ROMI A.

ALMANZOR

BUSINESS CONTINUITY PLAN (BCP)

Aim of this Plan

To prepare this business to cope with the effects of an emergency.

Objectives
 To define and prioritise the Critical Functions of the business
 To analyse the emergency risks to the business
 To detail the agreed response to an emergency
 To identify Key Contacts during an emergency

Business Impact Analysis

Critical Function: Medical Sales, Field Service Engineers

Affect on Service:

Time Affect on Services Provided:

First 24 hours  Equipment downtime

24 – 48 hours  Aggregate of patients in the healthcare facilities

 Send-out of patient to other healthcare facilities for requested
Up to 1 week procedures
 Loss of income to clients
 Warranty extension
Up to 2 weeks  Forfeiture of performance bond
 Utilization of competitors

Hazard Analysis Table

Risk Matrix Score

A = HIGH Likelihood and HIGH Impact
B = LOW Likelihood and HIGH Impact
C = HIGH Likelihood and LOW Impact
D = LOW Likelihood and LOW Impact

Mitigation in Mitigation Risk Matrix

Hazard Impact
Place possible Score
Flooding  D  D  D A
 Pandemic  A  A  A D

C. Incident response plan

Hazard Impact Action Plan

IT Failure A 1. Check the Cables. ...
2. Move Closer to the
Router. ...
3. Power Cycle your
Components. ...
4. Update your Network
Drivers and Firmware
5. Disable Cloud-Based
Apps. ...
6. Limit Network
Activity. ...
7. Check for External
Interference. ...
8. Switch to Ethernet.

PANDEMIC A 1. All sales and FSE to

shift to phone and
video meetings
2. Sales to create
planned prospecting
strategy
3. Notify customers
through SMS
protocols of the
company

D. Recovery Plan

1. Sales and Product Specialist to focus on achieving the list in sales OB Forecast for the
next 6 months.
2. Support key customers on local and international conferences and conventions; Site
visits to Shimadzu Factory and Medical reference hospitals.
3. Strengthen professional relationship with KOLs and proactively introduce new
instruments from SPC’s product portfolio.
4. Protect, Grow and Expand business with existing clients and open new accounts.
5. Strengthen Shimadzu’s area visibility through scouting new account and frequent
customer visits with existing Shimadzu customers.
6. Promote excellent product recall by investing in good quality booths during
conventions and organize marketing activities to promote Shimadzu products.
7. Continue to conduct product demos and presentations with established Shimadzu
reference hospitals using instruments installed in Luzon, Visayas and Mindanao
territories
8. Maintain stocks of 1-2 basic x-ray products to accommodate customer’s increasing
demand for shorter delivery period.
9. Strengthen partnership with local dealers in remote areas and enhance dealer’s
product knowledge through product trainings.
10. Continuous thorough research of competitors and customers to develop selling
strategies and marketing dynamics.
11. Maintain and develop strong ties with selected Radiologist, Radiographer and
Cardiologist to empower and further widen our sales network. Also, continue to
Support selected graduating radiologist/Radiographer.