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INTRODUCTION:
The marketing process involves activities undertaken to identify business opportunities,
select target markets, develop the marketing mix to address the needs and wants of the target
market, and implement strategies to guide and manage marketing offers.
DEVELOPMENT:
The Marketing Process
A. Market Analysis
The firm analyzes the business environment and identifies opportunities to satisfy unfulfilled
customer needs the firm also looks into its capabilities to address the needs of the market as
well as other challenges in the business environment.
B. Marketing Planning
Strategies are identified to pursue marketing opportunities; the firm selects a specific market,
develops the marketing mix, and positions the product or service within the market.
C. Marketing Control
Marketing efforts are monitored and adjustments are made in reaction to changes in the
market; the firm aims to consistently meet the needs of its customers over the long term.
I. Market Analysis
The first step in the marketing process is market analysis. It is done to determine the
attractiveness of the market, formulate marketing strategies, and make business decisions.
The following are the aspects considered in conducting market analysis:
1. Market size is determined by sales volume and is used to find out the profitability of the
market.
2. Market trends focus on price and spending patterns.
3. Cost structure determines and evaluates the resources needed to create a product or
provide a service.
4. Distribution channels take into account existing and new channels
5. Technology and resources involve an analysis of their impact on production as well as
other aspects of marketing.
Apart from determining the viability of potential markets, market analysis also lets
marketers analyze the capabilities of the company in relation to the business environment.
SWOT Analysis is an important tool in conducting environmental analysis. This takes into
consideration the internal and external forces which influence the market and the
performance of the company The following are the major aspects of SWOT Analysis:
1. Strengths refer to the company's competencies and competitive advantages that give it an
edge over the competition
2. Weaknesses pertain to the company's limitations in developing and implementing
marketing strategies.
3. Opportunities are market conditions which give the company a chance to succeed should it
decide to exploit them.
4. Threats are hindrances that prevent the company from achieving its goals.
the financial objectives which may be linked to profit and sales; and
the action plan which states the specific and short-term tactics or tasks to be achieved in
marketing the product or service.
The target market. The company must come up with strategies to find out the preferences
of customers, either by conducting surveys or creating questionnaires.
1. Product. The company needs to ensure that products are of high quality and developed
effectively. Experts can provide inputs in product development
2. Price. The company must ensure that customers do not find the product either highly
expensive or inappropriately priced. A reasonable price gives the impression that the product
is of good quality and may encourage customers to purchase it.
3. Place. The company must ensure the availability of their products by constantly
communicating with retailers and wholesalers.
4. Promotion Company must include strategies on how to introduce the product to the target
customers and persuade them to buy it. These strategies may include discount promos, and
publicity through media and the internet.
Budget and finances. The company must also think of ways to use its finances wisely. It
should be enough to maximize the potential of the product, but not to the point of incurring
losses. A helpful way to do this is to list down all of the expenses for marketing the product,
down to the last details. If applicable, the budget and finances for developing and marketing
a product can be integrated in the discussion of the other aspects.
The following is a sample action plan for a hypothetical barbecue business that integrates the
aspects discussed.
1. The Target Market
The company will cater to customers in the local community who are looking for
delicious and affordable barbecue meals. Survey forms will be provided to potential as well
as current customers. The customers' preferences in taste and ingredients of barbecue meals
will be asked Questions will also be asked about combining barbecue with other meals and
food products. Finally, customer preferences in store locations and prices will also be
determined Food servers on duty will provide the survey forms to the customers.
Aside from surveys, guards on duty will be asked to regularly track the customers who enter
the store.
Budget cost: P 200 for survey forms
2. Marketing Mix
a. Product
The company will perform research on the most widely preferred flavors and ingredients
of barbecue products. It may also seek the help of culinary experts to develop barbecue meals
that customers will like. In addition, the company will negotiate with suppliers of food and
condiment materials to provide the necessary ingredients for developing the barbecue
products and meals. This process will take place for one to three months
Budget cost: P 6,000 for professional fee of the culinary expert
b. Price
The product will be priced similar to those of the competitors. Barbecue meals often cost
more than 100. This may serve as the benchmark of the prices for the planned barbecue
products and meals. These prices, however, may change when production and other costs
also increase.
Budget cost: None
c. Place
The barbecue restaurant is currently found near a large-scale mall at the center of the
community. In the future, other branches may also be built near churches, schools, and other
malls within the area. Budget cost: About P 6,000 for rental fees
d. Promotion
The product will be promoted through social media and a website. In addition, sales
promotions will also be made available. For example, the company will organize weekend
promos, where P1,000 worth of meals will entitle the customer to a dessert of his or her
choice. Customers can also get 5% discount for their purchases from 10:30 to 11:30 AM.
This will be known as the Happy Hour promo.
Budget cost: P999 for monthly Wi-Fi subscription
P35 for dessert per P1,000 bill
P300 for the Happy Hour Promo tarpaulin
P300 for the Weekend Promo tarpaulin
performance of the marketing unit, many businesses utilize data collection and information
management software to improve information flow and gather customer data.
2. Motivating marketing personnel. This is done through internal marketing, which refers
to managerial actions that inform the members of the marketing unit about the goals of the
organization and convince them to accept and undertake their respective roles in
implementing the marketing plan. Well-motivated personnel contribute greatly to the success
of the implementation of marketing plans and strategies.
3. Communicating with management. Communication ensures coordination and synergy
with other departments of the business organization. All personnel must be aware of the
marketing goals so that their activities are consistent with them. Top management and other
departments must also be closely involved in planning and implementation to ensure that
plans and strategies do not conflict with operation procedures or guidelines of the company.
4. Defining the marketing budget. The marketing budget is an estimate of the costs
required to undertake marketing activities to promote the products and services of the
company. The budget defines the operational costs, organizational costs, staffing costs. and
capital costs required.
5. Coordinating marketing activities. Relationship between the internal staff and external
organizations such as advertising agencies, researchers, resellers, and shippers must be well
coordinated for a successful implementation of the marketing plan.
6. Establishing a timetable for implementation. The marketing timetable identifies the
specific activities to be implemented and determines the time required for each activity A
timetable allows marketers to organize marketing activities in their proper order by
identifying which activities should be implemented in a sequence and which can be done
simultaneously. The timetable also identifies the people or groups responsible for
undertaking specific activities. Coordination among personnel, departments, and other
organizations is vital to ensure that the timetable is adhered to and the activities are
implemented on schedule.
Good 3 Improvement 1
4 2
1. General Market Situation
Analysis
2. Marketing Planning
3. Marketing Plan Control
4. Financial Projections
5. PowerPoint Presentation
6. Presenter Delivery
Members:
Total:
ASSIMILATION
Activity 3.
1. Did you find the task of making and presenting a marketing plan easy or difficult? Why?
2. Do you believe that your company will benefit from your marketing plan? Why?
3. What insights or realizations have you gained from the task? How will these help you
become a more effective marketing professional?
REFLECTION
Direction: Complete the table below to sum up and assess what you have learned in this
module.
Topics Things I learned