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If you are like most students in our studies (Mayer, 1989a; Mayer

11 The Multimedia Principle*


& Gallini, 1990), you would be able to remember some of the
steps on a retention test but you would have trouble on a transfer
test answering questions such as, “Suppose your press on the brake
pedal in your car but the brakes do not work. What could have
RICHARD E. MAYER
gone wrong?”
Next, consider the multimedia explanation shown in Figure
11.1. Here we add two frames – showing the status of the braking
system before and after the driver steps on the brake pedal. We
keep the same printed text, but break it up and place each segment
near the corresponding part of the graphic. If you are like most
students in our studies, you would perform well on both retention
and transfer tests.
INTRODUCTION
In this example comparison, people learn better from words and
The multimedia principle is that people learn better from words pictures than from words alone, especially when learning is
and pictures than from words alone. For example, a multimedia measured by a transfer test and when the picture is coordinated
lesson consists of an animation depicting the steps in lightning with the words. In short, this finding supports the multimedia
formation along with concurrent narration describing the steps in principle.
the lightning formation, whereas a single-medium lesson consists
of narration alone.
As explained in Chapter 5, the theoretical rationale for the
How Does the Multimedia Principle Work?
multimedia principle is that, when words and pictures are
presented together, learners have an opportunity to construct How can we encourage learners to engage in appropriate
verbal and visual mental models and to build connections processing during learning, as called for in the cognitive theory of
between them; however, when words alone are presented, multimedia learning (as explained in Chapter 5)? One
learners have an opportunity to build a verbal mental model but straightforward approach is to present corresponding words and
are less likely to build a visual mental model and make pictures together so the learner is encouraged to select relevant
connections between the verbal and visual mental model. Based words and images, organize them into verbal and pictorial
on research carried out by myself and my colleagues, in 13 out of representations, and build connections between them as well as
13 tests, learners who received text and illustrations or narration relevant knowledge activated from long-term memory.
and animation (dual representation group) performed better on Multimedia presentations are intended to foster generative
transfer tests than did learners who received text alone or processing because they
narration alone (single representation group), with a median
145
effect size is d = 1.35. Other research corroborates this effect.
The multimedia principle may more strongly apply to low-
knowledge learners rather than highknowledge learners, and
applies more strongly when the pictures are relevant to the lesson
and coordinated with the words in the lesson. Much of the
research in this Handbook is aimed at understanding how to
design effective multimedia messages.

What Is the Multimedia Principle?


As noted in previous editions of this Handbook (Butcher, 2014;
Fletcher & Tobias, 2005) and in Mayer (2021), the multimedia
principle is that people learn better from words and pictures than
from words alone. For example,

* Preparation of this chapter was supported by a grant from the Office of


Naval Research. This chapter is based on the text, tables, and figures in
chapter 5 of Mayer (2021).
consider the following verbal explanation of how a car’s braking
system works:
When the driver steps on the car’s brake pedal, a piston moves
forward in the master cylinder. The piston forces brake fluid out of the
master cylinder, and through the tubes, to the wheel cylinders. In the
wheel cylinders, the increase in fluid pressure makes a smaller set of
pistons move. When the brake shoes press against the drum, both the
drum and wheel cylinder stop or slow down.

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146 MAYER
Figure 11.1 A multimedia presentation of how
a car’s braking system works

help the learner hold corresponding verbal and pictorial braking system to achieve a new goal; the fourth question is a
representations in working memory at the same time, and build what-if question aimed at determining the consequences of a new
connections between them. When learners engage in appropriate action; and the final question is a principle question aimed at
processing during learning, they are more likely to achieve uncovering an underlying principle such as friction. In our
understanding of the material, which supports transfer test research we derive a transfer score by adding up the number of
performance. appropriate answers across all the transfer questions. If students
In contrast, when learners receive words alone, they are less achieve a substantially higher transfer score with a multimedia
likely to be able to build an accurate pictorial representation and lesson than a wordsonly lesson, I take this as evidence for the
mentally connect it appropriately with a verbal representation, multimedia principle. In particular, I am looking for effect sizes of
especially if the learners are inexperienced. In this case, they are d = .40 or greater, which Hattie (2009) posits represent an
more likely to build and store only a verbal representation, which educationally-relevant effect.
is less likely to foster understanding that supports transfer test
performance, although they may remember some of the verbal
Does the Multimedia Principle Work?
fragments of the lesson, as reflected in retention test performance.
An important question concerns whether there is convincing
evidence for the multimedia principle: do students learn better
How Do We Know Whether the Multimedia
when a lesson is presented in words and pictures than when it is
Principle Works? presented solely in words? In order to answer this question, it is
As noted in Chapter 1, researchers typically assess learning useful to define what is meant by “lesson,” “words,” “pictures,”
outcomes through retention tests (such as asking the learner to and “learn better.” A lesson is a presentation that is intended to
recall or recognize what was presented) and transfer tests (such as foster learning in a student; in many of our studies, the lessons are
asking the learner to answer questions that require using the brief explanations of how some physical, mechanical, or biological
presented material in a new way). I am particularly interested in system works. By “words,” I mean printed or spoken text; in many
transfer test performance because it taps student understanding, of our studies, the words are often short passages or narrations
which is the goal of most academic instruction. adapted from encyclopedias or science textbooks. By “pictures,” I
Some transfer questions for the brakes lesson are: mean any form of static or dynamic graphic, including photos,
graphs, charts, illustrations, video, and animation; in most of our
• Suppose you step on the brake pedal in your car but the brakes
studies, the pictures are illustrations (consisting of two or more
don’t work. What could have gone wrong?
frames of line drawings) or animations. I use the term “learn
• What could be done to make brakes more reliable, that is, to
better” to refer to improvements in understanding of the presented
make sure they would not fail?
material; in our studies, understanding is measured by transfer
• What can be done to make brakes more effective, that is, to tests in which the student is asked to generate creative solutions to
reduce the distance needed to stop? novel problems related to the lesson. As you can see, by using the
• What happens when you pump the brakes (i.e., press and term “learn better” I do not mean the same as “learn more.” Instead
release the pedal repeatedly and rapidly)? of focusing on the quantitative question of “how much is learned,”
• Why do brakes get hot? I am most interested in the qualitative question of “what is
The first question is a troubleshooting question aimed at learned.” In particular, by focusing on transfer, I can examine
determining why the braking system does not work; the second whether multimedia presentations improve student understanding.
and third questions are redesign questions aimed at modifying the

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THE MULTIMEDIA PRINCIPLE
147
Asking whether multimedia instructional messages work is an the area between the piston and the outlet valve. In the second
important question. If the answer is no, that is, multimedia frame, the rod
presentations do not result in better learning than single medium
presentations, then it is not necessary to conduct more in-depth
studies concerning most of the other principles examined in this
Handbook. If the answer is yes, that is, multimedia presentations
result in better learning than single medium presentations, then it
is worthwhile to conduct in-depth studies aimed at pinpointing
effective features of multimedia presentations. In short, testing the
multimedia principle is a first step in our research program, and
the entryway to investigating all the other principles.

Are Pictures Different from Words?


Consider the following description of how a bicycle tire pump
works:

As the rod is pulled out, air passes through the piston and
fills the area between the piston and the outlet valve. As the
rod is pushed in, the inlet valve closes and the piston forces
air through the outlet valve.

These sentences provide a very brief and concise summary of


the cause-and-effect chain involved in the operation of a tire
pump: pulling out the rod causes air to pass through the piston and
fill the area between the piston and the outlet valve; pushing the
rod in causes the inlet valve to close and the piston to force air
through the outlet valve.
Now, examine Figure 11.2, which shows a pictorial version of
this cause-and-effect chain, consisting of two line drawings. In the
first frame the rod is up and air is passing through the piston into

HANDLE
As the rod is pushed
in,
As the rod is pulled
out,

air passes through the


the inlet valve
piston
PISTON closes
INLET VALVE
OUTLET VALVE
HOSE
and the piston forces
through
air the outlet
and fills the area between valve.
piston
the and the outlet
valve.
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Figure 11.2 A multimedia presentation of how a bicycle tire pump works
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is pushed in, the inlet valve is closed, the piston has moved down, as well on transfer tests as students who receive presentations in
and air is moving out through the outlet valve. words and pictures – as long as the delivery of words is fully
Do you think that the words convey the same basic information received by the learner. This is the prediction I use for the
as the picture? Do you learn the same thing from reading the two information delivery view in this chapter.
sentences as from viewing the two frames of the illustration? In
short, are the two modes of presentation – words and pictures –
The Case for Adding Pictures to Words: Words and Pictures Are
informationally equivalent? According to the information delivery
Qualitatively Different
view, the answer is yes, because words and pictures are simply
two different vehicles for presenting the same information. The cognitive theory of multimedia learning (as described in
According to the cognitive theory of multimedia learning (see Chapter 5) is based on the idea that humans possess two
Chapter 5), the answer is no, because words and pictures prime qualitatively different channels for processing material – one for
two qualitatively different knowledge representation systems in visually based representations and one for verbally based
learners – a verbal channel and a visual channel. I explore these representations. A premise underlying this view is that pictorial
two views in the following two sections. mental representations and verbal mental representations are
qualitatively different; by their natures, visual and verbal
representations cannot be informationally equivalent. On the one
The Case for Presenting Words Only: Words and Pictures Are
hand, language is one of the most important cognitive tools ever
Informationally Equivalent
invented by humans. By using words, we can describe material in
The information delivery view is that different presentation an interpreted or abstracted manner that requires some mental
formats – such as words and pictures – are vehicles for presenting effort to translate. On the other hand, pictures are probably the
the same information. A basic premise of this view is that original mode of knowledge representation in humans. By using
information is an objective commodity that can be transported pictures, we can depict material in a form that is more intuitive
from the outside world to inside the human mind. This delivery and closer to our visual sensory experience. Although the same
can be made by words or by pictures, but the result is the same – material can be described in words and depicted in pictures, the
information is stored in that great warehouse we call long-term resulting verbal and pictorial representations are not
memory. Thus, the words presented in the previously presented informationally equivalent. Although the verbal and pictorial
box convey information on how a tire pump works; representations may complement one another, they cannot be
Figure 11.2 conveys the same information and therefore adds substituted for one another.
nothing new. The instructor’s job is not only to present material but also to
According to a strict interpretation of this view, multimedia help guide the learner’s cognitive processing of the presented
presentations are not needed because the same information is material. In particular, learners are expected to build verbal and
delivered twice. Consider what happens when pumps are pictorial representations and to build connections between them.
explained both in words and pictures. The presented words allow Carefully designed multimedia messages can foster these
the learner to add the information to his or her memory, so a processes in learners.
cause-and-effect chain is added to memory. The pictures allow the According to the cognitive theory of multimedia learning,
learner to add the same information to memory, but the multimedia presentations have the potential to result in deeper
information is redundant with what has already been delivered learning and understanding than presentations that are presented
using words. Thus, the pictures are not needed because they add solely in one format. In short, multimedia presentations have the
no new information beyond what has already been delivered by potential to foster generative processing. They foster generative
words. processing by making it easier for learners to build connections
The argument for words-only presentation is straightforward. between words and pictures –that is, they encourage learners to
Words are the most common way of presenting information build connections between verbal and pictorial representations.
because verbal messages are efficient and easy to create. If the For example, Figures 11.1 and 11.2 show what happens when we
learner receives the verbal message – the word-based delivery of combine words and corresponding pictures to produce a
information – then a pictorial message that delivers the same multimedia message. The cognitive theory of multimedia learning
information is a waste of effort. Once a learner has received predicts that students will learn more deeply from a multimedia
information in one format, it is a waste of effort to deliver the message such as in Figures 11.1 and 11.2 than from a presentation
same information again in a different format. only in one format – such as presenting only the words or only the
In the information delivery view, the teacher’s role is to deliver drawings. Thus, students who learn with words and pictures
information and the learner’s role is to store it in memory. As long should perform better on transfer tests than students who learn
as the information is delivered the instructor’s job is done, so the only with words.
instructor need only present a complete verbal explanation. Thus, The rationale for this prediction is that a multimedia
a book author need not include illustrations that repeat the presentation guides the learner to build a verbal mental model of
information in the text; a computer-based instructional designer the pump system, a pictorial mental model of the pump system,
need not include animations that repeat the information in and to build connections between the two. The multimedia
onscreen text or narration. presentation allows learners to hold corresponding verbal and
According to this strict interpretation of the information delivery pictorial representations in working memory at the same time, thus
view, students who receive presentations in words should perform increasing the chances that learners will be able to build mental
connections between them. According to the cognitive theory of

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THE MULTIMEDIA PRINCIPLE
149
multimedia learning, the act of building connections between rather than the medium per se. It is possible to design a textbook
verbal and pictorial mental models is an important step in so that students have great difficulty in understanding the material,
conceptual understanding; therefore, students who receive well- and it is possible to design a textbook so that students can
constructed multimedia messages should perform better on understand the presented material more easily. Similarly, it is
transfer tests – which are designed to measure understanding – possible to design a computer-based presentation in ways that
than students who receive messages presented only in words. hinder or promote meaningful learning. Importantly, our research
has shown that the same factors that improve student
understanding in a book-based environment also promote student
Distinction between Multimedia Effects and Media Effects
understanding in a computer-based environment – such as adding
It is useful to make a distinction between multimedia effects and pictures to words (this chapter), placing text close to
media effects. The research question for multimedia effects corresponding graphics (Chapters 14 and 15), and eliminating
concerns whether students learn more deeply when material is extraneous material (Chapter 14). In both media, ineffective
presented using two presentational forms – such as words and instructional messages can be converted into effective ones by
pictures – rather than one – such as words alone. In short, we can applying the same instructional design principles (Fleming &
ask, “Are words and pictures more effective than words alone?” Levie, 1993; Mayer, Hegarty, Mayer, & Campbell, 2005; Moreno
The research question for media effects concerns whether students & Mayer, 2002).
learn more deeply when material is presented via one medium – The fourth problem with media research concerns the theory
such as computer-based animation and narration – than another that underlies it. Research on media effects is based on an
medium – such as book-based illustrations and text. In short, we information delivery view of learning in which media are delivery
can ask, “Are computers more effective than textbooks?” systems for carrying information from teacher to learner. By
Media scholars have come to the conclusion that it is not asking, “Which medium is more effective in delivering
productive to continue with traditional media research, in which information?” media researchers adopt the information delivery
one medium is compared to another (Clark, 1983, 2001; Clark & view of learning. This theory conflicts with the cognitive theory of
Salomon, 1986; Salomon, 1994; Wetzel, Radtke, & Stern, 1994; multimedia learning and with several key ideas in cognitive
see also Chapter 3). Media research can be criticized on empirical, psychology – including the ideas of dual-channel processing,
methodological, conceptual, and theoretical grounds. First, media limited capacity, and active processing which I describe in Chapter
research has a somewhat disappointing history, with inconclusive 5. The cognitive theory of multimedia learning is based on a
empirical results (Clark, 2001; Clark & Salomon, 1986; Mayer, knowledge construction view in which learners actively build
1997). Although our goal was not to examine media effects in our mental representations in an attempt to make sense out of their
research, I decided to reanalyze our studies to look at every experiences. Instead of asking which medium makes the best
possible comparison between learning from computers and deliveries, we might ask which instructional techniques help guide
learning from textbooks. Consistent with prior research on media the learner’s cognitive processing of the presented material.
effects, I found no substantive differences on test performance for In summary, the consensus among educational psychologists is
students who received an explanation presented via animation and that questions about which medium is best are somewhat
narration versus students who received an explanation of the same unproductive questions. The rationale is empirical (in general
system using illustrations and text (Mayer, 1997). Similarly, we media effects are small), methodological (it is not possible to
have found no consistent evidence that animation was more separate the effects of medium from the effects of instructional
effective than static diagrams in multimedia lessons (Mayer, method), conceptual (learning outcomes depend on the quality of
Hegarty, Mayer, & Campbell, 2005; see also Chapter 26) or that the instructional method rather than on the medium per se), and
an interactive computer game was more effective than a slideshow theoretical (learning involves knowledge construction rather than
presentation (Adams, Mayer, MacNamara, Koening, & Wainess, information delivery). For example, Clark (1994, 2001) has shown
2012; see also Chapter 40). how media effects can never be separated from method effects;
Second, as demonstrated in our own comparisons, there are Jonassen, Campbell, and Davidson (1994) have argued for
serious methodological confounds in comparing learning from two research that focuses on how instructional treatments affect
media. In our comparisons, for example, the tone of voice of the cognitive processing in the learner rather than on the effects of
speaker and the way words were stressed in the narration for the media per se; and Kozma (1994) has called for research on the
computerbased presentation are different from the way that printed ways that instructional methods within a medium interact with
text was formatted into paragraphs and laid out on the page for the cognitive and social processes in learners. In short, Kozma (1994,
book-based presentation. Similarly, in some versions of the p. 13) reflects the consensus “to shift the focus of our research
computer-based presentation students could repeat the from media as conveyors of methods to media and methods as
presentation, whereas in the text-based presentation students had a facilitators of knowledge construction and meaning making on the
certain time limit to study the text and illustrations. In short, it is part of learners.” In the remainder of this chapter, I focus on how
not possible to determine whether differences in what students to design multimedia presentations that foster understanding in
learn from text-based and computer-based presentations are learners rather than on which delivery medium is best.
caused by the medium or by the content and study conditions that
are inseparable from the medium.
On the conceptual side, a third problem with media research is
that learning depends on the quality of the instructional message

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150 MAYER

RESEARCH ON THE MULTIMEDIA PRINCIPLE integrated within the illustration. After reading the booklet,
Are two presentational formats better than one? When explaining learners took a transfer test in which they wrote answers to
a topic such as how brakes or pumps or lightning works, is it better questions. In all six paper-based experiments, learners who
to present words and pictures rather than words alone? My received printed text with illustrations performed better on solving
colleagues and I directly addressed this question in 13 separate transfer problems than did learners who received the identical
tests in which we compared the transfer performance of students printed text alone. All of the effect sizes are large (i.e., d > .80).
who received text with embedded illustrations of brakes, pumps, The next three lines in Table 11.1 summarize comparisons in
generators, or lightning versus the performance of students who computer-based environments in which learners received
received text alone (Mayer, 1989a, experiments 1 and 2; Mayer, animation with concurrent narration (dual representation group) or
Bove, Bryman, Mars, & Tapangco, 1996, experiment 2; Mayer & narration alone (single representation group). The lessons
Gallini, 1990, experiments 1, 2, and 3); the transfer performance explained how pumps work (Mayer & Anderson, 1991,
of students who received a narrated animation on pumps, brakes, experiment 2a; Mayer & Anderson, 1992, experiment 1) or how
or lightning versus the performance of students who received brakes work (Mayer & Anderson, 1992, experiment 2). For
narration alone (Mayer & Anderson, 1991, experiment 2a; Mayer example, Figure 11.3 shows frames from a 30-second narrated
& Anderson, 1992, experiments 1 and 2); the problem-solving animation on how
performance of students who learned a mathematical procedure in Table 11.1 Core evidence concerning the multimedia
a computer game that involved animation and words or words principle
alone (Moreno & Mayer, 1999, experiment 1); learning about the Effect
history of distance education from onscreen text with instructive Source Content Format size
illustrations or text alone (Sung & Mayer, 2012); or online
learning about steamboats from onscreen text with an Mayer (1989a, expt. 1) Brakes Page 1.50
accompanying graphic organizer or text alone (Ponce & Mayer, Mayer (1989a, expt. 2) Brakes Page 1.71
2014).
Figures 11.1 and 11.2 provide examples of the kind of material Mayer and Gallini Brakes Page 1.19
we presented to students who received both words and pictures (1990, expt. 1)
(i.e., which I call the dual representations group); in contrast, the
Mayer and Gallini Pumps Page 1.00
text in Figures 11.1 and 11.2 constitute an example of what would
(1990, expt. 2)
be presented to students who received words alone (i.e., which I
call the single representation group). The transfer test involves Mayer and Gallini Generators Page 1.35
writing answers to problem-solving questions, generally with a (1990, expt. 3)
2.5-minute time limit for each question; the transfer score is based
on the number of creative solutions generated across all of the Mayer, Bove, Bryman, Lightning Page 1.30
problem-solving transfer questions. According to the cognitive Mars, & Tapangco
theory of multimedia learning, the dual representation group (1996, expt. 1)
should outperform the single representation group, whereas there Mayer, Bove, Bryman, Lightning Page 1.39
should be no difference between the dual and single representation Mars, & Tapangco
groups according to the information delivery theory. (1996, expt. 2)

Mayer and Anderson Pumps Screen 2.43


Core Evidence concerning the Multimedia Principle (1991, expt. 2a)
Table 11.1 shows the effects sizes comparing the transfer test
Mayer and Anderson Pumps Screen 1.90
scores of students who received words and pictures (dual
(1992, expt. 1)
representations group) and students who received words only
(single representation group) for each of 13 experimental Mayer and Anderson Brakes Screen 1.67
comparisons we conducted. (1992, expt. 2)
The first seven lines listed in Table 11.1 summarize
Moreno and Mayer Arithmetic Game 0.56
comparisons between learning from a booklet containing printed
(1999, expt 1)
text and illustrations (dual representation group) versus learning
from a booklet containing printed text alone (single representation Sung and Mayer History Screen 0.81
group). The booklets explained how brakes work (Mayer, 1989a, (2012, expt. 1a)
experiments 1 and 2; Mayer & Gallini, 1990, experiment 1), how
pumps work (Mayer & Gallini, 1990, experiment 2), how Ponce and Mayer Steamboats Screen 0.73
(2014)
generators work (Mayer & Gallini, 1990, experiment 3), and how
lightning works (Mayer, Bove, Bryman, Mars, & Tapangco, 1996, Median 1.35
experiments 1 and 2). As exemplified in Figures 11.1 and 11.2, the pumps work in which the words in the narration correspond to the
illustrations consisted of two (or more) frames depicting the states action occurring in the animation. In all three comparisons,
of the system in a simple line drawing, such as the pump system learners performed better on transfer tests after receiving narrated
when the handle is up and when the handle is down. In addition, as animations rather than narration alone, yielding large effect sizes.
exemplified in Figures 11.1 and 11.2, the words are concise and

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THE MULTIMEDIA PRINCIPLE
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The eleventh line of Table 11.1 summarizes a study in which manipulations. In order to gain better perspective on the
elementary school children learned to add and subtract signed multimedia principle, Table 11.2 summarizes related studies we
numbers in a computer-based simulation game (Moreno & Mayer, have conducted that compare learning from pictures and words
1999). Some learners see problems presented in symbolic form versus learning from
(e.g., 3 ‒ ‒2 = ___) and must type in an answer for which they
receive feedback (single representation group). Other learners see
problems in symbolic form and are shown a number line with a
bunny positioned at the 0 point and a clickable onscreen joystick
that can be used to move the bunny along the number line (dual
representation group). These students were asked to move the
bunny in correspondence to each step in the computation (e.g.,
move the bunny to the 3 point, turn the bunny to the left, and jump
backwards 2 steps), and to type in the correct answer. They
received feedback in terms of an animation showing the bunny’s
movements on the number line and the correct numerical answer.
The dual representation group scored higher than the single
representation group on difficult problems, yielding a medium
effect size.
Finally, the last two lines in Table 11.1 summarize comparisons
between learning from an online lesson consisting of onscreen text
with or without accompanying illustrations, with learning
outcomes measured by a comprehension test. In line 12, the
onscreen text is a series of pages on the history of distance
education and the onscreen illustrations are directly relevant to the
lesson content on each page (Sung & Mayer, 2012, experiment
1a). In line 13, the onscreen text is a passage on steamboats and
the onscreen illustration is a graphic organizer that summarizes the
main elements in a matrix (Ponce & Mayer, 2014). All studies
were conducted in our lab in Santa Barbara except for the Sung
and Mayer (2012) one, which was conducted in Korea. All studies
involved transfer tests, except the last two, which involved
comprehension tests.
In each of the 13 comparisons in Table 11.1, the dual
representations group performed better than the single
representation group on a transfer or comprehension test. In short,
students who learned with words and pictures generated
considerably more creative answers to problems (or performed
better on a comprehension test) than did students who learned with
words alone. This pattern of results supports the multimedia
principle because adding pictures to words resulted in
improvements in students’ understanding of the explanation. As
you can see, the effect sizes are generally large, with a median of
1.35.
Overall, these results are inconsistent with the information
delivery theory, which predicted no differences between the two
groups; and these results are consistent with the cognitive theory
of multimedia learning, which predicted that adding pictures to
words would greatly enhance the understandability of an
explanation. This pattern of results provides the rationale for
research on how best to design multimedia instruction, which is
represented in this Handbook.

Related Research concerning the Multimedia Principle


The experiments summarized in Table 11.1 all meet stringent
requirements of effective instructional design, in that the pictures
are relevant to the text, the pictures have the corresponding words
coordinated with them, and there are no confounding

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“When the handle is pulled up, the piston moves up, the inlet valve opens, the outlet valve closes, and air enters the lower part of the
cylinder.”

“When the handle is pushed down, the piston moves down, the inlet valve closes, the outlet valve opens, and air moves out through the
hose.”

Figure 11.3 A narrated animation of how a bicycle tirepump works


words alone, but that do not meet our stringent requirements. graphic organizers on each page (Stull & Mayer, 2007, experiment
These help to gain insight into possible boundary conditions for 1), they do not help learning, presumably because they become
the multimedia principle. distracting. This finding shows that adding focused graphics in the
The top line of Table 11.2 summarizes a study in which form of graphic organizers can help promote deeper learning even
students viewed an animation on lightning formation followed by when we start with a lesson that has graphics such as photos.
a narration on lightning formation (dual representation group) or These findings suggest an important boundary for the multimedia
received only a narration on lightning formation (single principle, in which the benefits of adding graphic organizers is
representation group). As you can see, learners who received eliminated when too many are added.
animation and narration presented sequentially outperformed The next two lines of Table 11.2 summarize a study in which
learners who received narration alone, but the effect size is smaller adding decorative graphics (i.e., photos of objects and scenes that
than that obtained in the core comparisons in Table 11.1, where are not relevant) or seductive graphics (i.e., interesting photos of
animation and narration were presented concurrently. A plausible celebrities that are irrelevant to the lesson) does not help learning
explanation is that sequential presentation of animation and (Sung & Mayer, 2012, experiment 1b and 1c). These findings
narration is less effective than concurrent presentation (which is show an
described as the temporal contiguity principle in Chapter 14). This
finding suggests a boundary condition in which the multimedia
effect is diminished when the graphics are not presented
simultaneously with the words.
The next three lines examine the effect on transfer test score of
adding graphic organizers to the margins of a paper-based biology
lesson that contains printed words and illustrations (Stull &
Mayer, 2007, experiments 1–3). In two of the three experimental
comparisons – where the number of graphic organizers was
limited (Stull & Mayer, 2007, experiments 2 and 3) – adding
graphic organizers improved transfer test performance with effect
sizes in the medium range. When there are an excessive number of

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THE MULTIMEDIA PRINCIPLE
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speakers, the video added no useful information. This suggests a
Table 11.2 Related evidence concerning the multimedia
boundary condition in which the added graphics need to contain
principle
useful information for the learner.
Effect In these related studies, we see moderate effects favoring dual
Source Content Format size
representations lessons over single representation lessons when the
Moreno and Mayer Lightning Screen 0.45 graphics are clearly related to corresponding words or help
(2002, expt. 1) explicate corresponding words.
In addition, classic research on memory for prose shows that
Stull and Mayer (2007, expt. Biology Paper ‒0.03 people learn better from printed text and supporting illustrations
1) than from printed text alone (Levin, Anglin, & Carney, 1987;
Stull and Mayer (2007, expt. Biology Paper 0.53 Levie & Lentz, 1982). Similar findings favoring learning from
2) words and pictures rather than words alone have been reported
with learning foreign language vocabulary, that is, students
Stull and Mayer (2007, expt. Biology Paper 0.45 learned the meaning of new words better from text definitions and
3)
graphics than from text definitions alone (Al-Seghayer, 2001;
Sung and Mayer (2012, History Screen 0.14 Chun & Plass, 1996; Jones & Plass, 2002; Plass, Chun, Mayer, &
expt. 1b) Leutner, 1998).
In a review of research on the multimedia principle in the first
Sung and Mayer (2012, History Screen ‒0.39
edition of this Handbook, Fletcher and Tobias (2005, p. 128)
expt. 1c)
concluded: “The multimedia principle, which suggests that
Schmeck, Mayer, Influenza Screen 0.05 learning and understanding are enhanced by adding pictures to text
Opfermann, Pfeiffer, & rather than by presenting text alone, appears to be well supported
Leutner (2014, expt. 2) by findings from empirical research.” In a review of research in the
second edition of this Handbook, Butcher (2014, p. 175)
Mayer, Lee, and Antarctica Screen 0.63
Peebles (2014) concluded that “the multimedia principle was originally
synthesized from research focused mainly on text ... combined
Lee and Mayer (2015, expt. Antarctica Screen 0.32 with illustrations” but “currently refers more broadly to learning
1)
supported by various forms of visual and verbal content when
Lee and Mayer (2015, expt. Antarctica Screen 0.43 presented in combination.”
2a) Graphics play an important role in both book-based and
Lee and Mayer (2015, Antarctica Screen ‒0.02 expt. computer-based instruction, but often are not used in a way that
2b) fosters learning. For example, in an analysis of how space is used
in sixth grade science textbooks, I found that about half of the
important boundary condition for the multimedia principle in page space was devoted to illustrations and about half was devoted
which adding irrelevant illustrations is not helpful. This point is to words (Mayer, 1993). Based on a taxonomy developed by Levin
described as the coherence principle in Chapter 14. and Mayer (1993), I categorized each illustration as belonging to
The next line of Table 11.2 summarizes a study by Schmeck, one of the following categories: decorative, representational,
Mayer, Opfermann, Pfeiffer, and Leutner (2014) in which students organizational, and explanative. These categories are summarized
who learned about influenza from an online lesson consisting of in Table 11.3. The results were that the overwhelming majority of
onscreen text did not benefit from having line-drawings added to illustrations served no important instructional purpose: 23 percent
the lesson. The line-drawings were unlabeled and abstract, so were decorative and 62 percent were representational. In contrast,
learners may not have been able see how they relate to the text. A only a small minority of the illustrations enhanced the
possible boundary condition of the multimedia principle is that the instructional message: 5 percent were organizational and 10
illustrations need to be relatable to the text. percent were explanative. From
Finally, the final four studies in Table 11.2 involve learning
facts about life in Antarctica from a narration or from a narration
with corresponding video depicting the animals described in the
narration. When the narration is in the learners’ second language
(Lee & Mayer, 2015, experiments 1 and 2a; Mayer, Lee, &
Peebles, 2014), adding the video helped them perform better on a
comprehension test, consistent with the multimedia principle.
When learning is in the learners’ native language (Lee & Mayer,
2015, experiment 2b), adding the video did not help students
perform better on a comprehension test, in violation of the
multimedia principle. Overall, it appears that the video may have
helped nonnative English speakers understand the meaning of
unfamiliar animal names in the narration, and thereby improve
learning of the factual content of the lesson. However, for native

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154 MAYER

containing five labeled line drawings showing a pulse traveling


Table 11.3 Four types of illustrations in text from an antenna (transmission), a pulse bouncing off an aircraft
Type Description Example (reflection), a pulse returning to the receiver (reception),
measuring the difference between “time out” and “time back” on a
Decorative Illustrations that Photo of a group
are intended to of children clock (measurement), and converting time to a measure of distance
interest or playing in a park (conversion). The drawings were intended to prime the learner’s
entertain the for a lesson on prior knowledge with bouncing balls. Students who received the
reader but do not physics principles graphic advance organizer generated 80 percent more useful
enhance the solutions on the transfer test than did students who did not receive
message of the the graphic advance organizer. Similar results were obtained on
passage
more than a dozen additional experimental tests involving lessons
on topics such as Ohm’s Law, the nitrogen cycle, and how a
Representational Illustrations that Picture of the
portray a single international camera works (Mayer, 1989b).
element space station Overall, classic research on illustrations in text yields two
with a heading, important results relevant to the multimedia effect: (a) textbook
“International authors who add illustrations to their text often fail to take full
Space Station” advantage of the potential power of graphics as an aid to
understanding and (b) adding a carefully designed graphic advance
Organizational Illustrations that Labeled map or
organizer to a text passage can greatly enhance student
depict relations along chart labeling the
understanding. Thus, this pioneering line of research on
elements, such as a main parts of the
map heart illustrations in text is consistent with what we have found in this
chapter concerning the multimedia effect – adding certain kinds of
Explanative Illustrations that Frames explain how
pictures to words can help students to understand the instructional
a explaining how system works
message. The next section explores when learning from words and
pumps work
pictures is more effective than learning from words alone.
(Figure 11.2)

this kind of analysis, we can conclude that the potential power of Boundary Conditions for the Multimedia Principle
graphics is not being met.
There is preliminary evidence that the multimedia principle may
Similarly, in an analysis of fifth grade mathematics textbooks,
be stronger for learners with low prior knowledge rather than high
my colleagues and I found that about 30 percent of the space was
prior knowledge. For example, Mayer and Gallini (1990) asked
used for illustrations, but again the majority of the illustrations
students to read a booklet that explained how brakes work, how
were irrelevant to the goal of the lesson (Mayer, Sims, & Tajika,
pumps work, or how electrical generators work, and then take a
1995). For example, in a section on positive and negative
transfer test. For students who reported low prior knowledge in
numbers, one book had a full color picture of a golfer teeing off.
mechanical knowledge, there was a strong multimedia effect in
The text went on to talk about being above and below par in a golf
which students performed better on the transfer test if their booklet
game. As with our analysis of science textbooks, this analysis of
contained both text and diagrams rather than text alone. In
mathematics textbooks shows that the authors are not maximizing
contrast, for students who reported high prior knowledge in
the potential power of graphics to enhance human learning.
mechanical knowledge, there was not a strong multimedia effect,
Research on graphic advance organizers offers an important
i.e., students performed almost as well when they learned from
line of research that complements research on the multimedia
printed text as when they learned from printed text with diagrams.
effect. A graphic advance organizer is material – usually involving
Somewhat similar results were reported in a series of experiments
a combination of graphics and text – that is presented before a text by Kalyuga, Chandler, and Sweller (1998, 2000) involving
passage and that is intended to foster understanding of the text. learning to solve engineering problems. Low prior knowledge
Because the graphic advance organizer is intended to foster learners performed better on transfer tests when they learned from
understanding, I have referred to graphic advance organizers as text and diagrams rather than text alone or from audio narration
models for understanding (Mayer, 1989b). In particular, the and diagrams rather than diagrams alone, but the reverse pattern
organizer is intended to prime relevant prior knowledge in the was obtained for high prior knowledge learners. Kalyuga (Chapter
learner – including both visual and verbal knowledge structures – 13) refers to this pattern as the expertise reversal effect –
which the learner can integrate with the incoming text. instructional manipulations that are effective for low knowledge
For example, in one study students were given a short passage learners can be harmful for high knowledge learners. Apparently,
about how radar works and later took retention and transfer tests high knowledge learners were able to generate a verbal
(Mayer, 1983). For the retention test, students were asked to write explanation from the diagrams on their own, whereas low prior
down all they could remember from the passage; for the transfer knowledge needed more guidance in building connections
test, students were asked to write answers for problems that between pictorial and verbal representations.
required creative solutions, such as inventing a way to increase the Another boundary condition concerns the quality of graphics.
area under surveillance for radar. Some students were asked to Schnotz and Bannert (2003) taught students about time zones in a
study a graphic advance organizer for 60 seconds before listening hypermedia environment consisting of words alone (single
to the passage. The graphic advance organizer was a sheet of paper representation group) or words and graphics (multiple

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THE MULTIMEDIA PRINCIPLE
155
representations groups). Performance on problem-solving tests In contrast, presenting information as words alone may
was not consistently better in the multiple representations group, encourage learners to build a word-based representation but does
leading Schnotz and Bannert to conclude that the benefits of not prime learners to build a picture-based representation nor to
adding graphics depends on the quality and pedagogic value of the build systematic connections between word-based and picture-
graphics. This warning is reflected in research in which learning based representations. Some learners may be able to do this – by
was not improved with the addition of unlabeled, abstract line forming their own mental images based on the presented words –
drawings (Schmeck, Mayer, Opfermann, Pfeiffer, & Leutner, but the opportunities for meaningful learning are greater for the
2014), photos that were not relevant to the text (Sung & Mayer, dual representations group. In short, our results support the thesis
2012), and animation that solely depicted the objects mentioned in that a deeper kind of learning – which we call generative
the narration (Lee & Mayer, 2015). Mason, Pluchino, and processing – occurs when learners are able to integrate pictorial
Tornatora (2013) reported that sixth graders performed better on and verbal representations of the same message. Rather than
transfer tests when a labeled illustration was added to science text adding information to memory, learners are actively constructing
but not when an unlabeled illustration was added, presumably pictorial and verbal mental models and trying to understand how
because the labeled illustration helps to facilitate the process of they are related to one another.
integrating text and graphics. Stull and Mayer (2007) found that
having too many graphic organizers in a paper-based lesson does
not help learning, presumably because the learner is overwhelmed. Implications for Multimedia Instruction
Butcher (2006) reported that lower-knowledge learners benefited The multimedia principle is perhaps the most fundamental
from having a simplified drawing added to text, whereas higher- principle of multimedia design: present words and pictures rather
knowledge learners benefited from having either a simplified or than words alone. The implications for instruction are clear. When
detailed drawing added. In sum, an important boundary condition you see a book that has page after page of text without any
is that the graphic is appropriate for the learner. supporting graphics, the author has lost an opportunity to foster
learning. When you attend a presentation in which the lecturer
talks and talks without presenting any supporting graphics, the
presenter has lost an opportunity to foster learning. In short, when
IMPLICATIONS OF THE MULTIMEDIA PRINCIPLE
instruction is based solely on words, the instructor is not doing all
he or she can to foster learning.
Implications for Multimedia Learning
Over the past 100 years, educators have tended to rely on words
The research summarized in this chapter shows that multimedia to present explanations to learners, and educational researchers
instruction works. At least in the case of scientific explanations, have discovered many useful methods for presenting verbal
adding illustrations to text or adding animation to narration helps material. However, the research presented in this chapter
student to better understand the presented explanation. We refer to demonstrates that educators should consider ways to incorporate
this result as the multimedia principle: presenting an explanation graphics into their lessons. In short, the main implication for
with words and pictures results in better learning than presenting instruction is that a words-only lesson can be improved by adding
words alone. appropriate graphics.
The results clearly contradict the common-sense notion that the
main goal of instructional messages is to present information. I
call this idea the information delivery theory, because it is based LIMITATIONS AND FUTURE DIRECTIONS
on the premise that instructional messages are vehicles for The multimedia principle demonstrates that student learning can
delivering information to the learner. According to this view, if be enhanced when pictures are added to words, that is, when
information is presented in the form of words, then presenting the material is presented in two forms rather than one. However, all
same information in pictures adds nothing to student learning. The multimedia messages are not equally effective. The central task of
results overwhelmingly contradict the prediction that students much of the research presented in this Handbook is to pinpoint the
given words only will perform as well as students given words and conditions under which multimedia presentations are effective. In
pictures, and thus cast doubt on a strict interpretation of the short, we want to know how to design multimedia messages to
information delivery theory. maximize student understanding of the presented material.
The results are consistent with the cognitive theory of The multimedia principle is somewhat vague and needs to be
multimedia learning that is presented in Chapter 5. In particular, clarified. We live in an age when it is possible to create or select a
the results coincide with the idea that humans process pictures and wide array of graphics ranging from illustrations to photos to
words using qualitatively different mental representations. A animations to video to interactive immersive simulation games to
central premise in the cognitive theory of multimedia learning is
interactive immersive virtual worlds – but not all graphics are
that meaningful learning occurs when learners build systematic
effective for all kinds of learners on all kinds of tasks. Which kind
connections between word-based representations and picture-
of pictures should be added, how should they be added, for whom
based representations. This cognitive processing (which
should they be added, and when should they be added? These are
constitutes generative processing) is primed by the dual
the kinds of clarifying issues that are addressed throughout this
representations treatment – in which words and corresponding
Handbook. Thus, although the multimedia principle is a good
pictures are presented in ways that allow the learner to hold them
starting place, it must be used in conjunction with other clarifying
both in working memory at the same time.
principles (see Mayer, 2021).

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156 MAYER

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