Bharat Gupta

Indian Institute of Banking & Finance (IIBF)

+91-8802134581
bharatgupta248@gmail.com

Career Objective

“To associate with a growth-oriented company and strive to achieve the goals of the organization, contemplating
sustained individual growth through hard work and self-improvement and innovations, in any demanding
work/working conditions”

Work Experience

ICICI BANK-Privileg Banker Jan 2020 to till date

Grade-Deputy Manager

Roles & Responsibilities:

1. Sales & Business Development

● Understand Customer needs and develop plans to address Them.

● Focus on business development across liabilities,assets,and fee to sustain and achieve growth in
relationship value
● Achievements of products wise target and cross selling products as per the demographic , lifestyle
and risk profiling.
● Ensuring client contactability at all times through updation of latest contact details in all necessary
system.regular contact with all mapped clients through weekly/monthly calls.

2. Customer Service

● Ensure welcome calling to all newly opened customer accounts- phone calls for SB accounts and joint
visits for all current accounts
● Scrutinize all the AOFs sourced so as to ensure nil rejections
● Timely completion and submission of AOF to CPC for activation
● Informing customers whose accounts are pending for activation due to discrepancy

3. Sales Process, Risk & Compliance

● Adherence to prescribed KYC guidelines, in letter and spirit

● Ensuring proper documentation from customers and checking authenticity of documents as per
prescribed guidelines
● Reporting suspicious accounts or customer behaviour to ZO/ROM

4. Capability building & Manpower Management

● Conduct weekly training sessions of team on latest KYC guidelines, product features, benefits and new
launches/promos
● Discuss product changes, KYC guidelines, sharing best practices of BDO or completion in the
catchment or other branches to generate fresh ideas for BDOs
● Updated Sales Kit for BDO, so as to ensure proper information is shared with customers
● Ensure that subordinates are maintaining the required reports/documentation and also track/monitor the
same on a regular basis
● Ensure that subordinates adhere to the Code of Business Conduct and Ethics
●
Quess corp Ltd (Paytm Payment Bank)-Assistant Sales Manager Dec 2018 to
Jan 2020

Role & Responsibilities:

● Revenue acquisition – cross sell & up selling of life & health insurance, SIP, mutual funds.
● Managing portfolio relationship building generating business and cross sales (Life Insurance)
● Ensure compliance with Banking rules, Regulations & Procedures
● Periodic review of progress vs. objectives

Relationship Manager at Indusind Bank ltd Aug 2016 to Nov 2017

Role & Responsibilities:

● Revenue acquisition – cross sell & up selling of life & health insurance, SIP, mutual funds.
● Managing portfolio relationship building generating business and cross sales (Life Insurance)
● Ensure compliance with Banking rules, Regulations & Procedures
● Periodic review of progress vs. objectives

Kotak Mahindra Bank-Assistant Manager Sep 2015 to Aug 2016

Role & Responsibilities:

● Acquiring new customers through self-generated leads as well as from existing referrals.
● Retention and enhancement of the value of existing clientele of current account & saving account
customers.
● Answering queries & complaints of clients to keep revenue generation of the division.
● Recognize potential customers, creating business through existing customers, reaching profitability
level and sales growth. Acquiring new customers from self-generated leads
● Providing financial advice related to loans & simple banking transactions
● Cross sell of all products, services and direct banking channel

Rewards & Recognition

● Qualified for General Insurance contest for Dec 2020

● Qualified for Life Insurance contest for July, Aug, Sep 2020
● Qualified for Health insurance contest for May 2019
● Qualified for NTB & LI contest for JFM 2019
● Qualified for NTB contest for Nov 2018
● Qualified for General Insurance contest for Aug 2017
● Qualified for ZH Club for NTB Performance in July 2017.
● Qualified for Debit Card contest for May 2016
● Awarded from ZH for “NTB Exclusive Drive” for the period April-May 2016.
Certification

Digital Banking certification from Indian Institute of Banking & Finance (IIBF)

AMFI certification from National Institute of Securities Markets (NISM)

SP certification from Insurance Regulatory & Development Authority (IRDA)

Professional Qualification

Master Of Business Administration From UPTU Lucknow

Bachelor Of Computer Applications from Agra University.

Academic Qualification

Intermediate - 2007
From U.P Board with 1stDivision.

High School - 2005

From U.P Board with 2ndDivision.

Personal Profile

Father’s Name: Hemant Gupta

Mother’s Name: Munni Devi
Date of Birth: 13/11/1991
Language Known: Hindi, English.
Correspondence Address: H.No.443 H Block Alpha 2 Greater Noida (U.P) -201308

Date:
Place: Bharat Gupta