CALLING SCRIPT

INTRODUCTION
When you know cx name
employee: Hi, My name is Akash and I am calling you from flipkart, Am I sp
Customer: Yes
employee: Thanks for confirmation.
I am calling you as you had raised a call me back request o
Is this a good time to talk to you
Customer: Yes
employee: As i can check here that your last order is (order name), so u need information
Customer: Yes
employee: To provide you with better infomation may I pls put your call on
Customer: Yes you can.
employee: Thanks foe being on hold.
After Resolution
Empolyee: is anything else regarding flipkart that i can assist
XYZ your name is really important yo us. Please share your experience based on ou
Emplyee: email survey that you'll get after this call session.

When you don't know cx name

Employee: Hi, My name is Akash and I am calling you from flipkart, May i know to
Customer: Yes
employee: Thanks for confirmation.
I am calling you as you had raised a call me back request o
Is this a good time to talk to you
Customer: Yes
employee: As i can check here that your last order is (order name), so u need information
Customer: Yes
employee: To provide you with better infomation may I pls put your call on
Customer: Yes you can.
employee: Thanks foe being on hold.
After Resolution
Empolyee: is anything else regarding flipkart that i can assist
XYZ your name is really important yo us. Please share your experience based on ou
Emplyee: email survey that you'll get after this call session.
Employee: thank you so much for shoping in flipkart, have a goo
ION
cx name
lling you from flipkart, Am I speaking to XYZ ?
Yes
s for confirmation.
raised a call me back request on flipkart,
ood time to talk to you
Yes
r name), so u need information regarding the same product.
Yes
tion may I pls put your call on hold for one min.
Yes you can. employee:
s foe being on hold. Customer:
esolution
rding flipkart that i can assist you
e your experience based on our conversation by completing the

employee:

u don't know cx name

u from flipkart, May i know to whom I am speaking? Customer:
Yes employee:
s for confirmation. Customer:
raised a call me back request on flipkart,
ood time to talk to you employee:
Yes Customer:
r name), so u need information regarding the same product. employee:
Yes
tion may I pls put your call on hold for one min.
Yes you can.
s foe being on hold.
esolution employee:
rding flipkart that i can assist you Customer:
e your experience based on our conversation by completing the
employee:
hoping in flipkart, have a good day!
Customer:
employee:
Customer:
employee:
Customer:
employee:
Empolyee:

Emplyee:
Employee:
 CALLING SCRIPT
INTRODUCTION
When you know cx name
Namaskar mera naam akash hai aur mai flipkart se call kar raha hun, kya meri baat XYZ se ho rahi hai ?
Ji bolie

Dhanyawaad
haal hi mein apne flipkart pe call me back request raise kiya tha
kya yeh aapse baat karne ke liye sahi samay hai
Ji bolie
jaise ki m check kr pa ri hu apka last order jacket hai toh apko isi product ki jankari chahiye.
Ji bolie

kya mai apki behtar jankari k liye call ko ek min k liye hold pe rkh skti hu
Ji Haan
Call pe bane rehne ke liye dhanyawaad.

CALLING SCRIPT
INTRODUCTION
When you know cx name
Namaskar mera naam akash hai aur mai flipkart se call kar raha hun, kya mai jaan sakta hun meri baat kinse ho rahi hai ?
Ji bolie
haal hi mein apne flipkartDhanyawaad
pe call me back request raise kiya tha
kya yeh aapse baat karne ke liye sahi samay hai
Ji bolie
jaise ki m check kr pa ri hu apka last order jacket hai toh apko isi product ki jankari chahiye.
Ji bolie
kya mai apki behtar jankari k liye call ko ek min k liye hold pe rkh skti hu
Ji Haan
Call pe bane rehne ke liye dhanyawaad.
 CLOSING
After Resolution
Kya aap flipkart ke bareme hamare taraf se aur koi jankari chahte hai.
XYZ ek request hai apse ki apka feedback mere liye bohut important hai toh is call k baad milne wale email survey k
duwara ap hmari baatcheet k anubhav ko jarur share kijiye.
flipkart me shopping krne k liye dhanyawad apka din shoob rhe
se ho rahi hai ?

chahiye.

baat kinse ho rahi hai ?

chahiye.
wale email survey k