Professional Documents
Culture Documents
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1.1 ‘People are our greatest asset’ is a mantra that companies have been chanting
for years. But only a few companies have started putting Human Resources
Management (HRM) systems in place that support this philosophy. There are a
number of challenges in the Indian industry which require the serious attention of
HR managers to ‘find the right candidate’ and build a ‘conducive work
environment’ which will be beneficial for the employees, as well as the
organization. The industry is already under stress on account of persistent problems
such as attrition, confidentiality, and loyalty. Other problems are managing people,
motivation to adopt new technology changes, recruitment and training, performance
management, development, and compensation management. With these challenges,
it is timely for organizations to rethink the ways they manage their people.
Managing HR in the knowledge based industry is a significant challenge for HR
managers as it involves a multi task responsibility. In the present scenario, HR
managers perform a variety of responsibilities. Earlier their role was confined to
administrative functions like managing manpower requirements and maintaining
rolls for the organization. Now it is more strategic as per the demands of the
industry.
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1.5 Recruitment and Training
Recruitment has become a major function from an imperative sub system in HR,
particularly in the industry. HR managers play a vital role in creating assets for the
organization in the form of quality manpower.
Attracting new talent also is a top priority for software companies, but less so for
smaller companies. Another challenge for HR managers is to put systems in place to
make the people a perfect fit for the job. Skill redundancy is fast in the industry. To
overcome this problem, organizations give the utmost priority to training and skill
enhancement programs on a continuous basis. Many companies are providing
technical training to the employees on a quarterly basis. These trainings are quite
useful also in terms of providing security to the employees.
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monotonous nature of work. The same also leads to recurring training costs.
Inconsistent performance directly affects revenues. Dwindling motivation levels
lead to a loss of interest in the job and a higher number of errors.
The most common purpose for surveying employees is satisfaction. Employee
satisfaction surveys deal with workplace issues, such as benefits, commitment to
diversity, and effective communications. The data from these surveys helps paint a
portrait of employee attitudes and opinions. These kinds of surveys are particularly
useful after a company has undergone some sort of change, such as a layoff, an
acquisition, or a new department head. They also help employers isolate the root
causes of persistent problems, such as low productivity or high expenses.
1.10 Employee satisfaction surveys provide valuable data that can ultimately
save company money. Our employee satisfaction surveys can:
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SECTION 2
5
COMPANY
PROFILE
2.1 AVI Electronics & Networks Pvt Ltd Pune was established with a vision and
perseverance of offering the best technologies and innovations in deploying
customer’s interactive solutions. It has now become a name to reckon with. And
today it is a leading Indian IT Infrastructure Solutions Company.
2.2 The Company is a leader in the field of IT & telecommunications for the last
19 years. Started with the Supply, Installation and Commissioning of PBX, it has
further grown to high-end equipment like Bandwidth Managers, PDH & SDH
Multiplexers, ADSL, Data Servers, Desktops, Layer 3/4 Switches, Routers,
Wireless LANs, Modems, Very Small Aperture Terminal (VSAT), Optical Fiber
Cable and terminal equipment, Structured Cabling of Telecom and Computer
networks, and 2 Way Radios Test & Measurement Equipments etc. Besides this we
execute turnkey projects in the field of Optical Fiber Cable, VSAT and in other
communication related fields.
2.3 AVI Electronics & Networks Pvt Ltd also designs and offers solutions for
System Integration, LAN Solutions (Local), CAN Solutions (Campus), MAN
(Metropolitan), WAN Solutions (Wide), Video Conferencing and Telephony as per
various customer requirements using UTP, OFC, Wireless, ISDN and Leased Line
Connectivity. A strong technical team enables us to provide end-to-end, cost-
effective Enterprise solutions including advance technologies like VLAN, VPN
and VoIP also we keep our self equipped with ultra modern technologies.
2.4 The Company keeps itself equipped with ultra modern technologies, so
customers can access the benefits of today’s technology and in turn help to keep
their business a step ahead. Our partnership with strong brands and leading
equipment manufacturers from across the world gives the best available choices for
product selection for highest performing and end-to-end enterprise solutions.
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designing and developing customer specific RF products and Data, Voice and Video
connectivity solutions.
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Employees.
2.7 The success of any company is directly proportional to the success of it’s
team. At Avi the Quest to discover inspires all its endeavors.
2.8 AVI strives to create an environment where curiosity and collaboration turn
into fountains of opportunity. While AVI is a technology company, it realizes that
good people are critical to make any great technology work. That is why they have
put in place policies and programs to identify, hire, train, and retain a diverse and
talented workforce that works safely and understands and internalizes the ethics
and values that define the company. When you receive customer service from Avi
- whether it's via e-mail or on the phone - they assure you that you would be in
contact with the best and brightest in the industry.
2.9. Dedicated technical staff that is on duty 24x7 handles the Network
Operations Centre. Their Professional System Administrators are constantly
monitoring server and network status to ensure the site is always up and
functioning.
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➢ Cyberoam Certified, TrendMicro Certified, Sophos
Certified, EMC Certified, HP Certified Partner
Mission.
2.14 Providing customers with solutions that enable the convergence of data and
voice networks, the transition from circuit to packet networks, next-generation
wireless networks and the expansion of optical networks beyond the network core.
2.16 AVI aims at delivering services which will open new possibilities for our
customers and allow them to work effectively and creatively.
2.17 Company’s values are: people, customers and quality. Besides, its other
core values are:
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(b) Mutual Trust. To have a faith in colleague / co-worker being a
bonafide person and in his working according to predefined
process/systems.
(c) Commitment. Committing to honour a promise, to achieve a
goal/ target or being responsible for given/ accepted assignment with
ultimate aim of achieving desired results.
(d) Continuous Improvement. Improving each and every
system, method, procedure and process to reduce time, cost and
complexity in business activities and to create overall satisfaction
(e) Professionalism. Handling the job/responsibilities with skills
to achieve the desired results within given time, without having a
feeling of obligation.
(f) Institutionalization. Making a system, method and
procedure to make it a regularly adhered way of working.
(g) Assertiveness. Expressing in good spirit, without fear,
ones own views without intention to offend or insult the other person.
2.18 AVI offers its clients the full array of IT lifecycle solutions. They provide
solutions and support from basic routing and switching, to advanced
technologies like Unified Communications (including Internet Protocol (IP)
Telephony), Wireless Local Area Networks (WLAN), and Virtual Private
Networks (VPN), Data Centre, Storage and Security, Avi Electronics offers
best-in-class networking solutions.
2.19 Avi can assist customers in every step, from initial planning, through
implementation, to maintenance and support of your total IT infrastructure. The
company has assisted many corporates in their successful deployment of network
solutions and support, network infrastructure services, network security solutions,
storage solutions, managed services and given professional technical consulting
and support.
2.20 AVI Electronics & Networks Pvt. Ltd. Provides solutions in the
following domains:-
➢ Networking.
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➢ Security.
➢ Voice.
➢ Servers.
➢ Storage.
➢ Virtualization.
➢ Telecom.
➢ Consultancy.
➢ Integration.
➢ Technical Training.
➢ Managed Services.
2.22 AVI Electronics & Networks Pvt Ltd is partnered by the following
global giant)(list not exhaustive):
➢ Cisco.
➢ Microsoft.
➢ Hewlett Packard.
➢ Dell
➢ Beyond Security.
➢ Avaya.
➢ D-Link.
➢ Krone.
➢ EMC.
➢ Trend Micro.
➢ Symantec.
➢ McAfee.
➢ Radvision.
➢ Emerson
2.23 The company is located on Market Yard Road. The postal address of the
company is:-
Poonam Plaza
Market Yard Road
Pune – 411037.
Principal Customers.
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➢Defence.
➢DRDO.
➢ITES.
➢BPO.
➢KPO.
➢Education.
➢Banking.
➢Finance.
➢Insurance.
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SECTION 3
13
EMPLOYEE SATISFACTION
3.1 What does the term ‘Satisfaction’ imply to an employee? It implies nothing
else than the feeling of either being contended or non-contended on using a product.
3.5 When companies are committed with providing high quality products
and services; when companies set high work standards for their employees; and
when employees are empowered through training and development, provided with
knowledge and information, permitted to make mistakes without punishment, and
trusted; they will experience an increase in their level of satisfaction at work.
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and become committed and have more likely to be motivated to provide high
level of customer service, by doing so will also further enhance the employee’s
satisfaction through feeling of achievement. Enhanced employee satisfaction leads
to improved employee retention; and employee stability ensures the successful
implementation of continuous improvement and customer satisfaction. Customer
satisfaction will no doubt lead to corporate success and greater job security. These
will further enhance employee satisfaction. Therefore, employee satisfaction is a
prerequisite for customer satisfaction.
3.9 Job satisfaction describes how content an individual is with his or her job. It is
a relatively recent term since in previous centuries the jobs available to a particular
person were often predetermined by the occupation of that person’s parent. There
are a variety of factors that can influence a person’s level of job satisfaction. Some
of these factors include the level of pay and benefits, the perceived fairness o the
promotion system within a company, the quality of the working conditions,
leadership and social relationships, the job itself (the variety of tasks involved, the
interest and challenge the job generates, and the clarity of the job
description/requirements).
3.10 The happier people are within their job, the more satisfied they are said to be.
Job satisfaction is not the same as motivation, although it is clearly linked. Job
design aims to enhance job satisfaction and performance methods include job
rotation, job enlargement and job enrichment. Other influences on satisfaction
include the management style and culture, employee involvement, empowerment
and autonomous workgroups. Job satisfaction is a very important attribute which is
frequently measured by organizations. The most common way of measurement is
the use of rating scales where employees report their reactions to their jobs.
Questions relate to relate of pay, work responsibilities, variety of tasks, promotional
opportunities the work itself and co-workers. Some questioners ask yes or no
questions while others ask to rate satisfaction on 1 – 5 scale 9where 1represents
“not all satisfied” and 5 represents “extremely satisfied”).
Definitions
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3.11 Job satisfaction has been defined as a pleasurable emotional state resulting
from the appraisal of one’s job; an affective reaction to one’s job; and an attitude
towards one’s job. Weiss (2007) has argued that job satisfaction is an attitude but
points out that researchers should clearly distinguish the objects of cognitive
evaluation which are affect (emotion), beliefs and behaviours. This definition
suggests that we from attitudes towards our jobs by taking into account our
feelings, our beliefs, and our behaviours.
Affect Theory
3.12 Edwin A. Lockes Range of Affect Theory (1976) is arguably the most
famous job satisfaction model. The main premises of this theory is that satisfaction
is determined by a discrepancy between what one wants in a job and what one has
in a job. Further, the theory states that how much one values a given facet of work
(e.e. the degree of autonomy in a position) moderates how satisfied/dissatisfied one
becomes when expectations are/are not met. When a person values a particular facet
of a job, his satisfaction is more greatly impacted both positively (when expectations
are met) and negatively (when expectations are not met), compared to one who does
not value that facet. To illustrate, if Employee A values autonomy in the workplace
and Employee B is indifferent about autonomy, then Employee A would be more
satisfied in a position that offers a high degree of autonomy compared to Employee
B. this theory also states that too much of a particular facet will produces stronger
feelings of dissatisfaction the more a worker values that facet.
Dispositional Theory
3.13 Another well known job satisfaction theory is the Dispositional Theory. It is a
very general theory that suggests that people have innate dispositions that cause
them to have tendencies toward a certain level of satisfaction, regardless of one’s
job. This approach became a notable explanation of job satisfaction in light
evidence that job satisfaction tends to be stable over time and across careers and
jobs. Research also indicates that identical twins have similar levels of job
satisfaction. A significant model that narrowed the scope of the Dispositional
Theory was the core Self-evaluations Model, proposed by Timorthy A. Judge in
1998. Judge argued that there are four Core Self-evaluations that determine one’s
disposition towards job satisfaction: self-esteem, general self- efficacy, locus of
control, and neuroticism. This model states that higher
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levels of self-esteem (the value one places on his self) and general self- efficacy (the
belief in one’s own competence) lead to higher work satisfaction. Having an internal
locus of control (believing one has control over her/his own life, as opposed to
outside forces having control) leads to higher job satisfaction. Finally, lower levels
of neuroticism lead to higher job satisfaction.
3.14 Fredrick Herzberg’s Two factor theory (also known as Motivator Hygiene
Theory) attempts to explain satisfaction and motivation in the workplace. This
theory states that satisfaction and dissatisfaction are driven by different factors
motivation and hygiene factors, respectively. Motivating factors are those aspects of
the job that make people want o perform, and provide people with satisfaction.
These motivating factors are considered to be intrinsic to the job, or the work carried
out. Motivating factors include aspects of the working environment such as pay,
company policies, supervisory practices, and other working conditions. While
Herzberg’s model has stimulated much research, researchers have been unable to
reliably empirically prove the model, with Hackman & Oldham suggesting that
Herzberg’s original formulation of the model may have been a methodological
artifact. Furthermore, the theory does not consider individual differences,
conversely predicting all employees will react in an identical manner to changes in
motivating/hygiene factors. Finally, the model has been criticised in that it does not
specify how motivating/hygiene factors are to be measured.
3.15 There are many methods for measuring job satisfaction. By far, the most
common method for collecting data regarding job satisfacting is the Likert scale
(named after Rensis Likert). Other less common methods of for gauging
jobsatisfaction include: Yes/No questions, True/False questions, point systems,
checklist, forced choice answers. The Job Descriptive Index (JDI), created by smith,
Kendall, & Hulin (1969), job satisfaction that has been widely used. It measures
one’s satisfaction in five facets: pay, promotions and opportunities, coworkers,
supervision, and the work itself. The scale is simple, participants answer either yes,
no, or decide in response to whether given statements accurately describe one job.
The Job in General Index is an overall measurement of job satisfaction. It was an
improvement to the job Descriptive Index because
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the JDI focused too much on individual facets and not enough on work satisfaction
in general.
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SECTION 4
19
RESEARCH METHODOLGY
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behaviour is highly influenced by the environment. Because of this factor, we
cannot expect that one can act in the same way on a particular problem in all
situations.
4.6 Most times human behaviour is influenced by the nature of work group.
Friendly cooperative co-workers will definitely have a positive approach towards
their work. The work group serve as a source of support, comfort, advice and
assistance to the individual workers. A good work group makes the job more
enjoyable, and the performance of the group will be very high. This will
automatically lead to the attainment of the individual as well as die organizational
goals. As a result every one of the organization will have a high job satisfaction and
will have a peaceful life.
4.7 If there is dissatisfaction with the job it will make the workers become restless
which may be reflected in the form of low production, high wastage of materials,
accidents, conflicts among workers, absenteeism, high employee turnover, strike and
lockouts etc. Therefore, it is more important to study the job satisfaction of workers
as it one of deciding factors which will determine the whole operation of an
organization.
(f) Include open and close ended questions while seeking data.
4.9 Objectives of the Study. The objectives of the study are as follows:
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(a) Measure job satisfaction of the employees of Avi Electronics &
Networks Pvt Ltd, Pune.
(e) To help the management of the company to know about the actions to
be taken to increase the level of satisfaction of the employees.
(a) Observation
(b) Experimentation
(c) Survey
I have selected survey method of data collection which is one of the very common
and widely used methods for collection of primary data. We can gather wide range
of valuable information about the behavior of the employee’s viz. attitude, motive
and options etc.
4.12 Primary Data. The Primary Data required for this project work was
collected through Questionnaires. This method consisted of preparing detailed
questions covering the Employee satisfaction standards in the Company.
Thereafter it was distributed amongst a total of 30 personnel of the
Company(respondents) who were randomly selected. Further, no
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names were sought from those filling in this Questionnaire so as to obtain their free
and frank opinion as also to protect their privacy. The format of the Questionnaire is
attached as Annexure I to this report.
4.13 Secondary Data. As Secondary Data is data which has been collected
earlier for other purposes, the requirement of this type of data with respect to this
report was obtained from the company website.
4.14 Sample Size and Method of Sampling. The details are as follows:
(a) Universe. The Universe for the purpose of this report was finite i.e.,
Avi Electronics & Networks Pvt Ltd, Pune.
(a) The student had no prior exposure to the Corporate environment, its
work culture, work ethics etc. To that extent, understanding its dynamics in a
limited period, was difficult. This reflected on obtaining data/information from
the Organization for the purpose of this study.
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(c) The Organization is reluctant to openly share data/information and tend
to keep sensitive data/information confidential which is understandable.
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SECTION 5
25
DATA ANALYSIS & INTERPRETATION
Q-1 Are you clear about the results expected of you in your job?
The responses showed that majority of the employees were clear about their job.
The response was as under:-
Yes 28 93.3
No 2 6.7
Can’t say 0 0
Total 30 100
Interpretation.
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Q-2 Are you clear about the overall goals of the company? The
Yes 27 90
No 3 10
Can’t say 0 0
Total 30 100
Interpretation.
Employees of the company are quite clear of the goals of the organization
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Q-3 Are you satisfied with your job assignment?
Yes 19 63.33
No 5 16.67
Can’t say 6 20
Total 30 100
Interpretation.
While a large proportion of the employees are happy and satisfied with their work
assignment, a fairly large proportion do not appear to be happy and satisfied.
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Q-4 Does your job make use of your skills and abilities? The
Yes 21 70
No 3 10
Can’t say 6 20
Total 30 100
Interpretation.
Skills and abilities of employees are being utilised by the company. However these
skills and abilities are not being optimally utilised.
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Q-5 Do you get a sense of accomplishment from your work? The
Yes 17 56.67
No 5 16.67
Total 30 100
Interpretation.
Higher order needs of a large number of employees needs more attention. Majority
of employees appear to be getting a sense of accomplishment in their respective jobs.
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Q-6 Would you like to continue in your current area of work?
Yes 26 86.67
No 2 6.67
Total 30 100
Interpretation.
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Q-7 Does your job, through variety and challenge, provide opportunities for
learning and growth?
Yes 18 60
No 4 13.33
Total 30 100
Interpretation.
Yes 28 93.33
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No 0 0
Total 30 100
Interpretation.
The environment at the work place is neat, clean, tidy and hygienic.
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Q-9 Does your job leave you with sufficient time for your personal/family and
social life?
Response No Percentag e
Yes 29 97
No 1 0
Can’t say 0 3
Total 30 100
Interpretation.
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Q-10 Are your superiors fair and equitable in their dealings with people?
Response No Percentag e
Yes 27 90
No 2 6.66
Total 30 100
Interpretation.
Reveals, healthy inter personal relations between management and employees of the
company.
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Q-11 Have your performance appraisals been fair?
Yes 20 66.67
No 5 16.67
Total 30 100
Interpretation.
Reveals, a fair proportion of employees are not satisfied with their appraisal.
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Q-12 Are there clear criteria for giving rewards? The
Response No Percentag e
Yes 26 86.67
No 3 10
Total 30 100
Interpretation.
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Q-13 Is credit for work well done given timely?
Response No Percentage
Yes 19 63.33
No 9 30
Total 30 100
Interpretation.
Reveals the fact that while most of the time, good work is being appreciated,
however more emphasis is required to ensure that good work does not go
unrecognised.
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Q-14 How satisfied are you with your total remuneration package
considering your duties and responsibilities?
Response No Percentage
Extremely 13 43.33
satisfied
Satisfied 7 23.33
Neutral 4 13.33
Dissatisfied 4 13.33
Extremely 2 6.67
dissatisfied
Total 30 100
Interpretation.
While compensation package of the company is by and large fair, there is room
for improvement.
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Q-15 Roles and responsibilities of people in the workplace are clearly
defined?
Strongly 17 56.67
agree
Agree 5 16.67
Neutral 1 3.33
Disagree 4 13.33
Strongly 3 10
Disagree
Interpretation.
Roles and responsibilities in the company are well defined in most of the cases.
However more needs to be done towards better division and definition of the same.
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Q-16 Superiors in the company welcome free and frank communication from
employees?
Response No Percentag e
Strongly 14 46.67
agree
Agree 6 20
Neutral 2 6.67
Disagree 4 13.33
Strongly 4 13.33
Disagree
Interpretation.
Free and frank opinions from employees are welcome in the company.
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SECTION 6
42
Findings
(b) Only 63 percent of the employees were satisfied with their job
assignments.
(g) 97 percent of respondents felt adequate private time for self and
family was available.
(i) Only 63 percent of employees thought that credit for work well done
was given timely.
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(k) 67 percent of employees were satisfied with freedom for free and
frank communication with superiors.
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Suggestions
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SECTION 7
46
CONCLUSION
7.1 The project has given me an opportunity to interact with the Corporate Sector
and to actually see how academic teaching of the classrooms in Management is
translated to reality and practice. In fact it was very heartening to experience that all
concepts and theories mentioned in various books are actually implemented by the
Company albeit under a different name to suit its needs/style/culture.
7.3 Finally to conclude, I would like to submit that while pursuing this research, I
learnt that it is very important to learn the background/genesis of the
topic/subject/issues first, so as to understand the requirement/problem at hand and
then consider its present status and future prospects so as to arrive at a suggested set
of solutions/recommendations/suggestions so vital to the purpose of such studies.
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SECTION 8
SECTION 8
48
BIBLIOGRAPHY
Reference websites.
1. http://www.avielectronic.com/
2. www.wikipedia.com
Reference Books.
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SECTION 9
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ANNEXURE I
Copy No ……
Date ….
QUESTIONNAIRE: PARTICIPANTS
Q-1 Are you clear about the results expected of you in your job?
a. Yes.
b. No.
c. Can’t say.
Q-2 Are you clear about the overall goals of the company?
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
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Q-4 Does your job make use of your skills and abilities?
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
Q-7 Does your job, through variety and challenge, provide opportunities for
learning and growth?
a. Yes.
b. No.
c. Can’t say.
Q-8 Is the environment of your workplace safe clean, healthy and hygienic?
a. Yes.
b. No.
c. Can’t say.
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Q-9 Does your job leave you with sufficient time for your personal/family and
social life?
a. Yes.
b. No.
c. Can’t say.
Q-10 Are your superiors fair and equitable in their dealings with people?
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
a. Yes.
b. No.
c. Can’t say.
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Q-14 How satisfied are you with your total remuneration package considering
your duties and responsibilities?
a. Extremely satisfied.
b. Satisfied.
c. Neutral.
d. Satisfied.
e. Extremely dissatisfied.
a. Strongly agree.
b. Agree.
c. Neutral.
d. Disagree.
e. Strongly disagree.
Q-16 Superiors in the company welcome free and frank communication from
employees?
a. Strongly agree.
b. Agree.
c. Neutral.
d. Disagree.
e. Strongly disagree.
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a. Strongly agree.
b. Agree.
c. Neutral.
d. Disagree.
e. Strongly disagree.
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