of CPD points required from professionals
If the professional is applying for the same position with no new experience outside the
jurisdiction of DHA, then there is no need to upload for a good standing certificate. who have a license of more than one different categories
positions?
88 If there are multiple categories under the professional license, the target CPD points are 89
combined (the sum of required CPD points for each category).
Verification
What is the process to verify a professional’s license details as Fees

requested by other authority(s)?
The professional or any person repressing them (must have a copy of the professional’s valid
passport) should visit our office with the required document/form. After payment of the What is the cost of DHA professional licensing services?
required fees (AED 500) the form shall be completed within 5 working days.
To view Professional Licensing Fees click here.
What are the payment channel available on Sheryan?

The online payment is accepted using Credit Card (Visa or Master card),
Debit and eDirham card.
How to get a copy of the application payment receipt?

The payment receipt for any application can be found by opening the application from the
closed applications tab in the professional /facility account.
Other
What is the way to apply for medical complaint on a health

Professional or a health facility?
Fines and Violations Kindly click here.
What are the contact details for Health Regulation Sector (HRS)?
What are the penalty fees for delays in renewing the professional
800342
license?
regulation@dha.gov.ae
To view all fees related to professional licensing click here.
90 Customer Happiness Center: Festival tower, 91
Can fines/violations be paid in installments?

Sunday to Thursday
Fines cannot be paid in installments. However, violations installment can be accepted from 7:30 am to 2:30 pm
provided the professional violation exceeds AED 5,000 and the facility violation exceeds
20,000 AED.
Sick Leave
There has been a mistake in the issued sick leave certificate, can
this be edited?
No, Sick Leave certificate details cannot be changed once issued. The professional/facility
must apply for a new certificate (No refund will be accepted).
FACILITIES LICENSING SERVICES 7 FACILITIES LICENSING SERVICES 7
Activate Facility Licence 14 Activate Facility Licence 14
Add Facility to Group 15 Add Facility to Group 15
Amend Facility Licence 16 Amend Facility Licence 16
Cancel Facility Licence 17 Cancel Facility Licence 17
Change Facility Name 18 Change Facility Name 18
Change Facility Ownership 19 Change Facility Ownership 19
Change Medical Director 20 Change Medical Director 20
New Facility Licence 21 New Facility Licence 21
Purchase and Issue Attested Medical Report 22 Purchase and Issue Attested Medical Report 22
Purchase Sick Leave Certificates 23 Purchase Sick Leave Certificates 23
Purchase Products 24 Purchase Products 24
Renew Facility Licence 25 Renew Facility Licence 25
Request Medication Disposal or Transfer CD Certificate 26 Request Medication Disposal or Transfer CD Certificate 26
Request for Temporary Permit 27 Request for Temporary Permit 27
Temporary Facility Closure 28 Temporary Facility Closure 28
PROFESSIONAL LICENSING SERVICES 41 PROFESSIONAL LICENSING SERVICES 41
Activate Professional Licence 56 Activate Professional Licence 56

Appeal for Violations 57 Appeal for Violations 57
Cancel Professional Licence 58 Cancel Professional Licence 58
INTERCONNECTED
Claim CPD Points 58 Claim CPD Points 58
92 93
Issue Sick Leave 23 Issue Sick Leave 23
Payment of Fines 24 Payment of Fines 24
SERVICES
Print Duplicate Professional Licence 25 Print Duplicate Professional Licence 25
Raise Conflict 26 Raise Conflict 26
Register DHCC Professionals 26 Register DHCC Professionals 26
Register Professionals 27 Register Professionals 27
Renew Professional Licence 22 Renew Professional Licence 22
Renew/Restore Professional Registration 23 Renew/Restore Professional Registration 23
Request for Good Standing Certificate 24 Request for Good Standing Certificate 24
Schedule Oral Assessment 25 Schedule Oral Assessment 25
Update Professional Licence 26 Update Professional Licence 26
Update Professional Registration 27 Update Professional Registration 27
Upgrade to Premium 28 Upgrade to Premium 28
Verify Professional Qualification Requirement (PQR) 27 Verify Professional Qualification Requirement (PQR) 27
Interconnected Services Interconnected Services
PROFESSIONAL SERVICES FACILITY SERVICES
Services Name Name of Related Service Services Name Name of Related Service
• Self Assessment Tool • Get Registered • Activate Facility License

• Amend Facility License
• New Facility License
• Renew Facility License
• Activate Professional License • Activate Professional License
• Renew/Restore Professional Registration
• Get Registered
• Add/Upgrade Professional Registration
• Self Assessment Tool
• Activate Facility License • Renew Facility License
• Activate Professional License
• Get Registered
• Schedule Oral Assessment
• Activate Facility License
• Renew Professional License
• Activate Professional License • Add/Upgrade Professional License
• Activate Facility License
• Get Registered • Amend Facility License
• Activate Professional License

• Renew/Restore Professional Registration • Temporary Facility Closure • Amend Facility License
94 95
• Activate Professional License • Add Facility to Group • Change Facility Ownership
• Add/Upgrade Professional License
• Renew/Restore Professional Registration
• Change Medical Director • Activate Professional License
• Self Assessment Tool
• Cancel Facility License • Cancel Professional License

• Issue Sick Leave Certificate • Purchase Sick Leave Certificates
• Change Facility Name

• Request Good Standing Certificate
• Change Facility Ownership

• License Card Replacement
• Payment of Fines • Appeal Violations
• Update CPD Points
• Purchase Sick Leave Certificates • Issue Sick Leave Certificates
• Raise License Cancelation Issues • Cancel Professional License

• Appeal Violations • Payment of Fines
• Payment of Fines • Appeal Violations

• Request for Temporary Permit • Amend Facility License
• Appeal Violations • Payment of Fines • Purchase Products

Health Regulation: Service Catalogue

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Health Regulation: Service Catalogue

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HEALTH REGULATION

1. Developing health related regulatory

First Issue 2019

Receive DHA Review Book for Inspection

Recieve The Result of

Inquire at the Assigned Obtain the Required

FACILITIES LICENSING SERVICES

Appeal Violations Cancel Professional

For Whom? For Whom? Preparation Steps

24/7 online on Sheryan portal 24/7 online on Sheryan portal

Service Delivery Channels

Get Registered Issue Sick Leave Certificate

License Card Replacement Payment of Fines

Raise License Cancellation

24/7 online on Sheryan portal

There are different types of renewal Service Limitations

Delivery Time Service Charges

Request Good Standing Schedule Oral Assessment

Self Assessment Tool Update CPD Points

Activate Facility Licence Add Facility to Group

Service Delivery Channels

Amend Facility Licence Appeal Violations

• Facility licence is expired, cancelled,

Cancel Facility Licence Change Facility Name

Change Facility Change Medical Director

Service Delivery Channels

License fees/12 months = Service Charges

New Facility Licence Payment of Fines

42 Service Delivery Channels 43

Purchase Products Purchase Sick Leave

Renew Facility Licence Request for Temporary

Delegated Preparation Steps Delegated

Service Delivery Channels

24/7 online on Sheryan portal

File a Medical Complaint

24/7 online on Sheryan portal

What is meant by Feasibility study/Proposal letter?

What should be done to obtain a Trade Name Reservation

Note: Can IVF services be added to a polyclinic?

Is the medical removal of tattoo/medical tattoo/permanent

What should be done in case the facility wants to cancel the

Temporary Facility Closure

Can the request for a facility temporary closure be extended

Is there is any applicable fees for internal transfer of professionals

How can the professionals’ licenses be updated in case of facility

Would the facility license validity change upon changing the

Cancel Professional License Sick Leave

Why was an active application rejected/closed even though it was

What can be done in case the professional was not required to

What is the difference between renewing the registration as a Full

What are the Primary Source Verification (PSV) - Dataflow report

What is the validity of the Primary Source Verification

When and where are the assessment results announced?

Activate Professional License Add/Upgrade Professional

What is the validity of the updated professional license (when a

Can an expired professional license be renewed?

The renewed license will have the original expiry date.

What is the validity of the professional license?

Why is the professional license status showing as ‘Inactive -

What is the validity of the DHA Good Standing Certificate?

Can the professional apply for a Good Standing Certificate in case

Why is the license validity date in the Good Standing Certificate