Call opening

English:
Hi, my name is {consultant_ name} and I’m calling from Flipkart. Am I talking to
{customer_name}?
If customer confirms that he/she is the right person, continue with the call

Thanks!
I am calling you as you had raised a Call Me Back request about {reason} on
Flipkart.

I hope this is a good time to talk to you.

If customers say yes, continue with the call

So how may i assist you?

Thanks, {customer_name}.

Hold Script:-May i please place this call on HOLD for 1 MINT

Unhold:- Thank you

Information: About the product

Further assistance:- Is there anything else i can help you related to flipkart

Csat Script:{Customer_name}, your feedback is really important to us. Please share

your experience based on our conversation by completing the email survey that
you'll get after this {call/chat session}.

Call closing:
if customer says that he or she can be called later/ is not the customer

Sorry to have bothered you now, {customer name}. You can go ahead and get in touch
with us from the ‘Contact Us’ page on Flipkart as per your convenience.
Thanks for choosing to shop with Flipkart. Have a great day!

Call opening:
Hindi:

Namaskar, mera naam {consultant_name} hai aur main Flipkart se call kar raha/rahi
hun. Kya main {customer_name} se baat kar sakta/sakti hun?
Dhanyawaad!
Haal hi mein aapne Flipkart pe {reason} ke liye Call Me Back request raise kiya
tha.

Kya yeh aapse baat karne ke liye saahi samay hai?

Dhanyavaad {customer_name}.

Hold script: Kya mai aapki call ko 1 mint ke lea hold par rakh sakta hu

Unhold: Dhanyabad

Information: Product ke baare mein

Further assistance: Kya iske alawa mai flipkart se sambandhit koi sahayta kar
shakta hu
Csat Script:{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai.
Kripya iss call ke baad milne wale email survey ke dwara aap humare
{baatcheet/vartalaap} ke anubhav ko zaroor share karen.

Call closing:

If customer says that he or she can be called later/ is not the customer

Ji bilkul, {customer_name}. Aap apne suvidha anusaar Flipkart ke ‘Contact Us’ page
se humse sampark kar sakte hai.
Flipkart me kharidari karne ke liye dhanyawad aapka din shubh rahe!!