Frequently Asked Questions (FAQ) – Return to Office (RTO)

1 This FAQ addresses several RTO queries mostly applicable for C-Ops India teams. Consult with your L6+
2 leader on any business specific scenario or guidance.

3 Approach

4 What is C-Ops RTO model currently?

5 We are embracing a hybrid working model for C-Ops India focusing on the flexibility needs of our
6 employees as well as the need to collaborate as a team for in-person interactions and tasks. We will start
7 this transition of returning to office from 16th May and expect to cover most of our employees by the 15th
8 of July 2022. As mentioned previously, we will continue to support specific flexibility needs of our
9 employees.

10 Is the current approach in line with the Amazon and WW C-Ops teams?

11 RTO model is decided at Individual teams level. India’s team approach to RTO is global, WW C-Ops
12 approach is to operate in a Hybrid model, taking into consideration the local flexibility needs, which are
13 being devises locally at India level.

14 What is the definition of Hybrid model?

15 Hybrid model is a combination of WFH and office keeping in mind the flexible needs of our employees

16 Is there a capping on the minimum and maximum number of days for WFH and WFO?

17 Employees are expected to WFO a minimum of two days a week. Number of days WFO could be extended
18 in case of business needs (Team meetings/Trainings/Reviews etc.). We do not anticipate this number
19 going up unless for special circumstances described here. The 2 days a week could be an average and we
20 are setting up a focused team to come up with recommendations on how we can have a more flexible
21 roster.

22 Can employee work eight days from office and then return back to my home location for the rest of the
23 month?

24 Working eight consecutive days from office may be possible once we confirm the flexible roster. However,
25 working from home will be permitted for the rest of the month only if you live in a commuting distance
26 from the base location where you can come to office (if needed) within a day’s notice. Please work with
27 you manager and respective L6+ leader.

28 Is this change to a more flexible remote working policy permanent?

29 This new policy is our plan going forward. It may change or evolve as we all experience this new way of
30 working together and continue to learn how best to serve our customers. As we get accustomed to this
31 hybrid way of working, we will review the min number of days you need to be in office and reduce where
32 possible.
33
34 Do I need to live near where my team is primarily located? And do I have to work from the same office
35 as my team?
36 Each team has always had a site strategy – a set of locations where they have assigned office space, and
37 an arrangement as to which teams work in which location. C-Ops IND currently operates from Bangalore
38 and Pune node

1
 Frequently Asked Questions (FAQ) – Return to Office (RTO)

39
40 To be successful in this new approach, it requires flexibility and we want to ensure teammates can
41 collaborate in-person easily without having to fly or needing hotel accommodations. With this in mind,
42 we expect most employees to live close enough to their assigned office location that they can easily travel
43 to the office for a meeting within a day’s notice.
44
45 What if employee was hired during the pandemic and was assigned to a location, but have not yet been
46 able to move there?
47 Employee is expected to work with their manager to relocate to their assigned location. If employee is no
48 longer able to relocate, they will need to follow the same office workplace exception process noted below.
49
50 Exceptions

51 Can the employee RTO beyond 15th July?

52 This will be considered as an exception, any RTO request beyond 15th July need to be approved by
53 respective L6 and L7 India leader.

54 What if employee prefer to only work from home?

55 If employee is unable to work the way their team will be working, they can seek an exception with
56 respective L6 and L7 India leader which will further be reviewed and approved by C-Ops Director.
57 Assuming employee live close enough to their core team that they can easily travel to the office for a
58 meeting within a day’s notice, Director will make the final decision on the exception.
59
60 What if employee prefer to not live near the assigned office?
61 This will be considered an exception, they can seek an exception with respective L6 and L7 India leader
62 which will further be reviewed and approved in line with global offsite work policy
63
64 GREF
65
66 When I return, will I still have a dedicated workspace/desk in the office?
67 We have worked with GREF to ensure there is a dedicated workspace for each individual in the team.
68
69 Where can I find more details about return to office?
70 GREF wiki covers end to end details on
71 https://w.amazon.com/bin/view/GREF/Welcome/WorkingInTheOffice/
72
73 I have more query on RTO, who to reach out?
74 Kindly reach out to your manager or L6+ leader for any additional query.